MERCEDES-BENZ EQC SUV 2021 Owners Manual

#
Intheeve nt of a sho rtcircuit or a simi‐
lar incident, contact a qualified special‐
ist workshop immediately. #
Do not drive on. #
Alw ays ha vewo rkon the battery car ried
out at a qualified specialist workshop. R
Further information on ABS (/ page189)
R Further information on ESP ®
(/ page 190)
Fo r saf etyre asons, Mercedes-Benz recommends
th at you on lyuse bat teries which ha vebeen tes‐
te d and appr ovedfo ryo ur vehicle byMercedes-
Benz. These batteries pr ovide inc reased impact
pr otection topreve ntvehicle occupants from
suf fering acid bu rns should the battery be dam‐
aged in theeve nt of an accident. &
WARNING Risk ofexplosion due toelec‐
tros tatic charge
Electros tatic charge can igni tethe highly
ex plosive gas mixture in the batter y. #
Todischar geany electros tatic charge
th at may ha vebuilt up, touch the me tal ve
hicle body before handling the bat‐
te ry. The highly
flammable gas mixture is created
while the battery is charging and during starting
assis tance. &
WARNING Danger of chemical burns
from the battery acid
Battery acid is caustic. #
Avoid contact with the skin, eyes or
clo thing. #
Do not lean overth e batter y. #
Do not inhale battery gases. #
Keep children away from the batter y. #
Immedia tely rinse battery acid off thor‐
oughly with plenty of clean water and
seek medical attention immediately. +
ENVIRONMENTAL
NOTEEnvironmental
dama gedue toimproper disposal of bat‐
te ries Batteries conta
in pollutants. It is
illegal todispose of them with the household
ru bbish. #
Dispose of batteries in an
environmen tally responsible manner.
Ta ke dischar ged batteries toaqu alified
specialist workshop or toa collection
point for used batteries. If
yo u ha vetodisconnect the12 V batter y,con‐
ta ct a qualified specialist workshop.
Comply with saf ety no tes and take protective
measures when handling batteries. 318
Breakdown assis tance

Risk of
explosion. Fire, naked
flames and smoking are
prohibi ted when handling the batter y.
Av oid creating spar ks. Electrolyte
or battery acid is cor ro‐
sive. Avoid contact with the skin, eyes
or clo thing. Wear suitable pr otective
clo thing, in particular glove s, an
apron and a face mas k.Immedia tely
ri nse electrolyte or acid splashes off
with clean water.Consult a doc tor if
necessar y. We
ar saf etygl asses. Ke
ep children away. Obser
vethis Owner's Manual.
If yo u do not wanttouse theve hicle for a long
period of time, consult a qualified specialist
wo rkshop. Note
s onthe high-voltage bat tery &
DANG ER Risk of explosion from exces‐
sive internal pressure of the high-voltage
battery
Flammable gas may escape and ignite in the
ev ent of a vehicle fire. #
Stop thech arging process immediately
in case of unusual odours, smo keor
burn mar ks. #
Lea vethe danger zone immediatel y.
Secu rethe danger zone at a suf ficient
di st ance. #
Call thefire brigade. Obser
vethe no tes on charging the high-voltage
battery (/ page163). Risk of
explosion. Fire, naked
flames and smoking are
prohibi ted when handling the batter y.
Av oid creating spar ks. Electrolyte
or battery acid is cor ro‐
sive. Avoid contact with the skin, eyes
or clo thing. Wear suitable pr otective
clo thing, in particular glove s, an
apron and a face mas k.Immedia tely
ri nse electrolyte or acid splashes off
with clean water.Consult a doc tor if
necessar y. We
ar saf etygl asses. Breakdown assis
tance 319

Ke
ep children away. Obser
vethis Owner's Manual. St
arting assi stance and charging the12 V
battery #
Only ha vestarting assistance pr ovided by a
qu alified specialist workshop, e.g. a
Mercedes-Benz Service Centre. #
Only ha vethe battery charge d at a qualified
specialist workshop, e.g. a Mercedes-Benz
Service Centre. Re
placing the 12V battery #
Only ha vethe battery replaced at a qualified
specialist workshop, e.g. at a Mercedes-Benz
Service Centre. To
w- starting or towing away Overview of
the permit tedto wing me thods *
NO
TEDama gefrom auto matic braking If one of
thefo llowing functions is switched
on, theve hicle brakes automatically in cer‐
ta in situations:
R Active Brake Assi st
R Active Dis tance Assi stDISTRONIC
R HOLD function
R Active Parking Assist
To avo id damage totheve hicle, deactivate
th ese sy stems in thefo llowing or similar sit‐
uations: #
During towing #
In a car wash Mercedes-Benz
recommends transporting your
ve hicle in the case of a breakdown, rath er than
to wing it away. Fo
rto wing, use a tow rope or tow bar with bo th
axles on the ground. Do not use tow bar sys‐
te ms.
If yo u notice that theve hicle has lost coolant, do
not ha veitto we daw ay. Ha vetheve hicle trans‐
por ted ins tead.
* NO
TEDama getotheve hicle due to tow‐
ing away incor rectly #
Obser vethe instructions and no tes on
to wing away. Pe
rm itted towing me thods All
vehicles
Bo th axles on
th e ground Ye
s, maximum 50 km at
50 km/h, only forw ards with
th e driver in the cockpit.
Fr ont axle
ra ised Ye
s, maximum 50 km at
50 km/h
Re ar axle
ra ised No320
Breakdown assis tance

To
wing theve hicle with bo thaxles on the
gr ound #
Obser vethe no tes on the permitted towing
me thods (/ page 320). #
Make sure that the12 V battery is connected
and charge d.
Obser vethefo llowing points when the12 V bat‐
te ry is disconnected or dischar ged:
R the drive sy stem cann otbe star ted
R the electric parking brake cann otbe released
or applied
R the transmission cann otbe shif tedto posi‐
tion iorj
In thefo llowing situations, only transporting the
ve hicle is permitted:
R ifth e transmission cann otbe shif tedto i
R ifth e12 V battery is disconnected or dis‐
ch arged
R ifth e multifunction display in the instrument
clus ter is not working R
ifth eá Towing not permitted See Own-
er's Manual message is displa yed
R ifth e+ Top up coolant See Owner’s
Manual message is displa yed
R ifth ed Stop Switch engine off message
is displa yed #
In such cases, transport theve hicle
(/ page 322).
* NO
TEDama gedue to to wing away at
exc essively high speeds or over long dis‐
ta nces The driv
etra in could be damaged when tow‐
ing at excessively high speeds or over long
dis tances. #
Atowing speed of 50 km/h must not
be exc eeded. #
Atowing dis tance of 50 km mu stnot be
exc eeded. &
WARNING Risk of accident due to tow‐
ing away ave hicle that is too heavy
If th eve hicle being tow star ted or towed
aw ay is heavier than the permissible gross
we ight of your vehicle, thefo llowing situa‐
tions may arise:
R The towing eyemay become de tach ed.
R The vehicle/trailer combination may even
tip ove r. #
Before tow starting or towing away a
ve hicle, check that it does not exceed
th e permissible gross weight. If a
vehicle must be tow- star ted or towe daw ay,
its permissible gross mass must not exceed the
permissible gross mass of theto wing vehicle. #
Information on the permissible gross mass of
th eve hicle can be found on theve hicle iden‐
tification plate (/ page 346).
To wing away theve hicle #
Fittheto wing eye (/ page 323). #
Fasten theto wing device. Breakdown assis
tance 321

*
NO
TEDama gedue toincor rect connec‐
tion of theto w bar #
Onlyconnect theto w rope or tow bar to
th eto wing eyes. #
Deactivate the automatic locking mechanism
(/ page 76). #
Do not activate the HOLD function. #
Deactivate tow- aw ay protection
(/ page 91). #
Deactivate Active Brake Assi st (/ page 213). #
Shift the transmission toi . #
Release the electric parking brake. #
Remain in the cockpit during towing and
obser vethe display messages. #
Do not switch off the ignition while towing. #
Do not open the driver's door or front
passenger door; the transmission will other‐
wise automatically shift toj . &
WARNING Risk of accident due tolimi‐
te d saf ety-re lated functions during the
to wing process
Saf ety-re lated functions are limited or no lon‐
ge rav ailable in thefo llowing situations:
R the ignition is switched off.
R the brake sy stem or po werst eering sys‐
te m is malfunctioning.
R the energy supply or the on-board electri‐
cal sy stem is malfunctioning. #
In such cases, do not tow theve hicle. #
Transport theve hicle (/ page 322).
* NO
TEDama getothe drive sy stem The
vehicle may not be towe d in thefo llow‐
ing situations:
R the ignition is switched off.
R the brake sy stem or po werst eering sys‐
te m is malfunctioning. R
the energy supply or the on-board electri‐
cal sy stem is malfunctioning. #
In such cases, do not tow theve hicle. #
Transport theve hicle (/ page 322).
* NO
TEDama gedue toexcessive tracti ve
po wer If
yo u pull away sharpl y,the tractive po wer
may be too high and theve hicles could be
damaged. #
Pull away slowly and smoo thly. Loading the
vehicle for transport #
Obser vethe no tes on towing away
( / page 320). #
Connect theto w bar totheto wing eye in
order toload theve hicle. #
Shift the transmission toposition i. 322
Breakdown assis tance

%
The transmission may be loc ked in position
j intheeve nt of dama getothe electrics.
To shift toi , pr ovide the on-board electri‐
cal sy stem with po wer (/ page 320). #
Load theve hicle onto the transpor ter. #
Shift the transmission toposition j. #
Use the electric parking brake tosecure the
ve hicle against rolling away. #
Only secure theve hicle bythe wheels. #
Make sure that the front and rear axles come
to rest on the same transpor tation vehicle. *
NO
TEDama getothe driv etra in due to
incor rect positioning #
Do not position theve hicle abo vethe
connection point of the transport vehi‐
cle. To
wing eyesto rage location To
wing eye1 is under the load compartment
fl oor. Installing
theto wing eye #
Press the mark on co ver1 inwa rds and
re mo ve. #
Screw intheto wing eyeclockwise as far as it
will go and tighten. Breakdown assi
stance 323

Ve
hicles with a trailer hitch: vehicles with a
trailer hitch do not ha veare ar brac ketfo rthe
to wing eye. Fasten theto w bar tothe trailer
hitch. #
Make sure that co ver1 engages in the
bumper when youre mo vetheto wing eye.
* NO
TEDama getotheve hicle due to
incor rect use of theto wing eye When a
towing eye is used toreco ver a vehi‐
cle, theve hicle may be damaged in the proc‐
ess. #
Only use theto wing eyeto to waw ay or
to w start theve hicle. *
NO
TEDama getotheve hicle due to
incor rect use of theto wing eye or trailer
hitch When a
towing eye or trailer hitch is used to
re co ver a vehicle, theve hicle may be dam‐
aged in the process. #
Do not use theto wing eye or trailer
hitch to towtheve hicle during reco very. To
w- starting theve hicle #
Ifth e drive sy stem does not start, ha vethe
ve hicle transpor tedto aqu alified specialist
wo rkshop, e.g. a Mercedes-Benz Service
Centre. #
The drive sy stem cann otbe star tedby tow-
st arting theve hicle. Do not per form any
attem ptsto to w-start theve hicle. Electrical fuses
Note
s on electrical fuses &
WARNING Risk of accident and inju ry
due to ov erloaded lines
If yo u manipulate or bridge a faulty fuse or if
yo ure place it with a fuse with a higher
amperage, the electric line could be overloa‐
ded.
This could result in a fire. #
Alw aysre place faulty fuses with speci‐
fi ed new fuses conta iningthe cor rect
amperage. *
NO
TEDama gedue toincor rect fuses Electrical components or sy
stems may be
damaged byincor rect fuses, or their func‐
tionality may be significant lyimpaired. #
Only use fuses that ha vebeen appr oved
by Mercedes-Benz and which ha vethe
cor rect fuse rating. Blown fuses mu
stbe replaced with fuses of the
same rating, which you can recognise bythe col‐
our and the label. The fuse ratings and fu rther
information tobe obser ved can be found in the
fuse assignment diagram.
Fu se assignment diag ram: onthe fuse box in
th e load compartment (/ page 327).
* NO
TEDama geor malfunctions caused
by moisture Moisture may cause dama
getothe electrical
sy stem or cause it tomalfunction. 324
Breakdown assi stance

#
When the fuse box is open, make sure
th at no moisture can enter the fuse
box. #
When closing the fuse box, make sure
th at the seal of the lid is positioned cor‐
re ctly on the fuse box. If
th e newly inser ted fuse also blo ws, ha vethe
cause traced and rectified at a qualified special‐
ist workshop.
Ensure thefo llowing before replacing a fuse:
R The vehicle is secured against rolling away.
R All electrical consumers are switched off.
R The ignition is switched off.
The electrical fuses are located in various fuse
bo xes:
R Fuse box in the engine compartment on the
driver's side (/ page 325)
R Fuse box on the driver's side of the cockpit
(/ page 326)
R Fuse box in the front passenger foot we ll
(/ page 326) R
Fuse box in the load compartment on the
ri ght-hand side of theve hicle, when vie wed
in the direction of tra vel (/ page 327) Opening and closing
the fuse box in the
engine compa rtment Re
quirements:
R A dry clo thand a sc rewdriver are available.
Obse rveth e no tes on electrical fuses
(/ page 324).
Opening &
WARNING Risk of inju ryfrom using the
windscreen wipers while the engine bon‐
net is open
When the engine bonn etis open, and the
windscreen wipers are set in motion, you can
be trapped bythe wiper linkage. #
Alw ays switch off the windscreen wip‐
ers and ignition before opening the
engine bonn et. #
Turn retai ning clips 2on co ver1 aqu ar‐
te r-turn anti-clo ckwise. #
Fold co ver1 up in the direction of the
ar row. Breakdown assis
tance 325

#
Remo veany existing moisture from the fuse
box using a dry clo th.#
Loosen scr ews3 and remo vefuse box lid
4 upwards.
Closing #
Che ckwhe ther the seal is positioned cor‐
re ctly in lid 4. #
Insert lid 4into the brac ket at there ar of
th e fuse box. #
Fold down lid 4ofthe fuse box and tighten
scr ews3. #
Fold down co ver1. #
Turn retaining clips 2on co ver1 aqu ar‐
te r-turn clo ckwise. #
Close the bonn et. Opening and closing
the fuse box in the
cockpit Re
quirements:
R Obser vethe no tes on electrical fuses
(/ page 324).
The fuse box is on the driver's side on the side of
th e cockpit under a co ver. #
Con tact a Mercedes-Benz Service Centre for
fur ther information. Opening and closing
the fuse box in the front
passenger foot we ll Obser
vethe no tes on electrical fuses
(/ page 324). #
Toopen: open co ver1 inthe direction of
th e ar row and remo veit. #
Toclose: reinse rtco ver1. 326
Breakdown assi stance

Opening and closing
the fuse box in the load
compa rtment Obse
rveth e no tes on electrical fuses
(/ page 324). #
Open the load compartment floor . #
Toopen: fold co ver1 up in the direction of
th e ar row.
The fuse assignment diagram is on the side of
th e fuse box. #
Toclose: fold down co ver1. Breakdown assi
stance 327