RAM 1500 2021 Owners Manual
Manufacturer: RAM, Model Year: 2021, Model line: 1500, Model: RAM 1500 2021Pages: 496, PDF Size: 20.89 MB
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If two calls are in progress (one active and one 
on hold), press the Swap Calls button on the 
phone main screen. Only one call can be placed 
on hold at a time.
You can also push the Phone button to toggle 
between the active and held phone call.
Join Calls
When two calls are in progress (one active and 
one on hold), press the Join/Merge Calls Call 
button the Phone main screen to combine all 
calls into a conference call.
Call Termination
To end a call in progress, momentarily press the 
End Call button on the touchscreen or the 
Phone End button on the steering wheel. Only 
the active call(s) will be terminated and if there 
is a call on hold, it will become the new active 
call.
Redial
Push the VR button   and after the “Listening” 
prompt and the following beep, say “Redial.”
The Uconnect Phone will call the last number 
that was dialed from your mobile phone. Call Continuation
Call continuation is the progression of a phone 
call on the Uconnect Phone after the vehicle 
ignition has been switched to OFF.
NOTE:
The call will remain within the vehicle audio 
system until the phone becomes out of range 
for the Bluetooth® connection. It is recom
-
mended to press the Transfer button on the 
touchscreen when leaving the vehicle.
Advanced Phone Connectivity
Transfer Call To And From Mobile Phone
The Uconnect Phone allows ongoing calls to be 
transferred from your mobile phone without 
terminating the call. To transfer an ongoing call 
from your connected mobile phone to the 
Uconnect Phone or vice versa, press the 
Transfer button on the Phone main screen.
Things You Should Know About Uconnect 
Phone
Voice Command
For the best performance:
Always wait for the beep before speaking
Speak normally, without pausing, just as you 
would speak to a person sitting a few feet/
meters away from you
Ensure that no one other than you is 
speaking during a voice command period
Low-To-Medium Blower Setting
Low-To-Medium Vehicle Speed
Low Road Noise
Smooth Road Surface
Fully Closed Windows
Dry Weather Conditions
Even though the system is designed for many 
languages and accents, the system may not 
always work for some.
WARNING!
ALWAYS drive safely with your hands on the 
wheel. You have full responsibility and 
assume all risks related to the use of the 
Uconnect features and applications in this 
vehicle. Only use Uconnect when it is safe to 
do so. Failure to do so may result in an 
accident involving serious injury or death.
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280MULTIMEDIA  
NOTE:
It is recommended that you do not store names 
in your Favorites phonebook while the vehicle is 
in motion.
Number and name recognition rate is optimized 
when the entries are not similar. You can say 
“O” (letter “O”) for “0” (zero).
Even though international dialing for most 
number combinations is supported, some 
shortcut dialing number combinations may not 
be supported.
Audio Performance
Audio quality is maximized under:
Low-To-Medium Blower Setting
Low-To-Medium Vehicle Speed
Low Road Noise
Smooth Road Surface
Fully Closed Windows
Dry Weather Conditions
Operation From The Driver's Seat Performance such as audio clarity, echo, and 
loudness to a large degree rely on the phone 
and network, and not the Uconnect Phone.
Echo at the far end can sometimes be reduced 
by lowering the in-vehicle audio volume.
Phone Voice Commands
Making and answering hands-free phone calls 
is easy with Uconnect. When the Phonebook 
button is illuminated on your touchscreen, your 
system is ready. Check UconnectPhone.com for 
mobile phone compatibility and pairing 
instructions.
Push the Phone button   and wait for the beep 
to say a command. See some examples below:
“ Call  John Smith”
“Dial  123 456 7890”
“Redial ” (call previous outgoing phone 
number)
“ Call back ” (call previously answered 
incoming phone number) Did You Know:
 When providing a Voice 
Command, push the Phone button   and say 
“ Call ”, then pronounce the name  exactly as it 
appears in your phone book. When a contact 
has multiple phone numbers, you can say “ Call 
John Smith  work”.
Voice Text Reply — If Equipped
Uconnect can announce  incoming text 
messages. Push the VR button   or Phone 
button   and say:
1. “
Listen
 ” to have the system read an 
incoming text message. (Must have 
compatible mobile phone paired to 
Uconnect system.)
2. “ Reply ” after an incoming text message has 
been read.
Listen to the Uconnect prompts. After the 
beep, repeat one of the predefined messag -
es and follow the system prompts.
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NOTE:
Only use the numbering listed in the provided 
table. Otherwise, the system will not transpose 
the message. Did You Know:
 Your mobile phone must have the 
full implementation of the  Message Access Profile 
(MAP)  to take advantage of this feature. For 
details about MAP, visit UconnectPhone.com.
Apple® iPhone® iOS 6 or later supports reading 
incoming  text messages only. For further 
information on how to enable this feature on 
your Apple® iPhone®, refer to your iPhone’s® 
“User Manual”.
Did You Know:  Voice Text Reply is not 
compatible with iPhone®, but if your vehicle is 
equipped with Siri® Eyes Free, you can use your 
voice to send a text message.
Siri® Eyes Free — If Equipped
When used with your Apple® iPhone® 
connected to your vehicle via Bluetooth®, Siri 
lets you use your voice to send text messages, 
select media, place phone calls and much 
more. Siri uses your natural language to 
understand what you mean and responds back 
to confirm your requests. The system is 
designed to keep your eyes on the road and 
your hands on the wheel by letting Siri help you 
perform useful tasks. To enable Siri, push and hold, then release the 
Uconnect Voice Recognition (VR) button on the 
steering wheel. After you hear a double beep, 
you can ask Siri to play podcasts and music, get 
directions, read text messages, and many other 
useful requests.
Bluetooth® Communication Link
Mobile phones may lose connection to the 
Uconnect Phone. When this happens, the 
connection can generally be re-established by 
restarting the mobile phone. Your mobile phone 
is recommended to remain in Bluetooth® ON 
mode.
Power-Up
After switching the ignition key from OFF to 
either the ON/RUN or ACC position, or after a 
language change, you must wait at least 
15 seconds prior to using the system 
Ú
page 482.
PRE-DEFINED VOICE TEXT REPLY 
RESPONSES
Yes. Stuck in 
traffic. See you later.
No. Start without 
me. I’ll be late.
Okay. Where are 
you? I will be 5 
25, 30, 45, 
60> minutes  late.
Call me.
Are you there 
yet?
I’ll call you  later. I need 
directions. See you in 5 
minutes.
I’m on my 
way. Can’t talk 
right now.
I’m lost. Thanks.
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282MULTIMEDIA  
CONNECTED VEHICLE SERVICES — IF 
EQUIPPED 
IS MY VEHICLE CONNECTED?
Vehicles with an Assist and an SOS button are 
connected vehicles. These buttons will be 
located on either the rearview mirror or 
overhead console, depending on the vehicle. If 
these buttons are present in your vehicle, you 
have a connected radio and can take 
advantage of the many connected vehicle 
features.
For further information about the ASSIST and 
SOS buttons  Ú page 373.
INTRODUCTION TO CONNECTED VEHICLE 
S
ERVICES 
One of the many benefits of your vehicle’s 
Uconnect system is that you can now take 
advantage of SiriusXM Guardian™ connected 
vehicle services. To unlock the full potential of 
SiriusXM Guardian™ in your vehicle, you first 
need to activate SiriusXM Guardian™ services. NOTE:
SiriusXM Guardian™ involves the collection, 
transmission and use of data from your vehicle  
Ú
page 306.
SiriusXM Guardian™ Contact Information 
And Business Hours
SiriusXM Guardian™/Care
US residents visit: https://www.driveucon -
nect.com/sirius-xm-guardian.html or call 
1-844-796-4827
Canadian residents visit: https://www.siri -
usxm.ca/guardian-v1/ or call 
1-877-324-9091 Uconnect Phone Customer Support
UconnectPhone.com or for US residents call: 
1-877-855-8400.
Canadian residents call: 1-800-465-2001 
(English) or call: 1-800-387-9983 (French).
Business Hours
Central Time
Monday through Friday – 7:00 am to 10:00 pm
Saturday – 8:00 am to 9:00 pm
What Is SiriusXM Guardian™?
SiriusXM Guardian™ uses an embedded device 
in the Uconnect system installed in your vehicle, 
which receives GPS signals and communicates 
with the SiriusXM Guardian™ Customer Care 
center via wireless and landline 
communications networks. Depending on the 
type of device in your vehicle, some SiriusXM 
Guardian™ services require an operable LTE 
(voice/data) or 3G or 4G (data) network 
compatible with your device. SiriusXM 
Guardian™ is available only on equipped 
vehicles purchased within the continental 
United States, Alaska, Hawaii, Puerto Rico and 
Canada.
WARNING!
ALWAYS obey traffic laws and pay attention to 
the road. ALWAYS drive safely with your hands 
on the steering wheel. You have full 
responsibility and assume all risks related to 
the use of the features and applications in 
this vehicle. Only use the features and 
applications when it is safe to do so. Failure 
to comply may result in an accident involving 
serious injury or death.
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NOTE:
Certain SiriusXM Guardian™ services are 
dependent upon an operative telematics 
device, a cellular connection, navigation map 
data, and GPS satellite signal reception, which 
can limit the ability to reach the response 
center or reach emergency support.
Not all features of SiriusXM Guardian™ are 
available everywhere at all times, particularly 
in remote or enclosed areas.
Other factors outside the control of SiriusXM 
Guardian™ that may limit or prevent service 
delivery are hills, structures, buildings, 
tunnels, weather, damage to the electrical 
system or other important parts of your 
vehicle, network congestion, civil distur-
bances, actions of third parties or the govern -
ment, Internet failure, and/or the physical 
location of your vehicle, such as in an under -
ground parking structure or under a bridge.
Not all SiriusXM Guardian™ features are 
available for all models.
SiriusXM Guardian™ provides:
The ability to remotely lock/unlock and remote 
start your vehicle from virtually anywhere by 
using the Uconnect App or your computer.
Send & Go capability with the Uconnect App. 
Use the Uconnect App to easily search, map 
and send your locations directly to your 
Uconnect Navigation.
The ability to locate your vehicle, when you 
forget where you parked, using the Vehicle 
Finder function of the Uconnect App.
Before you drive, familiarize yourself with the 
easy-to-use Uconnect system and SiriusXM 
Guardian™ services.
The ASSIST and SOS Call Buttons On Your 
Rearview Mirror Or Overhead Console
The ASSIST Button is used for contacting 
Roadside Assistance, Vehicle Care, Uconnect 
Care, and SiriusXM Guardian™ Customer Care. 
The SOS Call button connects you directly to 
SiriusXM Guardian™ Customer Care for 
assistance in an emergency.
Activation 
To unlock the full potential of SiriusXM 
Guardian™ in your vehicle, you must activate 
your SiriusXM Guardian™ services.
1. Press the Apps icon on the bottom of your  in-vehicle touchscreen.
 2. Select the Activate Services icon from your 
list of apps.
3. For customers in the United States , select 
“Customer Care” to speak with a SiriusXM 
Guardian™ Customer Care agent who will 
activate services in your vehicle, or select 
“Enter Email” to activate on the web.
For customers in Canada , enter your email 
address to activate services in your vehicle.
Included Trial Period For New Vehicles
Your new vehicle may come with an included 
trial period for use of the SiriusXM Guardian™ 
services starting on the date of vehicle 
purchase. To get started with your trial, 
enrollment in SiriusXM Guardian™ is required. 
The Uconnect 4C/4C NAV includes a trial* of 
SiriusXM Guardian™ services from your date of 
purchase.
* Included trial applies to new vehicles only.
Features And Packages
After the trial period, you must purchase a 
subscription to continue your services by calling 
a SiriusXM Guardian™ Customer Care agent.
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284MULTIMEDIA  
GETTING STARTED WITH CONNECTED 
V
EHICLE SERVICES 
Download The Uconnect App
Once you have activated your services, you’re 
only a few steps away from using connected 
services.
Uconnect Mobile App
Download the Uconnect app to your mobile 
device.
Use your Owner Account login and password 
to open the app and then set up a PIN. 
For customers in the United States, visit 
www.mopar.com, and click the Sign In/
Register button in the upper right-hand 
corner to register your account online.a. Click the Register button
b. Select the correct country and email  address then click “Register”.
c. You will then receive an email notification  to confirm/verify your newly created 
account.
1 — Settings
2 — Vehicle Info
3 —Remote Commands
4 — Location And Send & Go
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d. After clicking the email link, it will take 
you to a website and prompt you to 
assign your account with a password.
e. Once you have added a password, the  website will direct you to your homepage 
where you can add in your vehicle’s VIN.
a. Click the Register button
b. Select the correct country and email  address then click “Register”.
c. You will then receive an email notification  to confirm/verify your newly created 
account.
d. After clicking the email link, it will take  you to a website and prompt you to 
assign your account with a password.
e. Once you have added a password, the  website will direct you to your homepage 
where you can add in your vehicle’s VIN.
For customers in Canada, register your 
account via your vehicle.
a. Press the Apps button in the bottom  menu bar.
b. Press the Activate Services button from  the apps list. c. Enter your email and press “OK”. A confir
-
mation email will be sent to the provided 
email address.
d. Press “Continue Activation” from the  confirmation email. It may take a short 
time before remote services will be avail -
able, but you will be able to log into the 
Uconnect App and the owner’s site.
Once on the Remote screen and you have set 
up your four-digit PIN, you can begin using 
Remote Door Lock/Unlock, Remote Vehicle 
Start, and activate your horn and lights 
remotely, if equipped.
Press the Location button on the bottom 
menu bar of the app to bring up a map to 
locate your vehicle or send a location to your 
Uconnect Navigation, if equipped.
Press the Settings side menu in the upper left 
corner of the app to bring up app settings and 
access the Assist Call Centers.
Using Your Owner’s Site
Your Owner’s Site website 
https://www.mopar.com/en-us.html (US 
Residents), or www.mopar.ca (Canadian 
Residents) provides you with all the information 
you need, all in one place. You can track your  service history, find recommended accessories 
for your vehicle, watch videos about your 
vehicle's features, and easily access your 
manuals. It is also where you can manage your 
SiriusXM Guardian™ account. This section will 
familiarize you with the key elements of the 
website that will help you get the most of your 
SiriusXM Guardian™ system.
For customers in the United States, press the 
Sign In/Register button and enter your email 
address and password.
For customers in Canada, press the My Vehicle 
button. Select from “Dashboard”, “Vehicle 
Health Report”, and “Recalls”. The website will 
then prompt you to log-in using your email 
address and password.
Edit/Edit Profile:
To manage the details of your SiriusXM 
Guardian™ account, such as your contact 
information, password and SiriusXM 
Guardian™ PIN, click on the Edit/Edit Profile 
button to access the details of your account.
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Connected Services Status:
This statement will indicate your SiriusXM 
Guardian™-equipped vehicle.
Remote Commands:
For vehicles with an active SiriusXM 
Guardian™ subscription, press one of these 
icons and enter your four-digit SiriusXM 
Guardian™ Security PIN to remotely start (if 
equipped), lock/unlock doors or sound the 
horn and flash the lights.
Editing Your Notifications
Notifications are an important element of your 
SiriusXM Guardian™ account. For example, any 
time you use your remote services (such as 
Remote Door Unlock), you can elect to receive a 
text message, push notification, and/or E-mail 
to notify you of the event. To set up the 
notifications, please follow these instructions.
1. Log on to your Owner’s Account at 
 https://
www.mopar.com/en-us.html (US Residents) 
and select “Dashboard”, or www.mopar.ca
  
(Canadian Residents), select “My Vehicle” 
and then “Dashboard”.
2. Click the Edit/Edit Profile button. 3. Once there, select “SiriusXM Guardian™” 
where can edit Notification Preferences.
4. You can enter a mobile phone and/or email  address to notify you, and you can 
customize the types of messages.
USING SIRIUSXM GUARDIAN™ 
SOS Call 
Access To Emergency Services At The Push Of A 
Button SiriusXM Guardian™ In-Vehicle Assistance 
Features
With SiriusXM Guardian™, your vehicle has 
onboard assistance features located on the 
rearview mirror or overhead console designed 
to enhance your driving experience if you should 
ever need assistance or support.
Description
SOS Call offers a convenient way to get in contact 
with a SiriusXM Guardian™ Customer Care agent 
in the event of an emergency. When the 
connection between the vehicle and the live 
agent is made, your vehicle will automatically 
transmit location information. In the event of a 
minor collision, medical or any other emergency, 
press the SOS button to be connected to a call 
center agent who can send emergency 
assistance to your vehicle’s location.
NOTE:
Certain SiriusXM Guardian™ services are 
dependent on an operational Uconnect system, 
cellular network availability that is compatible 
with the device in your vehicle, and GPS 
network availability. Not all features of SiriusXM 
Guardian™ are available everywhere at all 
times, particularly in remote or enclosed areas.
WARNING!
Some SiriusXM Guardian™ services, 
including SOS Call and Roadside Assistance 
Call will NOT work without a network 
connection compatible with your device.
Center Light Status Description
Off
No call activated
Green Active call in progress Red System error
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How It Works 
1. Push the SOS Call button; the indicator  light will turn green indicating a call has 
been placed.
NOTE:
In case the SOS Call button is accidentally 
pushed, there is a 10-second delay before 
the SOS call is placed. The system will 
verbally alert you that a call is about to be 
made. To cancel the SOS Call connection, 
push the SOS Call button on the rearview 
mirror or press the Cancel button on the 
touchscreen within 10 seconds.
During an SOS Call, the Bluetooth® paired 
phone is disconnected so incoming or 
outgoing calls will go through your mobile 
device versus the hands-free system which is 
not available due to the SOS Call.
2. Once a connection between the vehicle and a  SiriusXM Guardian™ Customer Care agent is 
made, the agent will stay on the line with you.
NOTE:
Calls between the vehicle occupants and the 
SiriusXM Guardian™ Customer Care center may 
be recorded or monitored for quality assurance  purposes. Through your enrollment in and use 
of the SiriusXM Guardian™ services, you 
consent to being recorded.
SOS Call System Limitations
Vehicles that have been purchased in the US 
and that travel into Mexico and Canada may 
have limited services. In particular, responses 
to SOS calls or other emergency services may 
be unavailable or very limited. Vehicles 
purchased outside the United States and 
Canada are unable to receive SiriusXM 
Guardian™ services.
If the SOS Call system detects a malfunction, 
any of the following may occur at the time the 
malfunction is detected:
The light will continuously be illuminated red.
The screen will display the following message 
“Vehicle phone requires service. Please 
contact your dealer.”
An in-vehicle audio message will state 
“Vehicle phone requires service. Please 
contact your dealer.”
Even if the SOS Call system is fully functional, 
factors beyond FCA US LLC’s control may 
prevent or stop SOS Call system operation.  These include, but are not limited to, the 
following factors:
The ignition key is in OFF position.
The vehicle’s electrical systems are not 
intact.
The vehicle battery loses power or becomes 
disconnected during a vehicle crash.
The SOS Call system software and/or hard
-
ware is damaged during a vehicle crash.
LTE (voice/data) or 3G or 4G (data) coverage 
and/or GPS signals are unavailable or 
obstructed.
Network congestion.
Weather conditions.
Buildings, structures, geographic terrain, or 
tunnels.
If your vehicle loses battery power for any 
reason (including during or after an accident) 
the SOS Call System, among other vehicle 
systems, will not operate.
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288MULTIMEDIA  
(Continued)
(Continued)
Requirements
 
This feature is available only on vehicles sold 
in the US or Canada.
Vehicle must be properly equipped with the 
SiriusXM Guardian™ system. Vehicle must be 
registered with SiriusXM Guardian™ and 
have an active subscription that includes the 
applicable feature.
Vehicle must have an operable LTE (voice/
data) or 3G or 4G (data) network connection 
compatible with your device.
Vehicle must be powered in the ON/RUN or 
ACC (Accessory) position with a properly func -
tioning electrical system.
WARNING!
Never place anything on or near the 
vehicle’s LTE (voice/data) or 3G or 4G 
(data) and GPS antennas. You could 
prevent LTE (voice/data) or 4G (data) and 
GPS signal reception, which can prevent 
your vehicle from placing an emergency 
call.
Do not add any aftermarket electrical equip -
ment to the vehicle’s electrical system. This 
may prevent your vehicle from sending a 
signal to initiate an emergency call. To avoid 
interference that can cause the SOS Call 
system to fail, never add aftermarket equip -
ment (e.g., two-way mobile radio, CB radio, 
data recorder, etc.) to your vehicle’s elec -
trical system or modify the antennas on your 
vehicle. IF YOUR VEHICLE LOSES POWER 
FOR ANY REASON (INCLUDING DURING OR 
AFTER AN ACCIDENT), NEITHER THE UCON-
NECT APPS NOR THE SIRIUSXM 
GUARDIAN™ SERVICES WILL OPERATE.
The Occupant Restraint Controller (ORC) 
turns on the Air Bag Warning Light on the 
instrument panel if a malfunction in any part 
of the air bag system is detected. If the Air Bag 
Warning Light is illuminated, the air bag 
system may not be working properly and the 
SOS Call system may not be able to send a 
signal to the SiriusXM Guardian™ Customer 
Care center. If the Air Bag Warning Light is illu -
minated, have an authorized dealer service 
your vehicle immediately.
WARNING!  (Continued)
Ignoring the Rearview Mirror Light could 
mean you will not have SOS Call services if 
needed. If the Rearview Mirror Light is illu -
minated, have an authorized dealer service 
the SOS Call system immediately.
If anyone in the vehicle could be in danger 
(e.g., fire or smoke is visible, dangerous 
road conditions or location), do not wait for 
voice contact from a SiriusXM Guardian™ 
Customer Care agent. All occupants should 
exit the vehicle immediately and move to a 
safe location.
Failure to perform scheduled maintenance 
and regular inspection of your vehicle may 
result in vehicle damage, accident or injury.
WARNING!  (Continued)
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