MERCEDES-BENZ SPRINTER 2015 MY15 Operator’s Manual

trol still have sufficient charge. Otherwise,
change the batteries immediately.
i If the remote control is checked within the
signal reception range of the vehicle, press- ing the 0037or0036 button:
R lock or
R unlock the vehicle
Changing batteries You need a CR 2025 2 3 V cell battery, which
can be obtained from any qualified specialist
workshop.
When changing the batteries, do not press
any of the buttons on the remote control. X
Press release button 0044.
The key folds out.
X Remove battery compartment cover 0043in
the direction of the arrow. X
Remove the batteries from the battery tray.
X Insert the new batteries into the battery
tray with the positive pole facing upwards.
Use a lint-free cloth to do so. X
Align battery compartment cover 0043and
push it on until it audibly engages.
X Check the function of all the remote control
buttons on the vehicle. Key
69Opening and closing Z

Problems with the key/remote control
Problem
Possible causes/consequences and
0050
0050Solutions It is no longer possible
to lock the vehicle
using the remote con-
trol.
The turn signals do not
flash when the vehicle
is locked. The doors are not closed properly.
X Close the doors properly and lock the vehicle again. The central locking system has malfunctioned.
X Lock the vehicle using the folding key (Y page 66).
X Have the central locking system checked as soon as possible at
a qualified specialist workshop. It is no longer possible
to lock or unlock the
vehicle using the
remote control. The key battery is weak or discharged.
X Point the remote control at the driver's door handle from very
close range and press the 0036or0037 button.
If this does not work:
X Replace the key battery (Y page 69).
or
X Lock the vehicle using the folding key (Y page 66). The remote control is faulty.
X Lock the vehicle using the folding key (Y page 66).
X Have the key checked at a qualified specialist workshop. The key cannot be
turned in the ignition
lock. The steering lock has jammed mechanically.
X Remove the key and insert it again into the ignition lock. Turn the
steering wheel from side to side while doing so. The engine cannot be
started using the key. The on-board voltage is too low.
X Switch off all non-essential consumers, such as interior lighting,
and try to start the engine again.
If this does not work: X Check the starter battery and charge it if necessary
(Y page 263).
or
X Jump-start the vehicle (Y page 276).
or
X Consult a qualified specialist workshop. You have lost a key. X
Have the key deactivated at a qualified specialist workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the mechanical locks replaced. 70
KeyOpening and closing

Central locking
Important safety notes
G
WARNING
Activate the child-proof door locks if children are traveling in the vehicle. The children could
otherwise open the doors while the vehicle is
in motion, injuring themselves and others. G
WARNING
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system. Children could otherwise
injure themselves on parts of the vehicle.
They could be severely or even fatally injured by prolonged exposure to intense heat or
cold.
If children open a door, they could:
R injure other people
R get out of the vehicle and thereby injure
themselves or be injured by a passing vehi-
cle
R severely injure themselves by falling down,
in particular due to the vehicle height
Always take the key with you when leaving the
vehicle, even if you are only leaving for a short time.
You can open a locked front door from the
inside at any time. You can open a locked
sliding door or rear door from the inside if it
has been previously unlocked from inside. Locking and unlocking manually
Central locking buttons
Use the central locking buttons to centrally
lock/unlock either the entire vehicle or just
the sliding doors and rear doors from the
inside.
X To lock/unlock the entire vehicle: press
the upper 00BFcentral locking button
when the doors are closed.
When the entire vehicle is locked, the indi-
cator lamp in the 00BFcentral locking but-
ton lights up.
i If the key has been removed or is in posi-
tion 0in the ignition lock, the indicator
lamp in the 00BFcentral locking button
remains lit for 5 seconds.
X To lock/unlock the sliding doors and
rear doors: press the lower section of the
00C0 central locking button when the
doors are closed.
When the sliding doors and rear doors are
locked, the indicator lamp in the upper
00BF central locking button lights up. Automatic locking
General notes The vehicle locks automatically as standard
once a speed of 9 mph
(15 km/h)has been
reached. Depending on the vehicle's equip-
ment, the doors may be locked automatically once the ignition is switched on. Information
on the functions of the automatic locking Central locking
71Opening and closing Z

mechanism of your vehicle can be obtained
from any authorized Sprinter Dealer.
If the automatic locking when driving function
is activated, there is a risk of being locked out
when the vehicle is pushed or towed.
For this reason, deactivate the automatic
locking when driving function:
R before pushing the vehicle
R before towing the vehicle
If activated, automatic locking is deactivated
when the vehicle is unlocked or locked using
the central locking button.
Automatic locking is reactivated after the
ignition is switched off or a door is opened
with the vehicle stationary.
Activating automatic locking when driv- ing X
Turn the key to position 1or 2in the ignition
lock when the doors are closed.
X For the entire vehicle: press the upper
00BF central locking button until the indi-
cator lamp in the button flashes four times.
X For the sliding doors and rear doors
only: press the 00C0lower central locking
button until the indicator lamp in the 00BF
upper button flashes four times.
Deactivating automatic locking when
driving X
Turn the key to position 1or 2in the ignition
lock when the doors are closed.
X For the entire vehicle: press the00BF
upper central locking button until the indi-
cator lamp in the button flashes twice.
X For the sliding doors and rear doors
only: press the 00C0lower central locking
button until the indicator lamp in the 00BF
upper button flashes twice. Driver's door and co-driver's door
! Only open the doors when road and traffic
conditions permit. Make sure that there is
sufficient clearance when opening the
doors. Otherwise, you could damage your
vehicle or other vehicles. You can open the driver's or co-driver's door
from the inside at any time, even if it is locked.
X Pull door handle 0043.
Locking knob 0044pops up.
The door opens. Sliding door
Important safety notes
G
WARNING
If the open sliding door is not engaged, it could move on its own if the vehicle is on a slope.
This could trap you or other persons. There is a risk of injury.
Always make sure that the open sliding door is
engaged.
! Only open the doors when road and traffic
conditions permit. Make sure that there is
sufficient clearance when opening the
doors. Otherwise, you could damage your
vehicle or other vehicles.
The sliding door of your vehicle can be equip-
ped with an electrical access step. Observe
the notes on the electrical step when opening and closing the sliding door (Y page 73).72
Sliding doorOpening and closing

Opening/closing from the outside
The sliding door is equipped with an active
retainer, which engages the door at the end
stop when opened.
i You can also lock the sliding door in place
around halfway when opening/closing. The door does not have to be opened fully whengetting into or out of the vehicle. The inter-
mediate detent does not fully engage the
sliding door.
X To open: pull door handle 0043.
The sliding door opens.
X Push back the sliding door using door han-
dle 0043until it engages.
X Check the sliding door detent.
X To close: slide the sliding door firmly for-
wards by handle 0043until it closes. Opening/closing from the inside
Interior door handle on the sliding door The sliding door is equipped with an active
retainer, which engages the door at the end
stop when opened.
You can only open a sliding door from the
inside if the child-proof locks have not been
activated.
i You can also lock the sliding door in place
around halfway when opening/closing. The door does not have to be opened fully whengetting into or out of the vehicle. The inter-
mediate detent does not fully engage the
sliding door.
X To unlock: pull locking knob 0087upwards.
Only this sliding door unlocks. The other
doors remain locked.
X To open: press button 0043.
X Slide the sliding door by handle 0044back to
the stop.
X Check the sliding door detent.
The sliding door must be engaged.
X To close: slide the sliding door firmly for-
wards by handle 0044until it engages.
X To lock: press locking knob 0087down.
Only the sliding door is locked. All other
doors that were previously unlocked
remain unlocked. Electrical closing assist
If your vehicle is equipped with electrical clos- ing assist, you will require less force to close
the sliding door. Electrical step
Important safety notes
If you do not use the grab handle and the step,
you could injure yourself when getting in and
out of the vehicle. Electrical step
73Opening and closing Z

In order to reduce risks:
R draw the passengers' attention to the elec-
trical step. Wait until the electrical step is
fully extended.
R do not jump out of the vehicle.
R only use the grab handle and step. Only
they are designed for such a load.
R keep grab handles, access steps and entry
sills free from dirt, e.g. mud, clay, snow and ice. Operation and obstacle detection
Electrical step
The sliding door of your vehicle can be equip- ped with an electrical step.
X When getting in and out of the vehicle, use
the grab handles and electrical step 0043.
Electrical step 0043automatically extends
when the sliding door is opened and retracts
when it is closed.
Electrical step 0043is equipped with an
obstruction detection device on the front
side. If the step comes into contact with an
obstacle while it is extending, it stops.
After you have removed the obstacle, you
must first close the sliding door and open it
once again so that the step can extend com-
pletely.
i If the electrical step obstructs loading,
you can prevent the step from extending
when opening the sliding door via obstacle
detection. The electrical step can then
remain retracted and a forklift or other lift- ing equipment can be moved nearer to the
cargo compartment.
Vehicles without steering-wheel buttons:
if the 003E indicator lamp in the instrument
cluster lights up and a warning tone sounds,
electrical step 0043is malfunctioning
(Y page 227).
Vehicles with steering wheel buttons: if
the Electrical Step
Electrical Step message is shown in
the display and a warning tone sounds, elec-
trical step 0043is malfunctioning (Y page 216).
If electrical step 0043is malfunctioning, the
step may only partially extend/retract or may not extend/retract at all. If a malfunction
does occur, you will have to retract and lock
electrical step 0043manually before continuing
the journey (Y page 74).
Before passengers get out of the vehicle, let
them know that electrical step 0043might not
be extended. Emergency release
! Driving with the step extended may result
in it being damaged.
If the electrical step does not retract auto-
matically, you will have to push it in and
lock it into place manually before continu-
ing your journey. X
Pull R-clips 0044on both rods 0043on the
underside of the step out of their respective
pins.
X Remove washers 0087and detach both
rods 0043. 74
Electrical stepOpening and closing

X
Fold rods 0043into the housing in the step.
X Push the step into its housing. i
When securing the step for the first time,
you must pierce a film with the R-clips.
X Insert R-clips 0044into the step as far as they
will go through the holes on both sides of
the housing.
The step is secured in its housing. Rear doors
Important safety notes
G
WARNING
If you open a rear door, you could:
R endanger other people or road users
R be caught by oncoming traffic
This is particularly the case if you open the
rear door more than 90°. There is a risk of an
accident and injury.
Only open the rear doors when traffic condi-
tions permit. Always make sure that the rear
doors are properly locked. G
WARNING
If you open the rear doors to 90° (detent posi- tion), the rear lamps are no longer visible.
The vehicle is no longer sufficiently visible
from the rear and will only be recognized as an
obstacle at a late stage by other road users.
This could lead to an accident.
Therefore, in such a situation, ensure that the vehicle is visible from the rear according to
the respective national regulations, e.g. with a
warning triangle.
! Make sure that there is sufficient clear-
ance when opening the rear doors. You
could otherwise damage the vehicle and
objects in close range of the rear doors.
You can lock the rear doors at an angle of 90°,
180° and 270°. Always make sure that the
open rear door is correctly engaged in the
detent. Opening/closing from the outside
Opening the right-hand rear door X
Pull handle 0043.
X Swing the rear door to the side until it
engages. Rear doors
75Opening and closing Z

Opening the left-hand rear door
X
Make sure that the right-hand rear door is
open and engaged.
X Pull release handle 0043in the direction of
the arrow.
X Swing the rear door to the side until it
engages.
Opening the rear doors to an angle of
180° or 270° Door retainer (example: right rear door)
X Open the rear door to about 45°.
X Pull and hold door retainer 0043in the direc-
tion of the arrow.
X Open the rear door more than 90°, so that
the door retainer cannot engage.
X Release the door retainer and open the
door to an angle of 180° or 270°. Magnetic door retainer
X With the rear door opened to an angle of
270°, push it against magnetic door
retainer 0044on the side wall.
When the magnet on the rear door is in
contact with magnetic door retainer 0044, the
rear door is held in this position.
i Vehicles with 270° pivoting rear doors:
If door retainer 0043malfunctions while load-
ing, you can swivel it 180° against the
spring force and onto the door and engage it. The door retainer remains in this position
and will not swivel back to its original posi-
tion.
Before closing the door, release door
retainer 0043from the detent and return it to
its original position.
Closing the rear doors from the outside X
Pull the rear door away from magnetic door
retainer.
X Close the left-hand rear door firmly from
the outside.
X Close the right-hand rear door firmly from
the outside. 76
Rear doorsOpening and closing

Opening/closing from the inside
Release the lever on the inside of the right rear
door.
A white section on latch 0044indicates that the
rear door is unlocked.
i You can only open the locked rear doors
from the inside if the child-proof locks have
not been activated.
X To unlock: slide latch0044to the left.
You will see a white marking.
Only the rear door unlocks. All other doors that were previously locked remain locked.
X To open: pull opening lever 0043and open
the unlocked rear door.
X Swing the rear door to the side until it
engages.
X To close: make sure that the left-hand rear
door is closed.
X Pull the rear door firmly by the door handle
to close it.
X To lock: slide latch 0044to the right.
The white section is no longer visible.
Only the rear door is locked. All other doors that were previously unlocked remain
unlocked. Partition sliding door
Important safety notes
G
WARNING
If the open partition sliding door is not
engaged, it could move automatically while the vehicle is in motion. This could trap you or
other persons. There is a risk of an accident
and injury.
Close the partition sliding door before every
journey and make sure that it is engaged. Opening/closing the partition sliding
door from the cab
X
To open: turn the key counter-clockwise
0087.
The sliding door is unlocked.
X Slide the sliding door to the stop in the
direction of arrow 0044.
X To close: slide the sliding door in the direc-
tion of arrow 0043until it engages.
The sliding door can be locked using the
key. Opening/closing the partition sliding
door from the cargo compartment Partition sliding door
77Opening and closing Z

X
To unlock: press the catch in the direction
of arrow 0087.
The sliding door is unlocked.
X Slide the sliding door to the stop in the
direction of arrow 0043.
X To close: slide the sliding door in the direc-
tion of arrow 0044until it engages. Side windows
Important safety notes
G
WARNING
While opening the side windows, body parts
could become trapped between the side win- dow and the door frame as the side window
moves. There is a risk of injury.
Make sure that nobody touches the side win-
dow during the opening procedure. If some-
body becomes trapped, release the switch or pull the switch to close the side window again. G
WARNING
While closing the side windows, body parts in the closing area could become trapped. There is a risk of injury.
When closing make sure that no parts of the
body are in the closing area. If somebody
becomes trapped, release the switch or press
the switch to open the side window again. G
WARNING
If children operate the side windows they
could become trapped, particularly if they are left unsupervised. There is a risk of injury.
Activate the override feature for the rear side
windows. When leaving the vehicle, always
take the SmartKey with you and lock the vehi-
cle. Never leave children unsupervised in the
vehicle. G
WARNING
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system. Children could otherwise injure themselves on parts of the vehicle.
They could be severely or even fatally injured
by prolonged exposure to intense heat or
cold.
If children open a door, they could:
R injure other people
R get out of the vehicle and thereby injure
themselves or be injured by a passing vehi-
cle
R severely injure themselves by falling down,
in particular due to the vehicle height
Always take the key with you when leaving the
vehicle, even if you are only leaving for a short time. Opening/closing the side window
Control panel (example: driver's door)
0043
Power window, left
0044 Power window, right
X Turn the key to position 2in the ignition
lock.
X Press or pull button 0043or0044 until the cor-
responding side window has reached the
desired position.
If you press the switch beyond the pressure
point and then release it, the window opens
automatically. To stop the movement, press
or pull the switch again. 78
Side windowsOpening and closing