lock MERCEDES-BENZ EQA SUV 2021 Repair Manual

*
N
N O
OTE
TE Damage totheve hicle from secur-
ing it inco rrectly #
ATer loading, theve hicle must be
secured on all four wheels. Otherwise,
th eve hicle could be damaged. #
A minimum dis tance of 20 cm upwards
and 10 cm down wards must be kept to
th e transport platform. #
Secure theve hicle on all four wheels aTer
loading. #
Make sure that the front and rear axles come
to rest on the same transpor tation vehicle. *
N
NO OTE
TE Damage tothe drive train due to
incor rect positioning of theve hicle #
Do not position theve hicle abo vethe
connection point of the transport vehi-
cle. T
T
o
o wing ey
wing eye st
e st or
orag
ag e location
e location To
wing eye is under the load compartment 0oor. F
F
itting and r
itting and r emo
emoving t
ving t heto
he towing eye
wing eye #
Press the mark on co ver1 inwa rds and
re mo ve. #
Screw intheto wing eye clockwise as far as it
will go and tighten.
V
V ehicles wit
ehicles wit h a tr
h a trailer hitc
ailer hitc h:
h:vehicles with a trailer
hitch do not ha veare ar brac ketfo rth eto wing
ey e. Fasten theto w bar tothe trailer hitch. Breakdown assistance
327
327

#
Position support 2of jack 4on jack sup-
port point 1. #
Turn ratchet 3clockwise until support 2
sits comple tely on jack support point 1and
th e base of the jack lies evenly on thegr ound. #
Turn ratchet 3until the tyre is raised a maxi-
mum of 3 cm from thegr ound. #
Loosen and remo vethe wheel (/ page 343). R
R
emo
emo ving a wheel
ving a wheel R R
eq
eq uir uir ements:
ements:
R The vehicle is raised (/ page 341).
When changing a wheel, avoid applying any force
to the brake discs, since this could impair the
le ve l of comfort when braking.
* NO
NOTE
TEDamage tothre ading from dirt on
wheel bolts #
Do not place wheel bolts in sand or on a
dirty sur face. #
Unscr ewthe uppermost wheel bolt com-
ple tely. #
Screw cent ring pin 1into theth re ad ins tead
of the wheel bolt. #
Unscr ewthere maining wheel bolts com-
ple tely. #
Remo vethe wheel. F F
itting a ne
itting a ne w wheel
w wheel R
R
eq
eq uir
uir ements:
ements:
R The wheel tobe changed is remo ved and the
cent ring pin is sc rewe d in (/ page 343). Wheels and tyres
343
343

&
W
WARNI NG
ARNI NGRisk of accident from losing a
wheel
Oiled or greased wheel bolts can cause the
wheel bolts tocome loose, as too can dam-
aged wheel bolts or wheel hub thre ads. #
Never oil or grease theth re ads. #
Intheev ent of damage totheth re ads,
contact a quali/ed specialist workshop
immediatel y. #
Have the damaged wheel bolts or dam-
aged hub thre ads replaced. #
Do not continue driving. #
Obser vethe information on thech oice of tyres
(/ page 336).
Fo r tyres with a speci/ed direction of rotation, an
ar ro w on the side wall of the tyre indicates the
cor rect direction of rotation. Obser vethe direc-
tion of rotation when /tting. #
Slide the wheel tobe mounted onto the cen-
tring pin and push it on. &
W
WARNING
ARNING Risk of injury from tightening
wheel bolts and nuts
If yo u tighten the wheel bolts or wheel nuts
when theve hicle is raised, the jack could tip. #
Only tighten wheel bolts or wheel nuts
when theve hicle is on thegr ound. #
Be sure toobser vethe inst ructions and saf ety
no tes on "Changing a wheel" (/ page 336). #
For saf etyre asons, only use wheel bolts which
ha ve been appr oved byMercedes-Benz and
fo rth e wheel in question. #
Tighten the wheel bolts evenly in a diagonal
pattern in the order indicated until they are
/nger-tight. #
Unscr ewand remo vethe centring pin. #
Tighten the last wheel bolt until it is /n ger-
tight. #
Lowe rth eve hicle (/ page 344). Low Low
er
ering t
ing t he v
he vehicle
ehicle aTer
aTera wheel c
a wheel c hange
hange R
R
eq
eq uir
uir ements:
ements:
R The new wheel has been /tted (/ page 343). #
T
To low
o low er t
er the v
he v ehicle:
ehicle: placethera tchet onto
th e he xagon nut of the jack so that the letters
"AB" are visible and turn anti-clockwise. #
Tighten the wheel bolts evenly in a diagonal
pattern in the order indicated 1to5 with
an initial maximum forc e of 80 Nm. #
Tighten the wheel bolts evenly in a diagonal
pattern in the order indicated 1to5 with
th e speci/ed tightening torque of 150 Nm. 344
344
Wheels and tyres

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
Á
Key not detected (white dis-
play message) *T
hekey is cur rently unde tected. #
Change the location of theke y in theve hicle. #
Ifth eke y is still not recognised, place it in the slot for starting with theke y (/ page 151).
Á Key not detected (red dis-
play message) *T
hekey cann otbe de tected and may no longer be in theve hicle.
The key is no lon ger in theve hicle and you switch o. theve hicle:
R You can no longer start theve hicle.
R You cannot centrally lock theve hicle. #
Ensu rethat theke y is in theve hicle.
If th eke y de tection function has a malfunction due toa st rong radio signal source: #
Stop theve hicle immediately in accordance with the tra1c conditions. #
Place theke y in the slot for starting the engine with theke y (/ page 151).
Á Key being initialised Please
wait *T
hevehicle is processing in order to teach in the new key. #
Wait until processing is comple te. Display messages and
warning/indicator lamps
363
363

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
&
Pre-entry climate control
(via key) inoperative HV-
battery low *T
hecharge ofthe high-voltage battery is too lo w.Pre-entry clima tecont rol cannot be switched on. #
Char gethe high-voltage batter y.
When the high-voltage battery is su1ciently charge d, pre-ent ryclimate cont rol will be operational again. Dr Dr
iv
ive syst
e syst em
em Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/conseq uences and
uences andM
MSolutions
Solutions
d
Performance severely limi-
ted *A
malfunction has occur red in the high-voltage batter y.
Output and range are se verely re stricted. #
Switch theve hicle o. and lock it. #
ATer waiting for a short time, unlock theve hicle and start it again.
If th e display message appears again: #
Drive on carefull y. #
Fully charge the high-voltage battery (/ page 163).
If th e output and range are still reduced, there is a malfunction in the drive system. Display messages and
warning/indicator lamps
367 367

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions #
Avoiding high loads on the drive system, drive tothe nearest quali/ed specialist workshop.
ÿ *T
he cooling system has de tected a component fault. #
Avoiding high loads on the drive system, drive tothe nearest quali/ed specialist workshop.
è
Charger cable connected *Y
ou cannot pull away while thech arging cable is connected. #
Disconnect thech arging cable from theve hicle.
Not possible to unlock
charging cable See Own-
er's Manual *T
hecharging cable connector cann otbe remo ved from thech arging station's soc ket. #
Press the EMERGENCY OFF switch on thech arging station.
If th ech arging cable connector cann otbe remo ved aTer that: #
Request service personnel from the operator of thech arging station via the emer gency call button attached tothe
ch arging station or the emer gency call numbers.
Vehicle not currently being
charged Charging station
fault *A
malfunction has occur red in thech arging station or the RFID card is not recognised. #
Start thech arging process at a di.erent charging station.
or #
Have the RFID card checkedto ensure it is functioning. 370 370
Display messages and
warning/indicator lamps

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
High-voltage battery main-
tenance required urgently.
Without engine restart, con-
sult workshop *A
malfunction has occur red in the high-voltage batter y.
It will no lon ger be possible torestart the drive system once it has been switched o.. #
Do not switch o. the drive system; drive on tothe nearest quali/ed specialist workshop. V V
ehicle
ehicle Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/conseq uences and
uences andM
MSolutions
Solutions
d
Vehicle is operational
Switch off ignition before
exiting *Y
ou are leaving theve hicle in a ready-to-drive state. #
Get out of theve hicle, secure it against rolling away and take theke y with you. #
Ifyo u do not lea vetheve hicle, switch o. the electrical consumers, e.g. the seat heating. Otherwise, the 12‑V bat-
te ry may dischar geand starting the engine may be possible only with the help of a second battery (jump start).
ï
Check trailer hitch
lock (white display message) *T
he trailer hitch is not operational during a jou rney with a trailer. &
W WARNING
ARNING Risk of an accident if the ball neck is not loc ked
The trailer may become de tach ed. #
Stop theve hicle immediately in accordance with the tra1c conditions. Do not continue driving. 376
376
Display messages and
warning/indicator lamps

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions #
Uncouple the trailer and secure it against rolling away. #
Initiate a new swivelling procedu reand do not re-couple the trailer until the display message disappears. #
Initiate a new swivel mo vement (/ page 238). #
When the display message disappears, couple up the trailer and drive on.
If th e display message does not disappear, the trailer hitch is malfunctioning and the ball neck is not loc ked. #
Do not couple up the trailer. Drive on without the trailer. No tethere duced ground clearance due tothe unloc ked
ball nec k. #
Consult a quali/ed specialist workshop.
*W hen theve hicle is stationary with a coupled trailer, the trailer hitch is not operational. #
Uncouple the coupled trailer and secure it against rolling away. #
If t
If the ball nec
he ball nec k has been f
k has been f olded in:
olded in:unlockthe ball neck (/ page 238). #
Swivel the ball neck into the end position manually and let it engage. #
If t If the ball nec he ball nec k has been f
k has been f olded out
olded out::unlock the ball neck (/ page 238). #
Swivel the ball neck beneath the bumper manually and let it engage.
If th e display message does not disappear, the trailer hitch is malfunctioning and the ball neck is not loc ked. #
Do not couple up the trailer. Drive on without the trailer. No tethere duced ground clearance due tothe unloc ked
ball nec k. Display messages and
warning/indicator lamps
377
377

Dr
Dr
iving safe
iving safe ty syst
ty systems
ems Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
!
÷
currently unavailable See
Owner's Manual *
ABS and ESP ®
are temp orarily una vailable.
Other driving systems and driving saf ety systems (e.g. BAS) may also be temp orarily una vailable.
The brake system will continue tooperate normall y.Braking distance may inc rease in an emer gency braking situation. &
W WARNI NG
ARNI NGRisk of skidding if ABS and ESP ®
are malfunctioning
The wheels may lock during braking and ESP ®
does not per form any vehicle stabilisation.
The steerability and braking characteristics are heavily impaired and the braking distance may increase. In addi-
tion, other driving saf ety sy stems are swit ched o.. #
Drive carefully on a suitable str etch of road, making slight steering mo vements at a speed abo ve30 km/h. #
Ifth e display message does not disappear, consult a quali/ed specialist workshop immediatel y.Drive care-
full y. Display messages and
warning/indicator lamps
399
399

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
!
÷
inoperative See Owner's
Manual *
ABS and ESP ®
are malfunctioning.
Other driving systems and driving saf ety sy stems (e.g. BAS) ma y also be malfunctioning.
The brake sy stem will continue tooperate normall y.Braking distance may inc rease in an emer gency braking situation. &
W WARNI NG
ARNI NGRisk of skidding if ABS and ESP ®
are malfunctioning
The wheels may block during braking and ESP ®
does not per form any vehicle stabilization.
The steerability and braking characteristics are heavily impaired and the braking distance may increase. In addi-
tion, other driving saf ety sy stems are swit ched o.. #
Drive on carefull y. #
Have ABS and ESP ®
ch ecked immediately at a quali/ed specialist workshop. ÷
currently unavailable See
Owner's Manual *
ESP ®
is temp orarily una vailable.
Other driving systems and driving saf ety sy stems (e.g. BAS) ma y also be malfunctioning. &
W WARNING
ARNING Risk of skidding if ESP is malfunctioning ®
If ESP ®
is malfunctioning, ESP ®
cann otcar ryout vehicle stabilisation. In addition, other driving saf ety sy stems are
swit ched o.. #
Drive carefully on a suitable str etch of road, making slight steering mo vements at a speed abo ve30 km/h. 400
400
Display message
s andwarning/indicator lamps