MAZDA MODEL TRIBUTE 2004 Owners Manual (in English)

Please recognize that the resolution of service problems in most cases
requires the use of your Mazda dealer's service facilities. personnel and
equipment. We urge you to follow the above three steps in sequence
therefore for most effective results.
MEDIATION/ARBITRATION PROGRAM
Occasionally a customer concern cannot be resolved through Mazda's
Customer Satisfaction Program. If after exhausting procedures in this
manual, your concern is still not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered
by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will
advise you about how your concern may be reviewed and resolved by an
independent third party through binding arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our
dealers. Mazda's participation in CAMVAP makes a valuable contribution
to our achieving that goal. There is no charge for using CAMVAP.
CAMVAP results are fast, fair and final as the award is binding on both
you and Mazda Canada Inc.
CANADIAN MOTOR VEHICLE ARBITRATION PLAN (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached
between an owner, Mazda, and/or one of it's dealers (that all parties
cannot agree upon), the owner may wish to use the services offered by
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist
consumers in scheduling and preparing for their arbitration hearings.
However, before you can proceed with CAMVAP you must follow your
Mazda dispute resolution process as outlined previously.
CAMVAP is fully implemented in all provinces and territories. Consumers
wishing to obtain further information about the Program can obtain an
information booklet from their dealer, the Provincial Administrator of the
Canadian Motor Vehicle Arbitration Plan Office at the following address
or telephone number.
Canadian Motor Vehicle Arbitration Office
235 Yorkland Boulevard, Suite 300
North York, Ontario
M2J 4Y8
1 (800) 207±0685
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Provincial Administrators may be reached locally as listed below:
Province/Territory CAMVAP Number
British Columbia & Yukon
Territories(604) 681±0312
Alberta & Northwest Territories (403) 426±0650
Saskatchewan (306) 352±9259
Manitoba (204) 942±7166
Ontario (416) 596±8824
Atlantic Canada (902) 422±5413
Quebec (418) 649±1330
REGIONAL OFFICES
Regional Offices Areas Covered
Mazda Canada Inc.
Western Region
8171 Ackroyd Road
Suite 2000
Richmond, B.C.
V6X 3K1
(604) 303±5670Alberta,
British Columbia,
Manitoba,
Saskatchewan,
Yukon
Mazda Canada Inc.
Central/Atlantic Region
305 Milner Avenue
Suite 400
Scarborough, Ontario.
M1B 3V4
1 (800) 263±4680Ontario,
New Brunswick,
Nova Scotia,
Prince Edward Island,
Newfoundland
Mazda Canada Inc.
Quebec Region
6111 Route Trans
Canadienne
Pointe Claire, Quebec
H9R 5A5
(514) 694±6390Quebec
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CUSTOMER ASSISTANCE (PUERTO RICO)
Your complete and permanent satisfaction is our business. That is why all
Authorized Mazda Dealers have the knowledge and the tools to keep
your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement
regarding the service of your Mazda vehicle or servicing by Mazda Dealer
personnel, we recommend that you take the following steps:
STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest
and best way to address the issue. If your concern has not been resolved
by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS
MANAGER, then please contact the GENERAL MANAGER of the
dealership or the OWNER.
STEP 2
If, after following STEP 1, you feel the need for further assistance, please
contact your area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration
or title or located on the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you would like to write a letter, please address it to the following,
Attn: Customer Assistance
Plaza Motors Corp.
Mazda de Puerto Rico
P.O. Box 362722
San Juan, Puerto Rico
00936±2722
Tel: (787) 788±9300
This way, we can be sure to respond to you as efficiently as possible.
That is our goal.
If you live outside the U.S.A., please contact your nearest Mazda
Distributor.
Customer Assistance
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MAZDA IMPORTERS/DISTRIBUTORS
U.S.A (Importer/Distributor)
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618±2922
P.O. Box 19734
Irvine, CA 92623±9734
TEL: 1 (800) 222±5500 (in U.S.A.)
(949) 727±1990 (outside U.S.A.)
(Distributor in each area)
CANADA
Mazda Canada, Inc.
305 Milner Avenue, Suite 400
Scarborough, Ontario M1B 3V4 Canada
TEL: 1 (800) 263±4680 (in Canada)
(416) 609±9909 (outside Canada)
PUERTO RICO
Plaza Motors Corp. (Mazda de Puerto Rico)
P.O. Box 362722, San Juan, Puerto Rico 00936±2722
TEL: (787) 788±9300
GUAM
(d.b.a. Triple J. Enterprises, Inc.)
P.O. Box 6066 Tamuning, Guam
TEL: (671) 646±9216
SAIPAN
Pacific International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL: (670) 234±7524
Triple J Saipan, Inc.
(d.b.a. Triple J Motors)
Beach Road
Chalan LauLau
Saipan, MP 96950
TEL: (670) 235±4868
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AMERICAN SAMOA
Polynesia Motors, Inc.
P.O. Box 1120, Pago Pago, American Samoa 96799
TEL: (684) 699±1854
ADD-ON NON-GENUINE PARTS AND ACCESSORIES
Non-genuine parts and accessories for Mazda vehicles can be found in
stores. These may fit your vehicle, but they are not approved by the
manufacturer for use with Mazda vehicles. When you install non-genuine
parts or accessories, they could affect your vehicle's performance or
safety system; the manufacturer's warranty doesn't cover this. Before you
install any non-genuine parts or accessories, consult an Authorized
Mazda Dealer.
WARNING: Installation of Non-Genuine Parts or Accessories:
Installation of non-genuine parts or accessories could be
dangerous. Improperly designed parts or accessories could
seriously affect your vehicle's performance or safety system.
This could cause you to have an accident or increase your
chances of injuries in an accident. Always consult an Authorized
Mazda Dealer before you install non-genuine parts or
accessories.
WARNING: Add-On Electrical and Electronic Equipment:
Incorrectly choosing or installing improper add-on equipment or
choosing an improper installer could be dangerous. Essential
systems could be damaged, causing engine stalling, air-bag
(SRS) activation, ABS inactivation, or a fire in the vehicle. Be
very careful in choosing and installing add-on electrical
equipment, such as mobile telephones, two-way radios, stereo
systems, and car alarm systems.
Mazda assumes no responsibility for death, injury, or expenses that may
result from the installation of add-on non-genuine parts or accessories.
WARRANTIES FOR YOUR MAZDA
²New Vehicle Limited Warranty
²Safety Restraint System Limited Warranty
²Anti-perforation Limited Warranty
²Federal Emission Control Warranty
± Emission Defect Warranty
± Emission Performance Warranty
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²California Emission Control Warranty (if applicable)
²Replacement Parts and Accessories Limited Warranty
²Tire Warranty
NOTE:Detailed warranty information is provided with your Mazda
portfolio.
OUTSIDE THE UNITED STATES
Government regulations in the United States require that automobiles
meet specific emission regulations and safety standards. Therefore,
vehicles built for use in the United States, may differ from those sold in
other countries.
The differences may make it difficult or even impossible for your vehicle
to receive satisfactory servicing in other countries. We strongly
recommend that you NOT take your Mazda outside the United States.
However, in the event that you are moving to Canada permanently,
Mazda vehicles built for use in the United States could be eligible for
exportation to Canada with specific vehicle modifications to comply with
the Canadian Motor Vehicle Safety requirements.
Special Note: The above is applicable for permanent import/export
situations and not related to travelers on vacation.
You may have the following problems if you do take your vehicle outside
of the United States:
²Recommended fuel may be unavailable. Any kind of leaded fuel or
low-octane fuel will affect vehicle performance and damage the
emission controls and engine.
²Proper repair facilities, tools, testing equipment, and replacement
parts may not be available.
Please refer to your manufacturers warranty booklet for more
information.
OUTSIDE CANADA
Government regulations in Canada require that automobiles meet specific
emission regulations and safety standards. Therefore, vehicles built for
use in Canada, may differ from those sold in other countries.
The differences may make it difficult or even impossible for your vehicle
to receive satisfactory servicing in other countries. We strongly
recommend that you NOT take your Mazda outside Canada. However, in
the event that you are moving to the United States permanently, Mazda
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186

vehicles built for use in Canada could be eligible for exportation to the
United States with specific vehicle modifications to comply with the
United States Federal Motor Vehicle Safety requirements.
Special Note: The above is applicable for permanent import/export
situations and not related to travelers on vacation.
You may have the following problems if you do take your vehicle outside
of Canada:
²Recommended fuel may be unavailable. Any kind of leaded fuel or
low-octane fuel will affect vehicle performance and damage the
emission controls and engine.
²Proper repair facilities, tools, testing equipment, and replacement
parts may not be available.
Please refer to your manufacturers warranty booklet for more
information.
REPORTING SAFETY DEFECTS
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA) in addition to notifying
your Mazda importer/distributor.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However NHTSA cannot become involved in
individual problems between you, your dealer, or your Mazda
importer/distributor).
To contact NHTSA, you may either call the Auto Safety Hotline toll-free
at 1 (800) 424±9393 (or 366±0123 in Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation. Washington, D.C. 20590. You
can also obtain other information about motor vehicle safety from the
Hotline.
(Note)
If you live in the U.S.A., all correspondence to:
Mazda North American Operations
7755, Irvine Center Drive
Irvine, California 92618±2922
P.O. Box 19734
Irvine, CA 92623±9734
Customer Assistance Center
or toll free at 1 (800) 222±5500
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If you live outside of the U.S.A., please contact the nearest Mazda
Distributor. (See theMazda Importers/Distributorssection of this manual).
SERVICE PUBLICATIONS
Factory-authorized Mazda service publications are available for owners
who wish to do some of their own maintenance and repair.
When requesting any of our publications through an Authorized Mazda
Dealer, refer to the chart below.
If they don't have what you need in stock, they can order it for you.
PUBLICATION ORDER NUMBER PUBLICATION DESCRIPTION
9999 95 062B 04 WORKSHOP MANUAL
9999 95 038G 04 WIRING DIAGRAM
9999 95 014C 04 OWNER'S MANUAL
WORKSHOP MANUAL:
Covers recommended maintenance and repair procedures of the drive
train, body and chassis.
WIRING DIAGRAM:
Provides electrical schematics as well as component location for the
entire electrical system.
OWNER'S MANUAL:
This booklet contains information regarding the proper care and
operation of your vehicle. This is not a technician's manual.
Please note that your Authorized Mazda Dealership has trained
personnel and special service tools to correctly and safely
maintain Mazda vehicles.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle's applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
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California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29 000 km (18 000 miles), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity
(a defect or condition that substantially impairs the use, value or
safety of the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total
of more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Mazda North American Operations
7755, Irvine Center Drive
Irvine, CA 92618±2922
REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has a defect that could cause a crash, or
could cause injury or death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA) in addition to notifying
Mazda Corporation.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or Mazda Corporation.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free
at 1±800±424±9393 (202±366±0123 in the Washington D.C. area) or write
to:
NHTSA
U.S. Department of Transportation
400 Seventh Street
Washington D.C. 20590
You can also obtain other information about motor vehicle safety from
the Hotline.
Customer Assistance
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WASHING THE EXTERIOR
Wash your vehicle regularly with cool or lukewarm water and a neutral
Ph shampoo, such as an approved shampoo available from your Mazda
dealer.
²Never use strong household detergents or soap, such as dish washing
or laundry liquid. These products can discolor and spot painted
surfaces.
²Never wash a vehicle that is ªhot to the touchº or during exposure to
strong, direct sunlight.
²Always use a clean sponge or carwash mitt with plenty of water for
best results.
²Dry the vehicle with a chamois or soft terry cloth towel in order to
eliminate water spotting.
²It is especially important to wash the vehicle regularly during the
winter months, as dirt and road salt are difficult to remove and cause
damage to the vehicle.
²Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle's
paintwork and trim over time.
²Remove any exterior accessories, such as antennas, before entering a
car wash.
²Suntan lotions and insect repellents can damage any painted
surface; if these substances come in contact with your vehicle,
wash off as soon as possible.
WAXING
Applying a polymer paint sealant to your vehicle every six months will
assist in reducing minor scratches and paint damage.
²Wash the vehicle first.
²Do not use waxes that contain abrasives.
²Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will ªgrayº or stain the parts over time.
Cleaning
Cleaning
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