service MERCEDES-BENZ SPRINTER 2015 MY15 Operator’s Manual

Welcome to the world of Mercedes-Benz
Before you first drive off, read these Operat-
ing Instructions carefully and familiarize your-
self with your vehicle. Please adhere to the
information and warning notes in these Oper-
ating Instructions for your own safety and to
ensure a longer operating duration of the
vehicle. Failure to observe the instructions
may lead to damage to the vehicle or personal
injury.
Vehicle damage caused by a failure to
observe the instructions is not covered by the New Vehicle Limited Warranty.
The equipment or model designation of your
vehicle may differ according to:
R model
R order
R country specification
R availability
The illustrations in this manual show a left-
hand-drive vehicle. The location of vehicle
parts and controls for right-hand drive vehi-
cles differ accordingly.
Mercedes-Benz is constantly updating its
vehicles to the state of the art.
Mercedes-Benz reserves the right to intro-
duce changes in:
R design
R equipment
R technology
Therefore, the descriptions provided may
occasionally differ from your own vehicle.
The following are integral parts of the vehicle:
R Operating Instructions
R Maintenance/Service Booklet
R service and warranty information
R equipment-dependent operating instruc-
tions
We wish you pleasant motoring at all times.
9065849205É9065849205{ËÍ

E
EBD (electronic brake force distri-
bution)
Display message ............................ 206
Function/notes ................................ 59
Indicator lamps .............................. 218
Electrical closing assist ...................... 73
Electrical fuses
see Fuses
Electrical step
Cleaning ........................................ .269
Display message ............................ 216
Emergency release .......................... 74
Function .......................................... .74
Important safety notes .................... 73
Indicator lamp ................................ 227
Manual retraction ............................ 74
Obstacle detection ........................... 74
Electrical system
Battery main switch ....................... 137
Electronic brake force distribution
see EBD (electronic brake force
distribution)
Electronic Stability Program
see ESP ®
(Electronic Stability Program)
Emergency exit .................................... 60
Emergency exit window .....................60
Emergency Tensioning Devices
Activation ........................................ .49
Emissions control
Service and warranty information .... 28
Engine
ADR (working speed governor) ...... 172
Changing the power output ............ .25
Check Engine warning lamp .......... .224
Cleaning instructions ..................... 266
Engine number ............................... 317
Engine speed setting (working
mode) ............................................ 173
Irregular running ............................ 141
Jump-starting ................................. 276
Starting .......................................... 139
Starting problems .......................... 141
Switching off .................................. 150
Tow-starting (vehicle) ..................... 280
Engine electronics
Notes ............................................. 316 Problem (malfunction) ................... 141
Engine oil
Adding .......................................... .252
Additives ........................................ 323
Checking the oil level (on-board
computer) ...................................... 250
Checking the oil level using the
dipstick .......................................... 251
Display message ............................ 213
Filling capacity ............................... 323
Information about oil consump-
tion ................................................ 324
Mixing ............................................ 323
Notes about oil grades ................... 322
Oil change ...................................... 323
Oil level (note) ............................... 250
Viscosity ........................................ 322
Warning lamp ................................. 222
Engine speed setting (working
mode) ................................................. 172
Engine, jump-starting ....................... 276
Equipment/conversions ..................... 26
ESP ®
(Electronic Stability Pro-
gram)
Display message ............................ 207
Important safety information ........... 59
Indicator lamp ................................ 221
Warning lamp ................................. 218
Exhaust check ................................... 152
Exhaust gas aftertreatment
DEF level indicator ......................... 182
DEF reducing agent ....................... 320
Diesel Exhaust Fluid (DEF) ............. 320
Display messages (vehicles with
steering wheel buttons) ................. 211
Display messages (vehicles with-
out steering wheel buttons) ........... 200
Indicator lamp ....................... 221, 225
Malfunction ................................... .211
Refilling DEF .................................. 147
Exterior lighting
see Lights
Exterior mirrors
Adjusting ......................................... 89
Important safety notes .................... 89
Eyeglasses compartment ................. 23110
Index

Releasing the parking lock man-
ually (automatic transmission)
........ 145
Remote control
Changing the operating duration
(auxiliary heating) .......................... 126
Replacing the battery (auxiliary
heating ) ........................................ 130
Switching on/off (auxiliary heat-
ing) ................................................ 126
Synchronizing (auxiliary heating) ... 126
Replacing bulbs
Important safety notes .................... 99
Replacing the battery (auxiliary
heating remote control) .................... 130
Restraint system
Introduction ..................................... 42
Warning lamp (function) .......... 42, 222
Reverse warning feature .................. 140
Roof carrier
Maximum payloa d.......................... 328
Notes ............................................. 245
Roof load (roof carrier) ..................... 328S
Safety Child restraint systems .................... 52
Children in the vehicle ..................... 51
Safety system
see Driving safety systems
Seat belts
Adjusting the height ......................... 45
Cleaning ......................................... 271
Correct usage .................................. 45
Display message ............................ 207
Fastening ......................................... 45
Important safety guidelines ............. 44
Introduction ..................................... 43
Releasing ......................................... 46
Warning lamp ................................. 227
Warning lamp (function) ................... 46
Seat heating ......................................... 87
Seats
Adjusting lumbar support ................ 83
Adjusting the co-driver's sea t.......... 83
Adjusting the head restraint ............ 86
Armrest ............................................ 87
Cleaning the cover ......................... 271 Correct driver's seat position ........... 82
Folding seat ..................................... 85
Important safety notes .................... 82
Rear bench seat ............................... 85
Seat heating .................................... 87
Setting the driver's seat ................... 83
Swivel seat ....................................... 84
Twin co-driver's seat ........................ 85
Securing loads
Important safety notes .................. 242
Selector lever
Cleaning ......................................... 270
Sensors (cleaning instructions) ....... 268
Service center
see Qualified specialist workshop
Service interval display
Calling up the service due date ...... 258
Exceeding a service due date ........ 258
Notes ............................................. 257
Service due date (automatic dis-
play) ............................................... 257
Service products
Brake fluid ..................................... 324
Coolant (engine) ............................ 325
Diesel ............................................ 318
Diesel Exhaust Fluid (DEF) ............. 320
Engine oil ....................................... 322
Fuel ................................................ 318
Important safety notes .................. 318
Power steering fluid ....................... 324
Refrigerant ..................................... 326
Transmission oil ............................. 324
Washer fluid ................................... 326
Setting the air distribution ............... 117
Setting the airflow ............................ 118
Setting the clock
Vehicles with steering wheel but-
tons ............................................... 191
Vehicles without steering wheel
buttons .......................................... 183
Settings
Resetting all (vehicles with steer-
ing wheel buttons) ......................... 188
Resetting submenus (vehicles
with steering wheel buttons) ......... 189
Short journeys (diesel particle fil-
ter) ...................................................... 153 16
Index

Curb weight (definition
)................. 304
Definition of terms ......................... 302
Direction of rotation ...................... 306
Distribution of the vehicle occu-
pants (definition) ............................ 305
DOT (Department of Transporta-
tion) (definition) ............................. 303
DOT, Tire Identification Number
(TIN) ............................................... 302
GAWR (Gross Axle Weight Rating)
(definition) ..................................... 303
GTW (Gross Trailer Weight) (defi-
nition) ............................................ 303
GVW (Gross Vehicle Weight) (def-
inition) ........................................... 303
GVWR (Gross Vehicle Weight Rat-
ing) (definition) .............................. 303
Important safety notes .................. 284
Increased vehicle weight due to
optional equipment (definition) ...... 303
Information on driving .................... 284
Kilopascal (kPa) (definition) ........... 303
Labeling (overview) ........................ 299
Load bearing index (definition) ...... 304
Load index ..................................... 301
Load index (definition) ................... 304
M+S tire s....................................... 286
Maximum load on a tire (defini-
tion) ............................................... 304
Maximum loaded vehicle weight
(definition) ..................................... 303
Maximum permissible tire pres-
sure (definition) ............................. 304
Maximum tire load ......................... 301
Maximum tire load (definition) ....... 304
Optional equipment weight (defi-
nition) ............................................ 304
PSI (pounds per square inch) (def-
inition) ........................................... 304
Replacing ....................................... 305
Service life ..................................... 286
Sidewall (definition) ....................... 304
Snow chains .................................. 287
Speed rating (definition) ................ 303
Storing ........................................... 306
Structure and characteristics
(definition) ..................................... 302
Summer tire s................................. 286 TIN (Tire Identification Number)
(definition) ..................................... 304
Tire bead (definition) ...................... 304
Tire pressure (definition) ................ 304
Tire pressures (recommended) ...... 303
Tire size (data) ....................... 294, 311
Tire size designation, load-bearing capacity, speed rating .................... 300
Tire tread ....................................... 285
Tire tread (definition) ..................... 304
Total load limit (definition) ............. 305
Traction (definition) ....................... 304
TWR (permissible trailer drawbar
noseweight) (definition) ................. 305
Uniform Tire Quality Grading
Standards (definition) .................... 303
valve, Snap-In ................................ 290
Wear indicator (definition) ............. 305
Wheel rim (definition) .................... 303
Top Tether ............................................ 54
Touchshift (automatic transmis-
sion) .................................................... 143
Tow-away alarm
Arming/deactivating ........................ 62
Deactivating ..................................... 62
Operation ......................................... 62
Tow-starting
Emergency engine starting ............ 280
Important safety notes .................. 277
Towing
If the vehicle is stuck ..................... 280
Installing/removing the towing
eye ................................................. 278
With a raised front or rear axle ...... 279
Towing a trailer
Axle load, permissibl e.................... 330
Cleaning the trailer tow hitch ......... 270
Coupling up a traile r...................... 175
Decoupling a trailer ....................... 177
Driving tip s.................................... 173
Important safety notes .................. 173
Notes on retrofitting ...................... 328
Power supply ................................. 178
Trailer load s................................... 330
Towing away
Important safety guidelines ........... 277
In the event of malfunctions .......... 279
With both axles on the ground ....... 279 Index
19

G
WARNING
Gases and fluids from substances that con-
stitute a health hazard or react aggressively
can escape even from securely closed con-
tainers. When transporting such substances
in the vehicle interior, your ability to concen-
trate or your health could be affected during
the journey. Malfunctions, short circuits or
electrical component system failures may
also result. There is a risk of an accident and
fire.
Do not store or transport any substances in
the vehicle interior which are hazardous to
health or react aggressively.
These instructions must also be observed for
vehicles where the cargo compartment is not fully separated from the driver's cab.
Partition with door/window: always keep thedoor/window in the partition closed during
transport.
Examples of substances that are hazardous
to health and/or react aggressively:
R Solvents
R Fuel
R Oil and grease
R Cleaning agents
R Acids Protection of the environment
Economic and environmentally aware
driving H
Environmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner. Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected
by these factors:
R operating conditions of your vehicle
R your personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions:
R avoid short trips as these increase fuel con-
sumption.
R always make sure that the tire pressures
are correct.
R do not carry any unnecessary weight.
R remove roof racks once you no longer need
them.
R a regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
R always have service work carried out at a
qualified specialist workshop.
Personal driving style:
R do not depress the accelerator pedal when
starting the engine.
R do not warm up the engine when the vehicle
is stationary.
R drive carefully and maintain a safe distance
from the vehicle in front.
R avoid frequent, sudden acceleration and
braking.
R change gear in good time and use each gear
only up to 00C3of its maximum engine speed.
R switch off the engine in stationary traffic.
R keep an eye on the vehicle's fuel consump-
tion. Environmental issues and recommen-
dations
When prompted by this Operator's Manual to dispose of materials, please try to regenerate
and recycle these materials. Observe all rel-
evant environmental guidelines and regula- Introduction
23 Z

tions when disposing of materials. This helps
to protect the environment. Operating safety and vehicle approval
Important safety notes
G
WARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop.
Air bags and pyrotechnic Emergency Tension-
ing Devices (ETDs) contain perchlorate mate-
rial, which may require special handling and
regard for the environment. The guidelines
must be observed during disposal.
In California, you can find more information
on the Internet at www.dtsc.ca.gov. Notes on operating the vehicle
There is a risk of damage to the vehicle if:
R the vehicle makes contact with the ground,
e.g. on a high curb or a loose road surface
R you drive too quickly over an obstacle, e.g.
a curb or a pothole
R a heavy object hits the underbody or chas-
sis component
In these or similar situations, the vehicle
body/frame, the underbody, chassis compo-
nents, wheels or tires could be damaged even
if this is not visible from the outside. Compo-
nents that have been damaged in this way can
unexpectedly fail or no longer be able to
assimilate the loads occurring in the event of an accident. If the underbody paneling is
damaged, flammable material, such as
leaves, grass or twigs, could collect between the underbody and underbody paneling.
These materials could ignite if they remain in contact with hot components of the exhaust
system for an extended period. G
WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with hot parts of the exhaust system. There is a risk of fire.
When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
Have the vehicle checked and repaired imme- diately at a qualified specialist workshop. If
you become aware when continuing the jour-
ney that driving safety has been effected,
stop as soon as possible in accordance with
the traffic conditions. In such cases, consult a
qualified specialist workshop. Declaration of conformity
Radio-based vehicle components USA:
"The wireless devices of this vehicle
comply with Part 15 of the FCC Rules. Oper-
ation is subject to the following two condi-
tions: 1) These devices may not cause harm-
ful interference. 2. This device must accept
any interference received, including interfer-
ence that may cause undesired operation.
Changes or modifications not expressly
approved by the party responsible for com-
pliance could void the user’s authority to
operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt RSS standard(s). Operation is subject to the
following two conditions: 1) These devices
may not cause interference, and 2) these
devices must accept any interference
received, including interference that may
cause undesired operation of the device". 24
Introduction

Diagnostics connection
The diagnostics connection is only intended
for the connection of diagnostic equipment at
a qualified specialist workshop. G
WARNING
If you connect equipment to the diagnostics
connection in the vehicle, it may affect the
operation of the vehicle systems. As a result, the operating safety of the vehicle could be
affected. There is a risk of an accident.
Do not connect any equipment to a diagnos-
tics connection in the vehicle. Changing the engine power output
! Increases in engine power can:
R change the emission values
R cause malfunctions
R cause consequential damage
The operating reliability of the engine is not
guaranteed in all cases.
Any tampering with the engine management
system in order to increase the engine power output will lead to the loss of the New Vehicle
Limited Warranty and other warranty entitle-
ments.
If you sell the vehicle, inform the purchaser
about the changes to the engine power out-
put of the vehicle. If you do not inform the
buyer, this may constitute a punishable
offense under national legislation. Qualified specialist workshops
An authorized Sprinter Dealer is a qualified
specialist workshop.
A qualified specialist workshop has the nec-
essary specialist knowledge, tools and quali-
fications to correctly carry out the work
required on the vehicle.
This is especially the case for work relevant to
safety. Observe the information in the Main-
tenance Booklet. The following work should always be carried
out at qualified specialist workshop:
R work relevant to safety
R service and maintenance work
R repair work
R modifications as well as installations and
alterations
R work on electronic components
For this reason, we recommend an authorized Sprinter Dealer.
! Only have work carried out on the engine
electronics and its associated parts, such
as control units, sensors, actuating com-
ponents and connector leads, at a qualified specialist workshop. Vehicle components
may otherwise wear more quickly and the
vehicle's operating permit may be invalida-
ted. Registering your vehicle
We may ask our authorized Sprinter Dealers
to carry out technical inspections on certain
vehicles to improve their quality or safety. We can only inform you about vehicle checks if
we have your registration data.
Your registration data is not stored if:
R you did not purchase your vehicle at an
authorized Sprinter Dealer.
R your vehicle has never been inspected at an
authorized Sprinter Dealer.
It is advisable to register your vehicle with an
authorized Sprinter Dealer. Please inform us
as soon as possible about any change of
address or vehicle ownership. Exhaust gas aftertreatment
To function properly, exhaust gas aftertreat-
ment must be operated with Diesel Exhaust
Fluid (DEF) reducing agent . The DEF range is dependent on operating and driving condi-
tions. Therefore, add to the DEF supply tank
regularly during vehicle operation or, at the Int
roduction
25 Z

latest, after receiving the first warning mes-
sage via the on-board computer.
To conform to emission regulations, you must
operate the vehicle with DEF and refill the
supply regularly. The engine management
recognizes attempts to operate the vehicle
without DEF, with thinned DEF or with
another reducing agent. After previous warn-
ing messages, the engine management then
prevents a further engine start.
If the DEF level drops below 1.5 US gal (5.5 l), the first warning message is issued and a
warning tone sounds. After the message
appears for the first time, and under normal
driving conditions, the remaining DEF supply
will last for approximately 1000 miles
(1600 km).
If a reserve mark of 0.8 US gal (3.0 l) is
reached, a second warning message is issued and a warning tone sequence sounds. After
the first message, the DEF supply will last for
approximately 1200 miles (1900 km). Subse-
quently, you will only be able to start the
engine a further 16 times.
You should immediately add 2.0 US gal (7.6 l)
of DEF (Y page 147) or have the DEF supply
reservoir filled at a qualified specialist work-
shop.
When the number of remaining engine starts
is 0
0 and the engine is restarted, the engine
management prevents the vehicle from being
driven at a speed exceeding 5 mph (8 km/h).
If the 00B9 Check Engine indicator lamp lights
up, the exhaust gas aftertreatment is faulty or
an emission-related malfunction has occur-
red (Y page 211). You will then only be able to
drive a maximum 50 mi (80 km) before the
engine management restricts the number of
starts remaining.
If the exhaust gas aftertreatment is faulty,
have it checked and repaired at a qualified
specialist workshop.
Further information on DEF can be found in
the "Refueling" (Y page 147) and "Service
products and capacities" (Y page 320) sec-
tions. Attachments, bodies, equipment and
conversions
Information about body/equipment
mounting directives !
For safety reasons, have add-on equip-
ment manufactured and installed accord-
ing to the Sprinter body/equipment mount- ing directives in force. These body/equip-
ment mounting directives ensure that the
chassis and the body form one unit and that
maximum operating and road safety is ach- ieved.
We recommend for safety reasons that:
R you carry out no other modifications to
the vehicle.
R you obtain the agreement of the distrib-
utor named on the inside of the front
cover for any deviations from the
approved body/equipment mounting
directives.
Approval from certified inspection agen-
cies or official approvals cannot rule out
risks to your safety.
Please observe the information concerning
Mercedes-Benz Genuine Parts (Y page 27).
Further information can be obtained at any
authorized Sprinter Dealer. G
WARNING
The function of systems or components can
be affected by conversions or modifications
to the vehicle. They might not function prop-
erly any more and/or jeopardize the opera-
tional safety of the vehicle. There is an
increased risk of an accident and injury.
Conversions or modifications should always
be carried out at qualified specialist work-
shop.
If you intend to make modifications to your
vehicle, we strongly recommend that you
contact the distributor named on the inside of
the front cover. There you will receive all the
necessary information and a charge may be
levied. 26
Introduction

safety-relevant systems, e.g. the brake sys-
tem. Only use genuine Mercedes-Benz parts
or parts of equal quality. Only use tires,
wheels and accessories that have been spe-
cifically approved for your vehicle.
We test genuine Sprinter parts, as well as
conversion parts and accessories that have
been specifically approved for the type of
vehicle, for:
R reliability
R safety
R suitability
Despite ongoing market research, Mercedes- Benz is unable to assess other parts. There-
fore, we accept no responsibility for the use of
such parts in Sprinter vehicles, even if they
have been officially approved or independ-
ently approved by a testing center.
In some countries, certain parts are only offi- cially approved for installation or modification
if they comply with legal requirements. All
genuine Sprinter parts satisfy these require-
ments. Make sure that all parts are suitable
for your vehicle.
Always specify the vehicle identification num- ber (VIN) and engine number when ordering
genuine Sprinter parts (Y page 316).Service and vehicle operation
Maintenance and literature
The Service and Warranty Information Book-
let contains detailed information on the types
of warranty that your Sprinter is covered by,
including:
R New Vehicle Limited Warranty
R Diesel Engine Limited Warranty
R Anti-Perforation Warranty
R Limited Warranty for Restraint Systems
(only vehicles that have been sold and reg- istered in the state of Kansas)
R Legally required Emission Performance
Warranty Replacement parts and accessories are sub-
ject to the Replacement Part and Accessory
Warranty of the dealer mentioned on the
inside cover. You can obtain these from any
authorized Sprinter dealer. Maintenance
The Maintenance Booklet and the Service and
Warranty Information Booklet describe all
necessary maintenance work that should be
carried out at regular intervals.
When you take the vehicle to an authorized
Sprinter dealer, always be sure to bring the
Maintenance/Service/Warranty Information
Booklet. Your customer service advisor
enters each maintenance service into the
Maintenance Booklet for you. Registering your vehicle
We may ask our authorized Sprinter Dealers
to carry out technical inspections on certain
vehicles to improve their quality or safety.
We can only inform you about vehicle checks if we have your registration data.
Your registration data is not stored if:
R you did not purchase your vehicle at an
authorized Sprinter Dealer.
R your vehicle has never been inspected at an
authorized Sprinter Dealer.
It is advisable to register your vehicle with an
authorized Sprinter Dealer. Please inform us
as soon as possible about any change of
address or vehicle ownership. Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to con-
tact an authorized Sprinter Dealer immedi-
ately to have the problem diagnosed and rec-
tified. 28
Introduction

If the problem cannot be rectified to your sat-
isfaction there:
R please discuss the problem with a manage-
ment representative from the authorized
Sprinter Dealer.
R if necessary, contact the distributor named
on the inside of the front cover. Data stored in the vehicle
A wide range of electronic components in
your vehicle contain data memories.
These data memories temporarily or perma-
nently store technical information about:
R the vehicle's operating status
R events
R malfunctions
In general, this technical information docu-
ments the state of a component, a module, a
system or the surroundings.
This includes, for example:
R operating conditions of system compo-
nents, e.g. fluid levels.
R the vehicle's status messages and those of
its individual components, e.g. number of
wheel revolutions/speed, deceleration in
movement, lateral acceleration, accelera-
tor pedal position.
R malfunctions and defects in important sys-
tem components, e.g. lights, brakes.
R the vehicle's reactions and operating sta-
tuses in special driving situations. e.g. air
bag deployment, intervention of stability
control systems.
R ambient conditions, e.g. outside tempera-
ture.
This data is exclusively technical in nature
and can be used to:
R assist in the detection and rectification of
malfunctions and defects
R analyze vehicle functions, e.g. after an acci-
dent
R optimize vehicle functions The data cannot be used to trace the vehicle's
movements.
When you use one of the available services,
technical information may be read from the
event data memory and malfunction data
memory.
Services include, for example:
R repair services
R service processes
R warranty claims
R quality assurance
The information is read out by employees of
the service network (including manufactur-
ers) using special diagnostic testers. Further
information is available there if required.
After a malfunction has been rectified, the
information is deleted from the malfunction
memory or is continually overwritten.
When operating the vehicle, situations are
conceivable in which this technical data, in
connection with other information - if neces-
sary, under consultation with an authorized
expert - could be traced to a person.
Examples include:
R accident reports
R damage to the vehicle
R witness statements
Further additional functions which are con-
tractually agreed with the customer likewise
allow specific vehicle data to be obtained
from the vehicle. Such additional functions
include vehicle locating in an emergency, for
example. Introduction
29 Z