service PONTIAC VIBE 2010 Manual PDF

Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance Record
DateOdometer
Reading Serviced By Maintenance Record
10-18 Service and Maintenance

Maintenance Record (cont’d)
DateOdometer
Reading Serviced By Maintenance Record
Service and Maintenance 10-19

Maintenance Record (cont’d)
DateOdometer
Reading Serviced By Maintenance Record
10-20 Service and Maintenance

Technical Data
Vehicle IdenticationVehicle IdentificationNumber (VIN) ...................
.11-1
Service Parts Identification Label ..............................
.11-1
Vehicle DataCapacities and
Specifications ...................
.11-2
Engine Drive Belt Routing .....11-4
Vehicle Identication
Vehicle Identication
Number (VIN)
This is the legal identifier for the
vehicle. It appears on a plate in the
front corner of the instrument panel,
on the driver side. It can be seen
through the windshield from outside
the vehicle. The VIN also appears on
the Vehicle Certification and Service
Parts labels and the certificates of
title and registration.
Engine Identication
The eighth character in the VIN is the
engine code. This code helps identify
the vehicle’s engine, specifications,
and replacement parts. See “Engine
Specifications” under
Capacities and
Specications on page 11-2 for the
vehicle’s engine code.
Service Parts
Identication Label
This label is on the inside of the
glove box. It is very helpful if parts
need to be ordered. The label
has the following information:
•Vehicle Identification
Number (VIN)
•Model designation
•Paint information
•Production options and special
equipment
Do not remove this label from the
vehicle.
Technical Data 11-1

Engine Drive Belt
Routing
The 1.8L L4 engine drive belt
requires a special tool to service.
See your dealer/retailer for service.1.8L L4 Engine
2.4L L4 Engine
11-4 Technical Data

Customer
Information
Customer InformationCustomer SatisfactionProcedure ........................
.12-1
Customer Assistance Offices .............................
.12-3
Customer Assistance for Text Telephone (TTY)
Users ..............................
.12-4
Online Owner Center ...........12-4
GM Mobility Reimbursement Program ..........................
.12-5
Roadside Assistance Program ..........................
.12-6
Scheduling Service Appointments ...................
.12-8
Courtesy Transportation Program ..........................
.12-8
Collision Damage Repair .....12-10
Service Publications Ordering Information .........12-12
Reporting Safety DefectsReporting Safety Defects to
the United States
Government ....................
.12-13
Reporting Safety Defects to the Canadian
Government ....................
.12-13
Reporting Safety Defects to General Motors ............12-14
Vehicle Data Recording and
Privacy
Vehicle Data Recording
and Privacy ....................
.12-14
Event Data Recorders ........12-14
OnStar
®........................... .12-15
Navigation System .............12-15
Radio Frequency Identification (RFID) ..........12-16
Radio Frequency Statement (US, Can) ........12-16
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Pontiac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer’s sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.
Customer Information 12-1

STEP THREE — Canadian
Owners:In the event that you
do not feel your concerns have
been addressed after following the
procedure outlined in Steps One and
Two, General Motors of Canada
Limited wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685,
or call the General Motors
Customer Communication
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
Pontiac encourages customers
to call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Pontiac,
the letter should be addressed to:
United States — Customer
Assistance
Pontiac Customer Assistance
Center
P.O. Box 33172
Detroit, MI 48232-5172
www.Pontiac.com
1-800-762-2737 or
1-800-833-7668 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-ROADSIDE (762-3743)
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Customer Information 12-3

Canada — Customer
Assistance
General Motors of Canada Limited
Customer Communication Centre,
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas — Customer
Assistance
Please contact the local General
Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands) — Customer
Assistance
General Motors de Mexico, S. de
R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma #2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
Customer Assistance
for Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Pontiac has TTY equipment
available at its Customer Assistance
Center. Any TTY user in the U.S. can
communicate with Pontiac by dialing:
1-800-833-PONT (7668). (TTY users
in Canada can dial 1-800-263-3830.)
Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/pontiac
Information and services customized
for your specific vehicle — all in
one convenient place.
•Digital owner manual, warranty
information, and more
•Online service and maintenance
records
•Find Pontiac dealers for service
nationwide
•Exclusive privileges and offers
•Recall notices for your specific
vehicle
•OnStar®and GM Cardmember
Services Earnings summaries
12-4 Customer Information

Other Helpful Links:
Pontiac — www.pontiac.com
Pontiac Merchandise —
www.pontiacmall.com
Help Center — www.pontiac.com/
helpcenter
•FAQ
•Contact Us
My GM Canada
(Canada) — www.gm.ca
My GM Canada is a
password-protected section
of www.gm.ca where you can
save information on GM vehicles,
get personalized offers, and use
handy tools and forms with
greater ease.Here are a few of the valuable tools
and services you will have access to:
•My Showroom: Find and save
information on vehicles and
current offers in your area.
•My Dealers/Retailers: Save
details such as address and
phone number for each of your
preferred GM dealers/retailers.
•My Driveway: Access quick links
to parts and service estimates,
check trade-in values, or schedule
a service appointment by adding
the vehicles you own to your
driveway profile.
•My Preferences: Manage your
profile and use tools and forms
with greater ease.
To sign up, visit the My GM Canada
section within www.gm.ca.
GM Mobility
Reimbursement Program
This program, available to qualified
applicants, can reimburse you up
to $1,000 of the cost of eligible
aftermarket adaptive equipment
required for your vehicle, such as
hand controls or a wheelchair/
scooter lift.
The offer is available for a very
limited period of time from the date of
vehicle purchase/lease. For more
details, or to determine your vehicle’s
eligibility, visit www.gmmobility.com
or call the GM Mobility Assistance
Center at 1-800-323-9935. Text
telephone (TTY) users, call
1-800-833-9935.
Customer Information 12-5

General Motors of Canada
also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S. purchased vehicles, call
1-800-ROADSIDE (762-3743); (Text
telephone (TTY): 1-888-889-2438).
For Canadian purchased vehicles,
call 1-800-268-6800 .
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information ready:
•Your name, home address, and
home telephone number
•Telephone number of your
location
•Location of the vehicle
•Model, year, color, and license
plate number of the vehicle
•Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
•Description of the problem
Coverage
Services are provided up to
5 years/100,000 miles (160 000 km),
whichever comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is
not covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Pontiac and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notification.
Pontiac and General Motors of
Canada Limited reserve the right to
limit services or payment to an owner
or driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided •
Emergency Fuel Delivery:
Delivery of enough fuel for
the vehicle to get to the nearest
service station.
•Lock-Out Service: Service is
provided to unlock the vehicle if
you are locked out. A remote
unlock may be available if you
have OnStar
®. For security
reasons, the driver must present
identification before this service is
given.
•Emergency Tow From a Public
Road or Highway: Tow to the
nearest Pontiac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in sand,
mud, or snow.
12-6 Customer Information