reset LINCOLN MKX 2018 Service Manual

Clock
To adjust the time, select the up and downarrows on either side of the screen. The
arrows on the left adjust the hour and arrowson the right adjust the minute. You can thenselect AM or PM.
You can adjust the following features:
Action and DescriptionMenu Item
Select how time displays.Clock Format
When active, the clock adjusts to time zone changes.Auto Time Zone UpdateThis feature is only available in vehicles with navigation.
When selected, the vehicle clock resets to GPS satellite time.Reset Clock to GPS Time
The system automatically saves any updatesyou make to the settings.
Bluetooth
Pressing this button allows you to access thefollowing:
ActionMenu Item
OnBluetooth
Off
You must activate Bluetooth to pair aBluetooth-enabled device.
The processes of pairing a Bluetooth deviceis the same as pairing a phone. See Pairinga Device in Phone settings for how to pair adevice and the available options.
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SYNC™ 3

The screen lists contacts in the phone book.Select the contact that you want to set asemergency contact. You can set EmergencyContact 2 by same process. You can set twoEmergency Contacts in total.
Note:After SYNC3 tries to place anemergency call, the Emergency Contactbutton displays on the touch screen. Youneed to press the button to call the contactthrough your Bluetooth phone.
Note:If the vehicle is equipped withnavigation, a map with your current streetinformation displays on the screen when 911Assist is in process.
Radio
This button is available if a Radio source suchas AM or FM is the active media source.Pressing the button allows you to access thefollowing features:
Action and DescriptionMenu Item
Activation of this feature allows you to listen to HD radio broadcasts.FM HD Radio
AM HD Radio
(Dependent on currentradio source, If Available)
This feature is available when FM Radio is your active media source. Activate this feature to have the systemdisplay radio text.Radio Text
RefreshAutoset Presets (AST)
Selecting this option stores the six strongest stations in your current location to the last preset bank of thecurrently tuned source.
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SYNC™ 3

Menu Item
Select to have the touchscreen display in English, Spanish or French.Language
Select to display units in kilometers or miles.Distance
Select to display units in Celsius or Fahrenheit.Temperature
Select to have the system beep to confirm choices made through the touch-screen.Touch Screen Beep
When you activate this option, the system automatically updates when you havean available Internet connection through a Wi-Fi network or mobile connection.Automatic System Updates
Information pertaining to the system and its software.About SYNC
Documentation of the software license for the system.Software Licenses
Select to restore factory defaults. This erases all personal settings and personaldata.Master Reset
Wi-Fi & Hotspot
Access SYNC Wi-Fi and Vehicle Hotspotsettings and information.
System Wi-Fi
You can access the following:
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SYNC™ 3

Cell phone issues
Possible solutionPossible causeIssue
Refer to your device's manual about audio adjustments.The audio control settings on your cellphone may be affecting SYNC 3performance.
There is background noiseduring a phone call.
Try switching your cell phone off, resetting it or removing the battery,then try again.Possible cell phone malfunction.During a call, I can hear theother person but theycannot hear me.Make sure that the microphone for SYNC 3 is not set to off. Look forthe microphone icon on the phone screen.
To restart your system, shut down the engine, open and close thedoor, and then lock the door and wait for 2-3 minutes. Make sure thatyour SYNC 3 screen is black and the lighted USB port is off.The system may need to be restarted.During a call, I cannot hearthe other person and theycannot hear me.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
SYNC 3 is not able todownload my phonebook.
Make sure you allow SYNC 3 to retrieve contacts from your phone.Refer to your cell manual.
Possible cell phone malfunction.You must switch on your cell phone and the automatic phonebookdownload feature on SYNC 3.
Try switching your cell phone off, resetting it or removing the battery,then try again.
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SYNC™ 3

Cell phone issues
Possible solutionPossible causeIssue
Make sure you allow SYNC 3 to retrieve contacts from your phone.Refer to your cell manual.
Limitations on your cell phone's capab-ility.
The system says "Phone-book downloaded" but mySYNC 3 phonebook isempty or is missingcontacts.
If the missing contacts are stored on your SIM card, move them toyour cell phone's memory.
You must switch on your cell phone and the automatic phonebookdownload feature on SYNC 3.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
I am having troubleconnecting my cell phoneto SYNC 3.
Try switching your cell phone off, resetting it or removing the battery,then try again.
Possible cell phone malfunction.
Try deleting your device from SYNC 3 and deleting SYNC from yourdevice, then trying again.
Always check the security and auto accept prompt settings relativeto the SYNC 3 Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
Check your cell phone's compatibility.This is a cell phone-dependent feature.Text messaging is notworking on SYNC 3.Try switching your cell phone off, resetting it or removing the battery,then try again.Possible cell phone malfunction.
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SYNC™ 3

Cell phone issues
Possible solutionPossible causeIssue
Text messages from WhatsApp and Facebook Messenger are notsupported.
Your cell phone must support downloading text messages throughBluetooth to receive incoming text messages.This is a cell phone-dependent feature.
Audible text messages donot work on my cell phone.Because each cell phone is different, refer to your device's manualfor the specific cell phone you are pairing. In fact, there can bedifferences between cell phones due to brand, model, service providerand software version.
This is a cell phone limitation.
USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then reconnect it to SYNC 3.
Possible device malfunction.I am having troubleconnecting my device.
Make sure you are using the manufacturer's cable.
Make sure to correctly insert the USB cable into the device and yourvehicle's USB port.
Make sure that the device does not have an auto-install program oractive security settings.
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SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then connect it back to SYNC 3.
This is a device limitation.When I connect my device,I sometimes do not hearany sound.
To listen to Apple devices through USB, select AirPlay from the devicesControl Center, then select Dock Connector.
To listen to Apple devices through Bluetooth Stereo, select AirPlayfrom the devices Control Center, then select SYNC.
Wi-Fi Issues
Possible solutionPossible causeIssue
Verify password.Password error.Failed connection.
Check for a poor Wi-Fi signal.Weak signal.
Use a unique name for your SSID, don’t usethe default name unless it contains a uniqueidentifier, such as part of the MAC address.
Multiple Access points within range with thesame SSID.
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SYNC™ 3

AppLink issues
Possible solution(s)Possible cause(s)Issue
and select 'Apps', then find the particular appand choose 'Force stop'. Do not forget torestart the app afterward, then select "FindMobile Apps" on SYNC 3.
On an iPhone with iOS7+, to force close anapp, double tap the home button then swipeup on the app to close it. Tap the home buttonagain, then select the app again to restart it.After a few seconds, the app should thenappear in SYNC 3's Mobile App's Menu.
Switch Bluetooth off and then on to reset it onyour phone. If you are in your vehicle, SYNC3 should be able to automatically re-connectto your phone if you press the "Phone" button.
There is a Bluetooth issue on some olderversions of the Android operating system thatmay cause apps that were found on yourprevious vehicle drive to not be found againif you did not switch Bluetooth off.
My Android phone is connected, my app(s)are running, I restarted them, but I still cannotfind any apps.
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SYNC™ 3

AppLink issues
Possible solution(s)Possible cause(s)Issue
Unplug the USB cable from the phone, wait amoment, and plug the USB cable back in tothe phone. After a few seconds, the appshould appear in SYNC 3's Mobile Apps Menu.If not, "Force Close" the application and restartit.
You may need to reset the USB connectionto SYNC 3.
My iPhone is connected, my app is running, Irestarted the app but I still cannot find it onSYNC 3.
Increase the Bluetooth volume of the deviceby using the device's volume control buttonswhich are most often found on the side of thedevice.
The Bluetooth volume on the phone may below.
I have an Android phone. I found and startedmy media app on SYNC 3, but there is nosound or the sound is very low.
Force close or uninstall the apps you do notwant SYNC 3 to find. If the app has a "FordSYNC" setting, disable that setting in the app'ssettings menu on the phone.
Some Android devices have a limited numberof Bluetooth ports that apps can use toconnect. If you have more AppLink apps onyour phone than the number of availableBluetooth ports, you will not see all of yourapps listed in the SYNC 3 mobile apps menu.
I can only see some of the AppLink appsrunning on my phone listed in the SYNC 3Mobile Apps Menu.
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SYNC™ 3

General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in a single module for textdisplay, voice control and voice prompts. The country where youbought your vehicle dictates the four languages based on the mostpopular languages spoken. If the selected language is not available,SYNC 3 remains in the current active language.SYNC 3 does not support the currentlyselected language for the instrumentcluster and information and entertainmentdisplay.
The language selected forthe instrument cluster andinformation and entertain-ment display does notmatch the SYNC 3language (phone, USB,Bluetooth audio, voicecontrol and voice prompts).
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restorefunctionality and will not erase any information previously stored in the system (such as paired devices, phonebook, call history, textmessages, or user settings). To perform a System Reset, press and hold the Seek Up (>>|) button while pressing and holding the RadioPower button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system reset to complete. You may thenresume using the SYNC 3 system.
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