KEY MERCEDES-BENZ B-CLASS HATCHBACK 2011 Owner's Manual

Problems with the key
Problem Possible causes/consequences and
M Solutions
You cannot lock or
unlock the vehicle
using the key. The key battery is discharged or nearly discharged.
X
Try again to lock/unlock the vehicle using the remote control
function of the key. Point the tip of the key at the driver's door
handle from close range and press the %/& button.
If this does not work:
X Check the key battery and replace it if necessary (Y page 74).
X Lock (Y page 77) or unlock (Y page 78) the vehicle using
the emergency key element. The key is faulty.
X
Lock (Y page 77) or unlock (Y page 78) the vehicle using
the emergency key element.
X Have the key checked at a qualified specialist workshop. You have lost a key. X
Have the key deactivated at a qualified specialist workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. You have lost the emer-
gency key element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. The engine cannot be
started using the key. The on-board voltage is too low.
X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 280).
or
X Jump-start the vehicle (Y page 283).
or
X Consult a qualified specialist workshop. The engine cannot be
started using the key. The steering lock is mechanically blocked.
X
Remove the key and reinsert it into the ignition lock. While doing
this, turn the steering wheel in both directions. Key
75Opening and closing Z

Doors
Important safety notes
G
WARNING
Only for the United Kingdom: if the vehicle
has bee nlocked with the key, the double lock
function is activated as standard. It is then not
possible to open the doors from inside the
vehicle.
Therefore, do not leave any people behind in
the vehicle, particularly children, elderly peo-
ple or people in need of special assistance if
the vehicle has been locked with the key. As
a result, they may not be able to free them-
selves in the event of an emergency. As a
result, they could be seriously or even fatally
injured by prolonged exposure to extremely
high or low temperatures, for example. In this
case, rescuing people from outside the vehi-
cle is difficult.
Deactivate the interior motion sensor before
you lock the vehicle with the key. The doors
can then be opened from the inside after the
vehicle has been locked from the outside with
the key. G
WARNING
If children are left unsupervised in the vehicle,
they could:
R open a door from inside the vehicle at any
time, even if it has been locked
R start the vehicle using akey which has been
left in the vehicle
R release the parking brake
They could thereby endanger themselves and
others. Never leave children unsupervised in
the vehicle. Always take the key with you
when leaving the vehicle, even if you are only
leaving it for a short time. Unlocking and opening the doors
from the inside
X
Pull door handle ;.
If the door is locked, locking knob :pops
up. The door is unlocked and can be
opened.
For all countries except the United King-
dom: you can open a door from inside the
vehicle even if it has been locked.
Only for the United Kingdom: if the vehicle
has been locked with the key, the double lock
function is activated as standard. It is then
not possible to open the doors from inside the
vehicle. Deactivate the interior motion sensor
(Y page 69) before you lock the vehicle with
the key. The doors can then be opened from
the inside after the vehicle has been locked
from the outside with the key.
If locked rear doors are not secured by the
child-proof locks (Y page 61), they can also
be opened from inside the vehicle. 76
DoorsOpening and closing

Centrally locking and unlocking the
vehicle from the inside
X
To unlock: press button :.
X To lock: press button ;.
If all the doors and th etailgate are closed,
the vehicle locks.
You can centrally lock or unlock the vehicle
from the inside. This can be useful if you wish
to loc kthe vehicle before pulling away, for
example.
The fuel filler flap is not locked or unlocked
when you press the central locking button or
the central unlocking button.
i You cannot unlock the vehicle centrally
from the inside if the vehicle has been
locked with the key.
i You can lock the vehicle centrally if the
front-passenger door is closed. Automatic locking feature
X
To deactivate: press and hold button :
for about five seconds until a tone sounds.
X To activate: press and hold button ;for
about five seconds until a tone sounds.
The vehicle is locked automatically when the
ignition is switched on and the wheels are
turning. You could therefore lock yourself out.
You could therefore be locked out when:
R the vehicle is being pushed.
R the vehicle is being towed.
R the vehicle is being tested on a dynamom-
eter.
i If you press one of the two buttons and
do not hear a tone, the relevant setting has
already been selected.
You can also switch the automatic locking
function on and off using the on-board com-
puter (Y page 203). Unlocking the driver's door (emer-
gency key element)
If the vehicle can no longer be unlocked with
the key, use the emergency key element.
If you use the emergency key element to
unlock and open the driver's door, the anti-
theft alarm system will be triggered
(Y page 68).
X Take the emergency key element out of the
key (Y page 73).
X Insert the emergency key element into the
lock of the driver's door as far as it will go. Doors
77Opening and closing Z

X
Turn the emergency key element anti-
clockwise to position 1.
The door is unlocked.
i On right-hand-drive vehicles, turn the
emergency key element clockwise.
X Turn the emergency key element back and
remove it.
X Insert the emergency key element into the
key. Locking the vehicle
If the vehicle can no longer be locked with the
key, use the emergency key element.
X Open the driver's door.
X Close the front-passenger door, the rear
doors and the tailgate.
X Press the locking button (Y page 77).
X Check whether the locking knobs on the
front-passenger door and the rear doors
are still visible. Press down the locking
knobs by hand, if necessary.
X Close the driver's door.
X Take the emergency key element out of the
key (Y page 73).
X Insert the emergency key element into the
lock of the driver's door as far as it will go. X
Turn the emergency key element clockwise
as far as it will go to position 1.
i On right-hand-drive vehicles, turn the
emergency key element anti-clockwise.
X Turn the emergency key element back and
remove it.
X Make sure that the doors and the tailgate
are locked.
X Insert the emergency key element into the
key.
i If you lock the vehicle as described above,
the fuel filler flap is not locked. The anti-
theft alarm system is not primed. Luggage compartment
Important safety notes
! The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
Do not leave the key in the luggage compart-
ment.Y ou could otherwise lock yourself out.
i You will find details of the tailgate opening
dimensions in the Technical data section
(Y page 318).
You can:
R open and close the tailgate manually from
outside
R unlock the tailgate from inside with the
emergency key element 78
Luggage compartmentOpening and closing

Opening/closing from the outside
Opening X
Press the %button on the key. X
Pull handle :.
X Raise the tailgate.
Closing G
WARNING
Make sure that nobody can become trapped
as you close the tailgate. X
Pull the tailgate down using closing han-
dle :.
X Allow the tailgate to drop into the lock.
X If necessary, lock the vehicle with the
& button on the key. Tailgate emergency release
If the tailgate can no longer be opened from
outside the vehicle, use the emergency
release on the inside of the tailgate.
X Take the emergency key element out of the
key (Y page 73).
You will find details of the tailgate opening
dimensions in the Technical data section
(Y page 318). !
When opening, the tailgate swings up and
out. Therefore, make sure that there is suf-
ficien tclearance above and behind the tail-
gate.
X Insert emergency key element ;into the
opening in trim :.
X Turn emergency key element ;90° clock-
wise.
X Push emergency key element ;in the
direction of arrow and open the tailgate. Side windows
Important safety notes
G
WARNING
Make sure that nobody can become trapped
between the side window and the door frame
when a side window is opened. Do not touch
or lean against the side window during the
opening procedure. You could become trap-
ped between the side window and the door
frame as the side window moves down. If
there is a risk of becoming trapped, release Side windows
79Opening and closing
Z

the switch or pull the switch upwards to close
the side window again.
G
WARNING
Make sure tha tnobody can become trapped
as you close a side window. If there is a risk
of becoming trapped, release the switch or
press it again to open the side window again. G
WARNING
Children may injure themselves if they open
or close the side windows.
Never leave children unsupervised in the vehi-
cle. Always take the key with you when leaving
the vehicle, even if you are only leaving it for
a short time. G
WARNING
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system. The children could:
R be seriously or even fatally injured on parts
of the vehicle
R be seriously or even fatally injured by pro-
longed exposure to extremely high or
extremely low temperatures
If children open a door, they could:
R seriously or even fatally injure other people
R get out of the vehicle and injure them-
selves, or be seriously or even fatally
injured by a passing vehicle
Activate the child-proof locks/override fea-
ture if children are travelling in the vehicle.
They could otherwise open doors or side win-
dows while the vehicle is in motion and
thereby injure themselves or others. Opening and closing the side win-
dows
:
Front left
; Front right
= Rear right
? Rear left
The switches for all side windows are located
on the driver's door. There is also a switch on
each door for the corresponding side window.
The switches on the driver's door take prec-
edence.
i The side windows cannot be operated
from the rear when the override feature for
the side windows is activated (Y page 62).
X Turn the key to position 1or 2in the ignition
lock.
X To open: press the corresponding switch.
X To close: pull the corresponding switch.
i If you press the switch beyond the point
of resistance, an automatic opening/clos-
ing process is started in the corresponding
direction .You can stop automatic opera-
tion by pressing again.
i You can continue to operate the side win-
dows after switching off the engine or
removing the key. This function remains
active for five minutes or until the driver's
or front-passenger door is opened. 80
Side windowsOpening and closing

Convenience opening feature
You can ventilate the vehicle before you start
driving .To do this, the key is used to carry out
the following functions simultaneously:
R unlock the vehicle
R open the side windows
R open the panorama sliding sunroof and the
roller sunblinds
i The convenience opening feature can
only be operated using the key. The key
must be close to the driver's door handle.
X Point the tip of the key at the driver's door
handle.
X Press and hold the %button until the
side windows and the panorama sunroof
are in the desired position.
If the roller sunblinds of the panorama slid-
ing sunroof are closed, the roller sunblinds
are opened first.
X Press and hold the %button again until
the panorama sliding sunroof is in the
desired position.
X To interrupt convenience opening:
release the %button. Convenience closing feature
G
WARNING
When using the convenience closing feature,
make sure that nobody can become trapped.
Proceed as follows if there is a risk of entrap-
ment:
R release the &button.
R press and hold the %button until the
side windows and the panorama sliding
sunroof open again.
When you lock the vehicle, you can simulta-
neously:
R close the side windows
R close the panorama sliding sunroof
On vehicles with a panorama sliding sunroof,
you can then close the roller sunblinds. i
The key must be close to the driver's door
handle.
X Point the tip of the key at the driver's door
handle.
X Press and hold the &button until the
side windows and the panorama sliding
sunroof are fully closed.
X Make sure that all the side windows and the
panorama sliding sunroof are closed.
On vehicles with a panorama sliding sunroof:
X Press and hold the &button again until
the roller sunblinds of the panorama sliding
sunroof close.
X To interrupt convenience closing:
release the &button. Resetting the side windows
You must reset each side window if:
R the side window opens again slightly after
being closed fully.
R the side window can no longer be fully
opened or closed.
X Close all the doors.
X Turn the key to position 1or 2in the ignition
lock.
X Pull the corresponding switch on the door
control panel until the side window is com-
pletely closed. (Y page 80)
X Hold the switch for an additional second.
If the side window opens again slightly:
X Immediately pull the corresponding switch
on the door control panel until the side win-
dow is completely closed (Y page 80).
X Hold the switch for an additional second.
X If the corresponding side window remains
closed after the button has been released,
the side window has been reset correctly.
If this is not the case, repeat the steps
above again. Side windows
81Opening and closing Z

Problems with the side windows
G
WARNING
Closing the side windows with increased force
or without the anti-entrapment feature could
lead to serious or even fatal injury. Make sure
that nobody can become trapped when clos-
ing the side windows.
Problem: aside window cannot be closed
because it is blocked by objects, e.g.
leaves in the window guide.
X Remove the objects.
X Close the side window.
Problem :aside window cannot be closed
and you cannot see the cause. If a side
window is obstructed during closing and
reopens again slightly:
X Immediately afte rthe window blocks, pull
the corresponding switch again until the
side window has closed.
The side window is closed with increased
force.
If a side window is obstructed again during
closing and reopens again slightly:
X Immediately after the window blocks, pull
the corresponding switch again until the
side window has closed.
The side window is closed without the anti-
entrapment feature. Sliding sunroof
Important safety notes
In the following section, the term "sliding sun-
roof" refers to the panorama sliding sunroof. G
WARNING
Make sure that nobody can become trapped
when opening and closing the sliding sunroof.
If there is a risk of entrapment, release the
switch immediately. During automatic opera-
tion, push the switch briefly in any direction
to stop the sliding sunroof. G
WARNING
Children could injure themselves if they oper-
ate the sliding sunroof.
Never leave children unsupervised in the vehi-
cle. Always take the key with you when leaving
the vehicle, even if you are only leaving it for
a short time. G
WARNING
The glass in the panorama sunroof could
break in an accident. If you are not wearing a
seat belt, there is a risk that you could be
thrown through the opening in the event of the
vehicle overturning. Therefore, always wear a
seat belt to reduce the risk of injuries.
! Only open the panorama sliding sunroof
if it is free of snow and ice. Otherwise, mal-
functions may occur.
Do not allow anything to protrude from the
sliding sunroof. Otherwise, the seals could
be damaged.
i Resonance noises can occur in addition
to the usual airflow noises when the sliding
sunroof is open. They are caused by minor
pressure fluctuations in the vehicle interior.
Change the position of the sliding sunroof
or open a side window slightly to reduce or
eliminate these noises. 82
Sliding sunroofOpening and closing

Operating the panorama sliding sun-
roof
Opening and closing Overhead control panel
:
To raise
; To open
= To close/lower
X Turn the key to position 1or 2in the ignition
lock.
X Press or pull the 3switch in the corre-
sponding direction.
i If you press the 3switch beyond the
point of resistance, an automatic opening/
closing process is started in the corre-
sponding direction. You can stop automatic
operation by pressing again.
i You can continue to operate the pano-
rama sliding sunroof after switching off the
engine or removing the key. This function
remains active for five minutes or until you
open a front door.
Rain-closing feature The rain-closing feature is only available for
vehicles with a rain sensor.
When the key is in position 0in the ignition
lock or is removed, the panorama sliding sun-
roof closes automatically:
R if it starts to rain
R at extreme outside temperatures
R after six hours
R if there is a malfunction in the power supply The panorama sliding sunroof remains raised
at the rear in order to allow ventilation of the
vehicle interior.
i If the panorama sliding sunroof is obstruc-
ted when being closed by the rain-closing
feature, it opens again slightly. The rain-
closing feature is then deactivated.
The panorama sliding sunroof does not close
if:
R it is raised at the rear.
R it is blocked.
R no rain is falling on the area of the wind-
screen being monitored by the rain sensor,
e.g. because the vehicle is under a bridge. Operating the panorama sliding sun-
roof roller sunblinds
Important safety notes G
WARNING
Make sure that nobody can become trapped
as you open or close the roller sunblinds.
The roller sunblinds shield the vehicle interior
from sunlight. The two roller sunblinds can
only be opened and closed together when the
panorama sliding sunroof is closed.
Opening and closing Overhead control panel
:
To open
; To open
= To close Sliding sunroof
83Opening and closing Z

X
Turn the key to position 1or 2in the ignition
lock.
X Press or pull the 3switch in the corre-
sponding direction.
i If you press the 3switch beyond the
point of resistance, an automatic opening/
closing process is started in the corre-
sponding direction .You can stop automatic
operation by pressing again.
Resetting the panorama sliding sunroof
and the roller sunblinds !
If the panorama sliding sunroof and the
roller sunblinds cannot be fully opened or
closed after resetting, contact a qualified
specialist workshop.
If the panorama sliding sunroof or the front
roller sunblinds do not move smoothly, reset
the panorama sliding sunroof and the roller
sunblinds:
X Turn the key to position 1or 2in the ignition
lock.
X Press the 3switch to the point of resist-
ance in the direction of arrow ;and hold
it until the panorama sliding sunroof has
opened about 10 cm.
X Pull the 3switch repeatedly to the point
of resistance in the direction of arrow =
until the panorama sliding sunroof is fully
closed.
X Keep the 3switch pulled for an addi-
tional second.
X Press the 3switch to the point of resist-
ance in the direction of arrow ;and hold
it until the roller sunblinds are open 10 cm.
X Pull the 3switch repeatedly to the point
of resistance in the direction of arrow =
until the roller sunblinds are fully closed.
X Keep the 3switch pulled for an addi-
tional second.
X Make sure that the panorama sliding sun-
roof (Y page 83) and the roller sunblinds (Y
page 83) can be fully opened and closed
again.
X If this is not the case, repeat the steps
above again. Problems with the sliding sunroof
In the following section ,the term "sliding sun-
roof" refers to the panorama sliding sunroof. G
WARNING
You could be severely or even fatally injured
when closing the sliding sunroof with
increased closing force or if the anti-entrap-
ment feature is deactivated. Make sure that
nobody can become trapped when closing the
sliding sunroof.
Problem: the sunroof cannot be closed
and you cannot see the cause. If the sliding
sunroof is obstructed during closing and
reopens again slightly:
X Immediately after the sliding sunroof
blocks, pull the 3switch in the over-
head control panel down to the point of
resistance and hold it until the sliding sun-
roof is closed.
The sliding sunroof is closed with increased
force.
If the sliding sunroof is obstructed again dur-
ing closing and reopens again slightly:
X Immediately after the sliding sunroof
blocks, pull the 3switch in the over-
head control panel down to the point of
resistance and hold it until the sliding sun-
roof is closed.
The sliding sunroof is closed without the
anti-entrapment feature. 84
Sliding sunroofOpening and closing