Trans MAZDA MODEL 3 HATCHBACK 2020 Owners Manual (in English)

Do not tow with sling-type equipment.
This could damage your vehicle. Use
wheel-lift or
flatbed equipment.

If the parking brake cannot be released
when towing the vehicle, transport the
vehicle with all front and rear wheels
raised off the ground as shown in the
figure. If the vehicle is towed without
raising the wheels off the ground, the
brake system could be damaged.
1. Wheel dollies
Tiedown Hooks*
▼ Tiedown Hooks
CAUTION
Do not use the front and rear tiedown
eyelets for towing the vehicle.
They have been designed only for securing
the vehicle to a transport vessel during
shipping.
Using the eyelets for any other purpose
could result in the vehicle being damaged.
1. Remove the tiedown eyelet and the lug
wrench from the luggage compartment
(page 7-3).
2. Wrap a flathead screwdriver or similar tool with a soft cloth to prevent
damage to a painted bumper, and open
the cap located on the front or rear
bumper.
Front
(4–Door)
If Trouble Arises
Emergency Towing
7-24*Some models.
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When the light is flashing
The light flashes if the Electric Parking
Brake (EPB) has a malfunction. If the light
remains flashing even if the Electric
Parking Brake (EPB) switch is operated,
consult an Authorized Mazda Dealer as
soon as possible.
▼Brake Override Warning Indication
This message is displayed when the
accelerator pedal and brake pedal are
depressed at the same time while driving.
Release the accelerator pedal and depress
the brake pedal.
▼Check Engine Indication/Light
If this light illuminates while driving, the
vehicle may have a problem. It is
important to note the driving conditions
when the light illuminated and consult an
Authorized Mazda Dealer.
The check engine light may illuminate in
the following cases:
The engine's electrical system has a
problem.
The emission control system has a
problem.
The fuel tank level being very low or
approaching empty.
The fuel-filler cap is missing or not
tightened securely.
If the check engine light remains on, or it
flashes continuously , do not drive at high
speeds and consult an Authorized Mazda
Dealer as soon as possible.
WA R N I N G
If the check engine light turns on, do not
disconnect the battery cables.
If the battery cables are disconnected and
then reconnected, the engine could be
damaged and catch on
fire.
▼Automatic Transmission Warning
Indication/Warning Light*
The indication/light illuminates when the
transmission has a problem.
CAUTION
If the automatic transmission warning
indication/light illuminates, the
transmission has an electrical problem.
Continuing to drive your Mazda in this
condition could cause damage to your
transmission. Consult an Authorized
Mazda Dealer as soon as possible.
▼AWD Warning Indication/Warning
Light*
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
*Some models.7-31
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Display*1*2ContentAction to be taken
Distance & Speed Alert
Operation Canceled Drive
Safely This message is indicated when the Dis‐
tance & Speed Alert (DSA) have been
canceled other than by the driver.
Have your vehicle inspected by an Au‐
thorized Mazda Dealer.
Cruise Control Operation
Canceled. Drive Safely This message is indicated when the
Cruise Control have been canceled other
than by the driver. Have your vehicle inspected by an Au‐
thorized Mazda Dealer.
Emergency Braking Acti‐
vated. Depress Brake Ped‐
al to Hold Stop This message is indicated after the Smart
Brake Support (SBS) brakes operate and
when the Smart Brake Support (SBS) is
canceled.
Depress the brake pedal.
Touch Key Fob to Push
Button Start Switch This message is indicated when the key
battery is weak (battery dead or damaged
key). Touch the key against push button start
to start the engine.
Refer to Engine Start Function When
Key Battery is Dead on page 4-8.
Depress Brake Pedal to
Start Engine This message is indicated when the push
button start is presse
d without depressing
the brake pedal. Depress the brake pedal and press the
push button start.
Depress Clutch Pedal to
Start Engine This message is indicated when the push
button start is presse
d without depressing
the clutch pedal. Depress the clutch pedal and press the
push button start.
Check Gear Selector Lever
Position This message is indicated when the se‐
lector lever is shifted to the P or R posi‐
tion while driving.
Check the selector lever position.
Close Door and Fasten
Seat Belt This message is indicated when AUTO‐
HOLD is about to operate and a door is
opened or a seat belt is unfastened. When the AUTOHOLD is turned on,
close the doors and fasten seat belts.
Wiper Blades Must Be on
Windshield Before Operat‐
ing This message is indicated when the
windshield wipers are operated with the
wipers raised off the windshield.
Lower the windshield wipers.
Windshield Wiper Range
of Motion Reduced. Re‐
move Obstruction(s) This message is indicated when there is
snow or dirt accumulation on the wind‐
shield and the wiper operation range is
narrowed.
Remove foreign matter from the wind‐
shield.
Ignition Not Switched Off This message is indicated when the driv‐
er’s door is opened without switching the
ignition OFF. Switch the ignition OFF before leaving
the vehicle.
Gear Selector Lever Not in
Park This message is indicated when a door is
opened with the selector lever in a posi‐
tion other than the P position. Shift the selector lever to the P position
before leaving the vehicle.
Excessive Transmission
Temperature. Drive Slowly This message is indicated when the inter‐
nal temperature of the automatic trans‐
mission is high. Drive slowly to redu
ce load on the auto‐
matic transmission.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
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Display*1*2ContentAction to be taken
Excessive Transmission
Temp. Stop Vehicle in a
Safe Location This message is indi
cated when the auto‐
matic transmission fluid temperature is
abnormally high. Park the vehicle in a safe place immedi‐
ately and contact an Authorized Mazda
Dealer.
*1 A pop-up is displayed when a warning occurs.*2 One screen displays f
our rows. If the entire message cannot be displayed on the screen, it switches to another
screen.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
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The Electric Parking Brake (EPB)
switch is pulled while the vehicle is
driven.
You attempt to start driving the vehicle
while the conditions for releasing the
Electric Parking Brake (EPB)
automatically have not been met.
▼AUTOHOLD Warning Beep
Warning light flashes/message is displayed
and beep sound is activated
simultaneously for about 5 seconds when
using AUTOHOLD function or when
AUTOHOLD switc
h is operated.
Because a problem with AUTOHOLD
function has occurred, AUTOHOLD
function does not operate even if
AUTOHOLD switc h is operated.

If the warning light flashes/message is
displayed and the beep sound is activated
simultaneously, have your vehicle
inspected at an Authorized Mazda Dealer.
▼ Vehicle Problem Warning Beep
If any of the
following problems occur, a
warning beep is activated. Check the
information regarding the warning
indication in the inst rument cluster or on
the center display.
Automatic transmission problem
Increase in automatic transmission
internal temperature
Brake fluid amount decrease
Engine oil level sensor problem
Electric Parking Brake (EPB) problem
Engine hydraulic p ressure decrease
Engine coolant temperature increase
Engine system problem
▼Blind Spot Monitoring (BSM)
System Warning Beep*
The Blind Spot Monitoring (BSM)
warning beep operates when the turn
signal lever is operated to the side where
the Blind Spot Monitoring (BSM) warning
light is illuminated.
▼Front Cross Traffic Alert (FCTA)
Warning Beep*
The Front Cross Tr
affic Alert (FCTA)
warning beep is activated if there is a
possibility of collision with a vehicle
approaching from the front on the left and
right sides of the vehicle.
▼ Rear Cross Traffic Alert (RCTA)
Warning Beep*
The Rear Cross Traffic Alert (RCTA)
warning beep is activated if there is a
possibility of collision with a vehicle
approaching from behind and from the
rear on the left and right sides of the
vehicle.
▼
Lane Departure Warning Sound*
While the system is operating, if the
system determines that the vehicle may
depart from the lane, it sounds a warning
sound.
NOTE
The volume of the Lane Departure
Warning System (LDWS) warning sound
can be changed.
Refer to the Settings section in the Mazda
Connect Owner's Manual.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
7-44*Some models.
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11. If you accept the arbitrator's decision,Mazda will be bound by the decision,
and will comply with the decision
within a reasonable time not to exceed
30 days after we receive notice of your
acceptance of the decision.
12. Please call BBB AUTO LINE at 1-800-955-5100 for further details
about the program.Customer Assistance (Canada)
▼Satisfaction Review Process
Your complete and permanent satisfaction
is of primary conc
ern to Mazda. All
Authorized Mazda Dealers have both the
knowledge and tools to keep your Mazda
in top condition. In our experience, any
questions, problem s, or complaints
regarding the operation of your Mazda or
any other general service transactions are
most effectively resolved by your dealer. If
the cause of your dissatisfaction cannot
adequately be addressed by normal
dealership procedures, we recommend that
you take the following steps:
▼ STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of
dealership management. If the Service
Manager has already reviewed your
concerns, contact the owner of the
dealership or its General Manager.
▼STEP 2: Contact the Mazda
Regional Office
If you feel that you still require assistance,
ask the dealer Service Manager to arrange
for you to meet the local Mazda Service
Representative. If more expedient, contact
Mazda Canada Inc. Regional Office
nearest you for su
ch arrangements.
Regional Office address and phone
numbers are shown (page 8-8).
Customer Information and Reporting Safety Defects
Customer Assistance
8-6
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CAMVAP uses the services of Provincial
Administrators to assist consumers in
scheduling and preparing for their
arbitration hearings. However, before you
can proceed with CAMVAP you must
follow your Mazda dispute resolution
process as outlined previously.

CAMVAP is fully implemented in all
provinces and territories.
Consumers wishing to obtain further
information about the Program should
contact the Provincial Administrator at 1
(800) 207-0685, or by contacting the
Canadian Motor Vehicle Arbitration Plan
Office at:

Canadian Motor Vehicle Arbitration Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca
Provincial Administrators may be reached
locally:
Province/Territory CAMVAP Number
British Columbia & Yu‐ kon Territories 1 (800) 207-0685
Alberta & Northwest Territories 1 (800) 207-0685
Saskatchewan 1 (800) 207-0685 Manitoba 1 (800) 207-0685
Ontario 1 (800) 207-0685
Atlantic Canada 1 (800) 207-0685
Quebec 1 (800) 207-0685
▼Regional Offices
REGIONAL OFFICES COVERING AREAS
MAZDA CANADA INC.
WESTERN REGION 5011 275 STREET
LANGLEY, BRITISH COLUMBIAV4W 0A8
(778) 369-2100
1 (800) 663-0908 ALBERTA,
BRITISH COLUMBIA, MANITOBA,
SASKATCHEWAN, YUKON
MAZDA CANADA INC.
CENTRAL REGION
55 VOGELL ROAD, RICHMOND HILL,
ONTARIO, L4B 3K5
1 (800) 263-4680 ONTARIO,
NEW BRUNSWICK, NOVA SCOTIA,
PRINCE EDWARD IS‐
LAND,
NEWFOUNDLAND
MAZDA CANADA INC.
QUEBEC REGION
6111 ROUTE TRANS‐ CANADIENNE
POINTE CLAIRE, QUEBECH9R 5A5
(514) 694-6390 QUEBEC
Customer Information and Reporting Safety Defects
Customer Assistance
8-8
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Reporting Safety Defects (Canada)
▼Reporting Safety Defects
Canadian customers who
wish to report a safety-related defect t o Transport Canada, Defect
Investigations and Recalls, may t elephone the toll free hotline 1-800-333-0510, or contact
Transport Canada by mail at: Transport Canada, ASFAD, Place de Ville Tower C, 330
Sparks Street, Ottawa ON K1A 0N5.

For additional road safety information, please visit the Road S afety website at:
http://www.tc.gc.ca/roadsafety/menu.htm
Customer Information and Reporting Safety Defects
Reporting Safety Defects
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GVW (Gross Vehicle Weight) is the
Vehicle Curb Weight + cargo +
passengers.

GVWR (Gross Vehicle Weight Rating)
is the maximum allowable weight of the
fully loaded vehicle (including all options,
equipment, passengers and cargo). The
GVWR is shown on the Safety
Compliance Certification Label located
on the driver's door frame or door
pillar. The GVW must never exceed the
GVWR.

SAMPLE
WA R N I N G
Never Exceed Axle Weight Rating Limits:
Exceeding the Safety Certification Label
axle weight rating limits is dangerous and
could result in death or serious injury as a
result of substandar d vehicle handling,
performance, engine, transmission and/or
structural damage, serious damage to the
vehicle, or loss of control.
Always keep the vehicle within the axle
weight rating limits.

GCW
GCW (Gross Combination Weight) is
the weight of the loaded vehicle (GVW).

GCWR (Gross Combination Weight
Rating) is the maximum allowable weight
of the vehicle - including all cargo and
passengers - that the vehicle can handle
without risking damage. The GCW must
never exceed the GCWR.

WA R N I N G
Never Exceed GVWR or GAWR
Specifications:
Exceeding the GVWR or the GAWR specified
on the certification label is dangerous.
Exceeding any vehicle rating limitation
could result in a serious accident, injury, or
damage to the vehicle.
Do not use replacement tires with lower
load carrying capacities than the originals
because they may lower the vehicle's
GVWR and GAWR limitations. Replacement
tires with a higher limit than the originals
do not increase the GVWR and GAWR
limitations.
Never exceed the GVWR or the GAWR
specified on the certification label.
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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Steps for Determining the Correct Load Limit
▼Steps for Determining the Correct Load Limit
Steps for Determining Correct Load Limit-
(1) Locate the statement “The com
bined weight of occupants and cargo should never
exceed XXX kg or XXX lbs.” on your vehicle's placard.
(2) Determine the combined weight of the driver and passengers t hat will be riding in your
vehicle.
(3) Subtract the combined weight of the driver and passengers from XXX kg or XXX lbs.
(4) The resulting figure equals the available amount of cargo an d luggage load capacity. For
example, if the “XXX” amount equ als 1400 lbs. and there will be five 150 lb passengers
in your vehicle, the amount of available cargo and luggage load capacity is 650 lbs.
(1400 － 750 (5 × 150) = 650 lbs.)
(5) Determine the combined weight of luggage and cargo being loa ded on the vehicle. That
weight may not safely exceed the available cargo and luggage lo ad capacity calculated
in Step 4.
(6) If your vehicle will be towi ng a trailer, load from your trailer will be transferred to your
vehicle. Consult this manual to determine how this reduces the available cargo and
luggage load capacity of your vehicle.
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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