MERCEDES-BENZ GLC SUV 2015 Owners Manual

Problems with the charging process
Problem
Possible causes/consequences and
M
MSolutions The charge socket flap
cannot be opened. The charge socket flap is not unlocked.
X Unlock the vehicle (Y page 95).
If the key battery is discharged:
X Unlock the driver's door using the emergency key element
(Y page 97).
or
X Unlock the vehicle centrally from the inside (Y page 101).The charge socket flap is unlocked, but the opening mechanism is
jammed.
X Lock the vehicle and unlock it again.
If, after that, the opening mechanism is still jammed:
X Consult a qualified specialist workshop. The charging cable can-
not be inserted into the
vehicle socket. The vehicle socket is locked.
X Unlock the vehicle (Y page 95).
X Shift the transmission to position P.The high-voltage bat-
tery is not being
charged. The
Ý indicator lamp on the vehicle socket does not light up or
flashes red.
A malfunction has occurred during the initialisation of the charging
process or during charging.
X Remove the charging cable connector from the vehicle socket
and re-insert it into the vehicle socket.
If the problem persists:
X Use a different charging station.
or
X Consult a qualified specialist workshop. The high-voltage bat-
tery is not charged dur-
ing the charging proc-
ess when connected to
a mains socket. The
Ý indicator lamp on
the vehicle socket does not light up after the
charging cable connec-
tor has been inserted
into the vehicle socket. The mains socket is faulty.
X Have the mains socket checked to test if it is functioning prop-
erly.
or
X Use a different mains socket. 218
Charging the high-voltage battery (PLUG-IN HYBRID vehicles)Driving and parking

Problem
Possible causes/consequences and
M
MSolutions The charging cable con-
nector cannot be
removed from the vehi- cle socket. The charging cable connector has not been unlocked.
X Press the %button on the key. The charging cable connector
on the vehicle socket is unlocked.
X Remove the charging cable connector from the vehicle socket. The charging cable connector is blocked.
X Consult a qualified specialist workshop. Parking
Important safety notes
G
WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with hot parts of the exhaust system or exhaust
gas flow. There is a risk of fire.
Park the vehicle so that no flammable mate-
rial can come into contact with hot vehicle
components. In particular, do not park on dry grassland or harvested grain fields. G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect, for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk of an accident.
Do not switch off the ignition while driving. G
WARNING
If you leave children unattended in the vehi-
cle, they may be able to set the vehicle in
motion if, for example, they:
R release the parking brake
R shift the automatic transmission out of park
position P
R start the engine In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the key
with you and lock the vehicle. Never leave
children unattended in the vehicle.
! Always secure the vehicle correctly
against rolling away. Otherwise, the vehicle
or its drivetrain could be damaged.
To ensure that the vehicle is safeguarded
against rolling away unintentionally: R the electric parking brake must be applied
R the transmission must be in position Pand
the key must be removed from the ignition lock
R the front wheels must be turned towards
the kerb on steep uphill or downhill gradi-
ents
R the empty vehicle must be secured at the
front axle with a wheel chock or similar
object, for example, on uphill or downhill
gradients
R a laden vehicle must also be secured at the
rear axle with a wheel chock or similar
object, for example, on uphill or downhill
gradients Parking
219Driving and parking Z

Switching off the engine
Important safety notes G
WARNING
The automatic transmission switches to neu-
tral position Nwhen you switch off the engine.
The vehicle may roll away. There is a risk of an
accident.
After switching off the engine, always switch
to parking position P. Prevent the parked vehi-
cle from rolling away by applying the parking
brake.
Vehicles with automatic transmission X
Apply the electric parking brake.
X Shift the transmission to position P.
X With the key: turn the key to position 0in
the ignition lock and remove it.
The immobiliser is activated.
X With the Start/Stop button: press the
Start/Stop button (Y page 187).
The engine stops and all the indicator
lamps in the instrument cluster go out.
When the driver's door is closed, this cor-
responds to key position 1. When the driv-
er's door is open, this corresponds to key
position 0: "key removed".
If you switch the engine off with the trans-
mission in position Ror D, the automatic
transmission shifts to Nautomatically.
With the key: if you then open the driver's
door or the front-passenger door or remove
the key from the ignition, the automatic trans- mission shifts to Pautomatically.
With the Start/Stop button: if you then
open the driver's door or the front-passenger
door, the automatic transmission shifts to P
automatically.
If you want the automatic transmission to
remain in neutral N, e.g. when having the
vehicle cleaned in an automatic car wash with a towing system: With the key:
X Switch the ignition on.
X Depress the brake pedal and keep it
depressed.
X Shift to neutral N.
X Release the brake pedal.
X Release the electric parking brake.
X Switch off the ignition and leave the key in
the ignition lock.
With the Start/Stop button:
X Switch the ignition on.
X Depress the brake pedal and keep it
depressed.
X Remove the Start/Stop button from the
ignition lock.
X Insert the key into the ignition lock.
X Shift to neutral N.
X Release the brake pedal.
X Release the electric parking brake.
X Switch off the ignition and leave the key in
the ignition lock.
The engine can be switched off while the vehi-
cle is in motion by pressing and holding the
Start/Stop button for about three seconds.
This function operates independently of the
ECO start/stop automatic engine switch-off
function. Electric parking brake
General notes G
WARNING
If you leave children unattended in the vehi-
cle, they may be able to set the vehicle in
motion if, for example, they:
R release the parking brake
R shift the automatic transmission out of park
position P
R start the engine 220
ParkingDriving and parking

In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the key with you and lock the vehicle. Never leave
children unattended in the vehicle.
The function of the electric parking brake is
dependent on the on-board voltage. If the on-
board voltage is low or if there is a malfunc-
tion in the system, it may not be possible to
apply the released parking brake.
X If this is the case, only park the vehicle on
level ground and secure it to prevent it from
rolling away.
X Shift the automatic transmission to posi-
tion P.
It may not be possible to release an applied
parking brake if the on-board voltage is low or if there is a malfunction in the system. Con-
tact a qualified specialist workshop.
The electric parking brake carries out a func-
tion check at regular intervals when the
engine is switched off. Noises that occur are
normal.
Applying or releasing manually X
To apply: push handle :.
When the electric parking brake is applied, the red !indicator lamp lights up in the
instrument cluster.
The electric parking brake can also be
applied when the key is removed. X
To release: pull handle:.
The red !indicator lamp in the instru-
ment cluster goes out.
The electric parking brake can only be
released:
R when the key is in position 1or 2in the
ignition lock (Y page 187) or
R if the ignition was switched on using the
Start/Stop button
Applying automatically The electric parking brake is automatically
applied when the transmission is in position
P
and:
R the engine is switched off or
R the driver is not wearing a seat belt and the
driver's door is opened
To prevent the electric parking brake from
being automatically applied, pull handle :.
The electric parking brake is also engaged
automatically if:
R DISTRONIC PLUS brings the vehicle to a
standstill or
R the HOLD function is keeping the vehicle
stationary
R Active Parking Assist is keeping the vehicle
stationary
In addition, at least one of the following con-
ditions must be fulfilled:
R there is a system malfunction
R the power supply is insufficient
R the vehicle is stationary for a lengthy period
The red !indicator lamp in the instrument
cluster lights up.
The electric parking brake is not automati-
cally applied if the engine is switched off by
the ECO start/stop function. Parking
221Driving and parking Z

Releasing automatically
The electric parking brake of your vehicle is
released automatically when all of the follow-
ing conditions are fulfilled:
R the engine is running
R the transmission is in position Dor R
R the seat belt is fastened
R you depress the accelerator pedal
If the transmission is in position R, the boot lid
must be closed.
If your seat belt is not fastened, the following conditions must be fulfilled to automatically
release the electric parking brake:
R the driver's door is closed
R you have shifted out of transmission posi-
tion Por you have previously driven faster
than 3 km/h
Ensure that you do not depress the acceler-
ator pedal unintentionally. Otherwise, the
parking brake will be released and the vehicle will start to move.
Emergency braking The vehicle can also be braked during an
emergency by using the electric parking
brake.
X While driving, push handle :of the electric
parking brake (Y page 220).
The vehicle is braked as long as you keep
handle :of the electric parking brake
depressed. The longer electric parking
brake handle :is depressed, the greater
the braking force.
During braking:
R a warning tone sounds
R the Release
Release parking parkingbrake
brakedisplay mes-
sage appears
R the red !indicator lamp in the instru-
ment cluster flashes
When the vehicle has been braked to a stand- still, the electric parking brake is applied. Parking up the vehicle
If you leave the vehicle parked up for longer
than four weeks, the battery may be damaged
by exhaustive discharging.
If you leave the vehicle parked up for longer
than six weeks, it may suffer from lack of use.
X Contact a qualified specialist workshop
and seek advice.
i You can obtain information about trickle
chargers from a qualified specialist work-
shop.
PLUG-IN HYBRID vehicles: observe the
important safety notes for the high-voltage
battery (Y page 440). Driving tips
General driving tips
Important safety notes G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect, for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk of an accident.
Do not switch off the ignition while driving.
Drive sensibly – save fuel Observe the following tips to save fuel:
X The tyres should always be inflated to the
recommended tyre pressure.
X Remove unnecessary loads.
X Remove roof racks when they are not nee-
ded.
X Warm up the engine at low engine speeds.
X Avoid frequent acceleration or braking.
X Have all maintenance work carried out as
indicated by the service intervals in the 222
Driving tipsDriving and parking

Service Booklet or by the service interval
display.
Fuel consumption also increases when driv-
ing in cold weather, in stop-start traffic, on
short journeys and in hilly terrain. ECO display
The ECO display shows you how economical
your driving style is. The ECO display assists
you in achieving the most economical driving
style for the selected settings and prevailing
conditions. Consumption can be significantly
influenced by your driving style. :
Accel. (Acceleration)
; Coasting
= Constant
? Additional range achieved
Range ?is shown under Bonus fr. start Bonus fr. start
and represents the additional range achieved since the beginning of the journey as a resultof an adapted driving style.
If the fuel level has dropped into the reserve
range, theReserve fuel Reserve fuel display message is
shown instead of range ?in the multifunc-
tion display. In addition, the 8warning
lamp in the instrument cluster lights up
(Y page 384). The ECO display consists of three sections,
with an inner and outer area. The sections
correspond to the following three categories: :
Acceleration
(evaluation of all
acceleration processes):
R the outer area fills up and the
inner area lights up green: mod-
erate acceleration, especially at
higher speeds
R the outer area empties and the
inner area is grey: sporty accel-
eration ;
Coasting
(evaluation of all decel-
eration processes):
R the outer area fills up and the
inner area lights up green: antic-
ipatory driving, keeping your dis- tance and early release of the
accelerator. The vehicle can
coast without use of the brakes.
R the outer area empties and the
inner area is grey: frequent heavy
braking =
Constant
(continuous evaluation
over the entire journey):
R the outer area fills up and the
inner area lights up green: con-
stant speed and avoidance of
unnecessary acceleration and
deceleration
R the outer area empties and the
inner area is grey: fluctuations in
speed The three inner areas display the current driv-
ing style and light up green as a result of a
particularly economical driving style.
Depending on the driving situation, up to two
areas may light up simultaneously.
At the beginning of the journey, the three
outer areas are empty and fill up as a result of economical driving. A higher level indicates a more economical driving style. If the three
outer areas are completely filled at the same Driving tips
223Driving and parking Z

time, the driver has adopted the most eco-
nomical driving style for the selected settings
and prevailing conditions. The ECO display
border lights up.
The ECO display does not indicate the actual fuel consumption. The additionally achieved
range displayed under Bonus fr. start
Bonus fr. start
does not indicate a fixed consumption reduc-
tion.
In addition to driving style, the actual con-
sumption is affected by other factors, such
as:
R load
R tyre pressure
R cold start
R choice of route
R the use of electrical consumers
These factors are not included in the ECO dis-
play.
An economical driving style involves driving at a moderate engine speed.
To achieve a higher value in the categories
"acceleration" and "smooth driving":
R observe the gearshift recommendation
R drive the vehicle in drive program E
On long journeys at a constant speed, e.g. on the motorway, only the outer area for "con-
stant" will change.
The ECO display summarises the driving style
from the start of the journey to its completion. Therefore, there are more marked changes in
the outer areas at the start of a journey. Dur- ing a prolonged driving time, these changes
are smaller. For more marked changes, per-
form a manual reset (Y page 319).
Further information on the ECO display
(Y page 318). Brakes
Important safety notes G
WARNING
If you shift down on a slippery road surface in an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
This increases the risk of skidding and having
an accident.
Do not shift down for additional engine brak-
ing on a slippery road surface.
Downhill gradients Change into a lower gear in good time on long
and steep downhill gradients. Take particular note of this when driving a laden vehicle and
when towing a trailer.
This also applies if cruise control, DISTRONIC
PLUS or SPEEDTRONIC are activated.
This will use the braking effect of the engine,
so less braking will be required to maintain
vehicle speed. This relieves the load on the
brake system and prevents the brakes from
overheating and wearing too quickly.
Heavy and light loads G
WARNING
The braking system can overheat if you leave your foot on the brake pedal while driving.
This increases the braking distance and could
even cause the braking system to fail. There is
a risk of an accident.
Never use the brake pedal as a footrest. Do
not simultaneously depress both the brake
pedal and the accelerator pedal while driving.
! Depressing the brake pedal constantly
results in excessive and premature wear to
the brake pads.
If heavy demands are made on the brakes, do not park the vehicle immediately. Drive on for
a short while. This allows the airflow to cool
the brakes more quickly. 224
Driving
tipsDriving an d parking

If the brakes have been used only moderately,
you should occasionally test their effective-
ness. To do this, brake more firmly from a
higher speed while paying attention to the
traffic conditions. This improves the grip of
the brakes.
Wet road surfaces If you have driven for a long time in heavy rain
without braking, there may be a delayed reac-
tion from the brakes when braking for the first time. This may also occur after a car wash orafter driving through deep water.
You will have to depress the brake pedal more
firmly. Maintain a greater distance to the vehi-
cle in front.
After driving on a wet road or having the vehi- cle washed, brake firmly while paying atten-
tion to the traffic conditions. This will warm up
the brake discs, thereby drying them more
quickly and protecting them against corro-
sion.
Limited braking performance on salt-
treated roads If you drive on salt-treated roads, a layer of
salt may form on the brake discs and pads.
This can increase the braking distance con-
siderably.
R In order to prevent a layer of salt forming,
apply the brakes occasionally while paying
attention to the traffic conditions.
R Carefully depress the brake pedal at the
end of the journey and when starting the
next journey.
R Maintain a much greater distance to the
vehicle in front.
New brake discs and brake pads/
linings Brake pads/linings and discs that are either
new or have been replaced only achieve opti-
mum braking effect after several hundred kil-
ometres of driving. Compensate for the reduced braking effect by applying greater
force to the brake pedal.
For safety reasons, Mercedes-Benz recom-
mends only fitting the following brake discs
and brake pads/linings:
R brake discs that have been approved by
Mercedes-Benz
R brake pads/linings that have been
approved by Mercedes-Benz or that are of
an equivalent standard of quality
Other brake discs or brake pads/linings can
compromise the safety of your vehicle.
Always replace all brake discs and brake
pads/linings on an axle at the same time.
Always fit new brake pads/linings when
replacing brake discs.
The vehicle is equipped with lightweight
brake discs to which the wheel assembly with
rim and threaded connection is matched.
The use of brake discs other than those
approved by Mercedes-Benz may alter track
width and is subject to approval, if applicable.
Shock-type loads when handling the brake
discs, such as when changing wheels, can
lead to a reduction in comfort when driving
with lightweight brake discs. Avoid shock-
type loads on the lightweight brake discs,
particularly on the brake plate. Driving on wet roads
Aquaplaning If water has accumulated to a certain depth
on the road surface, there is a danger of aqua-
planing occurring, even if:
R you are driving at low speeds
R the tyres have adequate tread depth
For this reason, drive in the following manner in the event of heavy rain or in conditions in
which aquaplaning can occur:
R lower your speed
R avoid tyre ruts Driving tips
225Driving and parking Z

R
avoid sudden steering movements
R brake carefully
Driving on flooded roads !
Bear in mind that vehicles travelling in
front or in the opposite direction create
waves. This may cause the maximum per-
missible water depth to be exceeded.
These notes must be observed under all
circumstances. You could otherwise dam-
age the engine, the electronics or the trans- mission.
If you must drive on stretches of road on
which water has collected, please bear in
mind that:
R in the case of standing water, the water
level may be no higher than the lower edge of the vehicle body
R you should drive no faster than walking
pace Winter driving
G
WARNING
If you shift down on a slippery road surface in an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
This increases the risk of skidding and having
an accident.
Do not shift down for additional engine brak-
ing on a slippery road surface. G
DANGER
If the exhaust pipe is blocked or adequate
ventilation is not possible, poisonous gases
such as carbon monoxide (CO) may enter the vehicle. This is the case, e.g. if the vehicle
becomes trapped in snow. There is a risk of
fatal injury.
If you leave the engine or the auxiliary heating
running, make sure the exhaust pipe and area
around the vehicle are clear of snow. To
ensure an adequate supply of fresh air, open a window on the side of the vehicle that is not
facing into the wind.
Have your vehicle winterproofed at a qualified specialist workshop at the onset of winter.
You should drive particularly carefully on slip- pery road surfaces. Avoid sudden accelera-
tion, steering and braking manoeuvres. Do
not use cruise control or DISTRONIC PLUS.
If the vehicle threatens to skid or cannot be
stopped when moving at low speed:
X Shift the transmission to position N.
X Try to bring the vehicle under control by
using corrective steering.
The outside temperature indicator is not
designed to serve as an ice-warning device
and is therefore unsuitable for that purpose.
Changes in the outside temperature are dis-
played after a short delay.
Indicated temperatures just above the freez-
ing point do not guarantee that the road sur-
face is free of ice. The road may still be icy,
especially in wooded areas or on bridges. The vehicle could skid if you fail to adapt your
driving style. Always adapt your driving style
and drive at a speed to suit the prevailing
weather conditions.
You should pay special attention to road con-
ditions when temperatures are around freez-
ing point.
Further information on driving with snow
chains (Y page 457).
Further information on driving with summer
tyres (Y page 456).
Observe the notes in the "Winter operation"
section (Y page 456). Off-road driving
Important safety notes G
WARNING
If you drive up a steep incline at an angle or
turn on a steep incline, the vehicle could slip 226
Driving tipsDriving and parking

sideways, tip and overturn. There is a risk of
an accident.
When driving up an incline, drive into the line of fall (upwards or downwards in a straight
line) and do not turn. G
WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with hot parts of the exhaust system. There is a risk of fire.
When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
! There is a risk of damage to the vehicle if:
R the vehicle becomes stuck, e.g. on a high
kerb or an unpaved road
R you drive too fast over an obstacle, e.g. a
kerb or a pothole in the road
R a heavy object strikes the underbody or
parts of the chassis
In situations like this, the body, the under-
body, chassis parts, wheels or tyres could
be damaged without the damage being visi-
ble. Components damaged in this way can
unexpectedly fail or, in the case of an acci-
dent, no longer withstand the strain they
are designed for.
If the underbody panelling is damaged,
combustible materials such as leaves,
grass or twigs can gather between the
underbody and the underbody panelling. If
these materials come in contact with hot
parts of the exhaust system, they can catch fire.
In such situations, have the vehicle
checked and repaired immediately at a
qualified specialist workshop. If, upon con-
tinuing your journey, you notice that driving
safety is impaired, pull over and stop the
vehicle immediately, paying attention to road and traffic conditions. In such cases,
consult a qualified specialist workshop.
The vehicle is only designed for easily nego-
tiable off-road terrain and poor road surfaces. When driving off-road, substances such as
sand, mud and water or water mixed with oil
may get into the brakes. This may lead to a
reduction in braking performance or total
brake failure as a result of increased wear.
The braking characteristics will vary depend-
ing on the substances that get into the
brakes. Clean the brakes after driving off-
road. If you notice grinding noises or a reduc-
tion in braking performance, have the brake
system checked at a qualified specialist work- shop immediately. Adapt your driving style to
the altered braking characteristics.
Driving off-road increases the possibility of
damage to the vehicle, which may cause
assemblies or systems to fail. Adapt your
driving style to the conditions of the terrain.
Drive carefully. Have vehicle damage rectified immediately at a qualified specialist work-
shop.
Do not shift into transmission position N
when driving off-road. You could lose control
of the vehicle if you attempt to brake the
vehicle using the service brake. If the gradient
is too steep for your vehicle, back up in
reverse gear.
General notes H
Environmental note
Protection of the environment is of primary
importance. Treat nature with respect.
Observe all prohibiting signs.
Read this section before driving your vehicle
off-road.
Off-road driving is only possible with the Off-
Road Engineering package (Y page 250). Driving tips
227Driving and parking Z