MERCEDES-BENZ S-Class 2014 W222 Comand Manual

Problems with the navigation system
Problem Possible causes/consequences and
0050
0050Solutions COMAND does not
resume route guidance
after the journey has
been interrupted. Route guidance is canceled if you interrupt the journey for more
than two hours.
"Interrupting the journey" refers to stopping the vehicle.
"Continuing route guidance" refers to switching COMAND back on
and driving on.
X
Continue route guidance manually (Y page 96).Problem Possible causes/consequences and
0050 0050Solutions COMAND is unable to
determine the vehicle's
position. COMAND has to redetermine the position of the vehicle if the
vehicle has been transported.
Example:
R
After transporting the vehicle by ferry
R after transporting the vehicle by motorail
X Start the vehicle and pull away.
COMAND determines the vehicle's position. Depending on the
driving situation, this may take some time.
Route guidance may be restricted during the determination of
the vehicle's position.
When positioning is complete, route guidance is resumed with
navigation announcements and route guidance displays. Problem Possible causes/consequences and
0050 0050Solutions The
Navigation
Navigation
Unavailable
Unavailable message
appears. COMAND has an integrated hard drive on which the digital map is
stored.
To protect the integrated hard drive against damage, COMAND
deactivates it at very high and low temperatures. The navigation
system will then be temporarily unavailable.
X
Let the vehicle and COMAND cool down to a normal
temperature.
X To hide the message: switch COMAND off and then on again. Problems with the navigation system
119Navigation Z

Problem Possible causes/consequences and
0050
0050Solutions You see a message
informing you that the
data medium
containing the digital
map is incompatible
with the vehicle
software. The data medium containing the digital map cannot be used for
the update.
X
To confirm the message: press the controller.
X Remove the data medium.
X Have the system database checked at an authorized Mercedes-
Benz Center. Problem Possible causes/consequences and
0050 0050Solutions The map software
update has failed. The data medium is dirty.
X
Clean the data medium.
X Restart the update. The data medium is scratched.
X
Consult an authorized Mercedes-Benz Center. There is overheating due to excessive temperatures in the vehicle
interior.
X
Wait until the vehicle interior has cooled down.
X Restart the update. COMAND's integrated hard disk is defective.
X
Consult an authorized Mercedes-Benz Center. Problem Possible causes/consequences and
0050 0050Solutions COMAND asks for an
activation code during
the map update. The digital map is secured with an activation code.
X
Consult an authorized Mercedes-Benz Center. 120
Problems with the navigation systemNavigation

Your COMAND equipment
................122
General notes .................................... 122
Telephony via the Bluetooth ®
inter-
face .................................................... 123
Reception and transmission volume 130
Using the telephone .........................130
Using the phone book ......................134
Using call lists ................................... 138
Using the speed dial list ...................141
Messages (text messages and e-
mails) ................................................. 142
Using the address book ...................148 121Telephone

Your COMAND equipment
These operating instructions describe all
standard and optional equipment available
for your COMAND system at the time of
purchase. Country-specific differences are
possible. Please note that your
COMAND system may not be equipped with
all the features described. This also applies to
safety-relevant systems and functions.
Therefore, the equipment on your COMAND
system may differ from that in the
descriptions and illustrations. Should you
have any questions concerning equipment
and operation, please consult an authorized
Mercedes-Benz Center. General notes
Important safety notes
G
WARNING
If you operate mobile communication
equipment while driving, you will be
distracted from traffic conditions. You could
also lose control of the vehicle. There is a risk
of an accident.
Only operate this equipment when the vehicle
is stationary.
If you make a call on your mobile phone while
driving, always use hands-free mode. Only
use the mobile phone when road, weather
and traffic conditions permit. Some
jurisdictions prohibit the driver from using a
mobile phone while driving a vehicle.
Bear in mind that at a speed of only 30 mph
(approximately 50 km/h), the vehicle covers
a distance of 44 feet (approximately 14 m)
per second.
Excessive levels of electromagnetic radiation
may cause damage to your health and the
health of others.
There is scientific discussion surrounding the
possible health risks posed by
electromagnetic fields. You can reduce this
risk by using an exterior antenna. Therefore, only use mobile communication
equipment if it is connected to the exterior
antenna of the vehicle. Introduction
COMAND allows you to use the following
modes of telephony:
R Telephony via the Bluetooth ®
interface
using COMAND
R Business telephony via the Bluetooth ®
interface of the Multi-Seat-Entertainment
System (handset).
i Business telephony is only available if the
vehicle is equipped with a Multi-Seat-
Entertainment System and the business
telephony option.
When connecting Bluetooth ®
-capable mobile
phones with PBAP (Phone BookAccess
Profile), the contacts are automatically
downloaded to COMAND or the Multi-Seat-
Entertainment System.
With a suitable mobile phone, you can use the
hands-free system and receive vCards via the
Bluetooth ®
interface.
You can use the text message and e-mail
functions if the mobile phone supports the
MAP Bluetooth ®
profile ( Message Access
Profile).
You can obtain more detailed information
about suitable mobile phones and about
connecting Bluetooth ®
-capable mobile
phones to COMAND on the Internet at
http://www.mbusa-mobile.com. Or call
the Mercedes-Benz Customer Assistance
center at
1-800-FOR-MERCedes(1-800-367-6372) for
the USA or at 1-800-387-0100 for Canada. 122
General notesTelephone

Call disconnection while the vehicle is
in motion
A call may be disconnected if:
R there is insufficient network coverage in
certain areas.
R you move from one transmitter/receiver
area (cell) into another and no channels are
free.
R you use a SIM card which is not compatible
with the network available. Operating options
You can operate the telephone by:
R using the controller:
Turn
Slide 009500520096 or009700520064
Press
R using the 0061or0076 button and using
the telephone keypad on COMAND
R using the 0061or0076 button on the
multifunction steering wheel
R using the Voice Control System (see the
separate Voice Control System operating
instructions)
Unless stated otherwise, the descriptions and
illustrations in this section refer to COMAND. Function restrictions
The telephone is not ready for use in the
following situations:
R The telephone automatically tries to log on
to a network. If no network is available, you
may not be able to make a " 911"
emergency call. If you attempt to make an
outgoing call, the No
No Service Service message will
appear for a short while. "911" emergency call
G
WARNING
The 911 emergency call system is a public
service. Using it without due cause is a
criminal offense.
The following requirements must be fulfilled
for a 911emergency call:
R the mobile phone must be switched on.
R a network must be available.
R a valid and operational SIM card must be
inserted in the mobile phone.
R the mobile phone is connected to COMAND
via Bluetooth ®
.
If you cannot make an emergency call, you
must arrange rescue measures yourself.
X Enter the number on COMAND
(Y page 131).
X Press 0061.
The telephone makes the connection.
X Wait until the emergency call center
answers and describe the emergency
situation. Telephony via the Bluetooth
®
interface Prerequisites
For telephony via COMAND's Bluetooth ®
interface, a Bluetooth ®
-capable mobile
phone is required.
On COMAND
X Activate the Bluetooth ®
function in
COMAND (Y page 45).
On the mobile phone
X Switch on the mobile phone and enter the
PIN when prompted to do so (see the
manufacturer's operating instructions).
X Activate Bluetooth ®
functions and, if
necessary, Bluetooth ®
visibility on the Telephony via the Bluetooth
®
interface 123Telephone Z

mobile phone (see the manufacturer's
operating instructions).
The battery of the mobile phone should
always be kept sufficiently charged in order
to prevent malfunctions.
Preparing for telephony via the Bluetooth ®
interface:
R Hands-Free Profile
The mobile phone must support Hands-
Free Profile 1.0 or above.
R Bluetooth ®
visibility
Bluetooth ®
must be activated on the
mobile phone and must be made visible to
other devices (see the manufacturer's
operating instructions).
This visibility is for restricted periods of
time on some mobile phones.
R Bluetooth ®
device name
Every Bluetooth ®
device has its own
Bluetooth ®
device name. This device name
is freely definable, but can be identical for
all devices from the same manufacturer. It
is therefore recommended that you change
this name so that you can easily recognize
your mobile phone (see the manufacturer's
operating instructions).
i Not all mobile phones available on the
market are equally suitable. You can obtain
more detailed information about suitable
mobile phones and about the connection
between the mobile phone and COMAND
on the Internet at
http://www.mbusa-mobile.com.
Or call:
R the Mercedes-Benz Customer
Assistance Center on
1-800-FOR-MERCedes
(1-800-367-6372) (for the USA)
R the Customer Relations Center on
1-800-387-0100 (for Canada)
i Some displays (e.g. the signal strength)
depend on the supported version of the
Hands-Free Profile. Connecting a mobile phone
General information Before using your mobile phone with
COMAND for the first time, you will need to
search (Y
page 124) for the phone and then
authorize it (log in) (Y page 125).
Device-specific information on authorizing
and connecting Bluetooth ®
-capable mobile
phones can be found on the Internet at
http://www.mercedes-benz.com/
connect .
When you authorize a new mobile phone, it is
connected automatically.
You can authorize up to 15 mobile phones.
Only one mobile phone can be connected to
COMAND at any one time.
If the mobile phone supports the PBAP
(Phone BookAccess Profile) and MAP
(Message AccessProfile) profiles, the
following information will be displayed on
COMAND when you connect:
R phone book
R call lists
R the messages (text and e-mail)
Further information on the conditions for
connecting (Y page 123).
Searching for a mobile phone X
Press the 002Bbutton.
X To switch to the menu bar in the telephone
basic menu: slide 00520064the controller.
X To select Connect Device Connect Device: turn the
controller and press to confirm. 124
Telephony via the Bluetooth ®
interfaceTelephone

X
To select the COMAND
COMANDPhone
PhoneorBusiness
Business
Phone
Phone: turn and press the controller.
If you select COMAND Phone
COMAND Phone, the mobile
phone will be connected with COMAND. If
you select Business phone in the
Business phone in the
rear compartment
rear compartment , the mobile phone will
be connected with the Rear Seat
Entertainment System. X
To select Search for Phone from Search for Phone from
Vehicle
Vehicle: turn the controller and press to
confirm.
A message appears.
X To select Start Search
Start Search: slide the
controller 00520096and press to confirm.
The Search for Bluetooth Devices Search for Bluetooth Devices
message appears. COMAND searches for
mobile phones within range and adds them
to the Bluetooth ®
phone list.
If a new phone is found, it appears in the
list with the 00D3symbol.
The duration of the search depends on the
number of Bluetooth ®
telephones within
range and their characteristics. Symbols in the Bluetooth
®
phone list Symbo
l Explanation
00D3
New mobile phone in range, but
not yet authorized
00DC
Mobile phone is authorized, but is
not connected
0036
Mobile phone is authorized and
connected
The Bluetooth
®
telephone list shows all
mobile phones within range and all previously
authorized mobile phones, whether or not
they are in range.
i Mobile phones which are connected to
the optionally available telephone module
with Bluetooth ®
(SAP profile) are displayed
in their own telephone list. These are found
below the entry SAP Module Phones SAP Module Phones.
i If the Bluetooth ®
telephones list is already
full, you will be requested to de-authorize a
mobile phone ( Ypage 128). If COMAND
does not find your mobile phone, external
authorization may be necessary
(Y page 127).
i If you call up the telephone list again, the
unauthorized devices are removed from the
list. In this case, start a new search to
update the Bluetooth ®
telephone list.
Authorizing (registering) a mobile
phone If your mobile phone supports Secure Simple
Pairing, you can use the first option.
Otherwise, the second option is available by
entering the passkey.Telephony via the Bluetooth
®
interface 125Telephone Z

Option 1: using Secure Simple Pairing
Prerequisite:
The mobile phone (or the Bluetooth
®
audio
device) must support the Bluetooth ®
version
2.1 for connection via Secure Simple Pairing.
COMAND creates a six-digit code, which is
displayed on both devices that are to be
connected.
If the number code is the same on both
devices:
X To select Yes Yes: press the controller.
If you select Yes
Yes, authorization is continued
and the mobile phone is connected.
If you select No
No, the process will be
canceled.
X Confirm the message on the mobile phone
(see the manufacturer's operating
instructions). Option 2: using the passkey (access
number)
X
To select the mobile phone with the 00D3
symbol in the Bluetooth ®
telephones list:
turn the controller and press to confirm.
The input menu for the passkey appears. The passkey is a one to sixteen-digit number
combination which you can choose yourself.
You must enter the same number
combination in COMAND and in the
Bluetooth
®
-capable mobile phone (see the
manufacturer's operating instructions).
i Some mobile phones require a passkey
with four or more digits.
i If you wish to re-authorize the mobile
phone after de-authorizing it, you can
choose another passkey for it.
i Mercedes-Benz recommends de-
authorization in COMAND and on the
mobile phone ( Ypage 128). Subsequent
authorization may otherwise fail.
X To enter a passkey in COMAND: press the
number keys in turn.
0054 is highlighted after the first number
has been entered.
X To select 0054after entering all numbers:
turn the controller and press to confirm.
Further entry options:
R Using the character list in the input menu
X To enter the passkey on the mobile
phone: if the Bluetooth ®
connection is
successful, your mobile phone will prompt
you to enter the passkey (see the
manufacturer's operating instructions).
X Enter the same passkey in the mobile
phone as the one already entered in
COMAND.
The Connecting Profiles...
Connecting Profiles... message
appears.
The Authorization Successful Authorization Successful
message appears once authorization is
completed.
i After entering the passkey, you may also
need to enter a confirmation in your mobile
phone to connect calls. Please check your
mobile phone display. On some mobile
phones, this confirmation can be saved. In
this case, you do not need to enter it again.
If the COMAND display shows the
Authorization Failed
Authorization Failed message, you126
Telephony via the Bluetooth ®
interfaceTelephone

may have exceeded the prescribed time
period. Repeat the procedure.
The mobile phone is connected to COMAND
(authorized). You can now make phone calls
using the COMAND hands-free system.
External authorization If COMAND does not detect your mobile
phone, this may be due to particular security
settings on your mobile phone. In this case,
you can also initiate authorization and
connection from the mobile phone. The
Bluetooth ®
device name of COMAND is " MB MB
Bluetooth
Bluetooth".
On some mobile phones, you will need to re-
establish the connection to COMAND once
you have entered the passkey (see the
manufacturer's operating instructions). The
mobile phone cannot otherwise be
connected.
X Press the 002Bbutton on COMAND.
X To switch to the menu bar in the telephone
basic menu: slide 00520064the controller.
X To select Connect Device
Connect Device: turn the
controller and press to confirm.
The Bluetooth ®
telephone list appears.
X To select Connect via Phone
Connect via Phone: turn and
press the controller.
A message appears. X
Start the Bluetooth ®
search on the mobile
phone (see the manufacturer's operating
instructions).
X Select COMAND ( MB Bluetooth MB Bluetooth) on the
mobile phone.
If your mobile phone supports Secure
Simple Pairing, a code is now displayed on
both devices.
X Confirm the displayed number code on the
mobile phone and on COMAND.
You will see the prompt Do you want Do you want
to be authorized?
to be authorized? on
the COMAND display.
X If you select Yes
Yes, the mobile phone will be
authorized. The messages Waiting for
Waiting for
connections from the Bluetooth
connections from the Bluetooth
device... device... andConnecting
Connecting
Profiles...
Profiles... are displayed. If the
connection is successful, you see the
telephone basic menu and the connected
mobile phone is entered.
If you select No No, the process will be
canceled.
If your mobile phone does not support Secure
Simple Pairing: after selecting MB MB
Bluetooth
Bluetooth, an input menu for entering the
passkey will appear. You will need to enter
and confirm this number combination on
COMAND and on the mobile phone (see the
mobile phone operating instructions).
Reconnecting automatically COMAND always searches for the last
connected mobile phone.
If no connection can be made to the most
recently connected mobile phone, the system
searches for the mobile phone that was
connected before that one.
Switching between mobile phones
If you have authorized more than one mobile
phone, you can switch between the individual
phones.Telephony via the Bluetooth
®
interface 127Telephone Z

X
To select the mobile phone in the
Bluetooth ®
telephones list: turn and press
the controller.
The selected mobile phone is searched for
and connected if it is within Bluetooth ®
range and if Bluetooth ®
is activated.
Only one mobile phone can be connected
at any one time. The currently connected
mobile phone is indicated by the 003Bdot in
the Bluetooth ®
telephones list.
i You can only switch to another authorized
mobile phone if you are not currently
making a call.
De-authorizing (de-registering) a mobile
phone Mercedes-Benz recommends de-
authorization in COMAND and on the mobile
phone. Subsequent authorization may
otherwise fail.
Mercedes-Benz USA, LLC recommends de-
authorization in COMAND and on the mobile
phone. Subsequent authorization may
otherwise fail.
X Press the 002Bbutton on COMAND.
X To switch to the menu bar in the telephone
basic menu: slide 00520064the controller.
X To select Connect Device
Connect Device: turn the
controller and press to confirm.
The Bluetooth ®
telephone list appears
(Y page 124).
X Select the desired mobile phone in the
Bluetooth ®
telephones list.
X To select the list symbol to the right of the
entry: slide 00520096the controller and press to
confirm.
X To select Deauthorize Deauthorize: turn the controller
and press to confirm.
A prompt appears asking whether you
really wish to de-authorize this device.
X To select Yes YesorNo
No: turn the controller and
press to confirm.
If you select Yes
Yes, the device will be deleted
from the Bluetooth ®
phone list. If you select
No No, the process will be
canceled.
i Before re-authorizing the mobile phone,
you should also delete the device name MB MB
Bluetooth
Bluetooth from your mobile phone's
Bluetooth ®
list. Displaying connection details
X Press the 002Bbutton on COMAND.
X To switch to the menu bar in the telephone
basic menu: slide 00520064the controller.
X To select Connect Device Connect Device: turn the
controller and press to confirm.
The Bluetooth ®
telephone list appears.
X Select the desired mobile phone in the
Bluetooth ®
telephones list.
X To select the list symbol to the right of the
entry: slide 00520096the controller and press to
confirm.
X To select Details Details: turn and press the
controller.
The following information concerning the
selected mobile phone is shown:
R Bluetooth ®
name
R Bluetooth ®
address
R availability status (shown after a new
search)
R authorization status
X To close the detailed display: slide00520096
the controller. 128
Telephony via the Bluetooth ®
interfaceTelephone