ESP MERCEDES-BENZ METRIS 2020 MY20 Operator’s Manual

Symbols
G
WARNING
Warning notes make you aware of dangers
that can threaten your health or life as well
as the health and life of other persons.
Observe the warning notes. H
Environmental note
Environmental notes provide you with infor-
mation on environmentally aware actions or
disposal.
! Notes on material damage alert you to
dangers that could lead to damage to your
vehicle.
i These symbols indicate useful instructions
or further information that could be helpful
to you.
X This symbol designates an instruc-
tion you must follow.
X Several consecutive symbols indi-
cate an instruction with several
steps.
(Y page) This symbol tells you where you can
find further information on a topic.
Y Y This symbol indicates a warning or
an instruction that is continued on
the next page.
Display This text indicates a message on the
display.Registered trademarks
ESP ®
is a registered trademark of Daimler AG. Vehicle distributor
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
Sandy Springs, GA 30328
www.mbusa.com
Customer Assistance Center:
1-877-762-8267 Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, ON M4G 4C9
www.mercedes-benz.ca
Customer Relations Department:
1-800-387-0100
Mercedes-Benz USA, LLC and Mercedes-Benz
Canada Inc. are Daimler companies.

Important safety notes .................. 194
Introduction
................................... 194
Key ................................................ 209
Lamps ............................................ 202
Setting the language ...................... 179
Tires ............................................... 207
Vehicle ........................................... 208
Distance recorder
Displaying (vehicle with steering
wheel buttons) ............................... 183
Displaying (vehicle without steer-
ing wheel buttons) ......................... 177
Setting the display unit (vehicle
without steering wheel buttons) .... 180
Distance recorder
see Trip odometer
Distance warning (warning lamp) .... 235
Distance warning function ............... 149
Door
Changing bulbs (ambient lamp) ..... 104
Display messages (vehicle with
steering wheel buttons) ................. 226
Display messages (vehicle with-
out steering wheel buttons) ........... 208
Indicator lamp ................................ 237
Doors
Central locking/unlocking
(SmartKey) ....................................... 71
Control panel ................................... 44
Emergency locking ........................... 73
Emergency unlocking ....................... 73
Downhill gradients ............................ 142
Drinking and driving ......................... 140
Drinks holder
see Bottle holder
Drinks holder
see Cup holder
Drive program
Automatic transmission ................. 133
Display (DIRECT SELECT lever) ...... 132
Driver's door and front-passenger
door ...................................................... 76
Driver's seat
see Seats
Driving abroad
Fuel ................................................ 141
Low-beam headlamps .................... 141 Mercedes-Benz Service ................. 141
Driving off-road
see Off-road driving
Driving on flooded roads ..................
144
Driving safety systems
ABS (Anti-lock Braking System) ....... 67
BAS (Brake Assist System) .............. 67
EBD (electronic brake force dis-
tribution) .......................................... 68
ESP ®
(Electronic Stability Pro-
gram) ............................................... 68
Important safety information ........... 66
Overview .......................................... 66
Driving system
COLLISION PREVENTION ASSIST .. 149
Display messages (vehicle with-
out steering wheel buttons) ........... 206
Driving systems
Active Parking Assist ..................... 159
ATTENTION ASSIST ........................ 155
Blind Spot Assist ............................ 151
Cruise control ................................ 146
Display messages (vehicle with
steering wheel buttons) ................. 221
Lane Keeping Assist ...................... 153
PARKTRONIC ................................. 156
Rear view camera .......................... 163
Driving tips
Automatic transmission ................. 134
Brakes ........................................... 142
Break-in period .............................. 126
Checking brake lining thickness .... 143
Downhill gradient ........................... 142
Drinking and driving ....................... 140
Driving abroad ............................... 141
Driving in mountainous areas ........ 146
Driving in winter ............................. 144
Driving on flooded roads ................ 144
Driving on wet roads ...................... 143
Exhaust check ............................... 141
Fuel ................................................ 140
General notes ................................ 140
Hydroplaning ................................. 143
Icy road surfaces ........................... 144
Important safety notes .................. 126
Limited braking efficiency on sal-
ted roads ....................................... 142
New brake disks ............................ 143 10
Index

New brake pads/linings ................ 143
Off-road driving ..............................
144
Overrun cut-off .............................. 140
Snow chains .................................. 281
Speed limitation ............................. 141
Towing a trailer .............................. 168
Wet road surface ........................... 142 E
EASY-PACK tailgate Problems with the tailgate

............... 82
EBD (electronic brake force distri-
bution)
Display message (vehicle with
steering wheel buttons) ................. 213
Display message (vehicle without
steering wheel buttons) ................. 199
Function/notes ................................ 68
Electric sliding door
Function ........................................... 78
Important safety notes .................... 78
Obstacle detection ........................... 78
Opening/closing from the inside ..... 79
Problem (malfunction) ..................... 81
Programming the key button ........... 80
Resetting ......................................... 80
Reversing feature ............................. 78
Electrical fuses
see Fuses
Electrical sliding door
Opening/closing from the out-
side .................................................. 78
Electronic brake force distribu-
tion
see EBD (electronic brake force
distribution)
Electronic Stability Program
see ESP ®
(Electronic Stability Program)
Emergency
Automatic measures after an
accident ........................................... 60
Emergency braking
see BAS (Brake Assist System)
Emergency release
Vehicle ............................................. 73
Emergency Tensioning Devices
Activation ......................................... 58 Emissions control
Service and warranty information ....
27
Engine
Altitude limit (diesel engine) .......... 146
Changing the power output ............. 32
Check Engine warning lamp ........... 233
Cleaning instructions ..................... 265
Display messages (vehicle with
steering wheel buttons) ................. 219
Display messages (vehicle with-
out steering wheel buttons) ........... 204
Engine number ............................... 305
Irregular running ............................ 130
Jump-starting ................................. 272
Operating safety .............................. 32
Starting .......................................... 128
Starting problems .......................... 130
Switching off .................................. 139
Tow-starting (vehicle) ..................... 277
Engine electronics
Notes ............................................. 304
Problem (malfunction) ................... 130
Engine oil
Adding ........................................... 253
Additives ........................................ 309
Checking the oil level using the
dipstick .......................................... 252
Display messages (vehicle with
steering wheel buttons) ................. 220
Display messages (vehicle with-
out steering wheel buttons) ........... 205
Filling capacity ............................... 309
Information about oil consump-
tion ................................................ 309
Notes about oil grades ................... 308
Oil change ...................................... 309
Oil level (note) ............................... 252
Viscosity ........................................ 309
Engine oil additives
see Additives
Equipment/conversions ..................... 33
ESC (Electronic Stability Control)
see ESP ®
(Electronic Stability Program)
ESP ®
(Electronic Stability Pro-
gram)
Activating/deactivating (vehicle
with steering wheel buttons) ......... 190 Index
11

Guide rail
Maximum tensile strength ............. 314
Problems ......................................... 89 H
Handbrake see Parking brake
Handling control system
see ESP ®
(Electronic Stability Program)
Hands-free system
see Mobile phone
Harmful substances
Information

................................ 29, 33
Hazard warning lamps ...................... 101
Head restraints
Adjusting (electrically) ..................... 94
Adjusting (manually) ........................ 93
Important safety notes .................... 93
Removing/installing ........................ 93
Headlamps
Changing bulbs (halogen head-
lamps) ............................................ 105
Fogging up ..................................... 102
see Automatic headlamp mode
Heating
see Climate control
High-beam headlamps
Display messages (vehicle with
steering wheel buttons) ................. 217
Display messages (vehicle with-
out steering wheel buttons) ........... 203
Replacing bulbs ............................. 107
Switching on/off ........................... 101
Hill start assist .................................. 129
Hood
Closing ........................................... 251
Display messages (vehicle with
steering wheel buttons) ................. 226
Display messages (vehicle with-
out steering wheel buttons) ........... 208
Important safety notes .................. 250
Opening ......................................... 251
Hydroplaning ..................................... 143 I
Ignition lock see SmartKey positions (ignition lock)
Immobilizer ..........................................

70
Indicator lamps
see Warning and indicator lamps
Insect protection on the radiator ...... 34
Installations and conversions
see Vehicle bodies
Instrument cluster
Buttons (vehicle without steering
wheel buttons) ............................... 176
Overview (vehicle with steering
wheel buttons) ................................. 40
Overview (vehicle without steer-
ing wheel buttons) ........................... 38
Warning and indicator lamps
(vehicle with steering wheel but-
tons) ................................................ 41
Warning and indicator lamps
(vehicle without steering wheel
buttons) ........................................... 39
Instrument cluster lighting .............. 174
Interior lighting
Automatic control .......................... 102
Delayed switch-off (on-board
computer) ...................................... 193
General notes ................................ 102
Manual control ............................... 103
Notes on changing bulbs ............... 103
Overview ........................................ 102
Reading lamp ................................. 102
Rear interior light in the grab
handle ............................................ 103
Replacing bulbs ............................. 103
Switching the cargo compart-
ment lighting on/off (cargo com-
partment) ....................................... 103
Switching the cargo compart-
ment lighting on/off (dashboard) .. 103
Switching the rear compartment
lighting on centrally ....................... 103 J
Jack Holder in the cargo compartment

.. 272 Index
13

Summer tires in winter .................. 280
TIN (Tire Identification Number)
(definition) .....................................
297
Tire bead (definition) ...................... 297
Tire pressure (definition) ................ 296
Tire pressures (recommended) ...... 295
Tire size designation, load-bear-
ing capacity, speed rating .............. 293
Tire tread ....................................... 279
Tire tread (definition) ..................... 297
Total load limit (definition) ............. 297
Traction (definition) ....................... 297
TWR (permissible trailer drawbar
noseweight) (definition) ................. 297
Uniform Tire Quality Grading
Standards (definition) .................... 295
Wear indicator (definition) ............. 297
Wheel and tire combination ........... 302
Wheel rim (definition) .................... 296
Wheel/tire combinations ............... 301
Tool
see Vehicle tool kit
Top Tether ............................................ 63
Tow-starting
Emergency engine starting ............ 277
Important safety notes .................. 274
Towing
If the vehicle is stuck ..................... 276
Installing/removing the towing
eye ................................................. 275
Towing a trailer
Active Parking Assist ..................... 159
Axle load, permissible .................... 315
Cleaning the trailer tow hitch ......... 268
Coupling up a trailer ...................... 170
Decoupling a trailer ....................... 171
Driving tips .................................... 168
Notes on retrofitting ...................... 315
Power supply ................................. 173
Trailer loads ................................... 315
Towing away
Important safety guidelines ........... 274
With both axles on the ground ....... 276
With the rear axle raised ................ 276
Towing eye
Storage location ............................ 270
Trailer coupling
see Towing a trailer Trailer loads and drawbar nose-
weights
...............................................
172
Trailer operation
Lights display messages (vehicle
with steering wheel buttons) ......... 216
Lights display messages (vehicle
without steering wheel buttons) .... 202
Trailer towing
Blind Spot Assist ............................ 153
ESP ®
................................................ 69
PARKTRONIC ................................. 159
Permissible trailer loads and
drawbar noseweights ..................... 172
Transmission
see Automatic transmission
Transmission oil ................................ 310
Transmission positions
Automatic transmission ................. 132
Display (DIRECT SELECT lever) ...... 132
Transport
Lashing straps ............................... 246
Loading guidelines ......................... 242
Stickers ......................................... 246
Vehicle ........................................... 276
Transport by rail ................................ 142
Transportation
Rail ................................................ 142
Transportation aids
Load protection net ....................... 248
Transporting
Cargo compartment variations ...... 244
Load distribution ............................ 243
Securing a load .............................. 244
Trim pieces (cleaning instruc-
tions) .................................................. 269
Trip computer
Displaying (vehicle with steering
wheel buttons) ............................... 184
Displaying (vehicle without steer-
ing wheel buttons) ......................... 177
Resetting (vehicle with steering
wheel buttons) ............................... 185
Resetting (vehicle without steer-
ing wheel buttons) ......................... 177
Selecting the display units (vehi-
cle with steering wheel buttons) .... 192 Index
23

Vehicle data .......................................
312
Vehicle dimensions ........................... 313
Vehicle emergency locking ................ 73
Vehicle identification number
see VIN
Vehicle identification plate .............. 304
Vehicle key
see SmartKey
Vehicle tool kit
in the seat base ............................. 270
Scope ............................................ 270
Storage location ............................ 270
Stowage compartment in the
rear ................................................ 271
Stowage space in the cargo com-
partment ........................................ 272
Ventilation
see Climate control
Vents
see Air vents
VIN
Engine compartment ..................... 305
Type plate ...................................... 304 W
Warning Stickers

........................................... 29
Warning and indicator lamps
ABS ................................................ 230
Brakes ........................................... 229
Check Engine ................................. 233
COLLISION PREVENTION ASSIST .. 235
Coolant .......................................... 233
Distance warning ........................... 235
Door ............................................... 237
ESP ®
.............................................. 230
ESP ®
OFF ....................................... 232
Fuel tank ........................................ 233
General notes ................................ 227
Overview (vehicle with steering
wheel buttons) ................................. 41
Overview (vehicle without steer-
ing wheel buttons) ........................... 39
Parking brake ................................ 138
PASSENGER AIR BAG OFF ............... 47
Rear door ....................................... 237
Reserve fuel ................................... 233 Restraint system ............................ 232
Seat belt ........................................

228
Sliding door ................................... 237
Steering ......................................... 237
Tire pressure monitor .................... 236
Warranty .............................................. 27
Washer fluid
Adding ........................................... 256
Capacities ...................................... 312
Display messages (vehicle with
steering wheel buttons) ................. 227
Display messages (vehicle with-
out steering wheel buttons) ........... 209
Notes ............................................. 312
Wheel and tire combination
see Tires
Wheel bolt tightening torque ........... 300
Wheels
Changing a wheel .......................... 297
Checking ........................................ 279
Cleaning ......................................... 266
Important safety notes .................. 278
Interchanging/changing ................ 297
Mounting a new wheel ................... 300
Mounting a wheel .......................... 298
Removing a wheel .......................... 299
Removing and mounting the
spare wheel ................................... 303
Snow chains .................................. 281
Storing ........................................... 298
Tightening torque ........................... 300
Wheel/tire combinations ............... 301
Window curtain air bag
Display message (vehicle with
steering wheel buttons) ................. 215
Display message (vehicle without
steering wheel buttons) ................. 201
Operation ......................................... 53
Windows
see Side windows
Windows misted up
see Climate control
Windshield
Cleaning ......................................... 265
Defrosting ...................................... 121
Windshield
see Windshield Index
25

that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affec-
ted by these factors:
R operating conditions of your vehicle
R your personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions:
R avoid short trips as these increase fuel
consumption.
R always make sure that the tire pressures
are correct.
R do not carry any unnecessary weight.
R remove roof racks once you no longer
need them.
R a regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
R always have service work carried out at a
qualified specialist workshop.
Personal driving style:
R do not depress the accelerator pedal
when starting the engine.
R do not warm up the engine when the vehi-
cle is stationary.
R drive carefully and maintain a safe dis-
tance from the vehicle in front.
R avoid frequent, sudden acceleration and
braking.
R change gear in good time and use each
gear only up to Ô of its maximum engine
speed.
R switch off the engine in stationary traffic.
R keep an eye on the vehicle's fuel con-
sumption. Environmental issues and recom-
mendations
When prompted by this Operator's Manual to
dispose of materials, please try to regenerate
and recycle these materials. Observe all rele-
vant environmental guidelines and regulations
when disposing of materials. This helps to pro-
tect the environment. Operating safety and vehicle
approval
Important safety notes
G
WARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions
or system failures. There is a risk of an acci-
dent.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist work-
shop.
Airbags and pyrotechnic Emergency Tension-
ing Devices contain perchlorate material,
which may require special handling or environ-
mental protection measures. National guide-
lines must be observed during disposal.
For California, you will find further information
online at: http://www.dtsc.ca.gov Notes on driving
Damage to the vehicle may occur in the follow-
ing cases:
R The vehicle becomes grounded, e.g. on a
high curb or an unpaved road.
R You drive too fast over an obstacle, e.g. a
curb, a speed bump or a pothole in the road.
R A heavy object strikes the underbody or
chassis components.
In such situations, the body, frame, under-
body, chassis parts, wheels or tires could be
damaged without the damage being visible.
Components damaged in this way can unex-
pectedly fail or, in the case of an accident, no 30
Introduction

longer withstand the strain they are designed
for.
If the underbody paneling is damaged, flamma-
ble material, such as leaves, grass or twigs,
could collect between the underbody and
underbody paneling. If these materials come in
contact with hot parts of the exhaust system
for an extended period, they can catch fire.
G
WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact
with hot parts of the exhaust system. There
is a risk of fire.
When driving on an unpaved road or off-
road, check the vehicle underside regularly.
In particular, remove trapped plant parts or
other flammable material. Contact a quali-
fied specialist workshop immediately if dam-
age is detected.
Have the vehicle checked and repaired imme-
diately at a qualified specialist workshop. If, on
continuing your journey, you notice that driv-
ing safety is impaired, pull over and stop the
vehicle immediately, paying attention to road
and traffic conditions. In such cases, consult a
qualified specialist workshop. Declarations of conformity
Vehicle components which receive
and/or transmit radio waves USA: "The wireless devices of this vehicle
comply with Part 15 of the FCC Rules. Opera-
tion is subject to the following two conditions:
1) These devices may not cause harmful inter-
ference, and 2) These devices must accept any
interference received, including interference
that may cause undesired operation. Changes
or modifications not expressly approved by the
party responsible for compliance could void
the user's authority to operate the equip-
ment".
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions: (1) These devices
may not cause interference, and (2) These
devices must accept any interference, includ- ing interference that may cause undesired
operation of the device".
Diagnostics connection
The diagnostics connection is used for con-
necting diagnostic equipment at a qualified
specialist workshop. G
WARNING
If you connect equipment to a diagnostics
connection in the vehicle, it may affect the
operation of vehicle systems. As a result,
the operating safety of the vehicle could be
affected. There is a risk of an accident.
Only connect equipment to a diagnostics
connection in the vehicle, which is approved
for your vehicle by Mercedes-Benz. G
WARNING
Make sure that there is sufficient clearance
around the pedals when floormats are used,
and that the floormats are properly secured.
The floormats must be correctly secured at
all times using the securing knob and retain-
ers.
Before you drive off, check the floormats
and secure them if necessary. A floormat
which is not properly secured can slip and
thereby interfere with the movement of the
pedals.
Do not place floormats on top of one
another.
! Draining the battery through using devices
on the diagnostics connection.
Using devices at the diagnostics connection
places a load on the battery.
R Check the battery charge status.
R Charge the battery if the charge status is
low. Introduction
31 Z

You can find more information on vehicle
safety under:
http://www.safercar.gov Possible danger due to substances
hazardous to health
In compliance with Proposition 65 (“Prop65”),
the following detachable label has been added
to each vehicle sold in California: Vehicle registration
Mercedes-Benz may ask its Mercedes-Benz
Commercial Van Center to carry out technical
inspections on certain vehicles. This is always
the case if it is possible to improve quality or
safety levels. Mercedes-Benz can only inform
you about vehicle checks if it has your regis-
tration data.
Your registration data are not available if:
R your vehicle was not purchased at a
Mercedes-Benz Commercial Van Center
R your vehicle has not yet been inspected at a
Mercedes-Benz Commercial Van Center
It is advisable to register your vehicle with a
Mercedes-Benz Commercial Van Center.
Inform Mercedes-Benz as soon as possible
about any change in address or vehicle owner-
ship. Attachments, bodies, equipment and
conversions
Notes on body/equipment mounting
directives !
For safety reasons, have bodies manufac-
tured and installed in accordance with the
valid Mercedes-Benz body/equipment
mounting directives. These body/equipment
mounting directives guarantee that the
chassis and add-on equipment form a cohe-
sive whole and that the highest possible
level of operating and driving safety is
reached.
For safety reasons, Mercedes-Benz recom-
mends that:
R no other modifications be made to the
vehicle.
R approval be obtained from Mercedes-
Benz in the event of deviations from
approved body/equipment mounting
directives.
Approval by official testing centers or per-
mission given by authorities do not elimi-
nate safety risks.
Observe the information on genuine
Mercedes-Benz parts
(Y page 34).
You can obtain further information from any
Mercedes-Benz Commercial Van Center. G
WARNING
The function of systems or components can
be affected by conversions or modifications
to the vehicle. They might not function prop-
erly anymore and/or jeopardize the opera-
tional safety of the vehicle. There is an
increased risk of an accident and injury.
Conversions or modifications should always
be carried out at qualified specialist work-
shop.
If you intend on making alterations to the vehi-
cle, Mercedes-Benz strongly recommends that
you contact the distributor named on the
inside of the front cover. Here you will obtain
all necessary information (there may be a
charge).
Body manufacturers and dealers who make
any modifications which may affect the final
certification of the engine, vehicle or equip-
ment assume the sole responsibility for the Introduction
33 Z

vehicle. This also includes labeling and docu-
mentation affected by their modifications.
It is their responsibility to certify that:
R the altered vehicle conforms to all applica-
ble standards and regulations affected by
the vehicle alteration
R the altered vehicle continues to comply with
the motor vehicle safety standards and
emissions regulations
R the changes or installation of accessories do
not impair the safety of the vehicle
We are not responsible for any final certifica-
tion or claims regarding product liability or
warranty claims that arise as a result of such
changes. This applies to:
R components, assemblies or systems which
have been altered
R non-compliance with emissions laws and
regulations or with vehicle safety standards
arising as a result of the alterations
R all consequences resulting form the
changed, less safe or even defective vehicle
We do not assume responsibility as the final
stage manufacturer or the consequential prod-
uct liability.
Notes on the engine radiator Even seemingly small changes to the vehicle,
such as attaching a radiator trim for winter
driving or as protection against insects, are
not permitted. Do not cover the radiator. Do
not use thermal mats, insect protection covers
or anything similar.
Doing so can cause the diagnostics system to
display inaccurate values. Some of these val-
ues are legally required and must always be
correct.
Notes for commercial vehicles without
partitions Vehicles, which are approved as commercial
vehicles (N1), do not comply with the
ISO 27956
standard in the respective current
valid version unless equipped with a partition.
The ISO 27956 Standard details the equip-
ment for correct load securing in delivery vehi-
cles. Retrofitting the partition is strongly rec-
ommended when using the vehicle for the
transport of goods, as correct load securing in
vehicles without the partition is difficult to
achieve. Genuine Mercedes-Benz parts
! Air bags and Emergency Tensioning Devi-
ces, as well as control units and sensors for
these restraint systems, may be installed in
the following areas of your vehicle:
R doors
R door pillars
R door sills
R seats
R cockpit
R instrument cluster
R center console
Do not install accessories such as audio sys-
tems in these areas. Do not carry out
repairs or welding. You could impair the
operating efficiency of the restraint sys-
tems.
Have aftermarket accessories installed at a
qualified specialist workshop. H
Environmental note
We supply reconditioned assemblies and
parts which are of the same quality as new
parts. The same New Vehicle Limited War-
ranty applies as for new parts.
The operating safety of the vehicle could be
jeopardized if you use parts, tires and wheels
as well as accessories relevant to safety which
have not been approved by Mercedes-Benz.
This could lead to malfunctions in safety-rele-
vant systems, e.g. the brake system. Only use
genuine Mercedes-Benz parts or parts of equal
quality. Only use tires, wheels and accessories
that have been specifically approved for your
vehicle.
Mercedes-Benz tests genuine Mercedes-Benz
parts, conversion parts and accessories that
have been specifically approved for the type of
vehicle for:
R Reliability
R Safety
R Suitability
Despite ongoing market research, Mercedes-
Benz is unable to assess other parts. Even if
an independent or official approval has been
provided in exceptional cases, Mercedes-Benz
accepts no responsibility for the use of such
parts in Mercedes-Benz vehicles. 34
Introduction