MERCEDES-BENZ V-CLASS MPV 2021 Owners Manual

A sy
stem update consists of thre esteps:
R Downloading or copying of the data requ ired
fo r ins tallation
R Installation of the downloaded sy stem update
R Activating the downloaded sy stem update by
re starting the sy stem
% An Internet connection is
requ ired for online
updates. For automatic online updates, your
ve hicle must ha vea permanent lyins talled
communication module.
% Yo
u can start the software update manually
via the sy stem settings. If automatic software
updates are activated, the sy stem updates
will be downloaded automatically . Settings
fo r automatic software updates can also be
made in the sy stem settings.
The multimedia sy stem pr ovides a cor responding
message when a sy stem update is available.
Yo u ha vethefo llowing selection options:
R Download
The sy stem update will be downloaded in the
bac kground.
R Details
Info rm ation about the pending sy stem update
is displa yed.
R Later
The sy stem update can be downloaded man‐
ually at a later time.
Deep sy stem updates
Deep sy stem updates access vehicle or sy stem
settings and can therefore only be car ried out
when theve hicle is stationary and the ignition is
switched off.
When the download of a deep sy stem update is
comple teand the downloaded sy stem update is
re ady for ins tallation, you will be notified, for
ex ample, af terth e next ignition cycle.
% Pa
rk theve hicle safely in a suitable location
before starting the ins tallation.
Re quirements forth e ins tallation:
R The ignition is switched off.
R Notes and warnings ha vebeen read and
accep ted.
R The electric parking brake has been applied.
If all requirements are met, the downloaded sys‐
te m update is ins talled. The multimedia sy stem
cann otbe operated while the downloaded sy stem update is being ins
talled and vehicle functions
are restricted.
If er rors should occur during the ins tallation, the
multimedia sy stem automatically attem ptsto
re store the pr evious version. If restoration of the
pr ev ious version is not possible, a symbol
appears on the media displa y.Consult a qualified
specialist workshop toresol vethe problem. Setting up a
Wi-Fi hotspot Requ
irements:
R To
set up theWi -Fi connection of the mul‐
timedia sy stem with extern al hotspots:
th ere is no communication module ins talled.
R The device tobe connected supports at least
one of the types of connection described.
Multimedia sy stem:
4 © 5
Settings 5
System
5 Wi-Fi & Bluetooth
Ac tivating/deactivating Wi-Fi #
Select Wi-Fi.
Connecting the multimedia sy stem toan
ex tern al hotspot via Wi-Fi
The type of connection es tablished must be
selected on the multimedia sy stem and on the
device tobe connected.
% The connection procedure may dif
fer depend‐
ing on the device. Follow the instructions that
are shown in the displa y.Fu rther information
can be found in the manufacturer's operating
instructions. #
Select Internet settings . #
Select Connect via Wi-Fi. #
Select Add hotspot .
Connecting using a security key #
Select the options 0048ofthe desired Wi-Fi
networ k. #
Select Connect using security key. #
Have the security key displa yed on the device
to be connected (see the manufacturer's
operating instructions). #
Ente rth is security key on the multimedia sys‐
te m. #
Confirm the entry with¡. 19 8
MBUX multimedia sy stem

Connecting using a WPS PIN
#
Select the options 0048ofthe desired Wi-Fi
networ k. #
Select Connect using WPS PIN input.
The multimedia sy stem generates an eight-
digit PIN. #
Enter this PIN on the device tobe connected. #
Confirm the entry.
Connecting using a but ton#
Select the options 0048ofthe desired Wi-Fi
networ k. #
Select Connect via WPS PBC .#
Select "Connect via WPS PBC" in the options
on the device tobe connected (see the manu‐
fa cturer's ope rating instructions). #
Press the WPS button on the device tobe
connected. #
Select Continue inthe multimedia sy stem.
Ac tivating automatic connection #
Select Connect via Wi-Fi. #
Select the options 0048ofthe desired Wi-Fi
networ k. #
Activate Permanent Internet connection .
Connecting with a known Wi-Fi #
Select Connect via Wi-Fi. #
Select a Wi-Fi networ k.
The connection is es tablished again.
Configuring the multimedia sy stem as a Wi-Fi
hotspot forex tern al devices
The type of connection es tablished depends on
th e device tobe connected. The function must be
suppor tedby the multimedia sy stem and bythe
device tobe connected. The type of connection
es tablished must be selected on the multimedia
sy stem and on the device tobe connected. #
Select Vehicle hotspot . #
Select Connect device to vehicle hotspot.
Connecting using WPS PIN generation #
Select Connect using WPS PIN generation. #
Ente rth e PIN shown in the media display on
th e device tobe connected and confi rm.
Connecting using WPS PIN entry #
Select Connect using WPS PIN input .#
Enterth e PIN that is shown on theex tern al
device's display on the multimedia sy stem. Connecting using a button #
Select Connect via WPS PBC. #
Press the push button on the device tobe
connected (see the manufacturer's operating
instructions). #
Select Continue.
Connecting using a security key #
Select Connect device to vehicle hotspot .
A secu rity key is displa yed. #
Select theve hicle from the device tobe con‐
nected. The vehicle is displa yed with the
DIRECT-MBUX XXXXX network name. #
Enter the security key which is shown in the
media display on the device tobe connected. #
Confirm the entry.
Connecting using NFC #
Select Connect via NFC. #
Activate NFC on the mobile device (see the
manufacturer's operating instructions). #
Hold the device tobe connected at theve hi‐
cle's NFC inter face. #
Select Finished.
The mobile device is now connected tothe
multimedia sy stem hotspot via NFC.
Generating a new security key #
Select Vehicle hotspot. #
Select Generate security key. #
Select New security key.
A connection will be es tablished with the
newly crea ted security key. #
Tosave a security key:select Save.
When a new security key is sa ved, all existing
Wi -Fi connections are then disconnected. If
th eWi -Fi connections are being re-es tab‐
lished, the new security key must be en tere d. Sy
stem language Note
s onthe sy stem language
This function allo wsyouto determ ine the lan‐
guage forth e menu displa ysand the navigation
messages. The selected language af fects the
ch aracters available for entr y.The navigation
announcements are not available in all languages.
If a language is not available, the navigation
announcements will be in Engl ish. MBUX multimedia sy
stem 19 9

Setting
the sy stem language
Multimedia sy stem:
4 © 5
Settings 5
System
5 Language #
Set the language.
% If
yo u are using Arabic map data, thete xt
information can also be shown in Arabic on
th e navigation map. Todo so, select 

Na
vigation overview Example: digital map with navigation menu
1 Toenter a POI or address and additional des‐
tination entry options
2 Tointer rupt route guidance (if route guidance
is active)
3 Torepeat a navigation announcement and
switch navigation announcements on or off
4 Tocall up theON ROUTE menu
• To show Route overview
• To select Alternative routes
• Report traffic incident (Car-to-X)
• To call up theTRAFFIC menu
• To show Traffic announcements
• To show Area announcements
• To show Live Traffic Subscription Info
• To show Route list •
To call up thePOSITION menu
- Store position
• To show Compass
- To show Qibla(ava ilable in selec ted coun‐
tries)
5 Quic k-access and settings
• To show Traffic
• To show Parking
• To show Motorway information
• ViaAdvanced optionstouse View ,
Announcements andRoute
% Some options are not
available in all coun‐
tries. MBUX multimedia sy
stem 201

Entering a destination
Multimedia sy
stem:
4 © 5
Navigation 5
ª Where to? 1
Country in which theve hicle is located
2 Enters a POI or address
Underneath: Multimedia sy stem suggestions
during destination entry
During inpu t:dele tethe entry with£.
3 List with additional destination ent ryoptions
During destination entry: select sear chresult
4 Dele tes entered character
5 0076 Confirms an entry
6 Calls up handwriting recognition
7 Enters a space
8 Activates voice input
9 Sets the written language
A Switches tonumbers, special characters and
symbols
B Swit ches toupper-case or lo wer-case letters #
Enter the destination in 2. The entries can
be made in any order.
The following ent ries can be made, forex ample:
R Town, stre et, house number
R Street,to wn
R Postcode
R POI name or POI catego ry
R Con tact name #
Select a sea rchre sult in list 3. #
Calculate thero ute (/ page 203). %
Yo
u can find fur ther information about desti‐
nation entry , e.g. 3wordaddresses, in the
Digital Owner's Manual.
Changing the country #
Select the count ryindicator in 1. #
Enterth e count ryindicator. #
Select the count ryin3.
Using online sear ch
% Re
quirements: the media display sho wsan
In te rn et connection with a double-arrowsym‐
bol in thest atus line.
% Online sear
chis not available in all countries.
Destination ent ryuses online map services. If the
on-board sear chfinds no suitable dest inations or
if yo uch ange countries, the online sear chisavail‐
able.
Fo rth e destination you can enter an address, a
POI or a thre e-word address. #
Select count ryindicator 1. #
Select the pr ovider forth e online service from
th e count ries list. #
Ente rth e destination in 2.
The sear chresults are displa yed. #
Select the destination in list 3.
The de tailed view forth ero ute is displ ayed.
or 202
MBUX multimedia sy stem

#
Enter the destination in 2.
The sear chresults are displa yed. #
Select the destination in list 3.
The de tailed view forth ero ute is displ ayed. Calculating a
route and using settings for
ro ute guidance Re
quirements:
R The destination has been entered.
R The destination address is shown.
R For the commuter route: you ha vecreate d a
profile (/ page197).
R The Allow destination suggestions option is
switched on .
R The multimedia sy stem has gathered suf fi‐
cient data in ordertoshow destination sug‐
ge stions.
R Routes ha vebeen learned forth ese destina‐
tion suggestions.
Multimedia sy stem:
4 © 5
Navigation 1
¥ Noroute yet
¦ Aro ute has been mapped #
Select ¥.
The route tothe destination is calculated.
Ro ute guidance begins.
or #
Select ¦. #
Select Set as intermediate dest..
The destination address is set as the next
intermediate destination.
or #
Select Start new route guidance.
The destination address is set as the new
destination. The pr evious destination and the
intermediate destinations are dele ted. Ro ute
guidance tothe new destination begins. Selecting
route settings #
Select Z. #
Select Advanced. #
Select Route. #
Select thero ute type. #
Take traf fic information into consideration
wi th Dynamic route guidance 0048. #
Selecting route options with Avoid options. #
Activate Alternative routes.
Alternati veroutes are calculated forev ery
ro ute. #
Activate Activate commuter route .
If th ere qu irements are met, the multimedia
sy stem automatically de tects that theve hicle
is on a commuter route. Route guidance
begins without voice output. Using map functions
Multimedia sy
stem:
4 © 5
Navigation
Enlarging the map scale #
When the map is shown, tap twice quickly
with one finger on the media displa y.
or #
Movetwo fingers apart on the media displa y.
Re ducing the map scale #
Tap with two fingers on the media displa y.
or #
Movetwo fingers toge ther on the media dis‐
pla y.
Moving the map #
Moveone finger in any di rection on the
to uchsc reen. #
Toreset the map tothe cur rent vehicle
position: press\briefly.
Selecting map orientation #
Press theÄ compass symbol repeatedly
on the map.
The view changes in the sequence 3D,2D
heading up to2D north up .
Switching mo torw ay information on or off #
Select Z. #
Activate or deacti vate Motorway information. MBUX multimedia sy
stem 203

Using services
Re
quirements:
R There is an Internet connection.
R Mercedes PRO connect or Mercedes me con‐
nect is available.
R You ha veset up a user account in the
Mercedes PRO Portal or Mercedes me Portal.
R The vehicle is connected toa user account
and you ha veaccep tedth e conditions of use
fo rth e service.
Fu rther information can be found at: https://
www.mercedes.pro or https://
www.mercedes.me
R The service is available and has been activa‐
te d.
Multimedia sy stem:
4 © 5
Navigation
Displaying the traf fic situation with Live Traf‐
fi c Information #
Select Z. #
Activate Traffic. #
Select Advanced . #
Select View. #
Select Map elements. #
Switch on Traffic incidents ,Free-flowing traf-
fic and Delay.
If traf fic information has been received, then
tra ffic incidents such as roadwor ks,ro ad
bloc ks, local area reports (e.g. fog) and warn‐
ing messages are displa yed.
The tra ffic delay is displa yedfo rth e cur rent
ro ute. Traf fic del ays lasting a period of one
minute or longer are take n into conside ration.
Displ aying hazard warnings with Car-to-X-
Communication
If hazard warnings are available these are shown
as symbols on the map. The display depends on
th e settings forth eTraffic andTraffic incidents
options. #
Set the options.
If Traffic is switched off and Traffic incidents
is switched on, the symbols are shown on the
prospective route.
Displaying weather information and other
map conte nts #
Select Z. #
Select Advanced. #
Select View. #
Select Map elements. #
Scroll up and show theONLINE MAP CON-
TENTS categor y. #
Switch on a service, e.g. Weather.
Cu rrent weather information is displa yed on
th e navigation map, e.g. temp erature or cloud
co ver.
Pa rking service &
WARNING Risk of accident and injury
due tonot observing the maximum per‐
mitted access height
If th eve hicle height is greater than the maxi‐
mum permitted access height for multi-s torey
and unde rground car par ks,th ero of and
ot her parts of theve hicle may be damaged.
Ve hicle occupants may be injured. #
Before entering a multi-s torey car park
or under ground car pa rk, obser vethe
signpos ted ent rance height. #
Ifth eve hicle height is greater than the
access height, do not enter. *
NO
TEBefore selecting the parking option The data is based on information pr
ovided by
th ere spective service pr ovider.
Mercedes Benz acce pts no liability forthe
accuracy of the information pr ovided relating
to the multi-s torey car park/parking area. #
Always obser vethe local Information
and conditions. %
This service is not
available in all countries. #
Tap on 005Donthe map. #
Select a parking option.
The map sho ws the parking options in the
vicinity. 204
MBUX multimedia sy stem

The
following information is displa yed (if avail‐
able):
R Destination address, dis tance from cur‐
re nt vehicle position and ar riva l time
R Information on the multi-s torey car
park/car par k,forex ample:
- Opening times
- Parking charges
- Current occupancy
- Maximum pa rking time
- Maximum access height
The maximum access height shown by
th e parking service does not replace
th e need for obser vation of the actual
circums tances.
R Available payment options (Mercedes pa y,
coins, bank no tes, cards)
R Details on parking tariffs
R Numb er ofavailable parking spaces
R Payment me thod (e.g. at the parking
me ter)
R Services/facilities at the parking option
R Telephone number Te
lephone Te
lephony Note
s ontelephony &
WARNING Risk of distraction from oper‐
ating integrated communication equip‐
ment while theve hicle is in motion
If yo u operate communication equipment
integ rated in theve hicle when driving, you
could be distracted from the tra ffic situation.
This could also cause youto lose control of
th eve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. &
WARNING Risk of an accident from oper‐
ating mobile communication equipment
while theve hicle is in motion
Mobile communications devices distract the
driver from the traf fic situation. This could
also cause the driver tolose control of the
ve hicle. #
Asthe driver, only operate mobile com‐
munications devices when theve hicle is
st ationar y. #
As a vehicle occupant, only use mobile
communications devices in the areas
intended forth is purpose, e.g. in the
re ar passenger compartment. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
ope rating mobile communication equipment in
th eve hicle.
Blue tooth ®
connection:
The menu view and theav ailable functions in the
phone menu are partly dependent on the Blue‐
tooth ®
profile of the mobile phone connected.
If th e mobile phone supports these Blue tooth®
profiles, the full range of features is available:
R PBAP (Phone Book Access Profile)
- The mobile phone's contacts are au tomat‐
ical lydispla yed on the multimedia sy stem.
R MAP (Message Access Profile)
- The message functions of the mobile
phone can be used on the multimedia sys‐
te m.
Ir re spective of this, Blue tooth ®
audio functional‐
ity can byused with any mobile device.
Fo r information on the functionality of the mobile
device tobe connected, see the manufacturer's
operating instructions.
Ne twork connection:
In thefo llowing cases, calls may be inter rupted
while driving:
R there is insuf ficient network co verage inthe
area.
R you swit chtoa transmitting/receiving station
in which no communication channel is free. MBUX multimedia sy
stem 205

R
the SIM card used is not compatible with the
network available
R a mobile phone with "Twincard" is logged into
the network with the second SIM card at the
same time
The multimedia sy stem supports calls in HD
Vo ice ®
for impr oved speech quality. A requ ire‐
ment forth is is that the mobile phone and the
mobile phone network pr ovider of the person you
are calling support HD Voice ®
.
Depending on thequ ality of the connection, the
vo ice quality may fluctuate.
Fu rther information can be obtained from a
Mercedes-Benz service centre or at: https://
www.mercedes-benz-mobile.com/
Te lephone menu overview 1
Blue tooth ®
device name of the cur rently con‐
nected mobile phone/the mobile phones
2 Bluetoo th®
device name of the cur rently con‐
nected mobile phone/the mobile phones
(two phone mode)
3 Battery status of the connected mobile
phone
4 Signal stre ngth of the mobile phone network
5 Options
6 Device manager
7 Messages
8 Nume rical pad
9 Contact search Te
lephony operating modes overview
Depending on the equipment, thefo llowing tele‐
phone operating modes are available:
R One mobile phone is connec tedto the multi‐
media sy stem via Blue tooth®
.
R Two mobile phones are connected with the
multimedia sy stem via Blue tooth®
(two phone
mode).
- You can use all the functions of the multi‐
media sy stem with the mobile phone in
th efo re ground.
- You can receive incoming calls and mes‐
sages with th e mobile phone in the back‐
ground. 206
MBUX multimedia sy stem

Yo
u can inter change the mobile phone in
th efo re ground and bac kground.
Connecting a mobile phone
Re quirements:
R Blue tooth ®
is activated on the mobile phone
(see the manufacturer's operating instruc‐
tions).
R Blue tooth ®
is activated on the multimedia
sy stem.
Multimedia sy stem:
4 © 5
Phone
Sear ching for a mobile phone #
Select í. #
Select Connect new device.
Connecting a mobile phone
Auth orisation follo ws using secure simple pairing. #
Select a mobile phone.
A code is displ ayed in the multimedia sy stem
and on the mobile phone. #
If bo thcodes match, confirm the code on the
mobile phone.
Fu nctions in theTe lephony menu
The functions available in theTe lephony menu
include thefo llowing:
R Making calls, e.g.:
- R Accepting a call
- k End call
- i Create conferen. call
- Accepting or rejecting a waiting call
R Managing con tacts, e.g.:
- Downloading mobile phone contacts
- Editing thefo rm at of a con tact's name
- Saving contacts in theve hicle
R Receiving and sending messages, e.g.:
- Using there ad-aloud function
- Dictating a new messa ge Overview of Smartphone Integ
ration
Wi th Smartphone Integration, you can use cer tain
functions on your mobile phone via the multime‐
dia sy stem displa y.
Only one mobile phone at a time can be connec‐
te d via Smartphone Integration tothe multimedia
sy stem. Also for use with two phone mode with smartphone integration, only one additional
mobile phone can be connected using Blue
tooth®
with the multimedia sy stem.
The full range of functions for Smartphone Inte‐
gration is only possible with an Internet connec‐
tion. The appro priate application must be down‐
loaded on the mobile phone touse Smartphone
In te gration. The mobile phone must be switched
on and connected toa USB port with theç
symbol on the multimedia sy stem using a suita‐
ble cable.
Apps for Smartphone Integration
R Apple CarPlay ®
R Android Auto
Yo u can start Apple CarPlay ®
or Android Auto
using theApps menu.
Alternative: If an application is active via Smart‐
phone Integration (e.g. when music is being
pla yed or route guidance is active), you can call
up the active application using the| orz
or 002B application buttons
Yo u can end Smartphone In tegr ation bydiscon‐
necting the connecting cable between the mobile
phone and multimedia sy stem.
% Mercedes-Benz
recommends disconnecting
th e connecting cable only when theve hicle is
st ationar y.
When using Android Autoor Apple CarPlay ®
, cer‐
ta in vehicle data is transfer redto the mobile
phone. This enables youto getth e best out of
selected mobile phone services. Vehicle data is
not directly accessible.
The following sy stem information is transmit ted:
R Software release of the multimedia sy stem
R System ID (anonymised)
The transfer of this data is used tooptimise com‐
munication between theve hicle and the mobile
phone.
To do this, and toassign se veralve hicles tothe
mobile phone, a vehicle ID is randomly gener‐
ated.
This has no connection totheve hicle identifica‐
tion number (VIN) and is dele ted when the multi‐
media sy stem is reset (/ page 200). MBUX multimedia sy
stem 207