service MERCEDES-BENZ C-CLASS SALOON 2012 Workshop Manual

The
following requ irements must be fulfilled for
th e transfer of the data:
R The ignition is switched on.
R The requ ired data transfer tech nology is sup‐
po rted bythe mobile phone network pro‐
vider.
R The quality of the mobile connection is suf fi‐
cient.
Multi-s tage trans fer depends on thefo llowing
fa ctors:
R Reason forth e initiation of the call
R The available mobile phone transmission
te ch nology.
R The acti vated Mercedes me connect serv‐
ices.
R The service selected in thevo ice control sys‐
te m.
% A prom ptfor consent tothe data transmis‐
sion only occurs if the cor responding
Mercedes me connect service is not activa‐
te d. Data transfer if Mercedes me connect serv‐
ices are not activated
If no Mercedes me connect services are activa‐
te
d and the data pr otection prom pthas been
confirmed thefo llowing data is transmitted:
R Vehicle identification number
R Time of the call
R Reason forth e initiation of the call
R Confirmation of the data pr otection prom pt
R Country indicator of theve hicle
R Set language forth e multimedia sy stem
R Telephone number of the communication
platform ins talled in theve hicle
If a call is made for a service appointment via
th e service reminder, thefo llowing data is also
transmitte d:
R Cur rent milea geand main tenance da ta
If a call is made af ter auto matic accident or
breakdown de tection using the multimedia sys‐
te m, thefo llowing data is also transmitted:
R Cur rent milea geand main tenance da ta R
Cur rent vehicle location
If Ac cident and Breakdown Management is
called via thevo ice control sy stem and no
service has been activated, but the data pr otec‐
tion query has been confi rmed, thefo llowing
data can also be called up from theve hicle by
th e Mercedes-Benz Cus tomer Centre:
R Curr entvehicle location
If th e data pr otection prom pthas been rejected,
th efo llowing data is transmitte dto enable targe‐
te d advice and an ef ficient service:
R Reason forth e initiation of the call
R Rejection of the data pr otection prom pt
R Country indicator of theve hicle
R Set language forth e multimedia sy stem
R Telephone number of the communication
platform ins talled in theve hicle
Data transfer if Mercedes me connect serv‐
ices are activated
Only if there spective service is activated will
additional incident-specific data be transmitted Multimedia sy
stem 335
Internal use only

in
the second stage toenable an optimal
service.
An ove rview of the data transmit ted can be
fo und in there spective term s of use for
Mercedes me connect services. These can be
obtained in the Mercedes me Portal: https://
me.secure.mercedes-benz.com
Data processing
The data transmitted within the scope of the call
is dele ted from the processing sy stem af terthe
call is finished, in so far as this data is not being
used forot her activated Mercedes me connect
services.
The incident-specific data is processed and
st ored in the Mercedes-Benz Cus tomer Centre
and, if requ ired toprocess the incident, forw ar‐
ded tothe service partner authorised bythe
Mercedes-Benz Cus tomer Centre. Please take
no te ofthe data pr otection information on the
Mercedes me Internet page https://
www.mercedes.me or in there corded message
immediately af ter calling the Mercedes-Benz
Cus tomer Centre. %
The recorded message is not available in
eve rycountr y. Mercedes me connect
Information on Mercedes me connect
Mercedes me connect pr
ovides thefo llowing
services:
R Accident and breakdown manage ment (me
button)
R Mercedes-Benz emergency call sy stem (auto‐
matic emer gency call and SOS button)
The Mercedes-Benz Cu stomer Centre and the
Mercedes-Benz emer gency call centre are availa‐
ble foryo u around the cloc k.
The me button and the SOS button can be found
on theve hicle's overhead control panel
(/ page 331).
Yo u can also call the Mercedes-Benz Cus tomer
Centre using the multimedia sy stem
(/ page 333).
Please no tethat Mercedes me connect is a
Mercedes-Benz service. In emer gencies, firs t call th
e national emer gency services using the
st andard national emer gency service telephone
numbers. In emer gencies, you can also use the
Mercedes-Benz emer gency call sy stem
(/ page 337).
Obser vethe conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me Portal: https://
me.secure.mercedes-benz.com
Fu rther information about Mercedes me con‐
nect, the pr ovided service scope and operation:
https://moba.i.daimler.com/mar kets/ece-r ow/
baix/cars/connectme/en_GB/#emotions/
St artseite.html
Information on Mercedes me connect Acci‐
dent and Breakdown Management
The Accident and Breakdown Management can
include thefo llowing functions:
R Supplement tothe Mercedes-Benz emer‐
ge ncy call sy stem (/ page 337)
If necessar y,the conta ct person at the
Mercedes-Benz emer gency call centre for‐
wa rdsth e call toMercedes me connect Acci‐
dent and Breakdown Management. Forw ard‐ 336
Multimedia sy stem
Internal use only

ing
the call is ho wever not possible in all
countries.
R Breakdown assi stance byate ch nician on
location and/or theto wing away oftheve hi‐
cle tothe nearest Mercedes-Benz service
cent re
Yo u may be charge dfo rth ese services.
More information about Mercedes me connect
services can be obtained in the Mercedes me
Po rtal: https://me.secure.mercedes-benz.com
Data trans ferred duri ng Mercedes me con‐
nect call services
The data transfer red during a Mercedes me con‐
nect call depends on:
R The reason for initiation of the call
R The service that is selec ted in thevo ice con‐
trol sy stem
R The activated Mercedes me connect services
Which data is transfer redfo rth e services can be
ta ke n from the cur rently valid term s of use.
These can be obtained in the Mercedes me por‐
ta l: https://me.secure.mercedes-benz.com Mercedes-Benz emer
gency call sy stem Information on
the Mercedes-Benz emer‐
ge ncy call sy stem
The Mercedes-Benz emer gency call sy stem only
functions in areas where mobile phone co verage
is available from the mobile phone network pro‐
viders. Insuf ficient network co verage from the
mobile phone network pr oviders may result in an
emergency call not being transmitted.
The Mercedes-Benz emer gency call sy stem is
av ailable for at least tenye ars starting from the
manufacturing date.
The ignition must be switched on before an auto‐
matic emergency call can be made.
% The Mercedes-Benz emerge ncy call system
is activated at thefa ctor y.
Overview of the Mercedes-Benz emer gency
call sy stem
The Mercedes-Benz emer gency call sy stem can
help todecisively reduce the time between an
accident and the ar riva l of emer gency services
at the site of the accident. It helps locate an
accident site in places that are dif ficult to
access. The emer
gency call can be made au tomatical ly
( / page 337) or manually (/ page 338). Only
make emer gency calls if you or others are in
need of rescue. Do not make an emergency call
in theeve nt of a breakdown or a similar situa‐
tion.
Displ ays in the media display
SOS READY : eCallavailable
SOS NOT READY: the ignition is not on or eCall
is not available.
During an active emer gency call, Gappears
in the displa y.
Yo u can find more information on there gional
av ailability of eCall at: https://www.mercedes-
benz-mobile.com/ext ra/ecall/
% Ifth ere is a malfunction in the emer gency
call sy stem (e.g. a fault with the speaker,
microphone, airbag, SOS button), a cor re‐
sponding message appears inthe multifunc‐
tion display of the instrument clus ter.
Tr iggering an automatic emer gency call
Re quirements:
R The ignition is switched on. Multimedia sy
stem 337
Internal use only

R
The star ter battery is suf ficiently charge d.
If re stra int sy stems such as airbags or seat belt
te nsioners ha vebeen activated af ter an acci‐
dent, the Mercedes-Benz emer gency call sy stem
may automatically initiate an emer gency call.
The emergency call has been made: R Avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R A messa gewith accident data is transmit ted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz eme rgency call centre
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres.
R In cer tain situations data is also transmitted
in thevo ice channel tothe Mercedes-Benz
emer gency call centre.
This allo wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz Service Cent reto
be initiated quickl y.
The SOS button in theove rhead control panel
fl ashes until the emer gency call is finished. It is not possible
toimmediately end an auto‐
matic emer gency call.
If th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ically sent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe displa y. #
Dial the emer gency call number 11 2onyour
mobile phone.
If an eme rgency call has been initiated:
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre operator.
R Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R If no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediately. Tr
iggering a manual emer gency call #
Press and hold the SOS button in theove r‐
head control panel for at least one second.
The emer gency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R A messa gewith accident data is transmit ted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz eme rgency call centre
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres.
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre operator.
R Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R In cer tain situations data is also transmitted
in thevo ice channel tothe Mercedes-Benz
emer gency call centre. 338
Multimedia sy stem
Internal use only

This allo
wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz Service Cent reto
be initiated quickl y.
If th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ically sent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe media displa y. #
Dial the emer gency call number 11 2onyour
mobile phone.
Ending an unin tentional emer gency call #
Select ~onthe multifunction steering
wheel.
Data transfer of the Mercedes-Benz emer‐
ge ncy call sy stem
In theeve nt of an auto matic or manual emer‐
ge ncy call thefo llowing data is transmitte d,for
ex ample:
R Vehicle's GPS position data R
GPS position data on thero ute (a few hun‐
dred metres before the incident)
R Direction of tra vel
R Vehicle identification number
R Vehicle drive type
R Number of people de term ined tobe in the
ve hicle
R Whe ther Mercedes me connect is available
or not
R Whe ther the emer gency call was initiated
manually or automatically
R Time of the accident
R Language setting on the multimedia sy stem
Fo r accident clarification purposes, thefo llowing
measures can be take n up toan hour af terthe
emer gency call has been initia ted:
R The cur rent vehicle position can be de ter‐
mined.
R Avo ice connection totheve hicle occupants
can be es tablished %
ForRu ssia: various functions, e.g. receiving
traf fic information, cannot be used for up to
two hou rsafte r sending an emergency call.
Self diagnosis function of the emer gency call
sy stem
Yo ur car verifies the operability of the emer‐
ge ncy call sy stem each time the ignition is ON.
In case of sy stem failure, you will be informed
with text messa geon the instrument clus ter and
with red indicator SOS NOT READY onthe dis‐
pla y.
Please, make sure, that during 30 seconds af ter
switching ignition ON there d indicator SOS
NOT READY inthe upper right corner of display
is switched OFF, this means the emer gency call
sy stem passed diagnostics successfully.
St arting/ending ERA-GLONASS test mode
Re quirements:
R The star ter battery is suf ficiently charge d.
R The ignition is switched on.
R The vehicle has been stationary for at least
one minute. Multimedia sy
stem 339
Internal use only

Depending on
theve hicle's equipment, you can
es tablish an Internet connection in thefo llowing
wa ys:
R Vehicles with a communication module:
Internet use including Mercedes me connect
services and data roaming (/ page 341).
R Vehicles without a communication mod‐
ule:
- viaWi-Fi wi tha data-enabled mobile
phone (/ page 341)
- via Blue tooth®
with a data-enabled
mobile phone (/ page 342)
The In tern et functions can only be used toa limi‐
te d degree whilst driving.
Fu nction of the communication module
On vehicles with a built-in communication mod‐
ule, the Internet connection is es tablished via an
integrated SIM card.
To use In tern et access via the communication
module thefo llowing conditions must be me t:
R The vehicle is equipped with a permanently
ins talled communication module. R
Mercedes me connect is active and ready for
operation.
R Mercedes me connect is activated for Inter‐
net access.
Fo r most Mercedes me connect services, data
vo lume is available when pur chasing the serv‐
ices.
Ad ditional data volume is requ ired touse some
functions, e.g. In tern et radio or Wi-Fi hotspot.
If th e data volume limit is reached, theav ailabil‐
ity of Mercedes me connect services is limited.
The data volume can be pur chased directly
from a mobile phone network pr ovider viathe
Mercedes me Portal.
% Visit a Mercedes-Benz service centre tofind
out wh ether it is possible topur chase data
vo lume in your count rydirectly from a
mobile phone network pr ovider .
Setting up an Internet connection via Wi-Fi
Re quirements:
R theWi -Fi function is acti vated on the multi‐
media sy stem (/ page277). R
theWi -Fi function is acti vated on theex tern al
device (see the manufacturer's operating
instructions).
R Internet access via Wi-Fi is acti vated (see the
manufacturer's operating instructions).
The Internet connection via Wi-Fi is restricted or
does not function if:
R the mobile phone is switched off
R mobile data use is deactivated on the mobile
phone
R theWi -Fi function is deacti vated on the multi‐
media sy stem
R theWi -Fi function is deacti vated on theex ter‐
nal device
R Internet access via Wi-Fi is deacti vated on
th eex tern al device
Multimedia sy stem:
4 System 5
ö Connectivity
5 Internet settings
5 Search for Wi-Fi networks #
Select the networ k. #
Log in totheWi -Fi network (/ page 277). Mul
timedia sy stem 341
Internal use only

Setting up an Internet connection via Blue‐
to
oth ®
Re quirements:
R A mobile phone is connecte dto the multime‐
dia sy stem via Blue tooth®
(/ page 316).
To connect via Blu etoo th®
,th e mobile phone
supports one of thefo llowing Blue tooth®
pro‐
fi les:
R DUN (Dial- UpNet working)
R PAN (Personal AreaNet work)
The Internet connection via Blue tooth®
is restric‐
te d or does not function if:
R The mobile phone is switched off
R The mobile phone network co verage is insuf‐
fi cient
R Mobile da tause is deactivated on the mobile
phone
R The Blue tooth®
function on the multimedia
sy stem is switched off and the mobile phone
is to be connec ted via Blue tooth ® R
The Blue tooth®
function is switched off on
th e mobile phone and the mobile phone is to
be connec ted via Blue tooth®
R Neither the mobile phone network nor the
mobile phone allow simultaneous use of a
te lephone and an Internet connection
R The mobile phone has not been enabled for
Internet access via Blue tooth ®
If a mobile phone is connected tothe multimedia
sy stem forth efirs t time via Blu etoo th®
,yo u will
be assis tedth ro ugh the process of setting up an
Internet connection.
The Internet connection can also be confi gured
manuall y.
Fu rther information can be obtained at https://
www.mercedes-benz-mobile.com/ or at a
Mercedes-Benz service centre. Multimedia sy
stem:
4 System 5
ö Connectivity
5 Internet settings
Blue tooth ®
connection via PAN #
Select the mobile phone.
The Internet connection is es tablished.
Switching the Blu etoo th®
pr ofile
Re quirements:
R The mobile phone supports the DUN and
PA N Blue tooth®
profiles.
Multimedia sy stem:
4 System 5
ö Connectivity
5 Internet settings #
Toswitch from DUN toPAN: select the
mobile phone. #
Select ¥. #
Select Change configuration. #
Activate OAutomatic configuration.
The Internet connection is au tomatical lycon‐
fi gured using thePA N Blue tooth®
profile. 342
Multimedia sy stem
Internal use only

%
When connected via Wi-Fi or a Blu etoo th®
device, the appr oximate data volume trans‐
mit ted is displa yed. The exact values can be
re qu ested from your mobile phone network
pr ov ider.
% Inthe case of a connection via the communi‐
cation module thefo llowing status informa‐
tion is shown:
R Type of network
R Status online/of fline Mercedes-Benz Apps
Calling up Mercedes-Benz Apps
Re
quirements:
R The registration forth e use of Mercedes-
Benz Apps has been comple ted.
R The general term s and conditions ha vebeen
con firm ed.
Multimedia sy stem:
4 Connect 5
Ú Mercedes-Benz Apps #
Select an app. %
The available features are countr y-depend‐
ent.
Licence fees may be applicable.
Using Mercedes-Benz Apps with voice con‐
trol
Re quirements:
R The registration forth e use of Mercedes-
Benz Apps has been comple ted.
R The general term s and conditions ha vebeen
con firm ed.
The o symbol indicates that a Mercedes-
Benz app can be used via voice control. #
Select a Mercedes-Benz app.
The app menu is displa yed. #
Touse voice control: selectoLan-
guage. #
Say thequ estion or command.
% Voice control is not available in all countries
and languages. Tu
neIn Radio Calling up
TuneIn Radio
Re quirements:
R There is an account on https://
www.me rcedes.me.
R The Internet Radio service is activated.
R The data volume is available.
Depending on the count ry, data volume may
need tobe pur chased.
R Afast Internet connection for data transmis‐
sion free of inter fere nce.
The services are countr y-dependent.
Fo r more information, consult a Mercedes-
Benz service centre.
Multimedia sy stem:
4 Radio 5
Þ Radio source #
Select TuneIn Radio.
The TuneIn Radio display appears. The last
st ation set starts playing.
% The connection quality depends on the local
mobile phone reception. 344
Multimedia sy stem
Internal use only

R
The audio equipment is "visible" forot her
devices.
Multimedia sy stem:
4 Media 5
à Media sources
5 á Bluetooth audio
Au thorising a new Blu etoo th®
audio device #
Select ¥. #
Select Add new Bluetooth audio device. #
Select Start search on the system .
De tected audio equipment is displ ayed in the
device list. #
Select a Blue tooth®
audio device.
Auth orisation starts. A code is displa yed on
th e multimedia sy stem and on the mobile
phone. #
Ifth e codes are identical, confi rmonthe
audio equipment.
The audio equipment is connec ted and play‐
back starts. Selecting pr
eviously authorised Blue tooth ®
audio equipment #
Select ¥. #
Select a Blue tooth®
audio device.
Establishing a connection from the Blue‐
to oth ®
audio equipment
The Blue tooth®
device name of the multimedia
sy stem is MB BLUETOOTH XXXXX. #
Select Search from device. #
Start the authorisation on the audio equip‐
ment (see manufacturer's operating instruc‐
tions).
A code is displa yed on the multimedia sys‐
te m and on the audio device. #
Confirm on bo thdevices if the codes are
identical.
The audio equipment is connected and play‐
back starts.
Wi th some audio equipment, playback must be
initially star ted on the device itself so that the
multimedia sy stem can play the audio files. %
Device-specific information on authorising
and connecting Blue tooth®
-capable mobile
phones can be ob tained at https://
www.me rcedes-benz-mobile.com/ or at a
Mercedes-Benz service cent re.
Ac tivating Blue tooth ®
audio
Multimedia sy stem:
4 Media 5
à Media sources #
Select áBluetooth audio.
The multimedia sy stem activates the connec‐
te d Blue tooth®
audio equipment.
Selecting the media pla yer on the Blue tooth ®
audio device
Multimedia sy stem:
4 Media 5
ª #
Select theBluetooth audio players category.
If multiple media pla yers are present on the
Blu etoo th®
audio equipment a list appears. #
Select a media pla yer.
Playback starts.
% The function is not suppo rted byeve ry
mobile phone. Multimedia sy
stem 357
Internal use only

Calling up
thera dio station list Multimedia sy
stem:
4 Radio 5
è #
Select a station. Sear
ching forra dio stations using station
names or direct frequency entry Multimedia sy
stem:
4 Radio 5
è #
Ente r astation name or frequenc y.#
Select a.
The sea rchre sults are displa yed. #
Select a station. St
oring radio stations Multimedia sy
stem:
4 Radio 5
ß Presets #
Select Store current station in the presets. Managing
radio station presets Multimedia sy
stem:
4 Radio 5
ß Presets
Moving stations: #
Highlight a preset entry and navigate tothe
left. #
Select Move highlighted station. #
Select a memo rypreset.
Deleting stations: #
Highlight a preset entry and navigate tothe
left. #
Select Delete highlighted station. #
Select Yes. Calling up a slide show (FM/DAB
radio mode) Multimedia sy
stem:
4 Radio 5
Þ Radio source
5 FM/DAB radio Slide show
1displa ysadditional information
pr ov ided bythest ation as an image. This can
include logos, album co vers, music trac ks, pro‐
grammes, ne wsor service information, forex am‐
ple. The additional information is shown in full-
sc reen mode byselecting 2. #
Toactivate full-screen mode: select#
Full screen. 360
Multimedia sy stem
Internal use only