LINCOLN MKZ HYBRID 2013 Owners Manual

WARNINGS
Never place floor mats or any
other covering in the vehicle foot
well that cannot be properly secured
to prevent them from moving and
interfering with the pedals or the
ability to control the vehicle. Never place floor mats or any
other covering on top of already
installed floor mats. Floor mats
should always rest on top of vehicle
carpeting surface and not another
floor mat or other covering. Additional
floor mats or any other covering will
reduce the pedal clearance and
potentially interfere with pedal
operation. Check attachment of floor mats
on a regular basis. Always
properly reinstall and secure floor
mats that have been removed for
cleaning or replacement. Always make sure that objects
cannot fall into the driver foot
well while the vehicle is moving.
Objects that are loose can become
trapped under the pedals causing a
loss of vehicle control. Failure to properly follow floor
mat installation or attachment
instructions can potentially cause
interference with pedal operation
causing loss of control of vehicle. To install floor mats, position the
floor mat so that the eyelet is
over the retention post and press
down to lock in. To remove the floor mat, reverse
the installation procedure.
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MKZ (CC9) Driving Hints

ROADSIDE ASSISTANCE
Vehicles Sold In The U.S.:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle
Limited Warranty. The service is
available:
•
24-hours, seven days a week.
• for the coverage period listed on
the Roadside Assistance Card
included in your Owner's Manual
portfolio.
Roadside assistance will cover:
• a flat tire change with a good spare
(except vehicles that have been
supplied with a tire inflation kit).
• battery jump start.
• lock-out assistance (key
replacement cost is the customer's
responsibility).
• fuel delivery — Independent
Service Contractors, if not
prohibited by state, local or
municipal law shall deliver up to
2.0 gallons (7.5L) of gasoline or
5.0 gallons (18.9L) of diesel fuel
to a disabled vehicle. Fuel delivery
service is limited to two no-charge
occurrences within a 12-month
period. •
winch out — available within 100
feet (30.5 meters) of a paved or
county maintained road, no
recoveries.
• towing — Ford and Lincoln eligible
vehicles towed to an authorized
dealer within 35 miles (56 km) of
the disablement location or to the
nearest authorized dealer. If a
member requests to be towed to
an authorized dealer more than 35
miles (56 km) from the
disablement location, the member
shall be responsible for any
mileage costs in excess of 35 miles
(56 km).
Trailers shall be covered up to $200
if the disabled eligible vehicle requires
service at the nearest authorized
dealer. If the trailer is disabled, but the
towing vehicle is operational, the
trailer does not qualify for any
roadside services.
Vehicles Sold In The U.S. :
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card
is found in the owner's information
portfolio in the glove compartment.
U.S. Lincoln vehicle customers who
require Roadside Assistance, call
1-800-521-4140.
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MKZ (CC9) Roadside Emergencies

If you need to arrange roadside
assistance for yourself, Ford Motor
Company will reimburse a reasonable
amount for towing to the nearest
dealership within 35 miles (56 km).
To obtain reimbursement information,
U.S. Lincoln vehicle customers call
1-800-521-4140. Customers will be
asked to submit their original receipts.
Vehicles Sold In Canada :
Getting Roadside Assistance
Canadian customers who require
roadside assistance, call
1-800-665-2006.
Vehicles Sold In Canada : Using
Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. In Canada,
the card is found in the Warranty
Guide in the glove box.
Canadian Roadside coverage and
benefits may differ from the U.S.
coverage. Please refer to your
Warranty Guide or visit our website at
www.ford.ca for information on
Canadian services and benefits.
Canadian customers who need to
obtain roadside information, call
1-800-665-2006 or visit our website
at www.ford.ca.
HAZARD WARNING
FLASHERS
Note:
If used when the vehicle is not
running, the battery will lose charge.
There may be insufficient power to
restart your vehicle. The hazard warning button
is located on the instrument
panel. Use it when your
vehicle is creating a safety hazard for
other motorists.
• Press the button to turn on the
hazard warning function, and the
front and rear direction indicators
will flash.
• Press the button again to turn
them off.
JUMP-STARTING THE
VEHICLE WARNINGS
The gases around the battery
can explode if exposed to
flames, sparks, or lit cigarettes. An
explosion could result in injury or
vehicle damage. Batteries contain sulfuric acid
which can burn skin, eyes and
clothing, if contacted. 251
MKZ (CC9) Roadside Emergencies

Do not attempt to push-start your
automatic transmission vehicle.
Automatic transmissions do not have
push-start capability. Attempting to
push-start a vehicle with an
automatic transmission may cause
transmission damage.
Preparing Your Vehicle
Note:
Use only a 12-volt supply to start
your vehicle.
Note: Do not disconnect the battery
of the disabled vehicle as this could
damage the vehicle's electrical system.
1. Park the booster vehicle close to the hood of the disabled vehicle
making sure the two vehicles do
not touch. Set the parking brake
on both vehicles and stay clear of
the engine cooling fan and other
moving parts. 2. Check all battery terminals and
remove any excessive corrosion
before you attach the battery
cables. Ensure that vent caps are
tight and level.
3. Turn the heater fan on in both vehicles to protect from any
electrical surges. Turn all other
accessories off.
Connecting the Jumper Cables
Your vehicle has two battery prongs
that are accessible from under the
hood, even though the actual battery
is located in the trunk. Your vehicle
can be jumped the same way
conventional vehicles can be using
these prongs. The illustration below
shows the two connector prongs used
for jump-starting your vehicle.
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MKZ (CC9) Roadside Emergencies

A. Negative prong (–)
B. Positive prong (+)
Note:
In the illustration, the vehicle on
the bottom is used to designate the
assisting (boosting) battery.
Note: Remove the red cap from the
positive prong (B) on your vehicle
before connecting the cables.
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MKZ (CC9) Roadside EmergenciesE155827

1. Connect the positive (+) jumper
cable to the positive (+) prong (B)
of the discharged battery.
2. Connect the other end of the positive (+) cable to the positive
(+) terminal of the assisting
battery.
3. Connect the negative (-) cable to the negative (-) terminal of the
assisting battery.
4. Make the final connection of the negative (-) cable to the negative
(-) prong (A) of your vehicle.
Note: Do not attach the negative (-)
cable to fuel lines, engine rocker covers,
the intake manifold or electrical
components as grounding points. WARNING
Do not connect the end of the
second cable to the negative (-)
terminal of the battery to be jumped.
A spark may cause an explosion of the
gases that surround the battery. Ensure that the cables are clear of fan
blades, belts, moving parts of both
engines, or any fuel delivery system
parts.
Jump Starting
1.
Start the booster vehicle and press
the accelerator moderately.
2. Start the disabled vehicle.
3. Once the disabled vehicle has been started, run both vehicles for
an additional three minutes before
disconnecting the jumper cables.
Removing the Jumper Cables
Remove the jumper cables in the
reverse order that they were
connected.
Note: In the illustration, the vehicle on
the bottom is used to designate the
assisting (boosting) battery.
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MKZ (CC9) Roadside EmergenciesE148861

1.
Remove the jumper cable from the
ground metal surface.
2. Remove the jumper cable on the negative (-) terminal of the
booster vehicle's battery.
3. Remove the jumper cable from the
positive (+) terminal of the booster
vehicle's battery.
4. Remove the jumper cable from the
positive (+) terminal of the
disabled vehicle's battery.
After the disabled vehicle has been
started and the jumper cables
removed, allow it to idle for several
minutes so the vehicle computer can
relearn its idle conditions. COLLISION, DAMAGE OR
FIRE EVENT
Guidance for Ford Motor
Company Electric and Hybrid-
Electric Vehicles Equipped
With High Voltage Batteries
(Vehicle Owner/Operator/General
Public)
Electric and Hybrid-Electric
Vehicle Considerations
In the event of damage or fire
involving an electric vehicle (EV)
or hybrid-electric vehicle (HEV):
•
Always assume the high-voltage
battery and associated
components are energized and
fully charged.
• Exposed electrical components,
wires and high-voltage batteries
present potential high-voltage
shock hazards.
• Venting/off-gassing high-voltage
battery vapors are potentially toxic
and flammable.
• Physical damage to the vehicle or
high-voltage battery may result in
immediate or delayed release of
toxic, flammable gases and fire.
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MKZ (CC9) Roadside EmergenciesE148862

Vehicle Information and General
Safety Practices
•
Know the make and model of your
vehicle.
• Review the owner ’s manual and
become familiar with your vehicle ’s
safety information and
recommended safety practices.
• Do not attempt to repair damaged
electric and hybrid-electric
vehicles yourself. Contact an
authorized Ford Dealer or vehicle
manufacturer representative for
service.
Crashes
A crash or impact significant enough
to require an emergency response for
conventional vehicles would also
require the same response for an
electric or hybrid-electric vehicle.
If possible
• Move your car to a safe, nearby
location and remain on the scene.
• Roll down the windows before
shutting your vehicle off.
• Place your vehicle in Park, set the
parking brake, turn off the vehicle,
activate the hazard lights, and
move your key(s) at least 16 feet
(5 meters) away from the vehicle. Always
•
Call 911 if assistance is needed and
advise that an electric or
hybrid-electric vehicle is involved.
• Do not touch exposed electrical
components or the engine
compartment, as a shock hazard
may exist.
• Avoid contact with leaking fluids
and gases, and remain out of the
way of oncoming traffic until
emergency responders arrive.
• When emergency responders
arrive, tell them that the vehicle
involved is an electric vehicle or
hybrid vehicle.
Fires
As with any vehicle, call 911
immediately if you see sparks, smoke
or flames coming from the vehicle.
• Exit the vehicle immediately.
• Advise 911 that an electric or
hybrid-electric vehicle is involved.
• As with any vehicle fire, do not
inhale smoke, vapors or gas from
the vehicle, as they may be
hazardous.
• Remain a safe distance upwind
and uphill from the vehicle fire.
• Stay out of the roadway and stay
out of the way of any oncoming
traffic while awaiting the arrival of
emergency responders.
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MKZ (CC9) Roadside Emergencies

Post-Incident
•
Do not store a severely damaged
vehicle with a lithium-ion battery
inside a structure or within 50 feet
(15 meters) of any structure or
vehicle.
• Make sure that passenger and
cargo compartments remain
ventilated (i.e., open window, door,
or trunk).
• For vehicles in the United States,
notify Ford Motor Company
1-800-392-3673 (then follow the
prompts on the voice response
menu), an authorized Ford dealer
or service center as soon as
possible as there may be other
steps to secure and discharge the
high-voltage battery.
• For vehicles in Canada, notify Ford
Motor Company 1-800-565-3673
(then follow the prompts on the
voice response menu), an
authorized Ford dealer or service
center as soon as possible as there
may be other steps to secure and
discharge the high-voltage battery.
• Call 911 if you observe leaking
fluids, sparks, smoke or flames, or
hear gurgling or bubbling from the
high-voltage battery. POST-CRASH ALERT
SYSTEM
The system flashes the turn signal
lamps and sounds the horn
(intermittently) in the event of a
serious impact that deploys an airbag
(front, side, side curtain or Safety
Canopy) or the safety belt
pretensioners.
The horn and lamps will turn off when:
•
The hazard control button is
pressed
• The panic button (if equipped) is
pressed on the remote entry
transmitter
• Your vehicle runs out of power
Spinout Detection
If a spinout is detected, the vehicle
comes to a stop and the hazard
warning flashers come on. The
message Spinout Detected Hazards
Activated will also appear on the
instrument cluster. The message may
not appear if your vehicle runs out of
power.
Once the hazard warning flashers
have been activated, you can turn
them off by:
• Pressing the hazard warning
flasher button
• Pressing the remote control unlock
button
• Pressing the remote control panic
button
• Cycling the ignition on and off
twice
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MKZ (CC9) Roadside Emergencies

GETTING THE SERVICES
YOU NEED
Warranty repairs to your vehicle must
be performed by an authorized dealer.
While any authorized dealer handling
your vehicle line will provide warranty
service, we recommend you return to
your selling authorized dealer who
wants to ensure your continued
satisfaction.
Please note that certain warranty
repairs require special training and
equipment, so not all authorized
dealers are authorized to perform all
warranty repairs. This means that,
depending on the warranty repair
needed, you may have to take your
vehicle to another authorized dealer.
A reasonable time must be allowed
to perform a repair after taking your
vehicle to the authorized dealer.
Repairs will be made using Ford or
Motorcraft parts, or remanufactured
or other parts that are authorized by
Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the
Ford Customer Relationship Center or
use the online resources listed below
to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-521-4140
(TDD for the hearing impaired:
1-800-232-5952)
Online
Additional information and resources
are available online at
www.fordowner.com
These are some of the items that can
be found online:
•
U.S. dealer locator by Dealer
Name, City/State, or Zip Code
• Owner Manuals
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories
• Service specials and promotions.
In Canada:
Mailing address
Lincoln Customer Relationship Centre
Ford Motor Company of Canada,
Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-387-9333
Online
www.ford.ca
Additional Assistance
If you have questions or concerns, or
are unsatisfied with the service you
are receiving, follow these steps:
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MKZ (CC9) Customer Assistance