heating MERCEDES-BENZ GLC SUV 2015 Service Manual

Problem
Possible causes/consequences and
M
MSolutions Vehicles with a petrol
engine:
The engine is not run-
ning smoothly and is
misfiring. There is a malfunction in the engine electronics or in a mechanical
component of the engine management system.
X Only depress the accelerator pedal slightly.
Otherwise, non-combusted fuel may get into the catalytic con-
verter and damage it.
X Have the cause rectified immediately at a qualified specialist
workshop. The coolant tempera-
ture display is showing
more than 120 †. A
display message may
also appear in the mul-
tifunction display and a
warning tone may
sound. The coolant level is too low. The coolant is too hot and the engine
is no longer being cooled sufficiently.
X Stop as soon as possible and allow the engine and the coolant to
cool down.
X Check the coolant level (Y page 417). Observe the warning
notes as you do so and top up the coolant if necessary. If the coolant level is correct, the engine radiator fan may be faulty.
The coolant is too hot and the engine is no longer being cooled
sufficiently.
X If the coolant temperature is below 120 †, you can continue
driving to the nearest qualified specialist workshop.
X Avoid heavy loads on the engine as you do so, e.g. driving in
mountainous terrain and stop-start traffic. DYNAMIC SELECT switch
This section describes the DYNAMIC SELECT
switch for all vehicles, except PLUG-IN
HYBRID vehicles. Information on the
DYNAMIC SELECT switch on PLUG ‑IN
HYBRID vehicles (Y page 295).
Use the DYNAMIC SELECT switch to change
the drive program. Depending on the drive
program selected, the following vehicle char- acteristics will change:
R the drive (engine and transmission man-
agement)
R the suspension
R the steering R
the availability of the ECO start/stop func-
tion
R the climate control
- the climate control settings
- the rear window heating operation period
- the performance of the seat heating
If the ignition is switched off for less than four
hours, the previously selected drive program
is activated when the engine is next started. If the ignition is switched off for more than fourhours, drive program Cis activated when the
engine is next started. DYNAMIC SELECT switch
195Driving and parking Z

Drive program S (Sport)
Drive program
Sis characterised by the fol-
lowing:
R the vehicle exhibits sporty driving charac-
teristics.
R the vehicle pulling away in first gear.
R the automatic transmission shifting up
later.
R As a result of the later automatic transmis-
sion shift points, the fuel consumption pos- sibly being higher.
R the suspension exhibits stiff springing and
damping settings (vehicles with
AIR BODY CONTROL).
Drive program C (Comfort) Drive program
Cis characterised by the fol-
lowing:
R the vehicle delivers comfortable, economi-
cal driving characteristics.
R the vehicle pulling away more gently in
forward and reverse gears unless the accel-
erator pedal is depressed fully.
R the vehicle having improved driving stabil-
ity, for example on slippery road surfaces.
R optimal fuel consumption resulting from
the automatic transmission shifting up
sooner. The vehicle is driven in the low
engine speed range and the wheels are less likely to spin.
Drive program E (Economy) Drive program
Eis characterised by the fol-
lowing:
R the vehicle exhibits comfortable, economi-
cal driving characteristics.
R the vehicle pulling away more gently in
forward and reverse gears unless the accel-
erator pedal is depressed fully.
R the vehicle having improved driving stabil-
ity, for example on slippery road surfaces.
R optimal fuel consumption resulting from
the automatic transmission shifting up sooner. The vehicle is driven in the low
engine speed range and the wheels are less
likely to spin.
R during deceleration, the engine is discon-
nected from the drive train. The vehicle
uses kinetic energy and consumes less fuel
(overrun mode).
R the performance of the air-conditioning and
heating systems is reduced. Manual gearshifting
General notes You can change gear yourself using the steer-
ing wheel gearshift paddles. The transmissionmust be in position D.
Depending on which gearshift paddle is
pulled, the automatic transmission immedi-
ately shifts into the next gear up or down, if
permitted.
If you activate manual gearshifting, the mul-
tifunction display will show the current gear
instead of transmission position D.
If manual gearshifting is deactivated, the
gears will be selected automatically.
Temporary setting X
To activate: shift the DIRECT SELECT lever
to position D.
X Pull steering wheel gearshift paddle :
or ;. Automatic transmission
201Driving and parking Z

Problems with the transmission
Problem
Possible causes/consequences and
M
MSolutions The transmission has
problems shifting gear. The transmission is losing oil.
X Have the transmission checked at a qualified specialist work-
shop immediately. The acceleration ability
is deteriorating.
The transmission no
longer changes gear. The transmission is in emergency mode.
It is only possible to shift into
secondgear and reverse gear.
X Stop.
X Shift the transmission to position P.
X Switch off the engine.
X Wait at least ten seconds before restarting the engine.
X Shift the transmission to position Dor R.
If D is selected, the transmission shifts into secondgear; ifRis
selected, the transmission shifts into reverse gear.
X Have the transmission checked at a qualified specialist work-
shop immediately. Problems with PLUG-IN HYBRID operation (Y
page 301).Transfer case
This section only applies to vehicles with all-
wheel drive (4MATIC). The front and rear
axles are constantly driven.
! Performance tests may only be carried
out on a two-axle roller dynamometer. Oth-
erwise, the braking system or the transfer
case could be damaged. Contact a qualified
specialist workshop for more information
on performance tests.
! Since ESP ®
engages automatically, the
ignition must be switched off (the key or
Start/Stop button must be in position 0or
1) if:
R the electric parking brake is being tested
using a brake dynamometer.
R the vehicle is being towed with only one
axle raised (not permitted for vehicles
with 4MATIC).
The brake system could otherwise be dam-
aged. !
Vehicles with 4MATIC must not be towed
with the front or rear axle raised; otherwise,
the transmission may be damaged. Refuelling
Important safety notes
G
WARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
You must avoid fire, naked flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before refuelling. G
WARNING
Fuels are poisonous and hazardous to health. There is a danger of injury.
Do not swallow fuel or let it come into contact
with skin, eyes or clothing. Do not inhale fuel Refuelling
203Driving and parking
Z

time, the driver has adopted the most eco-
nomical driving style for the selected settings
and prevailing conditions. The ECO display
border lights up.
The ECO display does not indicate the actual fuel consumption. The additionally achieved
range displayed under Bonus fr. start
Bonus fr. start
does not indicate a fixed consumption reduc-
tion.
In addition to driving style, the actual con-
sumption is affected by other factors, such
as:
R load
R tyre pressure
R cold start
R choice of route
R the use of electrical consumers
These factors are not included in the ECO dis-
play.
An economical driving style involves driving at a moderate engine speed.
To achieve a higher value in the categories
"acceleration" and "smooth driving":
R observe the gearshift recommendation
R drive the vehicle in drive program E
On long journeys at a constant speed, e.g. on the motorway, only the outer area for "con-
stant" will change.
The ECO display summarises the driving style
from the start of the journey to its completion. Therefore, there are more marked changes in
the outer areas at the start of a journey. Dur- ing a prolonged driving time, these changes
are smaller. For more marked changes, per-
form a manual reset (Y page 319).
Further information on the ECO display
(Y page 318). Brakes
Important safety notes G
WARNING
If you shift down on a slippery road surface in an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
This increases the risk of skidding and having
an accident.
Do not shift down for additional engine brak-
ing on a slippery road surface.
Downhill gradients Change into a lower gear in good time on long
and steep downhill gradients. Take particular note of this when driving a laden vehicle and
when towing a trailer.
This also applies if cruise control, DISTRONIC
PLUS or SPEEDTRONIC are activated.
This will use the braking effect of the engine,
so less braking will be required to maintain
vehicle speed. This relieves the load on the
brake system and prevents the brakes from
overheating and wearing too quickly.
Heavy and light loads G
WARNING
The braking system can overheat if you leave your foot on the brake pedal while driving.
This increases the braking distance and could
even cause the braking system to fail. There is
a risk of an accident.
Never use the brake pedal as a footrest. Do
not simultaneously depress both the brake
pedal and the accelerator pedal while driving.
! Depressing the brake pedal constantly
results in excessive and premature wear to
the brake pads.
If heavy demands are made on the brakes, do not park the vehicle immediately. Drive on for
a short while. This allows the airflow to cool
the brakes more quickly. 224
Driving
tipsDriving an d parking

R
avoid sudden steering movements
R brake carefully
Driving on flooded roads !
Bear in mind that vehicles travelling in
front or in the opposite direction create
waves. This may cause the maximum per-
missible water depth to be exceeded.
These notes must be observed under all
circumstances. You could otherwise dam-
age the engine, the electronics or the trans- mission.
If you must drive on stretches of road on
which water has collected, please bear in
mind that:
R in the case of standing water, the water
level may be no higher than the lower edge of the vehicle body
R you should drive no faster than walking
pace Winter driving
G
WARNING
If you shift down on a slippery road surface in an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
This increases the risk of skidding and having
an accident.
Do not shift down for additional engine brak-
ing on a slippery road surface. G
DANGER
If the exhaust pipe is blocked or adequate
ventilation is not possible, poisonous gases
such as carbon monoxide (CO) may enter the vehicle. This is the case, e.g. if the vehicle
becomes trapped in snow. There is a risk of
fatal injury.
If you leave the engine or the auxiliary heating
running, make sure the exhaust pipe and area
around the vehicle are clear of snow. To
ensure an adequate supply of fresh air, open a window on the side of the vehicle that is not
facing into the wind.
Have your vehicle winterproofed at a qualified specialist workshop at the onset of winter.
You should drive particularly carefully on slip- pery road surfaces. Avoid sudden accelera-
tion, steering and braking manoeuvres. Do
not use cruise control or DISTRONIC PLUS.
If the vehicle threatens to skid or cannot be
stopped when moving at low speed:
X Shift the transmission to position N.
X Try to bring the vehicle under control by
using corrective steering.
The outside temperature indicator is not
designed to serve as an ice-warning device
and is therefore unsuitable for that purpose.
Changes in the outside temperature are dis-
played after a short delay.
Indicated temperatures just above the freez-
ing point do not guarantee that the road sur-
face is free of ice. The road may still be icy,
especially in wooded areas or on bridges. The vehicle could skid if you fail to adapt your
driving style. Always adapt your driving style
and drive at a speed to suit the prevailing
weather conditions.
You should pay special attention to road con-
ditions when temperatures are around freez-
ing point.
Further information on driving with snow
chains (Y page 457).
Further information on driving with summer
tyres (Y page 456).
Observe the notes in the "Winter operation"
section (Y page 456). Off-road driving
Important safety notes G
WARNING
If you drive up a steep incline at an angle or
turn on a steep incline, the vehicle could slip 226
Driving tipsDriving and parking

Hill start assist will aid you when pulling away
on a hill. For further information about hill
start assist, see (Y page 191).
Do not shift into transmission position N
when driving off-road. You could lose control
of the vehicle if you attempt to brake the
vehicle using the service brake. If the gradient
is too steep for your vehicle, back up in
reverse gear.
Always observe the approach/departure
angle values (Y page 489).
Maximum gradient-climbing capability Always observe the maximum gradient climb-
ing ability values (Y page 489).
Hilltops When driving up an uphill gradient, slightly
reduce pressure on the accelerator immedi-
ately before reaching the brow of the hill.
Make use of the vehicle's own impetus to
travel over the brow.
This style of driving prevents:
R the vehicle from lifting off the ground on the
brow of a hill
R the vehicle from travelling too quickly down
the other side
Driving downhill R
Drive slowly.
R Do not drive at an angle down steep
inclines. Steer into the line of fall and drive with the front wheels aligned straight. Oth-erwise, the vehicle could slip sideways, tip
and overturn.
R Before tackling steep downhill gradients,
use the left-hand steering wheel gearshift
paddle to shift to a lower gear.
R Activate DSR. If this is not sufficient, brake
gently. When doing so, make sure that the
vehicle is facing in the direction of the line
of fall.
R Check that the brakes are working normally
after a long downhill stretch. Off-road ABS is activated when the off-road
program is selected.
At speeds below 30 km/h the front wheels
lock cyclically during braking. The digging-in
effect achieved in the process reduces the
stopping distance when driving off-road. The
steerability of the vehicle is considerably
reduced if the wheels lock.
Driving systems
Mercedes-Benz Intelligent Drive
Mercedes-Benz Intelligent Drive stands for
innovative driver assistance and safety sys-
tems which enhance comfort and support the
driver in critical situations. With these intelli-
gent co-ordinated systems Mercedes-Benz
has set a milestone on the path towards
autonomous driving.
Mercedes-Benz Intelligent Drive embraces all elements of active and passive safety in one
well thought-out system – for the safety of the vehicle occupants and that of other road
users.
Further information on driving safety systems (Y page 78). Cruise control
General notes Cruise control maintains a constant road
speed for you. It brakes automatically in order to avoid exceeding the set speed. Change into
a lower gear in good time on long and steep
downhill gradients. Take particular note of
this when driving a laden vehicle and when
towing a trailer. By doing so, you will make
use of the braking effect of the engine. This
relieves the load on the brake system and
prevents the brakes from overheating and
wearing too quickly.
Use cruise control only if road and traffic con- ditions are appropriate for maintaining a
steady speed for a prolonged period. You canstore any road speed above 30 km/h. 230
Driving systemsDriving and parking

lever up
:or down ;to the pressure
point.
The last stored speed increases or decrea- ses in 1 km/h increments.
X To adjust the set speed in 10 km/h
increments: briefly press the cruise con-
trol lever up :or down ;beyond the
pressure point.
The last stored speed increases or decrea- ses in 10 km/h increments.
i Cruise control is not deactivated if you
depress the accelerator pedal. If you accel- erate to overtake, cruise control adjusts
the vehicle's speed to the last speed stored
after you have finished overtaking.
Deactivating cruise control There are several ways to deactivate cruise
control:
X Briefly press the cruise control lever for-
wards =.
or
X Brake.
or
X Briefly move the cruise control lever in the
direction of arrow ;.
Variable SPEEDTRONIC is selected. LIM
indicator lamp :in the cruise control lever
is lit.
Cruise control is automatically deactivated if:
R you apply the electric parking brake
R you are driving at less than 30 km/h R
ESP ®
intervenes or you deactivate ESP ®
R you shift the transmission to position N
while driving
If cruise control is deactivated, you will hear a warning tone. You will see the Cruise con‐ Cruise con‐
trol off
trol off message in the multifunction dis-
play for approximately five seconds.
i The last speed stored is cleared when you
switch off the engine. SPEEDTRONIC
General notes SPEEDTRONIC brakes automatically so that
you do not exceed the set speed. Change into a lower gear in good time on long and steep
downhill gradients. Take particular note of
this when driving a laden vehicle. By doing so,you will make use of the braking effect of the
engine. This relieves the load on the brake
system and prevents the brakes from over-
heating and wearing too quickly.
Important safety notes If you fail to adapt your driving style, SPEED-
TRONIC can neither reduce the risk of an
accident nor override the laws of physics.
SPEEDTRONIC cannot take into account
road, weather or traffic conditions. SPEED-
TRONIC is only an aid. You are responsible for
the distance to the vehicle in front, for vehicle
speed, for braking in good time, and for stay- ing in lane.
If there is a change of drivers, advise the new driver of the speed stored.
You can set a variable or permanent limit
speed:
R variable for speed limits, e.g. in built-up
areas
R permanent for long-term speed restric-
tions, e.g. when driving with winter tyres
fitted (Y page 236) Driving systems
233Driving and parking Z

There are several ways to deactivate variable
SPEEDTRONIC:
X Briefly press the cruise control lever for-
wards =.
or X Briefly press the cruise control lever in the
direction of arrow ;.
LIM indicator lamp :in the cruise control
lever goes out. Variable SPEEDTRONIC is
deactivated.
Cruise control or DISTRONIC PLUS is selec-
ted.
i The last speed stored is cleared when you
switch off the engine.
Permanent SPEEDTRONIC
You can use the on-board computer to limit
the speed permanently to a value between
160 km/h(e.g. for driving on winter tyres) and the maximum speed (Y page 333).
Shortly before the stored speed is reached, it
appears in the multifunction display.
Permanent SPEEDTRONIC remains active,
even if variable SPEEDTRONIC is deactivated.
You cannot exceed the stored limit speed,
even if you depress the accelerator pedal
beyond the pressure point (kickdown). DISTRONIC PLUS
General notes DISTRONIC PLUS regulates the speed and
automatically helps you maintain the dis-
tance to the vehicle detected in front. Vehi-
cles are detected with the aid of the radar
sensor system. DISTRONIC PLUS brakes
automatically so that the set speed is not
exceeded.
Change into a lower gear in good time on long
and steep downhill gradients. Take particular note of this when driving a laden vehicle. By
doing so, you will make use of the braking
effect of the engine. This relieves the load on the brake system and prevents the brakes
from overheating and wearing too quickly.
If DISTRONIC PLUS detects that there is a risk
of a collision, you will be warned visually and acoustically. Without your intervention,
DISTRONIC PLUS cannot prevent a collision.
An intermittent warning tone will then sound
and the distance warning lamp will light up in
the instrument cluster. Brake immediately to
increase the distance to the vehicle driving in
front, or take evasive action, provided it is
safe to do so.
DISTRONIC PLUS operates in the range
between 0 km/h and 200 km/h.
Do not use DISTRONIC PLUS while driving on roads with steep gradients.
Important safety notes G
WARNING
DISTRONIC PLUS does not react to:
R people or animals
R stationary obstacles on the road, e.g. stop-
ped or parked vehicles
R oncoming and crossing traffic
As a result, DISTRONIC PLUS may neither give
warnings nor intervene in such situations.
There is a risk of an accident.
Always pay careful attention to the traffic sit- uation and be ready to brake. G
WARNING
DISTRONIC PLUS cannot always clearly rec-
ognise other road users and complex traffic
conditions.
In such cases, DISTRONIC PLUS may:
R give an unnecessary warning and then
brake the vehicle
R neither give a warning nor intervene
R accelerate or brake unexpectedly
There is a risk of an accident.
Continue to drive carefully and be prepared to
brake, particularly if DISTRONIC PLUS warns
you. 236
Driving systemsDriving an
d parking

R
the climate control
- the climate control settings
- the rear window heating operation period
- the performance of the seat heating
R the availability of the Eco Assistant
If the ignition is switched off for less than four hours, the previously selected drive program
is activated when the engine is next started. If
the ignition is switched off for more than four hours, drive program Cis activated when the
engine is next started. X
Push DYNAMIC SELECT switch :up or
down until the desired drive program is
selected.
The status icon of the selected drive pro-
gram is shown in the multifunction display.
In addition, the current drive program set-
tings are displayed briefly in the Audio 20 or COMAND Online display.
i In a few countries, the ECO start/stop
function is deactivated at the factory due to the quality of the available fuel. In this case,
the ECO start/stop function is not available in any drive program, regardless of the dis-
play in the Audio 20 or COMAND Online
display.
Available drive programs: I
Individual Individual settings
S+
Sport Plus R
Extremely sporty driving
style with boost mode
R Electric-only drive is not
possible S
Sport R
Sporty driving style with
boost mode
R Electric-only drive is not
possible C
Comfort R
Comfortable, economi-
cal driving style
R Electric-only drive is
possible E
Economy R
Particularly economical
driving style
R Electric operation mode
is used as often as pos-
sible
R Double pulses in the
haptic accelerator
pedal, as an indication
to release the accelera-
tor pedal (Y page 297)
R After the accelerator
pedal has been
released, the coasting
characteristics of the
vehicle are adapted to
the traffic conditions Additional information for drive programs
(Y page 200).
Using the steering wheel gearshift paddles,
you can temporarily change gear yourself.
Further information on the manual drive pro-
gram (Y page 296).
Manual gearshifting
Using the steering wheel gearshift paddles,
you can temporarily change gear yourself.
The transmission must be in position D. Dur-
ing manual gearshifting, the combustion
engine is always switched on.
Activating when driving with the electric
motor:
X Pull the left or right steering wheel gearshift
paddle (Y page 201).
The combustion engine is switched on.
Manual gearshifting is activated tempora- 296
PLUG
‑IN HYBRI D operationDriving an d parking

of the added maximum rear axle load when
towing a trailer, the vehicle/trailer combina-
tion may not exceed a maximum speed of
100 km/h for reasons concerning the oper-
ating permit. This also applies in countries in
which the permissible maximum speed for
vehicle/trailer combinations is above
100 km/h.
When towing a trailer, your vehicle's handling characteristics will be different in comparison
to when driving without a trailer and it will
consume more fuel.
Change into a lower gear in good time on long
and steep downhill gradients.
This also applies if cruise control, DISTRONIC PLUS or SPEEDTRONIC are activated.
This will use the braking effect of the engine,
so less braking will be required to maintain
vehicle speed. This relieves the load on the
brake system and prevents the brakes from
overheating and wearing too quickly. If you
need additional braking, depress the brake
pedal repeatedly rather than continuously.
Driving tips If the trailer swings from side to side:
X Do not accelerate.
X Do not countersteer.
X Brake if necessary.
R Maintain a greater distance to the vehicle in
front than when driving without a trailer.
R Avoid braking abruptly. If possible, brake
gently at first to allow the trailer to run on.
Then, increase the braking force rapidly.
R The values given for gradient-climbing
capabilities from a standstill refer to sea
level. When driving in mountainous areas,
note that the power output of the engine,
and consequently the vehicle's gradient-
climbing capability, decrease with increas-
ing altitude. Swinging out the ball coupling
G
WARNING
If the ball coupling is not engaged, the trailer
may come loose. There is a risk of an accident.
Make sure that the ball coupling is securely
engaged and locked in position.
! Do not attempt to speed the up the swing-
out procedure by applying additional pres-
sure with your foot. The system could oth-
erwise be mechanically damaged.
In order to tow a trailer with your vehicle, you
must swing out the ball coupling using the
switch in the driver's door or in the tailgate.
The trailer power socket is integrated in the
ball coupling and swivels out with it.
Only release the ball coupling when its range of movement is unobstructed. Folding out using the switch in the driv-
er's door (all vehicles except plug-in
hybrid vehicles):
X Make sure that the vehicle is stationary.
X Shift the transmission to position P.
X Switch the ignition on.
X Pull switch :briefly.
After a short time the ball coupling swings
out from under the rear bumper. It can take
up to seven seconds before the ball cou-
pling visibly swings out.
X Remove the protective covering from the
ball coupling and store it in a safe place. 304
Towing a trailerDriving and parking