lock MERCEDES-BENZ EQA SUV 2021 Owner's Manual

Loc
Loc
king t
king t he fr
he front passeng
ont passeng er door and r
er door and r ear doors
ear doors #
Insert a suitable object, e.g. the emer gency
ke y,into opening 1onthe door loc k. #
T
To loc
o loc k t
k the
he leT-hand
leT-hand side of t
side of the v
he vehicle:
ehicle: turn
th e emer gency key anti-clockwise as far as it
will go. #
T
To loc
o loc k t
k the r
he r ight-hand side of t
ight-hand side of t he v
he vehicle:
ehicle: turn
th e emer gency key clockwise as far as it will
go.
If th e loc ked door is then closed, it can no longer
be opened from the outside. Load com
Load com
par
partment
tment Opening t
Opening t
he t
he tailg
ailgate
ate *
N
NOOTE
TE Damage totheta ilgate caused by
obstacles abo vetheve hicle The
tailgate swings rear wa rds and upwards
when it is opened. #
Make sure that there is su1cient space
behind and abo vetheta ilgate. #
Press theto p of the Mercedes star. #
V
Vehicles wit
ehicles wit h HANDS-FREE A
h HANDS-FREE A CCESS:
CCESS:make a
kicking mo vement with your foot below the
bumper (/ page 90). V
V
ehicles wit
ehicles wit h an EASY
h an EASY-PAC
-P AC K t
K tailg
ailg ate
ate #
Pull remo teoperating switch 1until theta il-
ga te opens.
or #
Press and hold thep button on thekey. #
Ifth eta ilgate is unloc ked, press theto p of the
Mercedes star. Opening and closing
87
87

#
Ifth eta ilgate is stopped in an intermediate
position, pull it upwards. Release it as soon as
it begins toopen.
If an obstacle obst ructs theta ilgate during the
automatic opening process, bloc kage detection
will stop theta ilgate. The automatic bloc kage
de tection function is only an aid. It is not a substi-
tute foryo ur attentiveness. Closing t
Closing t
he t
he tailg
ailgate
ate &
W
WARNING
ARNING Risk of injury from unsecured
items in theve hicle
If objects, lug gage or loads are not secured or
not secured su1cient ly,they could slip, tip
ov er or be thro wn around and thereby hit vehi-
cle occupants.
There is a risk of injur y,particular lyin the
eve nt of sudden braking or a sudden change
in direction. #
Always st owobjects in such a wayth at
th ey cannot be thro wn around. #
Before the journe y,secure objects, lug-
ga ge or loads against slipping or tipping
ove r. Obser
vethe no tes on loading theve hicle.
N No ot
tes on closing t
es on closing t he t
he tailg
ailgat
ate:
e: your vehicle is
equipped with automatic keyre cognition. If a key
belonging totheve hicle is de tected in theve hicle,
th eta ilgate will not be loc ked.
No tethat theta ilgate will not be loc ked in thefo l-
lowing situation:
R You ha veloc kedth eve hicle and close theta il-
ga te while a key belonging totheve hicle is
inside theve hicle.
and
R A second key belonging totheve hicle is not
de tected outside theve hicle.
Au tomatic keyre cognition is only an aid and is not
a substitute foryo ur attentiveness. #
Before locking, ensure that at least one key
belonging totheve hicle is outside theve hicle. #
T To close t
o close t he t
he tailg
ailg at
ate:
e: pull theta ilgate down-
wa rds with the handle and let it drop into the
loc k.
V
V ehicles wit
ehicles wit h an EASY
h an EASY-PAC
-P AC K t
K tailg
ailg ate
ate &
W
WARNI NG
ARNI NGRisk of becoming trapped dur-
ing automatic closing of theta ilgate
Body parts may become trapped. There may
be people in the closing area. #
Make sure that nobody is in the vicinity
of the closing area.
Use one of thefo llowing options tostop the
closing process:
R Press thep button on thekey.
R Press or pull there mo teoperating switch
on the driver's door.
R Press the closing or locking button on the
ta ilgate.
R Press theto p of the Mercedes star on the
ta ilgate. 88 88
Opening and closing

V
V
ehicles wit
ehicles wit h HANDS-FREE A
h HANDS-FREE A CCESS:
CCESS:it is also
possible tostop the closing process bymaking a
kicking mo vement below there ar bumper. #
T
To close t
o close t he t
he tailg
ailgat
ate:
e: pull theta ilgate down-
wa rds slightl y.Re lease it as soon as it begins
to close. #
Swit chon the po wer supply or theve hicle. #
Push remo teoperating switch 1until theta il-
ga te is fully closed. #
Press closing button 1ontheta ilgate. V
V
ehicles wit
ehicles wit h KEYLESS-GO
h KEYLESS-GO #
Press locking button 2ontheta ilgate.
If a key is de tected outside theve hicle, the
ta ilgate will close and theve hicle will be
loc ked. #
Press and hold thep button on thekey.
The key must be in the vicinity of theve hicle.
V
V ehicles wit
ehicles wit h HANDS-FREE A
h HANDS-FREE A CCESS
CCESS #
Make a kicking mo vement with your foot
below the bumper (/ page 90).
A
A ut
ut omatic rev
omatic rever
ersing function f
sing function f or t
or the t
he t ailg
ailgate
ate
The tailgate is equipped with automatic bloc kage
de tection with a reve rsing function. If an obstacle
obstructs theta ilgate during the automatic closing
process, it will automatically open again slightl y.
Au tomatic bloc kage detection with there ve rsing
function is only an aid and is not a substitute for
yo ur attentiveness. #
During the closing process, make sure that no
body parts are in the closing area. Opening and closing
89
89

&
W
WARNI NG
ARNI NGRisk of becoming trapped
despite reve rsing function
The reve rsing function will not react:
R tosoT, light and thin objects, e.g. /n gers
R towa rdsth e end of the closing procedure
In these situations in particular, there ve rsing
function cannot pr event someone being trap-
ped. #
Ensure that no body parts are in the
closing area.
If someone is trapped, either: R Press thep button on thekey.
R Press or pull there mo teoperating switch
on the driver's door.
R Press the closing or locking button on the
ta ilgate.
R Press theto p of the Mercedes star on the
ta ilgate. HANDS-FREE A
HANDS-FREE A
CCESS function
CCESS function Wi
th HANDS-FREE ACCESS you can open, close
or stop the closing process of theta ilgate byper-
fo rm ing a kicking mo vement under there ar
bumper.
The kicking mo vement triggers the opening or
closing process alternatel y. Obser
vethe no tes when opening (/ page 87)
and closing (/ page 88)theta ilgate.
% Twowa rning tones sound when theta ilgate is
opening or closing.
* N NOOTE
TE Vehicle damage due touninten-
tional opening of theta ilgate R
when using an automatic car wash
R when using a high pressure cleaner #
Deacti vate the function of theke y in
th ese situations.
or #
Make sure that theke y is at a minimum
dis tance of 3 m away from theve hicle. When making
the kicking mo vement, make sure
th at you are standing /rmly on thegr ound. Yo u
could otherwise lose your balance, e.g. on ice.
Obser vethefo llowing no tes:
R The key is behind theve hicle.
R Stand at least 30 cm away from theve hicle
while per form ing the kicking mo vement. 90
90
Opening and closing

U
U
nloc
nloc king t
king t he t
he tailg
ailg at
ate wit
e wit h t
h the eme rg
he emerg encykey
ency key R R
eq eq uir
uir ements:
ements:
R The rear seat backrest has been folded
fo rw ard.
R The load compartment co ver has been
re mo ved. #
Remo vethe emer gency key (/ page 81). #
Inse rtemer gency key2 into opening 1in
th e trim and push it in.
The tailgate will be unloc ked. Side windo
ws
Side windo ws Opening and closing t
Opening and closing t
he side windows
he side wind ows &
W
WARNI NG
ARNI NGRisk of becoming trapped when
opening a side wind ow
When you open a side windo w,parts of the
body could be dr awn in or become trapped
between the side window and window frame. #
When opening, make sure that nobody is
to uching the side windo w. #
If someone is trapped, release the but-
to n immedia tely or pull it in order to
close the side window again. &
W
WARNING
ARNING Risk of becoming trapped when
closing a side window
When closing a side windo w,body parts could
be trapped in the closing area in the process. #
When closing, make sure that no body
parts are in the closing area. #
If someone is trapped, release the but-
to n immedia tely or press the button in
order toreopen the side windo w. &
W
WARNI NG
ARNI NGRisk of becoming trapped when
ch ildren operate the side windo ws
Children could become trapped if they operate
th e side windo ws,particular lywhen unat ten-
ded. #
Activate thech ild saf ety lock forth ere ar
side wind ows. #
When leaving theve hicle, alw aysta ke the
ke y with you and lock theve hicle. #
Never lea vechildren unattended in the
ve hicle. R
R
eq
eq uir
uir ements:
ements:
R The po wer supply or theve hicle has been
switched on. 92
92
Opening and closing

#
During opening and closing, make sure
th at no body parts are in thera nge of
mo vement. #
Release the button immediately if some-
body becomes trapped.
or #
Brie0y press the button in any direction
during automatic operation.
The opening or closing process will be
stopped. &
W WARNING
ARNING Risk of entrapment if the slid-
ing sunroof is operated bychildren
Children operating the sliding sunroof could
get caught in the moving parts, particular lyif
unattended. #
Never lea vechildren unattended in the
ve hicle. #
When leaving theve hicle, alw aysta ke the
ke y with you and lock theve hicle. &
W
WARNING
ARNING Risk of becoming trapped when
th ero ller sunblind is being opened and
closed
Body parts may become trapped between the
ro ller sunblind and frame or sliding roof. #
When opening or closing, make sure that
no body parts are in thero ller sunblind's
ra nge of mo vement. #
Release the button immediately if some-
body becomes trapped.
or #
Brie0y press the button in any direction
during automatic operation.
The opening or closing process will be
stopped. *
N NOOTE
TE Malfunction due tosnow and ice Sn
ow and ice may cause the sliding sunroof to
malfunction. #
Open the sliding sunroof only if it is free
of snow and ice. *
N
NOOTE
TE Damage caused byprotru ding
objects Objects
that pr otru de from the sliding sunroof
may damage the seals. #
Do not allow anything toprotru de from
th e sliding sunroof. *
N
NOOTE
TE Damage tothe panorama sliding
sunroof due tonon-appro vedro of luggage
ra cks The panorama sliding sunroof may be dam-
aged
bythero of luggage rack ifyo u attem ptto
open it when using a roof luggage rack not
te sted and appro vedfo r Mercedes-Benz. #
When a roof luggage rack is /t ted, open
th e panorama sliding sunroof only if this
has been tested and appro vedfor
Mercedes-Benz.
The pano rama sliding sunroof may be raised
to allow ventilation of theve hicle interior. 96 96
Opening and closing

R
when tow- awa y protection is triggered
(/ page 100)
The ATA system is primed automatically aTer
appr oximately ten seconds in thefo llowing situa-
tions:
R aTer locking theve hicle with thekey
R aTer locking theve hicle using KEYLESS-GO Indicator lamp
10ashes when theATA system is
primed.
The ATA system is deacti vated automatically in the
fo llowing situations:
R aTer unlocking theve hicle with thekey
R aTer unlocking theve hicle using KEYLESS-GO
R aTer pressing the start/s top button with the
ke y in the st owage compartment
(/ page 151)
% When the Mercedes‑Benz emer gency call sys-
te m is active and the alarm st ays on for more
th an 30 seconds, a message is automatically
sent tothe Customer Assistance Centre
(/ page 287).
Deactiv Deactiv ating t
ating theATA
he ATA #
Press theÜ, ßorp button on the
key.
or #
Press the start/s top button with theke y in the
st ow age compartment (/ page 151) Deactiv
Deactiv
ating t
ating the alar
he alar m using KEYLESS-GO
m using KEYLESS-GO #
Grasp the outside door handle with thekey
outside theve hicle. F
F
unction of tow
unction of tow-awa
-a wa y pr ot
y pr otection
ection An audible and visual alarm is triggered if an alter-
ation
toyour vehicle's angle of inclination is
de tected while tow- awa y protection is primed.
To w- awa y protection is automatically primed aTer
appr oximately 60 seconds:
R aTer locking theve hicle with thekey
R aTer locking theve hicle using KEYLESS-GO
To w- awa y protection is only primed when thefo l-
lowing components are closed:
R doors
R tailgate
To w- awa y protection is automatically deactivated:
R aTer pressing theÜ orp button on the
key 100 100
Opening and closing

R
aTer pressing the start/s top button with the
ke y in the st owage compartment
(/ page 151)
R aTer unlocking theve hicle using KEYLESS-GO
R when using HANDS-FREE ACCESS
Information on collision de tection on a par ked
ve hicle (/ page 187). Pr
Pr
iming/deactiv
iming/deactiv atingtow
ating tow-awa
-a wa y pr ot
y pr otection
ection Multimedia system:
4 © 5
Settings 5
Quick access #
Prime or deactivate Tow-away protection.
To w- awa y protection is primed again in thefo llo w-
ing cases:
R The vehicle is unloc ked again.
R A door is opened.
R The vehicle is loc ked again.
% Ifqu ick access is una vailable, select theVehi-
cle submenu in theSettings main menu to
prime or deactivate tow- awa y protection. F
F
unction of int
unction of int er
erior pr ot
ior pr otection
ection When interior pr
otection is primed, a visual and
audible alarm is triggered if mo vement is de tected
in theve hicle interior.
Interior pr otection is primed automatically aTer
appr oximately ten seconds:
R aTer locking theve hicle with thekey
R aTer locking theve hicle using KEYLESS-GO
Interior pr otection is only primed when thefo llo w-
ing components are closed:
R doors
R tailgate
Interior pr otection is automatically deactivated:
R aTer pressing theÜ orp button on the
key
R aTer pressing the start/s top button with the
ke y in the st owage compartment
(/ page 151)
R aTer unlocking theve hicle using KEYLESS-GO
R when using HANDS-FREE ACCESS The
following situations can lead toafa lse alarm:
R when there are moving objects such as mas-
cots in theve hicle interior
R when a side wind owis open
R when a panoramic sliding sunroof is open Pr
Pr
iming/deactiv
iming/deactiv ating int
ating inter
erior pr ot
ior pr otection
ection Multimedia system:
4 © 5
Settings 5
Quick access #
Prime or deactivate Interior motion sensor .
Interior pr otection is primed again in thefo llowing
cases:
R The vehicle is unloc ked again.
R A door is opened.
R The vehicle is loc ked again.
% Ifqu ick access is una vailable, select theVehi-
cle menu under Settingstoprime or deacti-
va te interior pr otection. Opening and closing
101 101

Seats
Seats
A
A
djus
djusting t ting t he fr
he front seat mec
ont seat mec hanicall
hanically (wit
y (without
hout
Seat Comf
Seat Comf or
ort P
t P ack
ack ag
age)
e) &
W
WARNING
ARNING Risk of becoming trapped if the
seats are adjusted bychildren
Children could become trapped if they adjust
th e seats, particular lywhen unat tended. #
When leaving theve hicle, alw aysta ke the
ke y with you and lock theve hicle. #
Never lea vechildren unattended in the
ve hicle. &
W
W ARNING
ARNING Risk of becoming trapped dur-
ing seat adjustment
When you adjust a seat, you or other vehicle
occupants could become trapped, e.g. on the
seat guide rail. #
Make sure when adjusting a seat that no
one has any body parts in the sweep of
th e seat. Obser
vethe saf ety no tes on "Airbags" and "Chil-
dren in theve hicle". &
W
WARNING
ARNING Risk of accident due tothe
driver's seat not being engaged
The driver's seat may mo veunexpectedly
while driving.
This could cause youto lose control of the
ve hicle. #
Always make sure that the driver's seat
is engaged before starting theve hicle. &
W WARNING
ARNING Risk of accident due toadjust-
ing theve hicle settings while theve hicle is
in motion
Yo u could lose control of theve hicle in thefo l-
lowing situations in particular:
R ifyo u adjust the driver's seat, the head
re straint, the steering wheel or the mir ror
while theve hicle is in motion
R ifyo ufa sten your seat belt while theve hi-
cle is in motion #
Before starting theve hicle: in particular,
adjust the driver's seat, head restraint,
stee ring wheel and mir ror,and fasten
yo ur seat belt. &
W
WARNING
ARNING Risk of becoming trapped if the
seat height is adjusted carelessly
If yo u adjust the seat height carelessl y,yo u or
ot her vehicle occupants could be trapped and
th ereby injured.
Children in particular could accidentally press
th e electrical seat adjustment buttons and
become trapped. #
While moving the seats, make sure that
hands or other body parts do not get
under the le ver assembly ofthe seat
adjustment system. Seats and st
owing
103 103

#
Press button 1repeatedly until the desired
blo wer setting has been reached.
Depending on the blo wer setting, up tothree
indicator lamps will light up. If all indicator
lamps are o., the seat ventilation is switched
o.. S S
t
teer
eer ing wheel
ing wheel A
A
djus
djusting t ting t he st
he steer
eering wheel manual ly
ing wheel manually &
W
WARNING
ARNING Risk of accident due toadjust-
ing theve hicle settings while theve hicle is
in motion
Yo u could lose control of theve hicle in thefo l-
lowing situations in particular:
R ifyo u adjust the driver's seat, the head
re straint, the steering wheel or the mir ror
while theve hicle is in motion
R ifyo ufa sten your seat belt while theve hi-
cle is in motion #
Before starting theve hicle: in particular,
adjust the driver's seat, head restraint,
stee ring wheel and mir ror,and fasten
yo ur seat belt. &
W
WARNING
ARNING Risk of entrapment forch ildren
when adjusting the steering wheel
Children could injure themsel ves if they adjust
th e steering wheel. #
Never lea vechildren unattended in the
ve hicle. #
When leaving theve hicle, alw aysta ke the
ke y with you and lock theve hicle. U
Unloc
nloc king
king #
Foldrelease le ver1 down as far as it will go. 110
110
Seats and st
owing