MERCEDES-BENZ E-CLASS WAGON 2018 Owner's Guide

Protecting the environment
+ENVIRONMENTAL NOTEEnvironmental
damage duetooperating conditions and
personal driving style
The pollutant emission of your vehicle is
directly related tothewa yyo u operate your
ve hicle.
Yo u can help toprotect the environment by
operating your vehicle in an environmentally
re sponsible manner. Please obser vethefo l‐
lowing recommendations on ope rating condi‐
tions and pe rsonal driving style.
Operating conditions:
#Make sure that the tire pressure is cor‐
re ct.
#Do not car ryany unnecessary weight
(e.g. roof luggage rack s once you no
longe r need them).
#Ad here tothe service inter vals.
A regularly serviced vehicle will contri b‐
ute toenvironmen tal pr otection.
#Alw ays ha veservice workcar ried out at
a qu alified specialist workshop.
Pe rsonal driving style:
#Do not depress the accelera tor pedal
when starting the engine.
#Do not warm upthe engine while the
ve hicle is stationar y.
#Drive carefully and maintain a suitable
dist ance from theve hicle in front.
#Av oid frequent, sudden acceleration
and braking.
#Change gear in good time and use each
ge ar only uptoÔ of its maximum
engine speed.
#Switch off the engine in stationary traf‐
fi c, e.g. byusing the ECO start/ stop
function.
#Drive in a fuel-ef ficient manne r.
Environmental issues and recommendations:
It is recommended that youre -use or recycle
materials firs t ins tead of just disposing of them. The
releva nt environmental regulations and
guidelines ser vetoprotect the environment and
must be strictly obser ved.
Mercedes-Benz GenuineParts
+ENVIRONMEN TALNO TEEnvironmental
damage causedbynot using recycled
re conditioned components
Daimler AGoffers recycled reconditioned
components and part s withthe same quality
as new parts. The same entitlement from the
Limited Warranty is valid as for new parts.
#Use recycled reconditioned compo‐
nents and part s from Daimler AG.
Gene ral no tes 19

*NO
TEImpairment of the operating ef fi‐
ciency of there stra int sy stems from
ins talling accessories or from repairs or
we lding
Airbags, Emer gency Tensioning Devices, as
we ll as control units and sensors forth e
re stra int sy stems, may be ins talled in thefo l‐
lowing areas of your vehicle:
RDoors
RDoor pillars
RDoor sills
RSeats
RCo ckpit
RInstrument clus ter
RCente r console
#Do not ins tall accessories such as audio
sy stems in these areas.
#Do not car ryout repairs or welding.
#Have accessori esretrofitted at a quali‐
fi ed specialist workshop.
Yo u could jeopardize the operating saf etyof your
ve hicle if you use parts, tires and wheels as well
as accessories releva nt tosaf etywhic hha ve not
been appr ovedby Mercedes-Benz. Saf ety-re le‐
va nt sy stems, e.g. the brake sy stem, may mal‐
function. Only use Mercedes-Benz GenuineParts
or parts of equal quality. Only use tires, wheels
and accessory parts that ha vebeen specifically
appr ovedfo ryo ur vehicle model.
Mercedes-Benz GenuineParts are subject to
st rict quality control. Each part has been spe‐
cially de veloped, manufactured or selecte dfo r
Mercedes-Benz vehicles and fine-tuned forth em.
Therefore, only Mercedes-Benz GenuineParts
should be used.
More than 300,000 dif fere nt Mercedes-Benz
GenuineParts are available for Mercedes-Benz
models.
All au thorized Mercedes-Benz Centers maintain
a supply of Mercedes-Benz GenuineParts for
necessary service and repair work. In addition,
st ra tegically located parts-delivery centers pro‐
vide forqu ick and reliable parts service. Alw
ays specify theve hicle identification number
(VIN) (→page 392) when ordering Mercedes-
Benz GenuineParts.
Operator's Manual
This Operator's Manual describes all models and
all standard and optional equipment available for
yo ur vehicle at the time of this Opera tor's Man‐
ual going topress. Countr y-specific dif fere nces
are possible. No tethat your vehicle may not be
equipped with all features descri bed. This also
applies tosaf ety-re leva nt sy stems and functions.
Therefore, the equipment on your vehicle may
dif fer from that in the descriptions and illustra‐
tions.
The original pur chase contract documentation
fo ryo ur vehicle contains a list of all of the sys‐
te ms in your vehicle.
Should you ha veany questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operator's Manual and Maintenance Booklet
are impor tant documents and should be kept in
th eve hicle.
20
General no tes

Service andvehicle operation
Ve hicle operation outside the USA or Canada
When you are abroad withyo ur vehicle, obser ve
th efo llowing points:
RService points or replacement parts may not
be available immediatel y.
RUnleaded fuel may not be available forve hi‐
cles with a catalytic con verter. Leaded fuel
may cause damage tothe catalytic con verter.
RThe fuel may ha vean extreme lylow octane
number. Unsuitable fuel can cause engine
damage.
Some Mercedes-Benz models are available in
Europe thro ugh our European De livery Prog ram.
Fo r more information, please consult an au thor‐
ized Mercedes‑Benz service center, or write to
one of thefo llowing address:
In the USA:
Mercedes-Benz US A,LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 0764 5-0350 In Canada:
Mercedes-Benz Canada, Inc.
European Delivery Department
98
Vande rhoof Avenue
To ronto, Ontario M4G 4C9
Maintenance
Yo ur cus tomer advisor confirms the service in
th e service report.
Ro adside Assistance
The Mercedes-Benz Roadside Assis tance Pro‐
gram of fers tech nical help in the case of a
breakdown. Your calls totheto ll-f reeRo adside
Assis tance Hotline are ans weredby our agents
24 hours a da y,365 da ysaye ar.
1-800- FOR-MERCedes (1-800-367-63 72) (USA)
1-800-387-0 100 (Canada)
Yo u can find fur ther information in the
Mercedes-Benz Roadside Assis tance Program
brochure (USA) orthe "Roadside Assis tance" section in
the maintenance and warranty infor‐
mation booklet (Canada). Youwill find bo thin
th eve hicle document wallet.
Change of address or change of ownership
Intheev ent of a change of address, please send
us the "Notification of address change" in the
Service and Guarantee booklet or simply call the
Mercedes-Benz Cus tomer Assis tance Center
(USA) on the hotline number
1-800-FO R-MERCedes (1-800-367-63 72) or Cus‐
to mer Service (Canada) on 1-800-387-0 100. We
can then reach you in a timely fashion, if neces‐
sar y.
If yo u sell your Mercedes, please lea veall litera‐
ture in theve hicle so that it is available tothe
next owner. If you ha vepur chased a used vehi‐
cle, please send us the "Notice of Pur chase of
Used Car" in the Service and Guarantee booklet
or simply call the Mercedes-Benz Cus tomer
Assis tance Center (USA) at the hotline number
1-800-FO R-MERCedes (1-800-367-63 72) or Cus‐
to mer Service (Canada) at 1-800-387-0 100.
Gene ral no tes 21

Important noticefor Cali forn ia retail bu yers
and lessees of Mercedes-Benz automobiles
Under California law you may beentitled toa
re placement of your vehicle or a refund of the
pur chase price or lease price, if af ter a reasona‐
ble number of repair attem pts Mercedes-Benz
US A,LLC and/or its authorized repair or service
fa cilities failto fix one or more subs tantial
de fects or malfunctions in theve hicle that are
co veredby its express warrant y.
During a pe riod of 18months from original deliv‐
ery of theve hicle or a kilome ter/mileage read‐
ing of 18,000 miles (29,000 km), whiche ver
occurs firs t, ve hicle repair is presumed for a
re tail buyer or lessee if one or more of thefo l‐
lowing occurs:
(1) the serious defect or damage can result in
deadly or serious injury totheve hicle occu‐
pants while driving AND this defect has
already been repaired at least twice AND
Mercedes‑Benz, LLC has been informed in
writing of the necessity of a repair.
(2) the defect or damage, though less serious
th an (1) abo ve, has already been repaired at least
four times AND Mercedes‑Benz has
been informed in writing of the necessity of
a re pair.
(3) theve hicle cannot be used for longer than
30 calendar da ysbecause of repair work
re sulting from this or other serious defects
or damage.
Please send your written notice to:
Mercedes‑Benz US A,LLC
Cus tomer Assis tance C
enter
3 Mercedes Drive
Montvale, NJ 0764 5-0350
Operating saf ety
&
WARNING Risk of accident due tomal‐
functions or sy stem failures
If yo u do not ha vethe prescribed service/
maintenance workor any requiredrepairs
car ried out, this could result in malfunctions
or sy stem failures.
#Alw ays ha vethe prescribed service/
maintenance workas well any required
re pairs car ried out at a qualified spe‐
cialist workshop.
&
WARNING Risk of accident or injury due
to incor rect modifications on electronic
component part s
Modification toelectronic components, their
software or wiring could impair their function
and/or the function of other networ ked com‐
ponent parts. In particular, sy stems releva nt
to saf etycould also be af fected.
As a result, these may no longer function
proper lyand/or jeopardize the operating
saf etyof theve hicle.
#Ne verta mp er with the wiring and elec‐
tronic component parts or their soft‐
wa re.
#Yo u should ha veall workon electrical
and electronic components car ried out
at a qualified specialist workshop.
22
General no tes

&WARNING Risk offire due toflammable
materials on hot parts of theex haust
sy stem
Flammable material such as lea ves, grass or
twigs may ignite if they come into contact
wi th hot parts of theex haust sy stem.
#When driving on unpa vedro ads or off-
ro ad, regular lych eck theve hicle under‐
side.
#Re mo vetrapped plants or other flam‐
mable material, in particular.
#If th ere is damage, consult a qualified
specialist workshop immediately.
* NO
TEDama getotheve hicle
Damage totheve hicle may occur in thefo l‐
lowing cases:
RThe vehicle becomes grounded, e.g. on a
high curb or an unpa vedro ad.
RThe vehicle is driven toofast over an
obs tacle, e.g. a curb, speed bump or pot‐
hole.
RA heavy object strike sth e underbody or
parts of thech assis.
In situations such as this, the body, the
underbody, chassis parts, wheels or tires
could be damaged without the damage being
visible. Components damaged in this wa y
can unexpectedly fail or, in the case of an
accident, no longer withs tand thest ra in they
are designed to.
If th e underbody paneling is damaged, flam‐
mable materials such as lea ves, grass or
twigs can gather between the underbody and
th e underbody paneling. If these materials
come into conta ct withhot parts on the
ex haust sy stem, they may catch fire .
#Ha ve theve hicle checked and repaired
immediately at a qualified specialist
wo rkshop.
or
#If driving saf etyis impaired while con‐
tinuing your journe y,pull over and stop
th eve hicle immediatel y,paying atten‐
tion toroad and traf fic conditions, and
contact a qualified specialist workshop.
Declaration of conformity for wi reless vehi‐
cle co mponents
USA: "The wireless devices of this vehicle com‐
ply with Part15 ofthe FCC Rules. Operation is
subject tothefo llowing two conditions: 1) These
devices may not cause harmful inter fere nce, and
2) These devices must accept any interfere nce
re ceive d, including inter fere nce that may cause
undesired operation. Change s or modifications
not expressly appr ovedby the party responsible
fo r compliance could void the user's authority to
operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-e xemp t
RSS standard(s). Operation is subject tothefo l‐
lowing two conditions: (1) These devices may
not cause inter fere nce, and (2) These devices
General no tes 23

must accept any interfere nce, including inter fer‐
ence that may cause undesired operation of the
device."
USA: "Wireless charging sy stem for mobile devi‐
ces (Model: D-WMI20 15A): this device complies
with Part18 ofthe FCC Rules."
The name and address of there sponsible party
is:
Continental Automotive Sy stems US Inc.
24 00 Executive Hills Drive
Au burn Hills, MI 48326-2980
Uni tedSt ates of America
Diagnostics connection
The diagnostics connection is only in tended for
th e connection of diagnostic devices at a quali‐
fi ed specialist workshop.
&
WARNING Risk of accident due tocon‐
necting devices tothe diagnostics con‐
nection
If yo u connect equipment toa diagnostics
connection in theve hicle, it may af fect the
operation of vehicle sy stems.
As a result, the operating saf etyof theve hi‐
cle could be af fected.
#Only connect equipment toa diagnos‐
tics connection in theve hicle which is
appr ovedfo ryo ur vehicle byMercedes-
Benz.
& WARNING Risk of accident due to
objects in the driver's foot we ll
Objects in the driver's foot we ll may impede
pedal tr avel or block a depressed pedal.
This jeopardizes the operating and road
saf etyof theve hicle.
#Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll.
#Alw ays ins tallth efloor mats securely
and as prescribed in order toensure
th at there is alw ays suf ficient room for
th e pedals.
#Do not use loose floor mats and do not
place floor mats on top of one ano ther.
* NO
TEBattery discharging from using
devices connected tothe diagnostics
connection
Using devices at the diagnostics connection
drains the batter y.
#Checkthech arge leve l of the batter y.
#Ifth ech arge leve l is lo w,charge the
batter y,e.g. bydriving a considerable
dis tance.
Connecting equipment tothe diagnostics con‐
nection can lead toemissions monitoring infor‐
mation being reset, forex ample. This may lead
to theve hicle failing tomeet therequ irements of
th e next emissions inspection during the main
inspection.
24 General no tes

Qualified specialistworkshop
An authorized Mercedes-Benz Center is a quali‐
fi ed specialist workshop. It has the necessary
specialist kn owledge, tools and qualifications to
cor rectly car ryout thewo rkrequ ired on your
ve hicle. This particularly applies towo rkreleva nt
to saf ety.
Alw ays ha vethefo llowing workcar ried out on
yo ur vehicle at an authorized Mercedes-Benz
Center:
RWo rkreleva nt tosaf ety
RService and maintenance work
RRepair work
RModifications, ins tallations and con versions
RWo rkon electronic component parts
Mercedes‑Benz recommends an au thorized
Mercedes‑Benz Center.
Cor rect use of theve hicle
If yo ure mo veany warning sticke rs,yo u or others
could failto recognize cer tain dangers. Lea ve
wa rning sticke rs in position. When using
theve hicle, obser vethefo llowing
information:
RThe saf etyno tes in this manual
RThe vehicle tech nical da ta
RTraf fic ru les and regulations
RLa ws and saf etyst andards per taining to
mo torve hicles
Problems with your vehicle
If yo u should experience a problem with your
ve hicle, particularly one that you belie vemay
af fect its safe ope ration, weurge youto contact
an au thorized Mercedes-Benz service center
immediately tohave the problem diagnosed and
re ctified. If the problem is not resolved toyour
satisfaction, please discuss the problem again
with the authorized Mercedes-Benz service cen‐
te r or, if necessar y,contact us at one of thefo l‐
lowing addresses.
In the USA:
Cus tomer Assis tance Center
Mercedes-Benz US A,LLC 3 Mercedes Drive
Montvale, NJ
0764 5-0350
In Canada:
Cu stomer Relations Department
Mercedes-Benz Canada, Inc.
98 Vande rhoof Avenue
To ronto, Ontario M4G 4C9Re porting saf ety defects
USA onl y:
The following text is published as requ ired of
manufacturers under Title 49, Code of U.S. Fed‐
eral Regulations, Part57 5 pursuant tothe
"N ational Traf fic and Mo torVe hicle Saf etyAc t of
19 66".
If yo u belie vethat your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
Na tional Highw ayTraf fic Saf etyAd ministration
(NHT SA) in addition tonotifying Mercedes-Benz
US A,LLC.
General no tes 25

If NHTSAreceive s similar complaints, it may
open an in vestigation, and if it finds that a saf ety
defect exists in a groupof vehicles, it may order
a re call and remedy campaign. Ho wever,NHT SA
cannot become in volved in individual problems
between you, your dealer, or Mercedes-Benz
US A,LLC.
To contact NHT SA,yo u may call theVe hicle
Saf etyHotlin eto ll-f ree at 1-888-327-4236
(TT Y:1-800-424-9 153) (inside the USA); go to
http://www.safercar.gov; or write to:Ad minis‐
trator, NHT SA, 400 Se venth Street,SW .,Wa sh‐
ington, DC 20590, US A.
Fu rther information on vehicle saf etycan be
fo und at: http:/ /www.safercar.g ov
LimitedWarranty
* NO
TEDama getotheve hicle arising
from culpable violation of these operat‐
ing instructions.
Damage totheve hicle can arise from culpa‐
ble violation of these operating instructions.
This damage is not co vered either bythe
Mercedes-Benz Limited Warranty or bythe
New Vehicle or Used Vehicle Warrant y.
#Follow the instructions in this manual
on proper operation of your vehicle as
we ll as on possible vehicle damage.
QR codes for the rescue card
The QR code is secured in the fuel filler flap and
on the opposite side on the B-pillar. In theeve nt
of an accident, rescue services can use the QR
code toquickly find the appropriate rescue card
fo ryo ur vehicle. The cur rent rescue card con‐
ta ins the most impor tant information about your
ve hicle in a compact form , e.g. thero uting of the
electric lines.
Fu rther information can be obtained at http://
www.mercedes-benz.de/qr-code.
Ve hicle data storage
Information from electronic control units
Yo ur vehicle is equipped with electronic contro l
units. Some of these are necessary forth e safe
operation of your vehicle, while some assist you
when driving (driver assis tance sy stems). In
addition, your vehicle pr ovides con venience and
enter tainment functions, which are also made
possible byelectronic control units.
Elect ronic control units contain da tamemories
which cantemp orarily or permanently store
te ch nical information about theve hicle's operat‐
ing status, component loads, mainte nance
re qu irements and tech nical events or malfunc‐
tions.
In general, this information documents thest ate
of a component part, a module, a sy stem or the
sur roundings, forex ample:
Roperating statuses of sy stem components
(e.g. fluid leve ls, battery status, tire pressure)
Rstatus messages concerning theve hicle and
its individual components (e.g. number of
wheel revo lutions/speed, decele ration, lat‐
26
General no tes

eral acceleration, display ofthefast ened seat
belts)
Rmalfunctions or defects in impor tant sy stem
components (e.g. lights, brakes)
Rinformation on vehicle damage events
Rsystem reactions in special driving situations
(e.g. air bag deployment, inter vention of sta‐
bility control sy stems)
Rambient conditions (e.g. temp erature, rain
sensor)
In addition toprov iding the actual control unit
function, this data assists the manufacturer in
de tecting and rectifying malfunctions and opti‐
mizing vehicle functions. The majority of this
data is temp orary and is only processed in the
ve hicle itself. Only a small portion of the data is
st ored in theeve nt or malfunction memor y.
When your vehicle is serviced, tech nical da ta
from theve hicle can be read out byservice net‐
wo rkemplo yees or third parties. Services
include repair services, maintenance processes,
wa rranty events and quality assurance meas‐
ures, forex ample. The read out is per form ed via
th e legally prescribed port for OBD ("on-board diagnostics") in
theve hicle. The respective
service network locations or third parties col‐
lect, process and use the data. They document
te ch nical statuses of theve hicle, assist in find‐
ing malfunctions and impr oving quality and are
transmitted tothe manufacturer, if necessar y.
Fu rther more,
the manufact
urer is subjectto
product liability. Forth is, the manufacturer
requ irestech nical da tafrom vehicles.
Malfunction memories in theve hicle can be
re set bya service outlet as part of repair or
maintenance work.
They can enter data into theve hicle's con veni‐
ence and inf otainment functions themselves as
part of the selected equipment.
This includes, forex ample:
Rmultimedia data such as music, films or pho‐
to sfo r playba ckin an integrated multimedia
sy stem
Raddress book data for use in connection with
an integrated hands-free sy stem or an inte‐
grated navigation sy stem
Rentered navigation destinations
Rdata about the use of Internet services This data can be
stored locally in theve hicle or
is located on a device which you ha veconnected
to theve hicle. If this data is stored in theve hi‐
cle, you can dele teit at any time. This data can
only be transmitte dto third parties upon your
re qu est with particular rega rd tothe scope of
use of online services according to your selected
settings.
Yo u can store or change con venience settings/
individualization in theve hicle at any time.
Depending on the equipment, this includes, for
ex ample:
Rseat and steering wheel position settings
Rsuspension and climate control settings
Rindividualization such as interior lighting
If yo ur vehicle is accordingly equipped, you can
connect your smartphone or ano ther mobile end
device totheve hicle. You can cont rolth em via
th e control elements integrated in your vehicle.
Images and audio from the smartphone can be
output via the multimedia sy stem. Cer tain infor‐
mation is simultaneously transmitte dto yo ur
smartphone.
General no tes 27

Depending onthere spective integration type,
th is includes, forex ample:
Rge neral vehicle information
Rposition data
This enables the use of selected smartphone
Apps, e.g. navigation or music playbac k.There is
no fur ther interaction between the smartphone
and theve hicle; in particular, vehicle data is not
directly accessible. The type of fur ther data pro‐
cessing is de term ined bythe pr ovider of the App
used. The respective App and your smartphone's
operating sy stem de term ine whe ther changes
can be made tothe settings and which settings
can be changed.
Service pr oviders
Wire less network connection
If yo ur vehicle has a wireless network connec‐
tion, it enables data tobe exc hanged between
yo ur vehicle and additional sy stems. The wire‐
less network connection is enabled via theve hi‐
cle's transmission and reception unit or via con‐
nected mobile end devices (e.g. smart phones).Online functions can be used via
the wireless
network connection. This includes online serv‐
ices and applications/Apps pr ovided bythe
manufacturer or other pr oviders.
Manufa cturer's se rvices
The manufacturer describes there spective func‐
tions and cor responding legal data pr otection
information when suitable forth e manufacturer's
online services. Personal data may be used for
th e pr ovision of online services. Data is
ex ch anged via a secure connection, e.g. tothe
manufacturer's designated IT sy stems. Personal
data is collected, processed and used via the
pr ov ision of services exclusively on the basis of
legal permissions or with prior consent.
The services and functions (sometimes subject
to afe e) can usually be activated or deactivated.
In some cases, this also applies tothe entire
ve hicle's data connection. This excludes, in par‐
ticular, legally prescribed functions and services.
Third pa rty services
If it is possible touse online services from other
pr ov iders, these services are subject tothe data
pr otection and term s of use of there sponsible pr
ov ider. The man
ufacturer has no influence on
th e conte ntexc hanged.
Please inquire, therefore, about the type, scope
and purpose of the collection and use of per‐
sonal data as part of third party services from
th eir respective pr ovider.
COMAND/mbrace
Ifth eve hicle is equipped with COMAND or
mbrace, additional data about theve hicle's oper‐
ation, the use of theve hicle in cer tain situations,
and the location of theve hicle may be compiled
th ro ugh COMAND or the mbrace sy stem.
Ad ditional information can be found in the multi‐
media sy stem section and/or the mbrace Term s
and Conditions.
Event Data Recorders
This vehicle is equipped with an event da ta
re corder (EDR). The main purp ose of an EDR is
to record, in cer tain crash or near crash-like sit‐
uations, such as an air bag deployment or hitting
a ro ad obstacle, data that will assist in under‐
28
General no tes