bluetooth MAZDA MODEL CX-5 2016 (in English) Repair Manual

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Troubleshootingí
Mazda Bluetooth®Hands-Free Customer Service
If you have any problems with Bluetooth
®, contact our toll-free customer service center.
lU.S.A.
Phone:800-430-0153 (Toll-free)
Web: www.MazdaUSA.com/bluetooth
lCanada
Phone:800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca
lMexico
Center of Attention to Client (CAC)
Phone:01-800-01-MAZDA (Toll-free)
Web: www.mazdamexico.com.mx
Bluetooth®Device pairing, connection problems
Symptom Cause Solution method
Unable to perform pairing―First make sure the device is
compatible with the Bluetooth
®unit,
and then check whether the
Bluetooth
®function and the Find
Mode/Visible setting*1on the device
are turned on. If pairing is still not
possible after this, contact an
Authorized Mazda Dealer or Mazda
Bluetooth
®Hands-Free Customer
Service.
Pairing cannot be performed againThe pairing information paired to the
Bluetooth
®unit or device is not
recognized correctly.Perform pairing using the following
procedure.lClear“Mazda”stored in the
device.
lPerform pairing again.
Unable to perform pairing
The Bluetooth
®function and the
Find Mode/Visible setting*1on the
device may turn off automatically
after a period of time has elapsed
depending on the device.Check whether the Bluetooth®
function and the Find Mode/Visible
setting*1on the device are turned on
and pairing or reconnect. Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittentlyThe device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.Move the device to a location in
which radio wave interference is less
likely to occur.
Does not connect automatically
when starting the engineThe pairing information is updated
when the device OS is updated.Perform pairing again.
*1 Setting which detects the existence of a device external to the Bluetooth® unit
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Interior Features
íSome models.
Bluetooth®
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NOTElWhen the OS of the device is updated, the pairing information may be deleted. If this happens,
reprogram the pairing information to the Bluetooth®unit.lIf you pair your phone which has already been paired to your vehicle more than once in the past,
you need to delete“Mazda”on your mobile device. Then, execute the Bluetooth®search on your
mobile device once again, and pair to a newly detected“Mazda”.
lBefore you pair your device, make sure that Bluetooth®is“ON”, both on your phone and on the
vehicle.
Voice recognition related problems
Symptom Cause Solution method
Poor voice recognition
lExcessive, slow speech.lExcessive, forceful speech
(shouting).
lSpeaking before the beep sound
has ended.
lLoud noise
(speaking or noise from outside/
inside vehicle).
lAirflow from A/C is blowing
against the microphone.
lSpeaking in off-standard
expressions (dialect).Regarding the causes indicated on
the left, be careful with how you
speak. In addition, when numbers are
spoken in a sequence, recognition
ability will improve if no stop is
placed between the numbers. False recognition of numbers
Poor voice recognitionThere is a malfunction in the
microphone.A poor connection or malfunction
with the microphone may have
occurred. Consult an Authorized
Mazda Dealer.
Phone-related voice recognition is
disabledThere is a problem with the
connection between the Bluetooth
®
unit and the device.If there is any malfunction after
checking the pairing situation, check
for device pairing or connection
problems.
Names in the phonebook are not
easily recognizedThe Bluetooth
®system is under a
condition in which recognition is
difficult.By carrying out the following
measures, the rate of recognition will
improve.
lClear memory from the
phonebook which is not used
very often.
lAvoid shortened names, use full
names.
(Recognition improves the longer
the name is. By not using names
such as“Mom”,“Dad”, recogni-
tion will improve.)
When operating the audio, a song
name is not recognizedSong names cannot be recognized by
voice.―
You want to skip guidance―Guidance can be skipped by quickly
pressing and releasing the Talk
button.
Interior Features
Bluetooth®
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Regarding problems with calls
Symptom Cause Solution method
When starting a call, vehicle noise
from the other party can be heardFor about three seconds after starting
a call, the Bluetooth
®unit's Noise
Suppression function requires time to
adapt to the call environment.This does not indicate a problem
with the device.
The other party cannot be heard or
the speaker's voice is quietThe volume is set at zero or low. Increase the volume.
Other problems
Symptom Cause Solution method
The indication for the remaining
battery is different between the
vehicle and the deviceThe indication method is different
between the vehicle and the device.―
When a call is made from the
vehicle, the telephone number is
updated in the incoming/outgoing
call record but the name does not
appearThe number has not been registered
into the phonebook.If the number has been registered
into the phonebook, the
incoming/outgoing call record is
updated by the name in the
phonebook when the engine is
restarted.
The cell phone does not synchronize
with the vehicle regarding the
incoming/outgoing call recordSome types of cell phones do not
synchronize automatically.Operate the cell phone for
synchronization.
It takes a long time to complete the
function for changing the languageA maximum of 60 seconds is
required.―
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Interior Features
Bluetooth®
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WARNING
Change or modifications not expressively approved by the party responsible for
compliance could void the use's authority to operate the equipment.
qHomeLink Wireless Control System
CAUTION
HomeLink has been tested and complies with FCC and Industry Canada rules.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the device.
NOTE
FCC ID: NZLMOBHL4
CANADA:4112A-MOBHL4
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1- This device may not cause harmful interference, and
2- This device must accept any interference received, including interference that may cause undesired
operation.
qBluetooth® Hands-Free
Type A
U.S.A. and Canada
FCC ID: CB2MBLUEC09 IC:279B-MBLUEC09
This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may
cause undesired operation.
Customer Information and Reporting Safety Defects
Declaration of Conformity
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WARNING
Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
The term“IC:”before the radio certification number only signifies that Industry Canada
technical specifications were met.
The antenna used for this transmitter must not be co-located or operating in conjunction
with any other antenna or transmitter. End-users and installers must be provided with
installation instructions and transmitter operating conditions for satisfying RF exposure
compliance.
Mazda Bluetooth
®Hands-Free Customer ServicelU.S.A.
Phone:800-430-0153 (Toll-free)
Web: www.MazdaUSA.com/bluetooth
lCanada
Phone:800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca
Mexico
lBrief description: Bluetooth module for Hands-free telephone and streaming audiolName and address of the importer: Refer to“MEXICO”(page 8-13)in Importer/
Distributor section.
lBrand name of the product: Johnson Controls Inc.lModel name of the product: MAZlNames and addresses of where the warranty can be served: Refer to“MEXICO”(page
8-13)in Importer/Distributor section.
lNames and addresses of where to acquire spare parts, consumables and accessories:
Refer to“MEXICO”(page 8-13)in Importer/Distributor section.
lWarranty period, items covered by the warranty and its possible limitations or
exceptions: Refer to the Warranty Booklet for detailed warranty information.
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Customer Information and Reporting Safety Defects
Declaration of Conformity
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Form No.8DV2-EA-14K

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A
Accessory Socket ............................ 5-130
Adaptive Front Lighting System
(AFS) ................................................ 4-92
Add-On Non-Genuine Parts and
Accessories ....................................... 8-19
Advanced Key
Operational range ....................... 3-10
Advanced Keyless Entry System ........ 3-9
Air Bag Systems ............................... 2-44
All-Wheel Drive
(AWD) Operation ............................. 4-87
Antilock Brake System (ABS) .......... 4-80
Audio Control Switch
Adjusting the Volume ................ 5-51
Mute Switch ............................... 5-52
Seek Switch ................................ 5-51
Audio System
Antenna ...................................... 5-13
Audio Control Switch ................ 5-51
Audio Set (Type A) .................... 5-21
Audio Set (Type B) .................... 5-32
AUX/USB/iPod mode ................ 5-52
Operating Tips for Audio
System ........................................ 5-13
Satellite Radio ............................ 5-42
Automatic Transaxle
Driving tips ................................ 4-56
Manual shift mode ..................... 4-52
Shift-lock override ..................... 4-51
Shift-lock system ....................... 4-51
Transaxle ranges ........................ 4-50
B
Battery ............................................... 6-37
Maintenance ............................... 6-38
Replacement ............................... 6-38
Specifications ............................... 9-4
B
Battery runs out ................................. 7-14
Jump-Starting ............................. 7-14
Beep Sounds
Air bag/front seat belt pretensioner
system warning .......................... 7-35
Blind Spot Monitoring
(BSM) system warning .............. 7-37
Electric parking brake warning ... 7-38
Ignition not switched off
(STOP) warning ......................... 7-36
Key left-in-luggage compartment
warning ...................................... 7-37
Key left-in-vehicle warning ....... 7-37
Key removed from vehicle
warning ...................................... 7-36
Lane departure warning ............. 7-37
Lights-on reminder ..................... 7-34
Power steering warning .............. 7-38
Request switch inoperable
warning ...................................... 7-36
Seat belt warning ........................ 7-35
Tire inflation pressure warning ... 7-37
Blind Spot Monitoring
(BSM) System ................................ 4-102
Bluetooth® ....................................... 5-69
Bluetooth® Audio (Type A) .... 5-108
Bluetooth® Audio (Type B) ..... 5-110
Bluetooth® Hands-Free
(Type A) ..................................... 5-91
Bluetooth® Hands-Free
(Type B) ..................................... 5-98
Troubleshooting ....................... 5-124
Body Lubrication .............................. 6-32
Bottle Holder ................................... 5-133
10-2
Index
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