maintenance Ram 2500 2020 Owner's Manual

TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
11
1INTRODUCTION .............................................................................................................................11
2 G
E
TTING TO KNOW YOUR VEHICLE ..................................................................................13
3 GETTING TO KNOW YOUR INSTRUMENT PANEL ......................................................108
4 SAFETY .........................................................................................................................................144
5 STARTING AND OPERATING ................................................................................................ 211
6 IN CASE OF EMERGENCY .................................................................................................... 338
7 SERVICING AND MAINTENANCE ......................................................................................380
8 TECHNICAL SPECIFICATIONS ........................................................................................... 444
9 MULTIMEDIA .............................................................................................................................. 458
10 CUSTOMER ASSISTANCE ..................................................................................................... 536
11 INDEX ............................................................................................................................................ 540

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SLIDE-IN CAMPERS .......................................... 100 Camper Applications .................................100
EASY-OFF TAILGATE ......................................... 100
Disconnecting The Rear Camera And
Remote Keyless Entry ...............................100 Removing The Tailgate .............................. 101
Locking Tailgate .........................................101
TRI-FOLD TONNEAU COVER — IF EQUIPPED .. 101
Tri-Fold Tonneau Cover Removal ..............102
Tri-Fold Tonneau Cover Installation ..........104
Tri-Fold Tonneau Cover Cleaning ..............107
GETTING TO KNOW YOUR INSTRUMENT PANEL
BASE / MIDLINE INSTRUMENT CLUSTER —
GAS ENGINE ....................................................... 108
Base / Midline Instrument Cluster
Descriptions — Gas Engine .......................109
PREMIUM INSTRUMENT CLUSTER —
GAS ENGINE ....................................................... 111
Premium Instrument Cluster Descriptions —
Gas Engine .................................................112
BASE INSTRUMENT CLUSTER — DIESEL
ENGINE ............................................................... 113
Base Instrument Cluster Descriptions —
Diesel Engine .............................................114
PREMIUM INSTRUMENT CLUSTER — DIESEL
ENGINE ................................................................ 116
Premium Instrument Cluster Descriptions —
Diesel Engine .............................................117 INSTRUMENT CLUSTER DISPLAY ................... 117
Instrument Cluster Display Controls......... 118
Oil Life Reset ............................................. 119
Display Menu Items ................................... 119
Diesel Messages And Warnings — 6.7L
Cummins Diesel Engine ............................ 124 Battery Saver On/Battery Saver Mode
Message — Electrical Load Reduction
Actions — If Equipped ................................ 128
WARNING LIGHTS AND MESSAGES ................130
Red Warning Lights ................................... 130
Yellow Warning Lights ............................... 133
Yellow Indicator Lights .............................. 137
Green Indicator Lights ............................... 140
White Indicator Lights ............................... 141
Blue Indicator Lights.................................. 141
ONBOARD DIAGNOSTIC SYSTEM — OBD II..... 141
Onboard Diagnostic System (OBD II)
Cybersecurity ............................................. 142
EMISSIONS INSPECTION AND MAINTENANCE
PROGRAMS......................................................... 142
SAFETY
SAFETY FEATURES .............................................144
Anti-Lock Brake System (ABS) ................. 144
Electronic Brake Control (EBC) System .... 145 AUXILIARY DRIVING SYSTEMS ........................ 153
Blind Spot Monitoring (BSM) —
If Equipped ................................................ 153 Forward Collision Warning (FCW) With
Mitigation — If Equipped ........................... 160 Tire Pressure Monitoring System
(TPMS) ........................................................ 163
OCCUPANT RESTRAINT SYSTEMS ................. 171
Occupant Restraint Systems Features ... 171
Important Safety Precautions ................... 171
Seat Belt Systems .................................... 172
Supplemental Restraint Systems (SRS)... 181
Child Restraints ......................................... 190
Transporting Pets ...................................... 208
SAFETY TIPS ....................................................... 208
Transporting Passengers .......................... 208
Exhaust Gas .............................................. 208
Safety Checks You Should Make Inside
The Vehicle ................................................ 209 Periodic Safety Checks You Should Make
Outside The Vehicle ................................... 210

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SAFE OFF-ROAD DRIVING — POWER WAGON
ONLY ................................................................... 255 Off-Road Driving Tips And Vehicle
Characteristics ........................................... 255 Driving In Snow, Mud And Sand ...............256
Crossing Obstacles (Rocks And Other High
Points).........................................................257 Hill Climbing ...............................................258
Driving Through Water ...............................260
Airing Down For Off-Road Driving .............261
Vehicle Recovery........................................261
After Driving Off-Road ................................263
LIMITED-SLIP DIFFERENTIAL .......................... 264
WINCH USAGE — POWER WAGON ONLY (IF
EQUIPPED) ......................................................... 264
Things To Know Before Using Your
Winch ..........................................................264 Understanding The Features Of Your
Winch ..........................................................265 Winch Accessories ....................................266
Operating Your Winch ...............................266
Rigging Techniques ..................................272
FUEL SAVER TECHNOLOGY — GAS ENGINE (IF
EQUIPPED) .......................................................... 273
SPEED CONTROL .............................................. 273
To Activate .................................................. 274
To Set A Desired Speed .............................274
To Vary The Speed Setting ........................ 274 To Accelerate For Passing ........................ 275
To Resume Speed ..................................... 275
To Deactivate ............................................. 275
ADAPTIVE CRUISE CONTROL (ACC) —
IF EQUIPPED ....................................................... 275
Adaptive Cruise Control (ACC)
Operation.................................................... 277 Activating Adaptive Cruise Control
(ACC) ........................................................... 277 To Activate/Deactivate .............................. 278
To Set A Desired ACC Speed ..................... 278
To Cancel.................................................... 279
To Turn Off.................................................. 279
To Resume ................................................. 279
To Vary The Speed Setting ........................ 279
Setting The Following Distance In ACC..... 280
Overtake Aid............................................... 282
ACC Operation At Stop............................... 282
Adaptive Cruise Control (ACC) Menu ........ 282
Display Warnings And Maintenance ........ 283
Precautions While Driving With ACC......... 284
General Information .................................. 287
Normal (Fixed Speed) Cruise Control
Mode........................................................... 287 PARKSENSE REAR PARK ASSIST —
IF EQUIPPED ....................................................... 289
ParkSense Sensors ................................... 290
ParkSense Warning Display...................... 290
ParkSense Display..................................... 290
Enabling And Disabling ParkSense .......... 292
Service The ParkSense Rear Park Assist
System........................................................ 292 Cleaning The ParkSense System.............. 292
ParkSense System Usage Precautions .... 292
PARKSENSE FRONT AND REAR PARK
ASSIST................................................................. 294
ParkSense Sensors ................................... 294
ParkSense Warning Display...................... 294
ParkSense Display..................................... 295
Enabling And Disabling Front And/Or Rear
ParkSense .................................................. 297 Service The ParkSense Front/Rear Park
Assist System ............................................. 297 Cleaning The ParkSense System.............. 298
ParkSense System Usage Precautions .... 298
LANESENSE — IF EQUIPPED ........................... 299
LaneSense Operation................................ 299
Turning LaneSense On Or Off ................... 300
LaneSense Warning Message .................. 300
Changing LaneSense Status..................... 302

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PARKVIEW REAR BACK UP CAMERA ............. 302 AUX Camera — If Equipped .......................304
SURROUND VIEW CAMERA SYSTEM — IF
EQUIPPED ........................................................... 305
AUX Camera — If Equipped .......................311
ENGINE RUNAWAY — DIESEL ENGINE ............ 312
REFUELING THE VEHICLE — GAS ENGINE ..... 312
Loose Fuel Filler Cap Message ................313
REFUELING THE VEHICLE — DIESEL
ENGINE ............................................................... 313
Diesel Exhaust Fluid ..................................314
VEHICLE LOADING ............................................. 317
Gross Vehicle Weight Rating (GVWR) ......317
Payload .......................................................317
Gross Axle Weight Rating (GAWR) ............317
Tire Size ......................................................317
Rim Size......................................................318
Inflation Pressure ......................................318
Curb Weight................................................318
Loading .......................................................318
TRAILER TOWING .............................................. 318
Common Towing Definitions .....................318
Trailer Hitch Type and Maximum Trailer
Weight.........................................................322 Trailer Towing Weights (Maximum Trailer
Weight Ratings) ..........................................323 Trailer And Tongue Weight ........................ 323
Towing Requirements ...............................323
Towing Tips ................................................328 SNOWPLOW ....................................................... 329
Before Plowing ........................................... 329
Snowplow Prep Package Model
Availability .................................................. 330 Over The Road Operation With Snowplow
Attached ..................................................... 330 Operating Tips ............................................ 330
General Maintenance................................ 330
RECREATIONAL TOWING (BEHIND
MOTORHOME, ETC.) .......................................... 331
Towing This Vehicle Behind Another
Vehicle ........................................................ 331 Recreational Towing — Two-Wheel Drive
Models ........................................................ 331 Recreational Towing — Four-Wheel Drive
Models ........................................................ 332
DRIVING TIPS ...................................................... 335
Driving On Slippery Surfaces ................... 335
Driving Through Water .............................. 335
Off-Road Driving Tips ................................. 336
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS........................338
ASSIST AND SOS SYSTEM — IF EQUIPPED..... 338
General Information .................................. 342 JACKING AND TIRE CHANGING ...................... 342
Jack Location ............................................. 343
Removal Of Jack And Tools....................... 343
Removing The Spare Tire .......................... 345
Preparations For Jacking .......................... 346
Jacking Instructions................................... 347
To Stow The Flat Or Spare ....................... 350
Reinstalling The Jack And Tools ............... 352
Hub Caps/Wheel Covers — If Equipped ... 352
FUSES .................................................................. 353
Power Distribution Center ........................ 354
JUMP STARTING ............................................... 362
Preparations For Jump Start ..................... 363
Jump Starting Procedure .......................... 363
GEAR SELECTOR OVERRIDE — 6–SPEED
TRANSMISSION ................................................ 365
MANUAL PARK RELEASE — 8 – SPEED
TRANSMISSION ................................................ 366
IF YOUR ENGINE OVERHEATS ......................... 367
FREEING A STUCK VEHICLE ............................ 367
TOWING A DISABLED VEHICLE ........................ 369
Two-Wheel Drive Models ........................... 370
Four-Wheel Drive Models .......................... 370
Emergency Tow Hooks — If Equipped ...... 371

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ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) ................................................................ 371
EVENT DATA RECORDER (EDR) ....................... 371
BULB REPLACEMENT ........................................ 372 Replacement Bulbs ...................................372
Replacing Exterior Bulbs ...........................374
SERVICING AND MAINTENANCE
SCHEDULED SERVICING — GAS ENGINE ....... 380Maintenance Plan — Gasoline Engine......380
Heavy Duty Use Of The Vehicle ................. 384
SCHEDULED SERVICING— DIESEL ENGINE .... 384
Oil Change Indicator System — Cummins
Diesel ..........................................................385 Perform Service Indicator — Cummins
Diesel ..........................................................385
Maintenance Plan — Cummins Diesel
Engine ........................................................ 386
ENGINE COMPARTMENT .................................. 391
6.4L Engine ...............................................391
6.7L Diesel Engine — Six-Speed 68RFE ..392
6.7L Diesel Engine — Six-Speed
AS69RC HD ................................................393 Checking Oil Level — Gas Engine .............394
Checking Oil Level — Diesel Engine ..........394
Adding Washer Fluid..................................394
Maintenance-Free Battery .......................395
Pressure Washing ......................................395 DEALER SERVICE ..............................................396
Engine Oil .................................................. 396
Engine Oil Filter .......................................... 398
Engine Air Cleaner Filter............................ 398
Air Conditioner Maintenance .................... 400
Accessory Drive Belt Inspection ............... 403
Draining Fuel/Water Separator Filter —
Diesel Engine ............................................ 403 Engine Mounted Fuel Filter Replacement —
Diesel Engine ............................................. 405 Underbody Mounted Fuel Filter
Replacement — Diesel Engine .................. 406 Priming If The Engine Has Run Out Of
Fuel — Diesel Engine ................................. 407 Intervention Regeneration Strategy —
Message Process Flow ............................. 407 Diesel Exhaust Fluid .................................. 408
Body Lubrication ........................................ 408
Windshield Wiper Blades .......................... 409
Exhaust System ........................................ 410
Cooling System ......................................... 411
Charge Air Cooler — Inter-Cooler .............. 415
Brake System ............................................ 415
Automatic Transmission............................ 416
Rear Axle And 4x4 Front Driving Axle Fluid
Level .......................................................... 418 Transfer Case ............................................ 419
Noise Control System Required
Maintenance & Warranty ......................... 419 HOISTING ........................................................... 422
TIRES ................................................................... 422
Tire Safety Information.............................. 422
Tires — General Information .................... 428
Tire Types ................................................... 432
Spare Tires — If Equipped ......................... 433
Wheel And Wheel Trim Care ..................... 434
Tire Chains And Traction Devices ............ 435
Tire Rotation Recommendations ............. 436
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES .................................... 438
Treadwear .................................................. 438
Traction Grades ......................................... 438
Temperature Grades ................................. 438
STORING THE VEHICLE ..................................... 439
BODYWORK ........................................................ 439
Protection From Atmospheric Agents....... 439
Body And Underbody Maintenance .......... 439
Preserving The Bodywork.......................... 440
INTERIORS ......................................................... 442
Seats And Fabric Parts .............................. 442
Plastic And Coated Parts........................... 442
Leather Parts ............................................. 443
Glass Surfaces .......................................... 443

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11
INTRODUCTION
Dear Customer, congratulations on selecting
your new vehicle. Be assured that it represents
precision workmanship, distinctive styling, and
high quality.
This is a specialized utility vehicle. It can go
places and perform tasks that are not intended
for conventional passenger vehicles. It handles
and maneuvers differently from many
passenger vehicles both on-road and off-road,
so take time to become familiar with your
vehicle. If equipped, the two-wheel drive version
of this vehicle was designed for on-road use
only. It is not intended for off-road driving or use
in other severe conditions suited for a
four-wheel drive vehicle. Before you start to
drive this vehicle, read the Owner’s Manual. Be
sure you are familiar with all vehicle controls,
particularly those used for braking, steering,
transmission, and transfer case shifting. Learn
how your vehicle handles on different road
surfaces. Your driving skills will improve with
experience. When driving off-road, or working
the vehicle, don’t overload the vehicle or expect
the vehicle to overcome the natural laws of
physics. Always observe federal, state, provin-cial and local laws wherever you drive. As with
other vehicles of this type, failure to operate this
vehicle correctly may result in loss of control or
a collision. Refer to the “Driving Tips” in
“Starting and Operating” for further informa
-
tion.
This Owner's Manual has been prepared with
the assistance of service and engineering
specialists to acquaint you with the operation
and maintenance of your vehicle. It is supple -
mented by Warranty Information, and
customer-oriented documents. Within this infor -
mation, you will find a description of the
services that FCA US LLC offers to its
customers, the vehicle's warranty coverage,
and the details of the terms and conditions for
maintaining its validity. Please take the time to
read all of these publications carefully before
driving your vehicle for the first time. Following
the instructions, recommendations, tips, and
important warnings in this manual will help
assure safe and enjoyable operation of your
vehicle. This Owner's Manual describes all versions of
this vehicle. Options and equipment dedicated
to specific markets or versions are not expressly
indicated in the text. Therefore, you should only
consider the information which is related to the
trim level, engine, and version that you have
purchased. Any content introduced throughout
the Owner's Information, that may or may not be
applicable to your vehicle, will be identified with
the wording “If Equipped”. All data contained in
this publication are intended to help you use
your vehicle in the best possible way. FCA US
LLC aims at a constant improvement of the
vehicles produced. For this reason, it reserves
the right to make changes to the model
described for technical and/or commercial
reasons. For further information, contact an
authorized dealer.
When it comes to service, remember that an
authorized dealer knows your vehicle best, has
factory-trained technicians and genuine
MOPAR® parts, and cares about your satisfac
-
tion.1

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13
GETTING TO KNOW YOUR VEHICLE
VEHICLE USER GUIDE — IF EQUIPPED
Access your Owner’s Information right through
your Uconnect 4C or 4C NAV touchscreen
system (if equipped).
To access the Vehicle User Guide on your Ucon-
nect Touchscreen: Press the Uconnect Apps
button. From there, press the Vehicle User
Guide icon on your touchscreen. No Uconnect
registration is required.

Uconnect 4C NAV With 8.4–inch Display Vehicle User Guide Touchscreen Icon

NOTE:
Vehicle User Guide features are not available
while the vehicle is moving. If you try to access while the vehicle is in motion, the system will
display the message “Feature not available
while the vehicle is in motion”.
Pre-Installed Features
Your User Guide — Updated in real-time
Touchscreen convenience
Maintenance schedules and information
Comprehensive icon and symbol glossary
Available when and where you need it
Customizable interface
Multilingual
Once you launch your Vehicle User Guide, you
will be able to explore your warranty information
and radio manual when and where you need
them. Your Uconnect system displays the
Vehicle User Guide on your touchscreen radio to
assist in better understanding your vehicle.
There’s no app to download, no phone to
connect and no external device needed for play -
back. Plus, it’s updated throughout the year, in
real-time, so it never goes out of date. Features/Benefits
Pre-installed on your Uconnect touchscreen
radio
Enhanced search and browsing capability
Robust NAV application (if equipped)
Add selected topics to a fast-access Favor
-
ites category
Icon and symbol glossary
Warranty information
Crucial driver information and assistance:
Operating Instructions
Warranty Information
Fluid Level Standards
Maintenance Schedules
Emergency Procedures
911 Contact and More
2

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74GETTING TO KNOW YOUR VEHICLE
Sunshade Operation
The sunshade can be opened manually.
However, the sunshade will open automatically
as the sunroof opens.
NOTE:
The sunshade cannot be closed if the sunroof is
open.
Pinch Protect Feature
This feature will detect an obstruction in the
closing of the sunroof during the Express Close
operation. If an obstruction in the path of the
sunroof is detected, the sunroof will automati-
cally retract. Remove the obstruction if this
occurs.
NOTE:
If three consecutive sunroof close attempts
result in Pinch Protect reversals, Pinch Protect
will disable and the sunroof must be closed in
Manual Mode.
Venting Sunroof — Express
Push and release the Vent button within one
half second and the sunroof will open to the
vent position. This is called “Express Vent”, and
it will occur regardless of sunroof position. During Express Vent operation, any other actua-
tion of the switch will stop the sunroof.
Sunroof Maintenance
Use only a non-abrasive cleaner and a soft cloth
to clean the glass panel.
Ignition Off Operation
The power sunroof switch will remain active for
up to approximately 10 minutes after the igni
-
tion switch is placed in the OFF position.
Opening either front door will cancel this
feature.
NOTE:
Ignition Off time is programmable through the
Uconnect System. Refer to “Uconnect Settings”
in “Multimedia” for further information.
HOOD
To Open The Hood
To open the hood, two latches must be
released.

1. Pull the hood release lever located below the steering wheel at the base of the instru -
ment panel.
Hood Release

2. Reach into the opening beneath the center of the hood and push the safety latch lever
to the left to release it, before raising the
hood.

Safety Latch Location

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GETTING TO KNOW YOUR INSTRUMENT PANEL109
Base / Midline Instrument Cluster
Descriptions — Gas Engine

1. Tachometer

Indicates the engine speed in revolutions
per minute (RPM x 1000).
2. Voltmeter
When the vehicle is in the RUN state, the gauge indicates the electrical system
voltage. The pointer should stay within
the normal range if the battery is
charged. If the pointer moves to either
extreme left or right and remains there
during normal driving, the electrical
system should be serviced.
3. Instrument Cluster Display
When the appropriate conditions exist, this display shows the instrument cluster
display messages. Refer to “Instrument
Cluster Display” in “Getting To Know Your
Instrument Panel” for further informa -
tion. 4. Oil Pressure Gauge
The pointer should always indicate the oil
pressure when the engine is running. A
continuous high or low reading under
normal driving conditions may indicate a
lubrication system malfunction. Imme -
diate service should be obtained from an
authorized dealer.
5. Speedometer
Indicates vehicle speed.
6. Fuel Gauge
The pointer shows the level of fuel in the fuel tank when the ignition is in the ON/
RUN position.
 The fuel pump symbol points to the
side of the vehicle where the fuel door is
located.
Refer to “Refueling The Vehicle — Gas
Engine” in “Starting And Operating” for
further information. 7. Temperature Gauge
The gauge pointer shows engine coolant
temperature. The pointer positioned
within the normal range indicates that
the engine cooling system is operating
satisfactorily.
The gauge pointer will likely indicate a higher temperature when driving in hot
weather, up mountain grades, or when
towing a trailer. It should not be allowed
to exceed the upper limits of the normal
operating range.
WARNING!
A hot engine cooling system is dangerous.
You or others could be badly burned by steam
or boiling coolant. You may want to call an
authorized dealer for service if your vehicle
overheats. If you decide to look under the
hood yourself, refer to the warnings under
“Cooling System Pressure Cap” in see
“Servicing And Maintenance” for further
information.
3

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112GETTING TO KNOW YOUR INSTRUMENT PANEL
Premium Instrument Cluster Descriptions —
Gas Engine

1. Tachometer

Indicates the engine speed in revolutions
per minute (RPM x 1000).
2. Instrument Cluster Display
When the appropriate conditions exist, this display shows the instrument cluster
display messages. Refer to “Instrument
Cluster Display” in “Getting To Know Your
Instrument Panel” for further informa -
tion.
3. Speedometer
Indicates vehicle speed.
4. Fuel Gauge
The pointer shows the level of fuel in the fuel tank when the ignition is in the ON/
RUN position.
 The fuel pump symbol points to the
side of the vehicle where the fuel door is
located. Refer to “Refueling The Vehicle — Gas
Engine” in “Starting And Operating” for
further information.
5. Temperature Gauge
The gauge pointer shows engine coolant temperature. The pointer positioned
within the normal range indicates that
the engine cooling system is operating
satisfactorily.
The gauge pointer will likely indicate a higher temperature when driving in hot
weather, up mountain grades, or when
towing a trailer. It should not be allowed
to exceed the upper limits of the normal
operating range.
WARNING!
A hot engine cooling system is dangerous.
You or others could be badly burned by steam
or boiling coolant. You may want to call an
authorized dealer for service if your vehicle
overheats. If you decide to look under the
hood yourself, refer to the warnings under
“Cooling System Pressure Cap” in see
“Servicing And Maintenance” for further
information.
CAUTION!
Driving with a hot engine cooling system
could damage your vehicle. If the
temperature gauge reads “H,” pull over and
stop the vehicle. Idle the vehicle with the air
conditioner turned off until the pointer drops
back into the normal range. If the pointer
remains on the “H,” turn the engine off
immediately and call an authorized dealer for
service.

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