auto MAZDA MODEL CX-9 2015 Owners Manual (in English)

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Any auto repair shop using parts equivalent to your Mazda's original equipment may
perform maintenance.But we recommend that it always be done by an Authorized
Mazda Dealer using genuine Mazda parts.
Maintenance and Care
Introduction
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Engine Oil
NOTE
Changing the engine oil should be performed
by an Authorized Mazda Dealer.
Refer to Introduction (page 8-2) for owner's
responsibility in protecting your investment.
qRecommended Oil
U.S.A. and CANADA
Use SAE 5W-20 engine oil.
Mazda Genuine Oil is used in your Mazda
vehicle. Mazda Genuine 5W-20 Oil is
required to achieve optimum fuel
economy.
For maintenance service, Mazda
recommends Mazda Genuine Parts and
Castrol
®(U.S.A. only).
(ILSAC)
Only use SAE 5W-20 oil “Certified For
Gasoline Engines ”by the American
Petroleum Institute (API).
Oil with this trademark symbol conforms
to the current engine and emission system
protection standards and fuel economy
requirements of the International
Lubricant Standardization and Approval
Committee (ILSAC), comprised of U.S.
and Japanese automobile manufacturers.
80
60
40
20
0
–40 –20
30
120
100
5040
20
10
0
–10
–20
–30
–40
Except U.S.A. and CANADA
Use SAE 5W-20 engine oil.
Oil container labels provide important
information.
A chief contribution this type of oil makes
to fuel economy is reducing the amount of
fuel necessary to overcome engine
friction.
For maintenance service, Mazda
recommends Mazda Genuine Parts and
Castrol
®(Mexico only).
Maintenance and Care
Owner Maintenance
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Body Lubrication
All moving points of the body, such as
door and hood hinges and locks, should
be lubricated each time the engine oil is
changed. Use a nonfreezing lubricant on
locks during cold weather.
Make sure the hood's secondary latch
keeps the hood from opening when the
primary latch is released.
Wiper Blades
CAUTION
ØHot waxes applied by automatic
car washers have been known to
affect the wiper's ability to clean
windows.
Ø To prevent damage to the wiper
blades, do not use gasoline,
kerosene, paint thinner, or other
solvents on or near them.
Ø When the wiper lever is in the
AUTO position and the ignition is
switched ON, the wipers may
move automatically in the
following cases:
ØIf the windshield above the rain
sensor is touched.
ØIf the windshield above the rain
sensor is wiped with a cloth.
ØIf the windshield is struck with
a hand or other object.
ØIf the rain sensor is struck with
a hand or other object from
inside the vehicle.
Be careful not to pinch hands or
fingers as it may cause injury, or
damage the wipers. When
washing or servicing your Mazda,
make sure the wiper lever is in the
OFF position.
Contamination of either the windshield or
the blades with foreign matter can reduce
wiper effectiveness. Common sources are
insects, tree sap, and hot wax treatments
used by some commercial car washes.
If the blades are not wiping properly,
clean the window and blades with a good
cleaner or mild detergent; then rinse
thoroughly with clean water. Repeat if
necessary.
Maintenance and Care
Owner Maintenance
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Exterior Care
Followalllabel and container directions
when using a chemical cleaner or polish.
Read all warnings and cautions.
q Maintaining the Finish
Washing
CAUTION
Ø When the wiper lever is in the
AUTO position and the ignition is
switched ON, the wipers may
move automatically in the
following cases:
ØIf the windshield above the rain
sensor is touched or wiped with
a cloth.
ØIf the windshield is struck with
a hand or other object from
either outside or inside the
vehicle.
Keep hands and scrapers clear of
the windshield when the wiper
lever is in the AUTO position and
the ignition is switched ON as
fingers could be pinched or the
wipers and wiper blades damaged
when the wipers activate
automatically.
If you are going to clean the
windshield, be sure the wipers are
turned off completely ―this is
particularly important when
clearing ice and snow ―when it is
most likely that the engine is left
running.
Ø Do not spray water in the engine
compartment. Otherwise, it could
result in engine-starting problems
or damage to electrical parts.
Ø When washing and waxing the
vehicle, be careful not to apply
excessive force to any single area
of the vehicle roof or the antenna.
Otherwise, you could dent the
vehicle or damage the antenna.
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Maintenance and Care
Appearance Care
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To help protect the finish from rust and
deterioration, wash your Mazda
thoroughly and frequently, at least once a
month, with lukewarm or cold water.
If the vehicle is washed improperly, the
paint surface could be scratched. Here are
some examples of how scratching could
occur.
Scratches occur on the paint surface
when:
lThe vehicle is washed without first
rinsing off dirt and other foreign
matter.
lThe vehicle is washed with a rough,
dry, or dirty cloth.
lThe vehicle is washed at a car wash
that uses brushes that are dirty or too
stiff.
lCleansers or wax containing abrasives
are used.
NOTE
lMazda is not responsible for scratches
caused by automatic car washes or
improper washing.
lScratches are more noticeable on vehicles
with darker paint finishes.
To minimize scratches on the vehicle's
paint finish:
lRinse off any dirt or other foreign
matter using lukewarm or cold water
before washing.
lUse plenty of lukewarm or cold water
and a soft cloth when washing the
vehicle. Do not use a nylon cloth.
lRub gently when washing or drying the
vehicle.
lTake your vehicle only to a car wash
that keeps its brushes well maintained.
lDo not use abrasive cleansers or wax
that contain abrasives.
CAUTION
Ø Do not use steel wool, abrasive
cleaners, or strong detergents
containing highly alkaline or
caustic agents on chrome-plated
or anodized aluminum parts. This
may damage the protective
coating; also, cleaners and
detergents may discolor or
deteriorate the paint.
Ø To prevent damaging the antenna,
remove it before entering a car
wash facility or passing beneath a
low overhead clearance.
Pay special attention to removing salt,
dirt, mud, and other foreign material from
the underside of the fenders, and make
sure the drain holes in the lower edges of
the doors and rocker panels are clean.
Insects, tar, tree sap, bird droppings,
industrial fallout, and similar deposits can
damage the finish if not removed
immediately. When prompt washing with
plain water is ineffective, use a mild soap
made for use on vehicles.
Thoroughly rinse off all soap with
lukewarm or cold water. Do not allow
soap to dry on the finish.
After washing the vehicle, dry it with a
clean chamois to prevent water spots from
forming.
Maintenance and Care
Appearance Care
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WARNING
Dry off brakes that have become wet
by driving slowly, releasing the
accelerator pedal and lightly applying
the brakes several times until the brake
performance returns to normal:Driving with wet brakes is
dangerous. Increased stopping
distance or the vehicle pulling to one
side when braking could result in a
serious accident. Light braking will
indicate whether the brakes have
been affected.
When using an automatic car wash
lRetract the door mirrors.lThe automatic car wash brushes could
reduce the paint lustre or hasten paint
deterioration.
When using a high water pressure car
wash
High water temperature and high water
pressure car washers are available
depending on the type of car wash
machine. If the car washer nozzle is put
too close to the vehicle, the force of the
spray could damage or deform the
molding, affect the sealability of parts,
and allow water to penetrate the interior.
Keep a sufficient space (30 cm (12 in) or
more) between the nozzle and the vehicle.
In addition, do not spend too much time
spraying the same area of the vehicle, and
be very careful when spraying between
gaps in doors and around windows.
Waxing
Your vehicle needs to be waxed when
water no longer beads on the finish. Always wash and dry the vehicle before
waxing it. In addition to the vehicle body,
wax the metal trim to maintain its luster.
1. Use wax which contains no abrasives.
Waxes containing abrasive will remove
paint and could damage bright metal
parts.
2. Use a good grade of natural wax for metallic, mica, and solid colors.
3. When waxing, coat evenly with the sponge supplied or a soft cloth.
4. Wipe off the wax with a soft cloth.
NOTE
A spot remover to remove oil, tar, and similar
materials will usually also take off the wax.
Rewax these areas even if the rest of the
vehicle does not need it.
q Repairing Damage to the Finish
Deep scratches or chips on the finish
should be repaired promptly. Exposed
metal quickly rusts and can lead to major
repairs.
CAUTION
If your Mazda is damaged and needs
metal parts repaired or replaced,
make sure the body shop applies
anti-corrosion materials to all parts,
both repaired and new. This will
prevent them from rusting.
qBright-Metal Maintenance
lUse tar remover to remove road tar and
insects. Never do this with a knife or
similar tool.
lTo prevent corrosion on bright-metal
surfaces, apply wax or chrome
preservative and rub it to a high luster.
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Maintenance and Care
Appearance Care
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NOTElDo not use a wire brush or any abrasive
cleaner, polishing compound, or solvent on
aluminum wheels. They may damage the
coating.
lAlways use a sponge or soft cloth to clean
the wheels.
Rinse the wheels thoroughly with lukewarm
or cold water. Also, be sure to clean the
wheels after driving on dusty or salted
roads to help prevent corrosion.
lAvoid washing your vehicle in an automatic
car wash that uses high-speed or hard
brushes.
lIf your aluminum wheels lose luster, wax
the wheels.
(With Tire Pressure Monitoring System)
Check special requirements for Tire Pressure
Monitoring System.
Refer to Tires and Wheels on page 5-33.
q Plastic Part Maintenance
lWhen cleaning the plastic lenses of the
lights, do not use gasoline, kerosene,
rectified spirit, paint, thinner, highly
acidic detergents, or strongly alkaline
detergents. Otherwise, these chemical
agents can discolor or damage the
surfaces resulting in a significant loss
in functionality. If plastic parts become
inadvertently exposed to any of these
chemical agents, flush with water
immediately.
lIf plastic parts such as the bumpers
become inadvertently exposed to
chemical agents or fluids such as
gasoline, oil, engine coolant, or battery
fluid, it could cause discoloration,
staining, or paint peeling. Wipe off any
such chemical agents or fluids using a
soft cloth immediately.
lHigh water temperature and high water
pressure car washers are available
depending on the type of high pressure
car washer device. If the car washer
nozzle is put too close to the vehicle or
aimed at one area for an extended
period of time, it could deform plastic
parts or damage the paint.
lDo not use wax containing compounds
(polish). Otherwise, it could result in
paint damage.
lIn addition, do not use an electrical or
air tool to apply wax. Otherwise, the
frictional heat generated could result in
deformation of plastic parts or paint
damage.
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Appearance Care
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By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located onthe upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
q STEP 3: Contact Better Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may not
be possible. As a final step to ensure that your concerns are being fairly considered, Mazda
North American Operations has agreed to participate in a dispute settlement program
administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.
BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a
mutually acceptable resolution of any warranty related concerns. If the BBB is not able to
facilitate a settlement they will provide an informal hearing before an arbitrator.
You are required to resort to BBB AUTO LINE before exercising rights or seeking
remedies under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the
extent permitted by the applicable state “Lemon Law ”, you are also required to resort to
BBB AUTO LINE before exercising any rights or seeking remedies under the “Lemon
Law ”. If you choose to seek remedies that are not created by the Magnuson-Moss Warranty
Act or the applicable state “Lemon Law ”, you are not required to first use BBB AUTO
LINE.
Customer Information and Reporting Safety Defects
Customer Assistance
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The whole process normally takes 40 days or less. The arbitration decision is not binding
on you or Mazda unless you accept the decision. For more information about BBB AUTO
LINE, including current eligibility standards, please call 1-800-955-5100 or visit the BBB
website at www.lemonlaw.bbb.org.
Being truly committed to customer satisfaction is more than a phrase with Mazda. We hope
to satisfy every customer directly, but if there is ever a question about our decision, Mazda
believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure
Mazda delivers on our commitment to do the right thing for our customers!
qCalifornia Customers
1. Mazda North American Operations participates in BBB AUTO LINE, a mediation/
arbitration program administered by the Council of Better Business Bureaus [4200
Wilson Boulevard, Arlington, Virginia 22203] through local Better Business Bureaus.
BBB AUTO LINE and Mazda have been certified by the Arbitration Certification
Program of the California Department of Consumer Affairs.
2. If you have a problem arising under a Mazda written warranty, we encourage you to bring it to our attention. If we are unable to resolve it, you may file a claim with BBB
AUTO LINE. Claims must be filed with BBB AUTO LINE within six (6) months after
the expiration of the warranty.
3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is no charge for the call.
4. In order to file a claim with BBB AUTO LINE, you will have to provide your name and address, the brand name and vehicle identification number (VIN) of your vehicle, and a
statement of the nature of your problem or complaint. You will also be asked to provide:
the approximate date of your acquisition of the vehicle, the vehicle's current mileage, the
approximate date and mileage at the time any problem(s) were first brought to the
attention of Mazda or one of our dealers, and a statement of the relief you are seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If mediation is not successful, or if you do not wish to participate in mediation, claims
within the program's jurisdiction may be presented to an arbitrator at an informal
hearing. The arbitrator's decision should ordinarily be issued within 40 days from the
time your complaint is filed; there may be a delay of 7 days if you did not first contact
Mazda about your problem, or a delay of up to 30 days if the arbitrator requests an
inspection/report by an impartial technical expert or further investigation and report by
BBB AUTO LINE.
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Customer Assistance
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6. You are required to use BBB AUTO LINE before asserting in court any rights orremedies conferred by California Civil Code Section 1793.22. You are also required to
use BBB AUTO LINE before exercising rights or seeking remedies created by Title I of
the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies not created by California Civil Code Section
1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
7. California Civil Code Section 1793.2 (d) requires that, if Mazda or its representative is unable to repair a new motor vehicle to conform to the vehicle's applicable express
warranty after a reasonable number of attempts, Mazda may be required to replace or
repurchase the vehicle. California Civil Code Section 1793.22 (b) creates a presumption
that Mazda has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within 18 months from delivery to the buyer or 18,000
miles on the vehicle's odometer, whichever occurs first, one or more of the following
occurs:
lThe same nonconformity [a failure to conform to the written warranty that
substantially impairs the use, value or safety of the vehicle] results in a condition that
is likely to cause death or serious bodily injury if the vehicle is driven ANDthe
nonconformity has been subject to repair two or more times by Mazda or its agents
AND the buyer or lessee has directly notified Mazda of the need for the repair of the
nonconformity; OR
lThe same nonconformity has been subject to repair 4 or more times by Mazda or its
agents ANDthe buyer has notified Mazda of the need for the repair of the
nonconformity; OR
lThe vehicle is out of service by reason of repair of nonconformities by Mazda or its
agents for a cumulative total of more than 30 calendar days after delivery of the
vehicle to the buyer.
NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618
ATTN: Customer Mediation
8. The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement for money paid to repair a vehicle or other expenses incurred as result of a vehicle
nonconformity, repurchase or replacement of your vehicle, and compensation for
damages and remedies available under Mazda's written warranty or applicable law.
9. The following remedies may notbe sought in BBB AUTO LINE: punitive or multiple
damages, attorneys' fees, or consequential damages other than as provided in California
Civil Code Section 1794 (a) and (b).
Customer Information and Reporting Safety Defects
Customer Assistance
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