weight MERCEDES-BENZ METRIS 2020 MY20 Operator’s Manual

Useful information
This Operator's Manual describes all models
as well as standard and optional equipment of
your vehicle that were available at the time of
going to print. Country-specific variations are
possible. Note that your vehicle may not be
equipped with all of the described functions.
This also applies to systems and functions rel-
evant to safety.
Read the information on qualified specialist
workshops (Y page
32).Loading guidelines
Important safety notes
G
WARNING
When objects are unsecured or inadequately
secured, they can slip, turn over or be
thrown about, striking vehicle occupants.
This also applies to:
R luggage or loads
R seats which have been removed and are
being transported in the vehicle in an
exceptional case.
There is a risk of injury, particularly in the
event of a braking maneuver or abrupt
change in direction.
Always stow objects in such a way that they
cannot be tossed about. Before traveling,
secure objects, luggage or loads to prevent
them slipping or tipping over. If you remove
a seat, store it preferably outside the vehi-
cle. G
WARNING
As a result of improperly placed or unevenly
distributed loads, the center of gravity of the
load being transported may be too high or
too far back. This can significantly impair
handling as well as steering and braking
characteristics. There is a risk of an acci-
dent. Always make sure that the center of gravity
of the load is:
R between the axles
and
R as low as possible, near the rear axle. G
WARNING
When the permissible wheel loads, axle
loads and/or the maximum permissible
gross vehicle weight are exceeded, driving
safety is compromised. The handling as well
as steering and braking characteristics may
be significantly impaired. Overloaded tires
may overheat, causing them to burst. There
is a risk of an accident.
When transporting a load, always observe
the permissible wheel loads, axle loads and
the maximum permissible gross vehicle
weight for the vehicle (including occupants).
! If you are using a roof carrier, observe the
maximum roof load and maximum roof car-
rier load.
R Do not stack luggage or loads higher than
the backrests.
R Objects to be transported should preferably
be stowed in the cargo compartment.
R When transporting luggage, always use the
cargo tie-down rings for securing loads and
a cargo net, if installed.
R Use cargo tie-down rings and fasteners
which are suitable for the weight and size of
the load.
When using suitable load securing aids and tie
downs, always follow the manufacturer's oper-
ating instructions, in particular the notes on
discard criteria contained therein.
Load securing aids or tie downs must not be
used if:
R identification marks are missing or illegible
R there are yarn breakages, damage to bear-
ing seams or other signs of tearing
R there are signs of shearing, deformation,
pinching or other damage
R there is damage to clamping or connecting
elements
Load securing aids and tie downs in this condi-
tion are ready for discard and must be 242
Loading guidelines
Transporting loads

replaced. If you use load securing aids or tie
downs which are worn out, the load may not
be sufficiently secured and could cause dam-
age to property.
In the event of an accident, have a damaged
cargo compartment floor or loading area, the
cargo tie-down rings and the tie down checked
at a specialist workshop. Otherwise, the load
may not be correctly secured the next time
anything is stowed.
Even if you follow all loading guidelines, the
load increases the risk of injury in the event of
an accident. Observe the information in the
"Securing a load"
(Y page 244) and "Load dis-
tribution" (Y page 243) sections.
You will find information about the maximum
roof load under "Cargo tie-down points and
carrier systems" (Y page 313). You will find
information about roof carriers under "Carrier
systems" (Y page 249). Before loading
! The anti-slip mats cannot be used for
securing goods and must be replaced when
they show signs of:
R Permanent deformation and crushing
R Crack formation
R Cuts
X Tire pressure: check the tire pressure and
correct if necessary
(Y page 282).
X Cargo compartment floor: clean the cargo
compartment floor.
The cargo compartment floor must be free
from oil and dust, dry and swept clean to
prevent the load from slipping.
X Place non-slip mats (anti-slip mats) on the
cargo compartment floor if necessary. During loading
X Observe the gross axle weight rating and
permissible gross vehicle weight for your
vehicle.
Take into account that your vehicle's curb
weight is increased if accessories or optional equipment are installed. The maxi-
mum payload is thus reduced.
X Observe the notes on load distribution
(Y page

243).
The overall center of gravity of the load
should always be as low as possible, cen-
tered and between the axles near the rear
axle.
X Secure the load (Y page
244).
Observe the legal requirements of the coun-
try in which you are currently driving. Checks after loading
G
DANGER
Combustion engines emit poisonous
exhaust gases, such as carbon monoxide.
Exhaust gases can enter the vehicle interior
if the tailgate/rear-end door is open when
the engine is running, especially if the vehi-
cle is in motion. There is a risk of poisoning.
Always switch off the engine before opening
the tailgate/rear-end door. Never drive the
vehicle when the tailgate/rear-end door is
open.
X Securing luggage/loads: make sure that
the luggage and/or load is secure before
every journey and at regular intervals during
a long journey, and correct it if necessary.
X Doors/tailgate: close the sliding doors and
tailgate/door.
X Tire pressure: adjust the tire pressure
according to the vehicle load
(Y page 282).
X Driving style: adapt your driving style
according to the vehicle load. Load distribution
General notes
! Excessive loads on individual points of the
cargo floor or on the load surface impair
vehicle handling characteristics and could
cause damage to the floor covering.
The overall center of gravity of the load should
always be as low as possible, centered and
between the axles near the rear axle. Load distribution
243
Transporting loads Z

X
Always transport loads in the cargo com-
partment and with the seat backrests folded
up and properly locked in position.
X Always place the load against the backrests
of the front or rear seats.
X Move large and heavy loads as far towards
the front of the vehicle as possible against
the front or rear seats. Stow the load flush
with the rear or front seats.
X Always additionally secure the load with
suitable load-securing aids or tie downs.
Observe the following notes:
R Do not stack loads higher than the upper
edge of the backrests.
R Transport loads behind seats that are not
occupied.
R If the rear bench seat is not occupied, insert
the seat belts crosswise into the buckle of
the opposite seat belt. Cargo compartment variations
You can vary the cargo compartment accord-
ing to your transportation requirements as fol-
lows:
R by folding the seat backrests forward to the
table position.
R by removing the rear bench seat.
You will find information about rear bench
seats in the "Rear bench seats" section
( Y page
89). Securing loads
Important safety notes
G
WARNING
If you attach the tie-down incorrectly when
securing the load, the following may occur in
the event of abrupt changes in direction,
braking maneuvers or an accident:
R the cargo tie-down rings may become
detached or the tie-down may tear if the
permissible load is exceeded
R the load may not be restrained. This may cause the load to slip, tip over or
be tossed about, striking vehicle occupants.
There is a risk of an accident and injury.
Always tension the tie-downs in the proper
manner and only between the described
cargo tie-down rings. Always use tie-downs
designed specifically for the loads.
! Observe the information on the maximum
loading capacity of the individual cargo tie-
down points.
If you use several cargo tie-down points to
secure a load, you must always take the
maximum loading capacity of the weakest
cargo tie-down point into account.
If you brake hard, for example, the forces
acting could be up to several times the
weight force of the load. Always use multi-
ple cargo tie-down points in order to distrib-
ute the force absorption. Load the ancho-
rages evenly.
As the driver, you are responsible for ensuring
that: R The load is secured against slipping, tipping,
rolling or falling off in normal traffic condi-
tions, should the vehicle swerve to avoid an
obstacle, in the event of maximum full-stop
braking and on poor road surfaces
R The applicable requirements and guidelines
relating to load-securing practices are met
If this is not the case, this may constitute a
punishable offense, depending on local leg-
islation and any ensuing consequences.
Always observe the legal requirements for
the country you are currently in.
Make sure that the load is secure before every
journey and at regular intervals during a long
journey. Correct an incorrectly or inadequately
secured load if necessary.
Always observe the operating instructions or
the notes of the lashing strap manufacturer for
the operation of the lashing strap.
You can obtain information about securing the
load correctly from the manufacturer of the
load securing aids or tie down for securing the
load. Also observe the safety information in
the loading directions ( Y page 242).
X Fill spaces between the load and the cargo
compartment walls or wheel housings (form-244
Securing loads
Transporting loads

locking). Use rigid load securing aids, such
as wedges, wooden fixings or padding.
X Attach secured and stabilized loads in all
directions to the cargo tie-down rings and
the guide rails in the rear compartment.
Only use tie downs, such as lashing nets
and lashing straps, that have been tested in
accordance with current standards.
When securing a load, always use the clos-
est cargo tie-down rings and pad sharp
edges for protection. Cargo tie-down points (example: Cargo Van)
Fixed cargo tie-down points on the floor
:
Guide/load rails
; Cargo tie-down rings
If your vehicle is equipped with guide/loading
rails : in the floor, you can place lashing rods
directly in front of and behind the load. The
lashing rods directly absorb the potential shift-
ing forces.
Securing loads on the cargo compartment
floor by lashing them down is only recommen-
ded for lightweight loads. Place non-slip mats
(anti-slip mats) under the load to increase load
security.
Spread the load evenly across the cargo tie-
down points/cargo tie-down rings. You will
find information on the maximum loading capacity of the cargo tie-down points under
"Cargo tie-down points and carrier systems"
(Y page
313).
Do not attempt to modify or repair the cargo
tie-down points/cargo tie-down rings or tie
downs. Read the information on qualified spe-
cialist workshops: (Y page 32).
Note for Passenger Vans (vehicle category
M1) on the cargo tie-down points/cargo
tie-down rings on the cargo compartment
floor Lashing angle for optimal load securing (example)
d
Vertical to the cargo compartment floor
e Cargo compartment floor
: Direction of propagation with 75° lashing
angle
; Direction of propagation with 45° lashing
angle
The lashing angle is between the cargo com-
partment floor and the tie downs. For optimal
load securing in accordance with the
ISO 27955 standard, the lashing angle must
be between 45° ; and 75° :. The maximum
nominal tension load of

350 daN for the cargo
tie-down rings in the cargo compartment floor
or in the guide rails may not be exceeded.
Note for commercial vehicles (vehicle cate-
gories N1) without partition
Vehicles that are approved as commercial
vehicles (vehicle category N1) do not meet the
ISO 27956 standard in the currently valid ver-
sion without a partition. The ISO 27956 stand-
ard describes the equipment for correctly
securing a load in delivery vehicles. When
using the vehicle for the transport of goods,
the retrofitting of the partition is strongly rec-
ommended as it is difficult to secure loads cor-
rectly in vehicles without a partition. Securing loads
245
Transporting loads Z

Lashing straps
Important safety notes
G
WARNING
If you attach the tie-down incorrectly when
securing the load, the following may occur in
the event of abrupt changes in direction,
braking maneuvers or an accident:
R the cargo tie-down rings may become
detached or the tie-down may tear if the
permissible load is exceeded
R the load may not be restrained.
This may cause the load to slip, tip over or
be tossed about, striking vehicle occupants.
There is a risk of an accident and injury.
Always tension the tie-downs in the proper
manner and only between the described
cargo tie-down rings. Always use tie-downs
designed specifically for the loads.
! Observe the information on the maximum
loading capacity of the individual cargo tie-
down points.
If you use several cargo tie-down points to
secure a load, you must always take the
maximum loading capacity of the weakest
cargo tie-down point into account.
If you brake hard, for example, the forces
acting could be up to several times the
weight force of the load. Always use multi-
ple cargo tie-down points in order to distrib-
ute the force absorption. Load the ancho-
rages evenly.
Always observe the operating instructions or
the notes of the lashing strap manufacturer for
the operation of the lashing strap.
Securing loads on the cargo compartment
floor by lashing them down is only recommen-
ded for lightweight loads. Place non-slip mats
(anti-slip mats) under the load to increase load
security. Notes and information on:
R the operation of the cargo tie-down rings
and cargo tie-down points can be found in
the "Securing a load" section
(Y page 244)
R the maximum loading capacity of the cargo
tie-down points can be found in the "Techni-
cal data" section ( Y page 313)
R the maximum loading capacity of the lashing
strap can be found on the lashing strap label
If the label is missing or illegible, the lashing
strap is ready to be discarded. Such a lash-
ing strap must be removed from use. If stickers have been included in the delivery:
X Clean the surface before sticker : is
affixed.
The stickers must be affixed to a flat, metal-
lic surface free from grease and dust.
X Affix stickers : on every side of the vehicle
in close proximity to the loading rails in a
clearly visible location. 246
Lashing straps
Transporting loads

Installing
X Clip the load protection net into upper
retainers : in such a way that tensioning
straps = face the rear of the vehicle.
X Pull tensioning straps = of the load protec-
tion net tightly.
X Clip hook ? on tensioning straps = into
cargo tie-down rings A.
X Fold tensioning element ; up.
X Pull the loose ends of tensioning straps =
down in the direction of the arrow until ten-
sioning straps = are tight.
X Fold tensioning element ; down to achieve
the final tension on the straps.
X After traveling a short distance, check that
the load protection net is taut.
X Retighten, if necessary.
Removing X Fold tensioning element ; up.
Tensioning straps = are slack.
X Unclip hook ? of tensioning straps = from
cargo tie-down rings A at the bottom.
X Unclip the load protection net from upper
retainers :.
X Roll up the load protection net and fasten it,
still rolled up, using the Velcro fasteners.
Adjusting the front seat with the load pro-
tection net installed
X Fold tensioning element ; on straps =
upwards.
The load protection net slackens.
X Correctly adjust the front seat.
X Re-tension the load protection net. Carrier systems
G
WARNING
When you load the roof, the center of gravity
of the vehicle rises and the usual driving
characteristics, as well as steering and brak-
ing, change. The vehicle tilts more severely
when cornering and may react more slug-
gishly to steering input.
If you exceed the maximum roof load, the
driving characteristics, as well as the steer- ing and braking, will be greatly impaired.
There is a risk of an accident.
Adjust your driving style and never exceed
the maximum roof load.
You will find information about the maximum
roof load under "Cargo tie-down points and
carrier systems"
(Y page 313).
! Make sure that:
R the screws of the roof carrier are tight-
ened to a maximum torque of 7.4 lb-ft
(10 Nm) in the threaded holes provided
and
R there is a minimum bolt penetration of
4 turns.
Only install roof carriers and rear racks that
have been approved or recommended for
Mercedes-Benz vehicles. This will help avoid
damage to the vehicle.
You can install a roof carrier on the roof and,
for example, a rear-mounted cycle rack on the
tailgate.
Install the protective caps on the securing
threads after you have removed the roof car-
rier.
If you have installed a rear rack on the tailgate,
the additional weight reduces the assistance
provided by the gas pressure springs when the
tailgate is opened. You will then need more
force to open the tailgate. At low outside tem-
peratures below freezing you will need to pro-
vide extra support for the tailgate to prevent it
from sinking unintentionally. Carrier systems
249
Transporting loads Z

X
Thoroughly hose down the vehicle with a
gentle jet of water.
X Do not point the water jet directly towards
the air inlet grilles.
X Use plenty of water and rinse out the
sponge frequently.
X Rinse the vehicle with clean water and dry
thoroughly with a chamois.
X Do not let the cleaning agents dry on the
paintwork.
When using the vehicle in winter, remove all
traces of road salt deposits carefully and as
soon as possible.
Power washers G
WARNING
The water jet from a circular jet nozzle (dirt
blasters) can cause invisible exterior dam-
age to the tires or chassis components.
Components damaged in this way may fail
unexpectedly. There is a risk of an accident.
Do not use power washers with circular jet
nozzles to clean the vehicle. Have damaged
tires or chassis components replaced imme-
diately.
! Under no circumstances use power wash-
ers in the vehicle interior. The pressurized
water and associated spray produced by the
power washer could cause extensive dam-
age to the vehicle.
! When using high-pressure cleaning equip-
ment, maintain a minimum distance of
approx. 1 ft (30 cm
) between the spray noz-
zle and the vehicle parts. Do not use a
power washer with a round-jet nozzle. You
could damage the vehicle or engine parts.
! Keep the water jet moving constantly
while cleaning. This will avoid causing dam-
age to the vehicle.
Do not point the water jet at:
R door joints
R rear view camera
R air bellows
R brake hoses
R wheel balance weights
R electrical components
R electrical connections R
seals
R drive train, especially not at the inter-
mediate bearing of the propeller shaft
Cleaning the engine !
Water must not enter intake or ventilation
openings. When cleaning with high pressure
water or steam cleaners, the spray must not
be aimed directly at electrical components
or the terminals of electrical lines.
Preserve the engine after the engine has
been cleaned. Protect the belt drive system
from exposure to the preservative agent.
Also observe the information under "Power
washers"

(Y page 265).
Cleaning the paintwork !
Do not affix:
R stickers
R films
R magnetic plates or similar items
to painted surfaces. You could otherwise
damage the paintwork.
Scratches, corrosive deposits, areas affected
by corrosion and damage caused by inade-
quate care cannot always be completely
repaired. In such cases, visit a qualified spe-
cialist workshop.
X Remove impurities immediately, where pos-
sible, whilst avoiding rubbing too hard.
X Soak insect remains with insect remover
and rinse off the treated areas afterwards.
X Soak bird droppings with water and rinse off
the treated areas afterwards.
X Remove coolant, brake fluid, tree resin, oils,
fuels and greases by rubbing gently with a
cloth soaked in petroleum ether or lighter
fluid.
X Use tar remover to remove tar stains.
X Use silicone remover to remove wax.
Cleaning the windows G
WARNING
You could become trapped by the wind-
shield wipers if they start moving while
cleaning the windshield or wiper blades.
There is a risk of injury. Care
265
Maintenance and care
Z

Always switch off the windshield wipers and
the ignition before cleaning the windshield
or wiper blades.
! Do not fold the windshield wipers away
from the windshield unless the hood is
closed. Otherwise, you could damage the
hood.
! Hold the wiper arm securely when folding
back. The windshield could be damaged if
the wiper arm smacks against it suddenly.
! Do not use dry cloths, abrasive products,
solvents or cleaning agents containing sol-
vents to clean the inside of the windows. Do
not touch the insides of the windows with
hard objects, e.g. an ice scraper or ring.
There is otherwise a risk of damaging the
windows.
! Clean the water drainage channels of the
windshield and the rear window at regular
intervals. Deposits such as leaves, petals
and pollen may under certain circumstances
prevent water from draining away. This can
lead to corrosion damage and damage to
electronic components.
X Clean the inside and outside of the windows
with a damp cloth and a cleaning agent that
is recommended and approved by
Mercedes-Benz. Exterior
Cleaning the wheels !
Do not use any acidic or alkaline cleaning
agents. They can cause corrosion on the
wheel bolts or the retainer springs for the
wheel-balancing weights.
! Do not park your vehicle for a long period
of time directly after cleaning, particularly
after cleaning the wheel rim with wheel
cleaner. Wheel cleaner can lead to the
increased corrosion of the brake discs and
pads. Therefore, drive for a few minutes
after cleaning. By heating up the brakes, the
brake discs and pads dry. The vehicle can
then be parked for a long period of time.
If you clean the wheels with a power washer,
observe the safety notes for the power washer (Y page 265). You could otherwise damage
the tires.
Cleaning the wiper blades G
WARNING
You could become trapped by the wind-
shield wipers if they start moving while
cleaning the windshield or wiper blades.
There is a risk of injury.
Always switch off the windshield wipers and
the ignition before cleaning the windshield
or wiper blades.
! Do not fold the windshield wipers away
from the windshield unless the hood is
closed. Otherwise, you could damage the
hood.
! Do not pull the wiper blade. Otherwise, the
wiper blade could be damaged.
! Do not clean wiper blades too often and
do not rub them too hard. Otherwise, the
graphite coating could be damaged. This
could cause wiper noise.
! Hold the wiper arm securely when folding
back. The windshield could be damaged if
the wiper arm smacks against it suddenly.
X Turn the SmartKey to position 0 in the igni-
tion lock or remove the SmartKey.
X Fold the windshield wiper arms away from
the windshield until you feel them engage.
X Carefully clean the wiper blades with a
damp cloth.
X Fold back the wiper arms before switching
on the ignition.
Cleaning the exterior lighting !
Only use cleaning agents or cleaning
cloths that are suitable for plastic lenses.
Caustic, irritant or otherwise unsuitable
cleaning agents or cleaning cloths could
scratch or damage the exterior lighting plas-
tic lenses.
i Inquire about suitable cleaning agents or
cleaning cloths at a specialist workshop.
X Clean the plastic lenses of the exterior light-
ing with a damp sponge and a mild cleaning266
Care
Maintenance and care

Useful information
This Operator's Manual describes all models
as well as standard and optional equipment of
your vehicle that were available at the time of
going to print. Country-specific variations are
possible. Note that your vehicle may not be
equipped with all of the described functions.
This also applies to systems and functions rel-
evant to safety.
Read the information on qualified specialist
workshops (Y page
32).Where will I find...?
Vehicle tool kit
General notes Depending on the equipment version of the
vehicle, the vehicle tool kit is:
R in the seat base of the left front seat
R in the rear compartment stowage compart-
ment
R in the tool holder in the cargo compartment
Apart from some country-specific variants,
vehicles without a spare wheel are not equip-
ped with tire-changing tools. If your vehicle is
equipped with tire-changing tools, these are in
the vehicle tool kit. If the vehicle tool kit is
stowed in the driver's seat base, the jack is in
a separate holder in the cargo compartment
on the right-hand side of the vehicle next to
the tailgate/rear-end door

(Y page 272).
Some tools for changing a wheel are specific
to the vehicle. For more information on which
tools are required and approved to perform a
wheel change on your vehicle, consult a quali-
fied specialist workshop.
Necessary tire-changing tools can include, for
example:
R Jack
R Lug wrench
R Ratchet wrench
i The jack has a maximum weight of 7.5 kg
depending on the vehicle's equipment.
The maximum payload of the jack can be
found on the sticker on the jack itself. The jack is maintenance-free. In the event of
a malfunction, please contact a qualified
specialist workshop.
Stowage compartment in the seat
base Stowage compartment in the seat base of the left
front seat
X To open: press both latching springs :
down and release cover ; upwards from
the seat base.
X Remove cover ; by pulling upwards at an
angle from the seat base.
X Remove the clamping strap and remove the
vehicle tool kit.
For vehicles equipped with tire-changing
tools, the jack is in a separate holder in the
cargo compartment on the right-hand side
of the vehicle next to the tailgate/rear-end
door (Y page

272).
X To close: after stowing the vehicle tool bag,
insert cover ; in front of the stowage com-
partment in the seat base and fold shut.
Latching springs : of cover ; must
engage audibly. 270
Where will I find...?
Breakdown assistance

X
Push contact protection cover : of the
jump-starting connection point backwards
against the spring force as far as it will go.
The jump-starting connection point is visi-
ble. Terminal connecting plan
X Remove the cover from positive terminal =
of the donor vehicle's battery.
X Connect the positive terminal clamp of the
jumper cable to positive terminal = of the
donor vehicle's battery, and then to positive
terminal A of the jump-starting connection
point.
X Run the donor vehicle's engine at idling
speed.
X Connect the negative terminal clamp of the
jumper cable to negative terminal ; of the
donor vehicle's battery, and then to ground
contact ? of your own vehicle.
X Insert the key into the ignition lock and start
the engine.
You can now switch electrical consumers
back on except the lighting system.
X Before disconnecting the jumper cables, let
the engine run for several minutes.
X Disconnect the negative terminal of the
jumper cable from ground contact ? and
then from negative terminal ; of the donor
vehicle's battery.
X Disconnect the positive terminal clamp of
the jumper cable from positive terminal A
on the jump-starting connection point, and
then from positive terminal = of the donor
vehicle's battery.
Contact protection cover : is automatically
returned forwards to its original position by
the spring force and the jump-starting con-
nection point is closed. X
Position the cover on positive terminal = of
the donor vehicle's battery.
You can now switch on the lighting system.
X Have the battery checked at a qualified spe-
cialist workshop. Tow-starting and towing away
Important safety notes
G
WARNING
Functions relevant to safety are restricted or
no longer available if:
R the engine is not running.
R the brake system or the power steering is
malfunctioning.
R there is a malfunction in the voltage sup-
ply or the vehicle's electrical system.
If your vehicle is being towed, much more
force may be necessary to steer or brake.
There is a risk of an accident.
In such cases, use a tow bar. Before towing,
make sure that the steering moves freely. G
WARNING
You can no longer steer the vehicle if the
steering wheel lock has been engaged.
There is a risk of an accident.
Always switch off the ignition when towing
the vehicle with a tow cable or a tow bar. G
WARNING
When towing or tow-starting another vehicle
and its weight is greater than the permissi-
ble gross weight of your vehicle, the:
R the towing eye could detach itself
R the vehicle/trailer combination could roll-
over.
There is a risk of an accident.
When towing or tow-starting another vehi-
cle, its weight should not be greater than
the permissible gross weight of your vehicle.
Information on the gross vehicle weight can be
found on the vehicle identification plate
(Y page
304).274
Tow-starting and towing away
Breakdown assistance