service LINCOLN LS 2005 Service Manual

AUTOMATIC TRANSMISSION OPERATION
Brake-shift interlock
This vehicle is equipped with a brake-shift interlock feature that prevents
the gearshift lever from being moved from P (Park) when the ignition is
in the RUN position unless brake pedal is depressed.
If you cannot move the gearshift lever out of P (Park) with ignition in
the RUN position and the brake pedal depressed:
1. Apply the parking brake, turn ignition key to LOCK, then remove the
key.
2. Insert the key and turn it to OFF.Apply the brake pedal and shift
to N (Neutral).
When the key is in the ignition and in the OFF position, the
automatic transmission shift lever can be moved from the P
(Park) position without the brake pedal depressed. To avoid unwanted
vehicle movement, always set the parking brake.
3. Start the vehicle.
If it is necessary to use the above procedure to move the gearshift lever,
it is possible that a fuse has blown or the vehicle’s brakelamps are not
operating properly. Refer toFuses and relaysin theRoadside
Emergencieschapter.
Do not drive your vehicle until you verify that the brakelamps
are working.
Always set the parking brake fully and make sure the gearshift is
latched in P (Park). Turn the ignition to the LOCK position and
remove the key whenever you leave your vehicle.
If the parking brake is fully released, but the brake warning lamp
remains illuminated, the brakes may not be working properly.
See your dealer or a qualified service technician as soon as possible.
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Driving with a 5–speed automatic transmission
This vehicle is equipped with an adaptive Transmission Shift Strategy.
Adaptive Shift Strategy offers the optimal transmission operation and
shift quality. When the vehicle’s battery has been disconnected for any
type of service or repair, the transmission will need to relearn the normal
shift strategy parameters, much like having to reset your radio stations
when your vehicle battery has been disconnected. The Adaptive
Transmission Strategy allows the transmission to relearn these operating
parameters. This learning process could take several transmission
upshifts and downshifts; during this learning process, slightly firmer
shifts may occur. After this learning process, normal shift feel and shift
scheduling will resume.
P (Park)
This position locks the transmission and prevents the rear wheels from
turning.
To put your vehicle in gear:
•Start the engine
•Depress the brake pedal
•Move the gearshift lever into the desired gear
To put your vehicle in P (Park):
•Come to a complete stop
•Move the gearshift lever and securely latch it in P (Park)
Always set the parking brake fully and make sure the gearshift is
latched in P (Park). Turn the ignition to the LOCK position and
remove the key whenever you leave your vehicle.
PRND5D4321
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GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the New Vehicle Limited Warranty period of three years or 36,000
miles (60,000 km), whichever occurs first on Ford and Mercury
vehicles, and four years or 50,000 miles (80,000 km) on Lincoln
vehicles.
Roadside assistance will cover:
•a flat tire change with a good spare (except Ford GT which has a tire
inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery (2.0 gallons [7.5L], maximum two occurrences within 12
month period)
•towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 35 miles (56.3 km) of the
nearest Ford Motor Company dealership (one tow per disablement).
Even non-warranty related tows, like accidents, are covered (some
exclusions apply, such as impound towing or repossession).
Canadian customers refer to your Owner Information Guide for
information on:
•coverage period
•exact fuel amounts
•towing of your disabled vehicle
•emergency travel expense reimbursement
•travel planning benefits
USING ROADSIDE ASSISTANCE
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in theOwner Information Guidein the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.
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WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.
It is recommended that your vehicle be towed with a wheel lift or flatbed
equipment. Do not tow with a slingbelt. Ford Motor Company has not
approved a slingbelt towing procedure.
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
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GETTING THE SERVICES YOU NEED
At home
You must take your Lincoln or Mercury vehicle to an authorized Lincoln
Mercury dealer for warranty repairs. While any Ford, Lincoln or Mercury
dealership handling your vehicle line will provide warranty service, we
recommend you return to your selling dealer who wants to ensure your
continued satisfaction. Please note that certain warranty repairs require
special training and/or equipment, so not all dealers are authorized to
perform all warranty repairs. This means that, depending on the
warranty repair needed, you may have to take your vehicle to another
dealer. A reasonable time must be allowed to perform a repair after
taking your vehicle to the dealership. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized by
Ford.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies or procedures, please contact the Ford Customer Relationship
Center at the number below.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
www.customersaskford.com
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In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.customersaskford.com
In Canada:
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-387-9333
www.lincolncanada.com
In order to help you service your Lincoln vehicle, please have the
following information available when contacting the Lincoln Centre:
•Your telephone number (home and business)
•The name of the dealer and the city where the dealership is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state’s warranty laws. Ford is also
allowed a final repair attempt in some states.
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In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership of
a new vehicle or the first 18,000 miles (29,000 km), whichever occurs first:
1. Two or more repair attempts are made on the same non-conformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
•an independent, third-party arbitration program for warranty disputes.
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•available free to owners and lessees of qualifying Ford Motor Company
vehicles.
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance concerns as
on Ford and Lincoln Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable written new vehicle
warranty are eligible for review, except those involving:
•a non-Ford product
•a non-Ford dealership
•sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle’s performance as
designed
•a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
•items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
•alleged personal injury/property damage claims
•cases currently in litigation
•vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
•vehicles with non-U.S. warranties
Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer’s possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
•Three consumer representatives
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•A Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
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before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call the Board
at the following address/phone number:
Dispute Settlement Board
P.O. Box 1424
Waukesha, WI 53187–1424
1–800–428–3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
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