MERCEDES-BENZ GLK-Class 2011 X204 User Guide

Opening/closing the garage door ..227
Programming the remote control ...225
Gear or selector lever (cleaning
guidelines) ......................................... 241
Genuine Mercedes-Benz parts ......... 292
Genuine wood trim and trim strips
(cleaning instructions) ...................... 241
Glove box ........................................... 207
GTW (Gross Trailer Weight)
(definition) ......................................... 285
H
Headlamp cleaning system .............. 105
Adding washer fluid .......................235
Notes ............................................. 299
Headlamp mode (daytime driving)
see Daytime running lamps
Headlamps
Cleaning ......................................... 240
Misting up ...................................... 106
Removing/installing the cover .......109
Head restraints
Adjusting (electrically) .....................93
Adjusting (manually) ........................93
Adjusting (rear) ................................ 93
Installing/removing (rear) ................94
see NECK-PRO head restraints
Heating
see Climate control
High beam flasher ............................. 105
Hill start assist .................................. 132
Hood Closing ........................................... 233
Display message ............................ 192
Opening ......................................... 232
Hydroplaning ..................................... 147
I
Immobilizer .......................................... 65
Instrument cluster Overview .......................................... 26
Submenu (on-board computer) ......171
Warning and indicator lamps ...........27
Instrument cluster lighting ................ 26
Instrument lighting see Instrument cluster lighting
Interior lighting
Automatic control ..........................107
Delayed switch-off (on-board
computer) ...................................... 173
Emergency lighting ........................107
Manual control ............................... 107
Reading lamp ................................. 106
J
Jack Storage location ............................ 245
Using ............................................. 248
Jump-starting ..................................... 256
K
KEYLESS-GO Button ............................................ 129
Convenience closing feature ............84
Display message ............................ 194
Locking ............................................ 69
Starting the engine ........................131
Unlocking ......................................... 69
Key positions
KEYLESS-GO .................................. 129
SmartKey ....................................... 129
Kickdown ........................................... 136
Knee bag .............................................. 38
L
LATCH-type (ISOFIX) child seat
anchors ................................................ 58
License plate lamp (display
message) ............................................ 185
Lights Activating/deactivating the
interior lighting delayed switch-off
(on-board computer) ......................173
Active light function .......................105
Automatic headlamp mode ............103
Cornering light function .................106
Daytime running lamps ..................103
Driving abroad ............................... 102
Fog lamps ...................................... 104
Hazard warning lamps ...................105
High-beam headlamps ...................104
Light switch ................................... 102
Index9BA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 9

Low-beam headlamps ....................103
Rear fog lamp ................................ 104
Switching the daytime driving
lights on/off (on-board computer) . 172
Switching the exterior lighting
delayed switch-off on/off (on-
board computer) ............................ 172
Switching the surround lighting
on/off (on-board computer) ..........172
Light sensor (display message) ....... 186
Loading guidelines ............................ 206
Locking Automatic ........................................ 76
Emergency locking ........................... 77
From inside the vehicle (central
locking button) ................................. 76
Locking verification signal (on-
board computer) ............................... 173
Low-beam headlamp (display
message) ............................................ 183
Luggage net ....................................... 208
Lumbar support ................................... 94
4-way lumbar support ......................94
M
M+S tires ............................................ 148
Main-beam headlamps (display
message) ............................................ 184
Malfunction message see Display messages
Malfunctions relevant to safety
Reporting ......................................... 21
mbrace
Call priority .................................... 223
Display message ............................ 177
Downloading destinations
(COMAND) ..................................... 223
Emergency call .............................. 220
Important safety notes ..................219
Locating a stolen vehicle ...............224
MB info call button ........................222
Remote vehicle locking ..................224
Roadside Assistance button ..........221
Self-test ......................................... 219
System .......................................... 219
Vehicle remote unlocking ..............223
Mechanical key
Function/notes ................................ 71
Memory card (on-board computer) . 169
Memory function ............................... 100
Menu (on-board computer) Audio ............................................. 168
DVD ............................................... 169
Navigation ..................................... 167
Overview of menus ........................165
Service ........................................... 170
Settings ......................................... 171
Telephone ...................................... 169
Trip ................................................ 166
Message memory .............................. 175
Messages see Display messages
Mirrors
Sun visor ........................................ 215
see Exterior mirrors or Rear-view mirror
MP3
Operating (on-board computer) .....169
see separate operating instructions
Multifunction display ........................ 164
Multifunction steering wheel Operating the on-board computer . 163
Overview .......................................... 28
N
Navigation On-board computer .......................167
see separate operating instructions
NECK-PRO head restraints
Operation ......................................... 49
Resetting after being triggered ........50
Notes on breaking-in a new
vehicle ................................................ 128
O
Occupant Classification System
(OCS) Faults ............................................... 45
Operation ......................................... 41
System self-test ............................... 44
Occupant safety
Children in the vehicle .....................55
System overview .............................. 34
10IndexBA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 10

Octane number (fuel) ........................ 296
Odometer ........................................... 166
Off-road 4MATIC .......................................... 156
Oil
see Engine oil
On-board computer
Audio menu ................................... 168
Convenience submenu ..................173
Display messages ..........................175
Factory settings ............................. 174
Important safety notes ..................162
Instrument cluster submenu ..........171
Lighting submenu .......................... 172
Message memory .......................... 175
Navigation menu ............................ 167
Operating video DVD .....................169
Operation ....................................... 163
Overview of menus ........................165
Service menu ................................. 170
Settings menu ............................... 171
Standard display submenu ............166
Telephone menu ............................ 169
Time/Date submenu .....................171
Trip menu ...................................... 166
Vehicle submenu ........................... 173
Opening and closing the side trim
panels ................................................. 112
Operating system see On-board computer
Outside temperature
Display ........................................... 163
Overhead control panel
Overview .......................................... 30
Override feature
Rear side windows ...........................60
P
Paint code number ............................ 293
Paintwork (cleaning instructions) ... 239
Panic alarm .......................................... 61
Panorama roof with power tilt/
sliding panel Opening/closing .............................. 86
Resetting ......................................... 87
Parking ............................................... 142
Parking aid
PARKTRONIC ................................. 151
Rear view camera .......................... 154
Parking brake .................................... 143
Parking lamp (display message) ...... 185
Parking lock Releasing manually (automatic
transmission) ................................. 139
Parking position
Exterior mirror on the front-
passenger side ................................. 99
PARKTRONIC
Activating/deactivating .................153
Function/notes ............................. 151
Malfunction .................................... 154
Problem ......................................... 154
Range of the sensors .....................152
Trailer towing ................................. 153
Warning display ............................. 152
PASSENGER AIRBAG OFF indicator
lamp (only Canada) ............................. 46
PASSENGER AIRBAG OFF indicator
lamp (only USA) ................................... 41
Pedals ................................................. 144
Permanent display (on-board
computer) .......................................... 171
Permanent four-wheel drive see 4MATIC
Plastic trim (cleaning instructions) . 241
Power supply (trailer) ....................... 159
Power washers .................................. 238
Power windows see Side windows
Product information ............................ 17
Program selector button .................. 137
Pulling away Automatic transmission .................131
R
Radio Changing stations (on-board
computer) ...................................... 168
see separate operating instructions
Range (on-board computer) ............. 166
Rear compartment Setting the airflow .........................122
Setting the air vents ......................125
Index11BA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 11

Rear fog lamp (display message) ..... 185
Rear seat backrest Display message ............................ 193
Rear seat backrest (display
message) ............................................ 193
Rear view camera Function/notes ............................. 154
Rear view camera (cleaning
instructions) ...................................... 240
Rear-view mirror Anti-glare (manual) ..........................97
Dipping (automatic) .........................98
Rear window heating
Malfunction .................................... 123
Switching on/off ........................... 123
Rear window wiper ........................... 114
Replacing the wiper blade .............. 115
Refueling ............................................ 140
Remote control Programming (garage door
opener) .......................................... 225
Reporting
Malfunctions relevant to safety ........ 21
Reserve fuel
Display message ............................ 189
Warning lamp ................................. 200
Restraint systems
see SRS
Reversing lamp (display message) .. 185
Roadside Assistance (breakdown) .... 18
Roller blind see Roller sunblind
Roller sunblind
Opening/closing .............................. 87
Panorama roof with power tilt/
sliding panel ..................................... 86
Roof carrier ................................ 213, 214
Roof lining and carpets (cleaning
guidelines) ......................................... 242
Route see Route guidance (on-board
computer)
Route guidance (on-board
computer) .......................................... 167S
Safety Children in the vehicle .....................55
Child restraint systems ....................56
Occupant Classification System
(OCS) ............................................... 41
Overview of occupant safety
systems ........................................... 34
Safety systems
see Driving safety systems
Seat backrest (rear)
Folding forwards/back ..................208
Seat belts
Adjusting the height ......................... 53
Belt force limiters ............................ 54
center rear-compartment seat .........53
Cleaning ......................................... 242
Correct usage .................................. 51
Emergency Tensioning Devices ........ 54
Fastening ......................................... 52
Important safety guidelines .............50
Releasing ......................................... 54
Safety guidelines ............................. 35
Special seat belt retractor ...............58
Warning lamp ................................. 196
Warning lamp (function) ................... 54
Seat heating
Indicator lamp (Malfunction) ............95
Seats
Adjusting (electrically) .....................92
Adjusting the 4-way lumbar
support ............................................ 94
Adjusting the head restraint ............93
Adjusting the lumbar support ..........94
Cleaning the cover .........................242
Correct driver's seat position ........... 90
Important safety notes ....................91
Storing settings (memory
function) ........................................ 100
Switching seat heating on/off .........95
Sensors (cleaning instructions) ....... 240
Service indicator see Service interval display
Service interval display .................... 236
Displaying a service message (on-
board computer) ............................ 237
Service menu (on-board computer) . 17012IndexBA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 12

Service productsBrake fluid ..................................... 298
Capacities ...................................... 295
Coolant (engine) ............................ 298
Engine oil ....................................... 297
Fuel ................................................ 296
Important safety notes ..................294
Notes ............................................. 294
Refrigerant (air-conditioning
system) .......................................... 298
Washer fluid ................................... 299
Settings
Factory (on-board computer) .........174
On-board computer .......................171
Shift ranges ....................................... 137
Side impact air bag ............................. 39
Side marker lamp (display
message) ............................................ 185
Side windows Convenience closing feature ............83
Convenience opening feature ..........83
Important safety information ...........81
Opening/closing .............................. 82
Resetting ......................................... 84
Troubleshooting ............................... 84
Sliding sunroof
Important safety information ...........85
Troubleshooting ............................... 88
see Panorama roof with power
tilt/sliding panel
SmartKey
Changing the battery .......................72
Changing the programming .............71
Checking the battery .................68, 72
Convenience closing feature ............83
Convenience opening feature ..........83
Display message ............................ 193
Important safety notes ....................68
Malfunction ...................................... 74
Starting the engine ........................131
Snow chains ...................................... 148
Socket ................................................ 217
Dashboard ..................................... 217
Luggage compartment ...................217
Rear compartment .........................217
SOS
see mbrace Spare wheel
Notes/data .................................... 289
Storage location ............................ 246
Stowing .......................................... 246
see Emergency spare wheel
Speedometer
Additional speedometer (on-
board computer) ............................ 166
Segments ...................................... 163
Setting the unit (on-board
computer) ...................................... 171
SRS (Supplemental Restraint
System) Display message ............................ 177
Introduction ..................................... 34
Warning lamp ................................. 199
Warning lamp (function) ................... 34
Standard display (on-board
computer) .......................................... 166
Starting the engine Important safety notes ..................130
Station
see Radio
Steering (display message) .............. 193
Steering wheel Adjusting (electrically) .....................96
Adjusting (manually) ........................96
Buttons (on-board computer) ......... 163
Cleaning ......................................... 241
Important safety notes ....................95
Memory function (storing
settings) ........................................... 96
Storing settings (memory
function) ........................................ 100
Stowage compartments
Armrest (under) ............................. 207
Glove box ....................................... 207
Stowage space
Cup holders ................................... 214
Important safety information .........206
Submenu (on-board computer)
Convenience .................................. 173
Factory setting ............................... 174
Instrument cluster .........................171
Lights ............................................. 172
Standard display ............................ 166
Time/Date ..................................... 171
Vehicle ........................................... 173Index13BA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 13

Summer openingsee Convenience opening feature
Sun visor ............................................ 215
Supplemental Restraint System see SRS
Surround lighting (on-board
computer) .......................................... 172
SUV (Sport Utility Vehicle) .......................19
Switching off the alarm (ATA) ............ 65
T
Tachometer ........................................ 163
Tailgate Display message ............................ 192
Emergency unlocking .......................81
Limiting the opening angle ...............80
Tail lamp (display message) ............. 184
Taillight see Tail lamps
Tank content
Fuel gauge ....................................... 26
Technical data ................................... 292
GLK 350 ........................................ 299
GLK 350 4MATIC ........................... 300
Tires/wheels ................................. 287
TELEAID
Call priority .................................... 223
Display message ............................ 177
Downloading destinations
(COMAND) ..................................... 223
Emergency call .............................. 220
Important safety notes ..................219
Locating a stolen vehicle ...............224
MB info call button ........................222
Remote vehicle locking ..................224
Roadside Assistance button ..........221
Self-test ......................................... 219
System .......................................... 219
Vehicle remote unlocking ..............223
Telephone
Accepting a call ............................. 170
Display message ............................ 193
Menu (on-board computer) ............169
Number from the phone book ........ 170
Redialing ........................................ 170
Rejecting/ending a call .................170
Telephone compartment .................. 207
Temperature Coolant .......................................... 162
Outside temperature ...................... 163
Setting ........................................... 121
Theft deterrent locking system
Immobilizer ...................................... 65
Time (on-board computer) ................ 171
Tire pressure Calling up (on-board computer) .....271
Checking manually ........................269
Display message ............................ 189
Maximum ....................................... 274
Notes ............................................. 267
Pressure loss warning ....................269
Recommended ............................... 266
Tire pressure monitoring system
Function/notes ............................. 271
Restarting ...................................... 273
Warning lamp ................................. 202
Tires
Aspect ratio (definition) .................286
Average weight of the vehicle
occupants (definition) ....................284
Bar (definition) ............................... 284
Characteristics .............................. 284
Checking ........................................ 265
Cleaning ......................................... 266
Definition of terms .........................284
Direction of rotation ......................278
Distribution of the vehicle
occupants (definition) ....................287
DOT, Tire Identification Number
(TIN) ............................................... 283
DOT (Department of
Transportation) (definition) ............284
Flat tire .......................................... 247
GAWR (Gross Axle Weight Rating)
(definition) ..................................... 285
GTW (Gross Trailer Weight)
(definition) ..................................... 285
Guidelines to be observed .............265
GVW (Gross Vehicle Weight)
(definition) ..................................... 285
GVWR (Gross Vehicle Weight
Rating) (definition) .........................285
Increased vehicle weight due to
optional equipment (definition) ......28414IndexBA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 14

Kilopascal (kPa) (definition) ...........285
Labeling (overview) ........................280
Load bearing index (definition) ......286
Load index ..................................... 283
Load index (definition) ...................285
Maximum loaded vehicle weight
(definition) ..................................... 285
Maximum load on a tire
(definition) ..................................... 286
Maximum permissible tire
pressure (definition) ....................... 285
Maximum tire load .........................278
Maximum tire load (definition) .......285
Optional equipment weight
(definition) ..................................... 286
PSI (pounds per square inch)
(definition) ..................................... 286
Replacing ....................................... 280
Service life ..................................... 265
Sidewall (definition) .......................286
Speed index (definition) .................285
Storing ........................................... 266
Structure and characteristics
(definition) ..................................... 284
Temperature .................................. 279
TIN (Tire Identification Number)
(definition) ..................................... 286
Tire bead (definition) ......................286
Tire pressure (definition) ................286
Tire pressures (recommended) ......284
Tire size (data) ............................... 287
Tire size designation, load-bearing
capacity, speed index ....................281
Tire tread ....................................... 265
Tire tread (definition) .....................286
Total load limit (definition) .............287
Traction ......................................... 279
Traction (definition) .......................286
Tread wear ..................................... 279
TWR (permissible trailer drawbar
noseweight) (definition) .................286
Uniform Tire Quality Grading
Standards ...................................... 278
Uniform Tire Quality Grading
Standards (definition) ....................284
Unladen weight (definition) ............285
Wear indicator (definition) .............286
Wheel rim (definition) ....................285Tires and wheels (important safety
information) ....................................... 264
Top Tether ............................................ 59
Towing Important safety guidelines ...........258
Installing the towing eye ................258
Removing the towing eye ...............259
Towing a trailer
Driving tips .................................... 156
Trailer
Coupling up ................................... 157
Decoupling ..................................... 158
Display message ............................ 183
Power supply ................................. 159
Towing ........................................... 157
Trailer loads and drawbar
noseweights ...................................... 158
Trailer towing .................................... 136
ESP ®
................................................ 64
PARKTRONIC ................................. 153
Transfer case ..................................... 139
Transmission position display ......... 135
Transmission positions .................... 135
Trip computer (on-board
computer) .......................................... 166
Trip odometer Calling up ....................................... 166
Resetting (on-board computer) ......167
Trunk
Automatic opening ..................... 78, 79
Trunk lid
Opening/closing .............................. 78
Turn signal (display message) ......... 184
Turn signals ....................................... 104
TWR (permissible trailer drawbar
noseweight) (definition) ................... 286
Type plate see Vehicle identification plate
U
Unlocking Emergency unlocking .......................77
From inside the vehicle (central
unlocking button) ............................. 76
Index15BA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 15

V
Vanity mirror Sun visor ........................................ 215
Vehicle
Data acquisition ............................... 21
Emergency unlocking .......................77
Equipment ....................................... 17
Exterior view .................................... 24
Individual settings (on-board
computer) ...................................... 171
Loading .......................................... 274
Lowering ........................................ 252
Maintenance .................................... 18
Parking up ..................................... 144
Raising ........................................... 248
Reporting problems .........................20
Towing away .................................. 258
Tow-starting ................................... 258
Transporting .................................. 260
Vehicle data
see Technical data
Vehicle identification number
see VIN
Vehicle identification plate .............. 293
Vehicle tool kit .................................. 245
Video (DVD) ........................................ 169
Video DVD (on-board computer) ...... 169
VIN ...................................................... 293
W
Warning and indicator lamps ABS ................................................ 197
Brakes ........................................... 195
Check Engine ................................. 200
Coolant .......................................... 201
ESP ®
.............................................. 198
ESP ®
OFF ....................................... 199
Fuel tank ........................................ 200
Overview .......................................... 27
PASSENGER AIRBAG OFF
indicator lamp (only Canada) ...........46
PASSENGER AIRBAG OFF
indicator lamp (only USA) ................41
Reserve fuel ................................... 200
Seat belt ........................................ 196
SRS ................................................ 199
Tire pressure monitor ....................202
Warranty ............................................ 292
Washer fluid reservoir Removing/attaching ......................110
Wheel bolt tightening torque ........... 252
Wheel chock ...................................... 248
Wheels Changing/replacing .......................280
Changing a wheel .......................... 247
Checking ........................................ 265
Cleaning ......................................... 238
Guidelines to be observed .............265
Mounting a wheel .......................... 250
Removing a wheel ..........................250
Tightening torque ........................... 252
Wheel size/tire size .......................287
Window curtain air bag
Display message ............................ 178
Operation ......................................... 41
Windows
see Side windows
Windows (cleaning instructions) ..... 239
Windshield Defrosting ...................................... 122
Windshield washer fluid (display
message) ............................................ 193
Windshield washer system Adding washer fluid .......................235
Notes ............................................. 299
Windshield wipers
Important safety notes ..................113
Replacing the wiper blades ....114, 115
Switching on/off ........................... 113
Troubleshooting ............................. 116
Winter operation ............................... 149
Winter tires M+S tires ....................................... 148
Wiper blades
Cleaning ......................................... 23916IndexBA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 16

Product information
We recommend using genuine Mercedes-
Benz parts as well as conversion parts and
accessories explicitly approved by us for your
vehicle model.
We have tested these parts to determine their
reliability, safety and special suitability for
Mercedes-Benz vehicles. Despite ongoing
market research, Mercedes-Benz is unable to
assess other parts. We cannot therefore be
held responsible for them, even if in individual
cases an official approval or authorization by
governmental or other agencies should exist.
The use of non-approved parts could affect
your vehicle's operating safety. Mercedes-
Benz therefore recommends that you use
genuine Mercedes-Benz parts, conversion
parts and accessories that have been
approved for the type of vehicle. Genuine
Mercedes-Benz parts, approved conversion
parts and accessories are available from any
authorized Mercedes-Benz Center. In
addition, you will receive advice about
permissible technical modifications, and the
parts will be professionally installed.
Operator's Manual
Notes on the Operator's Manual
This Operator's Manual contains a great deal
of helpful information. We urge you to read it
carefully and familiarize yourself with the
vehicle before driving.
For your own safety and longer service life of
the vehicle, we urge you to follow the
instructions and warnings contained in this
Operator's Manual. Ignoring them could
result in damage to the vehicle or personal
injury to you or others. Vehicle damage
caused by failure to follow instructions is not
covered by the Mercedes-Benz Limited
Warranty.
Vehicle equipment
This manual describes all the standard and
optional equipment of your vehicle available
at the time of publication of the Operator's
Manual. Country-specific differences are
possible. Note that your vehicle may not be
equipped with all functions described. This
also refers to safety-related systems and
functions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations. All the systems
found in your vehicle are listed in the original
purchase agreement of your vehicle. Should
you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operating Instructions and the
Maintenance Booklet are important
documents and should be kept in the vehicle.
Service and vehicle operation
Service and literature
The Service and Warranty Information
booklet contains detailed information about
the warranties covering your vehicle. Your
authorized Mercedes-Benz Center will
replace and repair any factory-fitted parts
based on the terms and conditions of the
following warranties:
R New Vehicle Limited Warranty
R Emission System Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
Rhode Island and Vermont
R State Warranty Enforcement Laws (Lemon
Laws)
Introduction17BA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 17

Information for customers in
California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:(1)the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair.(2)the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified Mercedes-Benz in writing of the
need for its repair.(3)the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Information
Booklet describes all necessary maintenance
work that should be performed at regular
intervals.
Always have the Service and Warranty
Information Booklet with you when you bring
the vehicle to an authorized Mercedes-Benz
Center. The service advisor will record each
service in the Service and Warranty
Information Booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to the
toll-free Roadside Assistance number will be
answered by Mercedes-Benz Customer
Assistance Representatives 24 hours a day,
365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information refer to the
Mercedes-Benz Roadside Assistance
Program brochure (in the USA) or the
Roadside Assistance section of the Service
and Warranty Information Booklet (in
Canada) You will find both in your vehicle
literature portfolio.
In accordance with standard program
guidelines, Roadside Assistance is prepared
to provide vehicle service up until a
reasonable distance from the next paved
roadway. We will make every effort to assist
in a breakdown situation. However, the
accessibility of your vehicle will be
determined by our authorized Mercedes-Benz
Service technician or the tow service provider
on a case-by-case basis.
Additional charges may be applicable for a
breakdown location determined not to be a
reasonably accessible roadside location as
determined by our authorized technician and
tow service provider.
18IntroductionBA 204.9 USA, CA Edition A 2011; 1; 6, en-USd2mwentsVersion: 3.0.3.62010-06-15T08:58:39+02:00 - Seite 18