odometer NISSAN LEAF 2015 1.G Warranty Booklet

NISSAN CARES...
Both Nissan and your Nissan LEAF certified dealer are
dedicated to serving all your automotive needs. Your
complete satisfaction with your LEAF and your Nissan
LEAF certified dealer are our primary concerns. Your
Nissan LEAF certified dealer is always available to as-
sist you with all your automobile service requirements.
If, however, a situation arises that you believe has not
been addressed to your satisfaction, we ask that you
take the following steps:
How to Locate a Nissan LEAF Certified Dealer
●Go to the Nissanusa.com website. Enter zip code in
the “Locate a Dealer” function. Check the box for
“Nissan LEAF dealers only.”
●Go to Nissanusa.com site. Select United States
language preference, and Nissan LEAF. Select “Find
a Dealer” and enter zip code or city and state.
●Contact our Nissan Consumer Affairs Department
for assistance using our toll free number.
STEP 1:
Discuss the situation with the dealership’s manager. If a
problem still exists, contact the dealership’s Consumer
Affairs Manager or owner. They are best equipped to
resolve the matter for you. STEP 2:
If the concern has still not been addressed to your
satisfaction, please contact our (Nissan’s) Consumer
Affairs Department using our toll free number:
The Consumer Affairs Department will ask for the fol-
lowing information:
Your name, address, and telephone numberVehicle identification number (on dashboard)Date of purchaseCurrent odometer readingYour Nissan dealer’s nameDetails of the concern
Or you can write to Nissan with the above information
at:
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Nissan has been unable to
satisfactorily address the issue with your vehicle, a
special automotive complaint resolution program called
BBB AUTO LINE is available to you. The BBB AUTO
LINE program is independently operated by the Council
of Better Business Bureaus, Inc. (BBB) . For information about the BBB AUTO LINE in your area,
please call us (Nissan) at the same toll free number
(1-877-NO GAS EV) . We will be happy to provide you
with information about BBB AUTO LINE. Or, you may
contact the BBB directly at:
BBB Auto Line
Council of Better Business Bureaus, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
1 (800) 955-5100
If you call the BBB, its staff will take down details of your
complaint by telephone. They will ask for the same
information as described in Step 2.
The BBB AUTO LINE program consists of two parts,
mediation
andarbitration. The BBB will attempt to
assist you to resolve the problem during mediation. If a
satisfactory resolution has not been achieved during
mediation, you will have the opportunity to personally
present your case before an impartial arbitrator or three-
person panel. The arbitrator(s) will make a decision after
the arbitration hearing.
The BBB will, in most cases, send you a final decision
within forty (40) days (plus 7 if you have not contacted
the proper person from the dealership or Nissan) unless
you delay the process. If you accept the decision, it will
be legally binding on you and Nissan. If you do not
accept the decision, it will not be legally binding on you
or Nissan. However in some states, if the decision is not
accepted, it may be introduced either by you or by
Nissan, as evidence in any potentially related court
action.
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NISSAN’S CUSTOMER CARE PROGRAM 3

You are also required to provide consent to give Nissan
access to data stored on vehicle systems for the pur-
pose of vehicle diagnosis and repair. Failure to do so is
likely to result in denial of warranty coverage.
Evidence of the performance of the required mainte-
nance should be kept and presented as proof of such
maintenance in connection with related warranty re-
pairs. To assist you in maintaining appropriate records,
the maintenance log located in your NISSAN LEAF
SERVICE & MAINTENANCE GUIDE can be used along
with supporting repair invoices, receipts and other such
records.
WHAT IS NOT COVERED
GENERAL EXCLUSIONS
This warranty does not cover damage, failures or corro-
sion resulting from or caused by:
Failure to operate the vehicle in accordance with the
OWNER’S MANUAL.
Misuse, such as overloading, using the vehicle to
tow, driving over curbs, or using the vehicle as a
power source using equipment not authorized by
Nissan for this purpose.
Failure of a component not covered by warranty.Racing and competitive driving.Damage caused by car washes and pressure wash-
ers.
Theft, vandalism, fire, flooding, or immersion of bat-
tery in water or fluids.
Accident, collision, or being towed (Flat bed recom-
mended) .
Repairs performed by anyone other than a Nissan
LEAF certified dealer.
Glass breakage, unless resulting from defects in
material or workmanship.
Normal wear and tear, including dings, dents, chips,
or scratches.
Note: Complaints related to failure to comply with
proper use of the vehicle as described in the appli-
cable OWNER’S MANUAL (including the lack of
availability or use of proper fluid) , or the vehicle’s
lack of compliance with local regulations or environ-
mental requirements of any country (other than the
U.S. or Canada) are NOT covered by this warranty.
DAMAGE OR FAILURES DUE TO ALTERATION
OR MODIFICATION
This warranty does not cover damage, failures or corro-
sion resulting from or caused by:
Alteration, tampering, or improper repair.Installation of non-Nissan approved accessories or
components.
Improper installation of any Nissan approved after-
market accessory or component.
A vehicle whose odometer mileage has been al-
tered, or the odometer repaired or replaced and the
actual vehicle mileage cannot be correctly and read-
ily determined.
SALVAGE TITLE
This limited warranty does not apply to any vehicle, and
is rendered void if the vehicle is (or ever has been)
issued a “salvage” or similar title under any state’s law;
or has ever been determined to be a “total loss” or
equivalent by any insurance company, such as by pay-
ment of a cash payment of claim in lieu of repairs
because of a determination that the cost of repairs
exceeded the actual cash value of the vehicle. LITHIUM-ION BATTERY
This warranty does not cover damage or failures result-
ing from or caused by:
Exposing a vehicle to ambient temperatures above
120F (49C) for over 24 hours.
Storing a vehicle in temperatures below -13F (-25C)
for over seven days.
Leaving your vehicle for over 14 days where the
lithium-ion battery reaches a zero or near zero state
of charge.
Physically damaging the lithium-ion battery or inten-
tionally attempting to reduce the life of the lithium-ion
battery.
Exposing the lithium-ion battery to contact with a
direct flame.
Immersing any portion of the lithium-ion battery in
water or fluids.
Opening the lithium-ion battery enclosure or having
it serviced by someone other than a Nissan LEAF
certified technician.
Neglecting to follow correct charging procedures.Use of incompatible charging devices.Consequential damage caused by the failure to re-
pair an existing problem.
GRADUAL CAPACITY LOSS
The lithium-ion battery (EV battery) , like all lithium-ion
batteries, will experience gradual capacity loss with time
and use. Loss of battery capacity due to or resulting from
gradual capacity loss is NOT covered under this warranty
beyond the terms and limits specified in the LITHIUM-ION
BATTERY CAPACITY COVERAGE above. See your
OWNER’S MANUAL for important tips on how to maxi-
mize the life and capacity of the “Lithium-ion battery.”
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2015 NEW ELECTRIC VEHICLE LIMITED WARRANTY 9