tow MERCEDES-BENZ GLA 2019 Owner's Guide

Notes on using the cargo compart-
ment
Making the best use of your cargo compart-ment:
RYou can increase the load capacity byadjusting the backrest to the cargo position(Ypage 254).
RThe load area can be lengthened by foldingforward the folding backrest of the front-passenger seat (Ypage 252) and the corre-sponding backrest in the rear.
Folding the rear seat backrest forward
and back
Folding the rear seat backrests forward
XFully insert the backrest head restraints ifnecessary (Ypage 96).
XMove the driver's or front-passenger seatforward if necessary.
XPull left-hand or right-hand release han-dleDof the seat backrest forward.Corresponding seat backrestCis released.
XFold backrestCforward.
XMove the driver's or front-passenger seatback if necessary.
XInsert the seat belt into seat-belt holderC.
Folding the rear seat backrest back
!Make sure that the seat belt does notbecome trapped when folding the rear seatbackrest back. Otherwise, it could be dam-aged.
XMove the driver's or front-passenger seatforward if necessary.
XFold seat backrestCback until it engages.Red lock status indicatorDis no longervisible.
XAdjust the head restraints if necessary(Ypage 96).
XMove the driver's or front-passenger seatback if necessary.
Adjusting the angle of the rear seat
backrests (cargo position)
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Vehicles with the cargo compartment pack-age: to enlarge the cargo compartment, youcan adjust the rear seat backrests to a 15°steeper angle (cargo position).
XFold the seat backrest forward(Ypage 254).
XMove handleCin the direction of thearrow.
XPush back seat backrestDas far as han-dleCuntil the backrest engages.The backrest is now in the cargo position.
Securing loads
Cargo tie-down rings
Observe the following notes on securing loads:
RObserve the loading guidelines(Ypage 250).
RSecure the load using the cargo tie-downrings.
RDistribute the load on the cargo tie-downrings evenly.
RDo not use elastic straps or nets to secure aload, as these are only intended as an anti-slip protection for light loads.
RDo not route tie-downs across sharp edgesor corners.
RPad sharp edges for protection.
CCargo tie-down rings
Bag hook
GWARNING
The bag hooks cannot restrain heavy objects
or items of luggage. Objects or items of lug-
gage could be flung around and thereby hit
vehicle occupants when braking or abruptly
changing directions. There is a risk of injury.
Only hang light objects on the bag hooks.
Never hang hard, sharp-edged or fragile
objects on the bag hooks.
!The bag hook can bear a maximum load of6.6lbs (3kg) and should not be used tosecure a load.
CBag hook
Parcel shelf
!The maximum load which may be placedon the parcel shelf is 3.3 lbs (1.5 kg).
XTo remove:detach strapsCfrom the tail-gate.
XFold the parcel shelf downwards.
XPull the parcel shelf out to the rearD.
XTo install:place the parcel shelf on theguide rails on the left and right.
XPush the parcel shelf evenly forwards usingboth hands until it engages.
XFold the parcel shelf up.
XAttach strapsCto the tailgate.
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Stowage well under the cargo com-
partment floor
Important safety notes
GWARNING
If you drive when the cargo compartment
floor is open, objects could be flung around,
thus striking vehicle occupants. There is a
risk of injury, particularly in the event of sud-
den braking or a sudden change in direction.
Always close the cargo compartment floor
before a journey.
!The maximum load capacity of the stow-age well under the cargo compartment flooris 55 lbs (25 kg).
There is a stowage area for TIREFIT, the vehi-cle tool kit, a folding box, etc. underneath thecargo compartment floor.
Opening/closing the cargo compart-
ment floor
XTo open:open the tailgate.
XUnlock the cargo compartment floor.
XHolding ribbingD, press handleCdown-wards.HandleCfolds up.
XUsing handleC, swing the cargo compart-ment floor upwards as far as side flaps

You will find information on the maximum roofload in the "Technical data" section(Ypage 339).
An incorrectly secured roof carrier or roof loadmay become detached from the vehicle. Youmust therefore ensure that you observe theroof carrier manufacturer's installation instruc-tions.
Attaching the roof carrier
XSecure the roof carrier to the roof rails. Indoing so, observe the manufacturer's instal-lation instructions.
Features
Cup holder
Important safety notes
GWARNING
The cup holder cannot hold a container
secure whilst traveling. If you use a cup
holder whilst traveling, the container may be
flung around and liquid may be spilled. The
vehicle occupants may come into contact
with the liquid and if it is hot, they may be
scalded. You may be distracted from the
traffic conditions and you could lose control
of the vehicle. There is a risk of an accident
and injury.
Only use the cup holder when the vehicle is
stationary. Only use the cup holder for con-
tainers of the right size. Always close the
container, particularly if the liquid is hot.
GWARNING
The heating elements of the cup holder can
become very hot. You could burn yourself on
them.
There is a risk of injury.
Do not touch the hot heating elements of
the cup holder. Always make sure that chil-
dren cannot access the hot heating ele-
ments of the cup holder. Never leave chil-
dren unsupervised in the vehicle.
GWARNING
If you transport objects in the vehicle inte-
rior and these are not adequately secured,
they could slip or be flung around and
thereby strike vehicle occupants. In addi-
tion, cup holders, open stowage spaces and
mobile phone brackets may not always be
able to hold the objects placed in them in
the event of an accident. There is a risk of
injury, particularly in the event of sharp
braking or sudden changes of direction.
RAlways stow objects in such a way that
they cannot be tossed about in these or
similar situations.
RAlways make sure that objects do not pro-
trude out of the stowage spaces, luggage
nets or stowage nets.
REnsure that closable stowage spaces are
shut before beginning your journey.
RAlways stow and secure heavy, hard, poin-
ted, sharp-edged, fragile or large objects
in the cargo compartment.
!Only use the cup holders for containers ofthe right size and which have lids. Thedrinks could otherwise spill.
Observe the loading guidelines (Ypage 250).
The stowage compartments in the doors pro-vide space for bottles:
Rfront: capacity up to 34 fl. oz. (1.0 l)
Rrear: capacity up to 17 fl. oz. (0.5 l)
Cup holder in the front center console
CCup holder
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The cup holder and the rubber mat underneathcan be removed for cleaning. Clean them withclean, lukewarm water only.
XTo remove:carefully pull in upper sectionsof cup holderCon the driver's and front-passenger sides until they release.
XLift the cup holder upwardsDuntil it canbe removed.
XTo install:insert cup holder into lateralcurved sectionsDin the stowage compart-ment. Insert the cup holder so that thewedge of the upper section of cup holderCfaces forwards.
XPress the cup holder downwards until itengages on the right and left-hand sides.
Cup holder in the rear seat armrest
!Do not sit on or support your body weighton the rear seat armrest when it is foldeddown, as you could otherwise damage it.
!Close the cup holder before folding therear seat armrest up. Otherwise, the cupholder could be damaged.
XFold down the rear seat armrest.
XTo open:press the front of cup holderCorD.Cup holderCorDextends automatically.
XTo close:slide cup holderCorDbackuntil it engages.
Sun visors
Overview
GWARNING
If the mirror cover of the vanity mirror is fol-
ded up when the vehicle is in motion, you
could be blinded by incident light. There is a
risk of an accident.
Always keep the mirror cover folded down
while driving.
CMirror light
DBracket

XTurn the SmartKey to positionHin the igni-tion lock (Ypage 125).
XVehicles with a stowage compartmentcover:press the lower section of coverC.The stowage compartment opens.
XPress in cigarette lighterD.Cigarette lighterDwill pop out automati-cally when the heating element is red-hot.
12 V sockets
General notes
XTurn the SmartKey to positionGin the igni-tion lock (Ypage 125).
The sockets can be used for accessories witha maximum draw of 180 W (15 A). Accessoriesinclude such items as chargers for mobilephones.
If you use the sockets for long periods whenthe engine is switched off, the battery may dis-charge.
An emergency cut-out ensures that the on-board voltage does not drop too low. If the on-board voltage is too low, the power to thesockets is automatically cut. This ensures thatthere is sufficient power to start the engine.
Socket in the front center console
XVehicles with a stowage compartmentcover:press the lower section of the cover.The stowage compartment opens.
XLift up the cover of the socket.
Socket in the rear passenger compart-
ment center console
XPull the cover out by the top of the handleedge.
XLift up the cover of the socket.
Socket in the cargo compartment
XLift up the cover of socketC.
Mercedes me connect
General notes
A license agreement must be in place in orderto activate the Mercedes me connect service.Make sure that your system is activated andoperational. To register, press the

Roadside Assistance call button
XPress Roadside Assistance call buttonC.This initiates a call to the Mercedes-BenzCustomer Assistance Center.
The indicator lamp in Roadside Assistancecall buttonCflashes while the call isactive. The multifunction display shows theConnecting CallConnecting Callmessage. The audio out-put is muted.
If a connection can be made, theCall Con‐Call Con‐nectednectedmessage appears in the multifunctiondisplay.
If a mobile phone network and GPS receptionare available, the system transfers data to theMercedes-Benz Customer Assistance Center,for example:
RCurrent location of the vehicle
RVehicle identification number
iThe display of the multimedia system indi-cates that a call is active. During the call,you can change to the navigation menu bypressing the NAVI button on the multimediasystem, for example.
Voice output is not available.
A voice connection is established between theMercedes-Benz Customer Assistance Centerand the vehicle occupants.
From the remote malfunction diagnosis, theMercedes-Benz Customer Assistance Centercan ascertain the nature of the problem(Ypage 266).
The Mercedes-Benz Customer Assistance Cen-ter either sends a qualified Mercedes-Benztechnician or makes arrangements for yourvehicle to be transported to the nearestMercedes-Benz Service Center.
You may be charged for services such asrepair work and/or towing.
You can obtain further information from yourMercedes me connect manual.
iThe system has not been able to initiate aRoadside Assistance call, if:
Rthe indicator lamp for Roadside Assis-tance call buttonCis flashing continu-ously.
Rno voice connection to the Mercedes-Benz Customer Assistance Center hasbeen established.
This can occur if the relevant mobile phonenetwork is not available, for example.
TheCall FailedCall Failedmessage appears in themultifunction display.
XTo end a call:press thevbutton on themultifunction steering wheel.
or
XPress the corresponding multimedia systembutton for ending a phone call.
MB Info call button
XPress MB Info call buttonC.This initiates a call to the Mercedes-BenzCustomer Assistance Center.
The indicator lamp in MB Info call buttonCflashes while the connection is being made.The multifunction display shows theCon‐Con‐necting Callnecting Callmessage. The audio systemis muted.
If a connection can be made, theCall Con‐Call Con‐nectednectedmessage appears in the multifunctiondisplay.
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If a mobile phone network and GPS receptionare available, the system transfers data to theMercedes-Benz Customer Assistance Center,for example:
RCurrent location of the vehicle
RVehicle identification number
iThe display of the multimedia system indi-cates that a call is active. During the call,you can change to the navigation menu bypressing the NAVI button on the multimediasystem, for example.
Voice output is not available.
A voice connection is established between theMercedes-Benz Customer Assistance Centerand the vehicle occupants.
You receive information about operating yourvehicle, about the nearest Mercedes-Benz Ser-vice Center and about other products andservices from Mercedes-Benz.
USA only: you can find further information onthe Mercedes me connect system under "Own-ers Online" at http://www.mbusa.com.
iThe system has not been able to initiate anMB Info call, if:
Rthe indicator lamp in MB Info call but-tonCis flashing continuously.
Rno voice connection to the Mercedes-Benz Customer Assistance Center hasbeen established.
This can occur if the relevant mobile phonenetwork is not available, for example.
TheCall FailedCall Failedmessage appears in themultifunction display.
XTo end a call:press thevbutton on themultifunction steering wheel.
or
XPress the corresponding multimedia systembutton for ending a phone call.
Call priority
When service calls are active, e.g. RoadsideAssistance or MB Info calls, an emergency callcan still be initiated. In this case, an emer-gency call will take priority and override allother active calls.
The indicator lamp of the respective buttonflashes until the call is ended.
An emergency call can only be terminated bythe Mercedes-Benz Customer Assistance Cen-ter.
All other calls can be ended by pressing:
Rthevbutton on the multifunction steer-ing wheel
Rthe corresponding button in the multimediasystem to end the voice call
iWhen a call is initiated, the audio systemis muted. The mobile phone is no longerconnected to the multimedia system. How-ever, if you want to use your mobile phone,do so only when the vehicle is stationaryand in a safe location.
Downloading destinations in COMAND
Downloading destinations
Downloading destinations gives you access toa database with over 15 million points of inter-est (POIs). These can be downloaded on thenavigation system in your vehicle. If you knowthe destination, the address can be downloa-ded. Alternatively, you can obtain the locationof Points of Interest (POIs)/important destina-tions in the vicinity.
Furthermore, you can download routes with upto 20 way points.
You are prompted to confirm route guidanceto the address entered.
The system calculates the route and subse-quently starts the route guidance with theaddress entered.
iIf you selectNoNo, the address can be savedin the address book.
iThe Destination Download function isavailable if the relevant mobile phone net-work is available and data transfer is possi-ble.
iThe Destination Download function canonly be used if the vehicle is equipped witha navigation system.
Route Assistance
This service is part of the Mercedes me con-nect PLUS Package and cannot be obtainedseparately.
iYou can also use the Route Assistancefunction if your vehicle is not equipped witha navigation system.
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USA only: alternatively, the vehicle can beopened via:
Rthe Internet, under the "Owners Online" sec-tion
Rtelephone applications (e.g. for iPhone®,
Android®)
To do this, you will need your identificationnumber and password.
iVehicle remote opening is only possible ifthe corresponding mobile phone network isaccessible.
Vehicle remote closing
The vehicle valet locking feature can be usedwhen you have forgotten to lock the vehicleand you are no longer nearby.
The vehicle can then be locked by theMercedes-Benz Customer Assistance Center.
The vehicle can be immediately lockedremotely up to four days after the ignition waslast switched off. After this time, valet lockingmay be delayed by 15 to 60 minutes. After30 days the vehicle can no longer be lockedremotely.
XContact the following service hotlines:
RUSA:Mercedes-Benz Customer Assis-tance Center at 1-800-FOR-MERCedes(1-800-367-6372) or 1-866-990-9007
RCanada:Customer Service at1-888-923-8367You will be asked for your password.
The next time you are inside the vehicle andyou switch on the ignition, theDoors LockedDoors LockedRemotelyRemotelymessage will appear on the multi-function display.
USA only: alternatively, the vehicle can belocked via:
Rthe Internet, under the "Owners Online" sec-tion
Rtelephone applications (e.g. for iPhone®,
Android®)
To do this, you will need your identificationnumber and password.
iThe vehicle valet locking feature is availa-ble when the relevant mobile phone networkis available and data connection is possible.
Stolen vehicle recovery service
If your vehicle has been stolen:
XNotify the police.The police will issue a numbered incidentreport.
XThis number will be forwarded to theMercedes-Benz Customer Assistance Centertogether with your PIN.The Mercedes-Benz Customer AssistanceCenter then tries to locate the system. TheMercedes-Benz Customer Assistance Centercontacts you and the local law enforcementagency if the vehicle is located.
However, only the law enforcement agencyis informed of the location of the vehicle.
iIf the anti-theft alarm system is activatedfor longer than 30 seconds, Mercedes meconnect automatically notifies theMercedes-Benz Customer Assistance Cen-ter.
Vehicle Health Check
With the Vehicle Health Check, the CustomerAssistance Center can provide improved sup-port for problems with your vehicle. During anexisting call, vehicle data is transferred to theCustomer Assistance Center. The customerservice representative can use the receiveddata to decide what kind of assistance isrequired. You are then, for example, guided tothe nearest Mercedes-Benz Service Center ora recovery vehicle is called.
If vehicle data needs to be transferred duringan MB Info call or a Roadside Assistance call,this is initiated by the Customer AssistanceCenter. You will see theRoadside Assis‐Roadside Assis‐tance Connectedtance Connectedmessage on the multimediasystem display. If the vehicle remote malfunc-tion diagnosis can be started, theRequestRequestfor vehicle diagnosis received.for vehicle diagnosis received.Start vehicle diagnosis?Start vehicle diagnosis?messageappears in the display.
XConfirm the message withYesYes.
XWhen theVehicle diagnosis: PleaseVehicle diagnosis: Pleasestart ignitionstart ignitionmessage appears, turnthe SmartKey to position2in the ignitionlock (Ypage 125).
XWhen thePlease follow the instruc‐Please follow the instruc‐tions received by phone and movetions received by phone and moveyour vehicle to a safe positionyour vehicle to a safe positionmes-
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sage appears, follow the customer servicerepresentative's instructions.The message in the display disappears.
If you selectCancelCancelthe remote malfunctiondiagnosis is canceled completely.
The vehicle operating state check begins.You will see theVehicle diagnosisVehicle diagnosisactivated.activated.message.
When the diagnosis is completed, theSendSendvehicle diagnostics data (Voice con‐vehicle diagnostics data (Voice con‐nection may be interrupted duringnection may be interrupted duringdata transfer)data transfer)message appears. The vehi-cle data can now be sent to the CustomerAssistance center.
XPressOKOKto confirm the message.The voice connection with the CustomerAssistance Center is terminated.
You will see theVehicle Diagnosis:Vehicle Diagnosis:Transferring data...Transferring data...message.
The vehicle data is sent to the CustomerAssistance Center.
Depending on what the customer service rep-resentative agreed with you, the voice connec-tion is re-established after the transfer is com-plete. If necessary, you will be contacted at alater time by another means, e.g. by e-mail orphone.
Another function of the Vehicle Health Checkis the transfer of service data to the CustomerAssistance Center. If a service is due, the mul-timedia system display shows a message tothis effect together with information about anyspecial offers at your workshop.
USA only: this information can also be calledup under "Owners Online" at http://www.mbusa.com.
Information on Roadside Assistance(Ypage 26).
Downloading routes
Downloading routes allows you to transfer andsave predefined routes in the navigation sys-tem. To do this, an SD memory card must beinserted into the multimedia system. If no SDmemory card is inserted, you must insert thecard into the card slot on the multimedia sys-tem before saving the route.
A route can be prepared and sent either by acustomer service representative or via theMercedes me connect portal on the Internet.
Each route can include up to 20 way points.Once a route has been received by the naviga-tion system, you will see thehas been saved to memory card. Dohas been saved to memory card. Doyou want to start route guidance?you want to start route guidance?mes-sage in the multimedia system display. Theroute is saved to the SD memory card.
XTo start route guidance:selectYesYes.An overview of the route is shown in the dis-play.
iIf you selectNoNo, the saved route can becalled up later via the navigation menu.
XSelectStartStart.Route guidance starts.
iDownloaded and saved routes can becalled up again in the multimedia system.
You can find information about this in theseparate operating instructions.
Speed alert
You can define the upper speed limit, whichmust not be exceeded by the vehicle.
If this selected speed is exceeded by the vehi-cle, a message will be sent to the CustomerAssistance Center. The Customer AssistanceCenter then forwards this information to you.
You can select the way in which you receivethis information beforehand. Possible optionsinclude text message, e-mail or an automatedcall.
The data you receive contains the followinginformation:
Rthe location where the speed limit wasexceeded
Rthe time at which the speed limit was excee-ded
Rthe selected speed limit which was excee-ded
Geo fencing
Geo fencing allows you to select areas whichthe vehicle should not enter or leave. You willbe informed if the vehicle crosses the bounda-ries of the selected areas. You can select theway in which you receive this informationbeforehand. Possible options include text mes-sage, e-mail or an automated call.
The area can be determined as either a circleor a polygon with a maximum of ten corners.
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