ECO mode Ram 3500 2020 Repair Manual

STARTING AND OPERATING243
During cold temperatures, transmission
operation may be modified depending on
engine and transmission temperature as well
as vehicle speed. This feature improves warm
up time of the engine and transmission to
achieve maximum efficiency. Engagement of
the torque converter clutch is inhibited until the
transmission fluid is warm refer to the “Note”
under “Torque Converter Clutch” in this section.
On Pickup models with 68RFE transmission, top
overdrive gear is also inhibited until the
transmission fluid is warm, and during
extremely cold temperatures (-16°F [-27°C] or
below), operation may briefly be limited to first
and direct gears only. On trucks with AISIN
(AS69RC) transmission, fifth and sixth gears
may be inhibited briefly on cold starts below
41°F (5°C), and during very cold temperatures
(-4°F [-20°C] or below), operation may briefly
be limited to third gear only. During this
condition, the ability of the vehicle to accelerate
under heavily loaded conditions may be
reduced. In all cases, normal operation will
resume once the transmission temperature has
risen to a suitable level.Transmission Limp Home Mode

Transmission function is monitored electronically
for abnormal conditions. If a condition is
detected that could result in transmission
damage, Transmission Limp Home Mode is
activated. In this mode, the transmission remains
in fourth gear (for 68RFE transmission) or third
gear (for AISIN (AS69RC) transmission)
regardless of which forward gear is selected. If an
AISIN (AS69RC)-equipped truck enters Limp
Home Mode at highway speeds, it will initially
engage fifth gear, until the vehicle slows to a
speed where third gear can be engaged. PARK,
REVERSE, and NEUTRAL will continue to operate.
The Malfunction Indicator Light (MIL) may be
illuminated. Limp Home Mode allows the vehicle
to be driven to an authorized dealer for service
without damaging the transmission.

In the event of a momentary problem, the
transmission can be reset to regain all forward
gears by performing the following steps:

1. Stop the vehicle.

2. Shift the transmission into PARK.
3. Turn the ignition off.
4. Wait approximately 10 seconds. 5. Restart the engine.
6. Shift into the desired gear range. If the
problem is no longer detected, the
transmission will return to normal
operation.
NOTE:
Even if the transmission can be reset, we
recommend that you visit an authorized dealer
at your earliest possible convenience. An autho -
rized dealer has diagnostic equipment to
assess the condition of your transmission.
If the transmission cannot be reset, authorized
dealer service is required.
Electronic Range Select (ERS) Operation
The Electronic Range Select (ERS) shift control
allows the driver to limit the highest available
gear when the transmission is in DRIVE. For
example, if you set the transmission gear limit
to 4 (FOURTH gear), the transmission will not
shift above FOURTH gear, but will shift through
the lower gears normally.
You can switch between DRIVE and ERS mode
at any vehicle speed. When the gear selector is
in the DRIVE position, the transmission will
operate automatically, shifting between all
5

20_DJD2_OM_EN_USC_t.book Page 243

STARTING AND OPERATING245
When To Use TOW/HAUL Mode
When driving in hilly areas, towing a trailer,
carrying a heavy load, etc., and frequent
transmission shifting occurs, push the TOW/
HAUL switch to activate TOW/HAUL mode. This
will improve performance and reduce the
potential for transmission overheating or failure
due to excessive shifting. When operating in
TOW/HAUL mode, transmission upshifts are
delayed, and the transmission will
automatically downshift (for engine braking)
when the throttle is closed and/or during steady
braking maneuvers.

TOW/HAUL Switch
The “TOW/HAUL Indicator Light” will illuminate
in the instrument cluster to indicate that TOW/
HAUL mode has been activated. Pushing the
switch a second time restores normal
operation. Normal operation is always the
default at engine start-up. If TOW/HAUL mode is
desired, the switch must be pushed each time
the engine is started.
Torque Converter Clutch
A feature designed to improve fuel economy
has been included in the automatic
transmission on your vehicle. A clutch within the
torque converter engages automatically at
calibrated speeds. This may result in a slightly
different feeling or response during normal operation in the upper gears. When the vehicle
speed drops or during some accelerations, the
clutch automatically disengages.
NOTE:
The torque converter clutch will not engage,
until the transmission fluid and engine
coolant are warm [usually after 1 to 3 miles
(2 to 5 km) of driving]. Because engine speed
is higher when the torque converter clutch is
not engaged, it may seem as if the transmis
-
sion is not shifting properly when cold. This is
normal. Using the Electronic Range Select
(ERS) shift control, when the transmission is
sufficiently warm, will demonstrate that the
transmission is able to shift into and out of
Overdrive.
If the vehicle has not been driven for several
days, the first few seconds of operation after
shifting the transmission into gear may seem
sluggish. This is due to the fluid partially
draining from the torque converter into the
transmission. This condition is normal and
will not cause damage to the transmission.
The torque converter will refill within five
seconds after starting the engine.
WARNING!
Do not use the “TOW/HAUL” feature when
driving in icy or slippery conditions. The
increased engine braking can cause the rear
wheels to slide, and the vehicle to swing
around with the possible loss of vehicle
control, which may cause an accident
possibly resulting in personal injury or death.
5

20_DJD2_OM_EN_USC_t.book Page 245

STARTING AND OPERATING247
For additional information on the appropriate
use of each transfer case mode position, see
the information below:
2WD
Two-Wheel Drive High Range — This range is for
normal street and highway driving on dry hard
surfaced roads.
4WD HIGH
Four-Wheel Drive High Range — This range
provides torque to the front driveshaft (engages
four-wheel drive) which allows front and rear
wheels to spin at the same speed. This provides
additional traction for loose, slippery road
surfaces only.
4WD LOW
Four-Wheel Drive Low Range — This range
provides low speed four-wheel drive. It
maximizes torque (increased torque over 4WD
HIGH) to the front driveshaft, allowing front and
rear wheels to rotate at the same speed. This
range provides additional traction and
maximum pulling power for loose, slippery road
surfaces only. Do not exceed 25 mph (40 km/h)
in this range. N (Neutral)
N (Neutral) — This range disengages both the
front and rear driveshafts from the powertrain.
To be used for flat towing behind another
vehicle. Refer to “Recreational Towing” in this
section for further information.
This electronically shifted transfer case is
designed to be driven in the two–wheel drive
position (2WD) for normal street and highway
conditions on dry hard surfaced roads. Driving
the vehicle in 2WD will have greater fuel
economy benefits as the front axle is not
engaged in 2WD.
When additional traction is required, the
transfer case 4WD HIGH and 4WD LOW
positions can be used to maximize torque to the
front driveshaft, forcing the front and rear
wheels to rotate at the same speed. This is
accomplished by pushing the desired position
on the 4WD control switch.
Refer to “Shifting Procedure” in this section for
specific shifting instructions.
The 4WD HIGH and 4WD LOW positions are
designed for loose, slippery road surfaces only.
Driving in the 4WD HIGH and 4WD LOW
positions on dry hard surfaced roads may cause
increased tire wear and damage to the driveline
components.
WARNING!

You or others could be injured or killed if you
leave the vehicle unattended with the
transfer case in the NEUTRAL (N) position
without first fully engaging the parking brake.
The transfer case NEUTRAL (N) position
disengages both the front and rear drive
shaft from the powertrain, and will allow the
vehicle to roll, even if the transmission is in
PARK. The parking brake should always be
applied when the driver is not in the vehicle.

The transmission may not engage PARK if the
vehicle is moving. Always bring the vehicle to
a complete stop before shifting to PARK, and
verify that the transmission gear position indi
-
cator solidly indicates PARK (P) without
blinking. Ensure that the vehicle is completely
stopped, and the PARK position is properly
indicated, before exiting the vehicle.

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256STARTING AND OPERATING
AIR SUSPENSION SYSTEM — IF EQUIPPED
DESCRIPTION
This air suspension system is a rear leveling ride
height system. The main purpose of this system
is to maintain the truck’s rear ride height level.
There are two selectable heights that can be
chosen based on your operating conditions.
The system requires that the ignition be in the
ON/RUN position or the engine running with
zero vehicle speed for all user requested
changes and load leveling.

Rear Leveling Ride Height Switch
Normal Ride Height (NRH)
– This is the standard
position of the suspension and is meant for
normal driving. It will automatically adjust to
maintain the rear ride height as conditions
change.
Alternate Trailer Height (ATH) – Lowers the
vehicle approximately 1 inch (25 mm) for a level
truck, to be used as required while trailer
towing. It will automatically adjust to maintain
the rear ride height as conditions change.
Trailer Decoupling/Unloading - The air
suspension system will continue to load level
after the vehicle has been turned off for
10 minutes without compressor activation. This
allows for easy removal of a trailer and/or load
from the back of the truck by maintaining the
ride height. After 10 minutes you will need to
turn the ignition to the run position for the air
suspension to re-level due to addition/removal
of load in the vehicle. If the air suspension
system is disabled using the settings menu (Tire
Jack Mode, Transport Mode, Alignment Mode,
or Bed Lowering Mode) the system will remain
disabled when the vehicle is turned off.
Reactivating the air suspension can be
accomplished via the settings menu or driving the vehicle above 5 mph (8 km/h) for Tire Jack
Mode, Alignment Mode, Transport Mode and
Bed Lowering Mode.
NOTE:
Most 3500 models will not lower to Alternate
Trailer Height (ATH) when unloaded.
Refer to “Trailer Towing” in “Starting And
Operating” for further information.
AIR SUSPENSION MODES
The air suspension system has multiple modes
to protect the system in unique situations:
Tire/Jack Mode
To assist with changing a tire, the air
suspension system has a feature which allows
the automatic leveling to be disabled. This
mode is intended to be enabled with the engine
running. Refer to “Instrument Cluster Display”
WARNING!
The air suspension system uses a high
pressure volume of air to operate the system.
To avoid personal injury or damage to the
system, see an authorized dealer for service.

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258STARTING AND OPERATING
(Continued)
OPERATION
Pushing the Alternate Trailer Height (ATH)
button once while at Normal Ride Height (NRH),
will lower the vehicle to Alternate Trailer Height
(ATH) and will illuminate the LED.
NOTE:
The LED will continuously blink until vehicle
Alternate Trailer Height (ATH) has been
achieved and the LED will turn on.
Pushing the Alternate Trailer Height (ATH) again
will raise the vehicle to Normal Ride Height
(NRH).
NOTE:
The LED will continuously blink until Normal
Ride Height (NRH) has been achieved and the
LED will turn off.
Transport Mode – No indicator lamps will be
illuminated. Transport Mode is disabled by
driving the vehicle, or deselecting the mode
via the interface.
Tire/Jack Mode – No indicator lamps will be
illuminated. Tire/Jack Mode is disabled by
driving the vehicle, or by deselecting the
mode via the interface.
Wheel Alignment Mode – No indicator lamps
will be illuminated. Wheel Alignment Mode is
disabled by driving the vehicle, or by dese-
lecting the mode via the interface.
Bed Lowering Mode – Telltale on the cluster
will be illuminated. Bed Lowering Mode is
disabled by driving the vehicle, or deselecting
the mode via the interface.
AXLE LOCKER SYSTEM — POWER WAGON
MODELS ONLY (IF EQUIPPED)
This vehicle is equipped with electronically
locking front and rear differentials. These
differentials, when engaged, mechanically lock
together the axle shafts forcing the wheels to
spin at an equal rate. This allows the vehicle to
maintain its momentum and prevents it from
becoming stuck. The locking front and rear
differentials should only be engaged during
low-speed, extreme off-road situations where
one wheel is likely to not be in contact with the
ground. It is not recommended to drive the
vehicle with the differentials locked on pavement due to the reduced ability to turn and
speed limitations.

Axle Lock Selector

1 — FRONT/REAR LOCK – the front and rear axles
are locked
2 — REAR LOCK – the rear axle is locked
3 — AXLE UNLOCK – the front and rear axles are
unlocked
CAUTION!
Do not lock the front or rear axle on hard
surfaced roads. The ability to steer the
vehicle is reduced and damage to the drive -
train may occur when the axles are locked
on hard surfaced roads.

20_DJD2_OM_EN_USC_t.book Page 258

STARTING AND OPERATING259
The locking axles are controlled by the axle lock
buttons.
Under normal driving conditions, the vehicle
should be left in the AXLE UNLOCK position.
NOTE:
Even when the axles are in the AXLE UNLOCK
position, the limited slip differential in the rear
axle still provides torque biasing capability for
moderate low traction environments.
During the command to lock the axle, the
indicator light will flash until the axle is locked.
After the lock command has been successfully
executed, the light will remain on solid. To lock the rear axle, place the vehicle in 4WD
LOW, 4WD HIGH or 2WD. Refer to “Four Wheel
Drive Operation” in “Starting And Operating” for
further information. Push the REAR LOCK
button while traveling less than 10 mph
(16 km/h). The REAR LOCK indicator light will
remain on when the rear axle is locked.
NOTE:
Left to right wheel speed difference may be
necessary to allow the axle to fully lock. If the
indicator light is flashing after placing the
vehicle in the REAR LOCK or FRONT/REAR LOCK
position, drive the vehicle in a turn or on loose
gravel to expedite the locking action.
To lock the front axle, push the FRONT/REAR
LOCK button while traveling less than 10 mph
(16 km/h) in 4WD LOW. The FRONT/REAR
LOCK indicator light will be solid when the front
axle is locked.
NOTE:
The rear axle must be locked before the front
axle will lock.
When both the axles are locked, to unlock the
front axle, push the REAR LOCK button while in
4WD LOW. The FRONT/REAR LOCK indicator
light will go out when the axle is unlocked.
NOTE:
The axle lockers could be torque locked due to
side to side loads on the axle. Driving slowly
while turning the steering wheel from a left
hand turn to a right hand turn or driving in
REVERSE for a short distance may be required
to release the torque lock and unlock the axles.
To unlock the rear axle, push the AXLE UNLOCK
button. The REAR LOCK indicator light will go
out when the rear axle is unlocked.
Do not try to lock the rear axle if the vehicle
is stuck and the tires are spinning. You can
damage drivetrain components. Lock the
rear axle before attempting situations or
navigating terrain, which could possibly
cause the vehicle to become stuck.
CAUTION!
(Continued)
WARNING!
Do not use the locked axle position for normal
driving. A locked front axle is intended for
off-road driving only. Locking the front axle
during on-road driving will reduce the steering
ability. This could cause a collision and you
may be seriously injured.
5

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260STARTING AND OPERATING
STABILIZER/SWAY BAR SYSTEM — POWER
WAGON ONLY
Your vehicle is equipped with an electronic
disconnecting stabilizer/sway bar. This system
allows greater front suspension travel in
off-road situations.
Due to the use of taller springs, this vehicle has
an increased ride height of approximately
1.9 inches (48.3 mm) in the front and
1.5 inches (38.1 mm) in the rear. A major advantage to increasing ride height is the
positive effect it has on approach/departure
and break over angles.
This system is controlled by the electronic
control sway bar switch located below the
instrument panel.

Sway Bar Disconnect Button
Push the SWAY BAR switch to activate the
system. Push the switch again to deactivate the
system. The “Sway Bar Indicator Light” (located
in the instrument cluster) will illuminate when
the bar is disconnected. The “Sway Bar
Indicator Light” will flash during activation
transition, or when activation conditions are not
met. The stabilizer/sway bar should remain in
on-road mode during normal driving conditions.
To disconnect the stabilizer/sway bar, shift to
either 4WD HIGH or 4WD LOW and push the
SWAY BAR button to obtain the Off-Road
position. Refer to “Four Wheel Drive Operation”
in “Starting And Operating” for further
information. The “Sway Bar Indicator Light” will
flash until the stabilizer/sway bar has been fully
disconnected.
NOTE:
The stabilizer/sway bar may be torque locked
due to left and right suspension height differ
-
ences. This condition is due to driving surface
differences or vehicle loading. In order for the
stabilizer/sway bar to disconnect/reconnect,
the right and left halves of the bar must be
aligned. This alignment may require that the
vehicle be driven onto level ground or rocked
from side to side.
To return to the On-Road mode, push the SWAY
BAR button again.
WARNING!
Do not disconnect the stabilizer bar and drive
on hard surfaced roads or at speeds above
18 mph (29 km/h), you may lose control of
the vehicle, which could result in serious
injury or death. The front stabilizer bar
enhances vehicle stability and assists in
maintaining control of the vehicle. The system
monitors vehicle speed and will attempt to
reconnect the stabilizer bar at speeds over
18 mph (29 km/h). This is indicated by a
flashing off road light and solid on road light.
Once vehicle speed is reduced below 14 mph
(22 km/h), the system will attempt to return
to the Off-Road mode.

20_DJD2_OM_EN_USC_t.book Page 260

STARTING AND OPERATING285
TO SET A DESIRED ACC SPEED
When the vehicle reaches the speed desired,
push the SET (-) button and release. The
instrument cluster display will show the set
speed.
If the system is set when the vehicle speed is
below 20 mph (32 km/h), the set speed shall
be defaulted to 20 mph (32 km/h). If the
system is set when the vehicle speed is above
20 mph (32 km/h), the set speed shall be the
current speed of the vehicle.
NOTE:
ACC cannot be set if there is a stationary vehicle
in front of your vehicle in close proximity.
Remove your foot from the accelerator pedal
after the ACC has been set. If you do not, the
vehicle may continue to accelerate beyond the
set speed. If this occurs:
The message “ACC DRIVER OVERRIDE” will
display in the instrument cluster display.
The system will not be controlling the
distance between your vehicle and the
vehicle ahead. The vehicle speed will only be
determined by the position of the accelerator
pedal.
TO CANCEL
The following conditions cancel the system:
The brake pedal is applied.
The CANCEL button is pushed.
An Anti-Lock Brake System (ABS) event
occurs.
The gear selector is removed from the DRIVE
position.
The Electronic Stability Control/Traction
Control System (ESC/TCS) activates.
The vehicle parking brake is applied.
Driver seat belt is unbuckled at low speeds.
Driver door is opened at low speeds.
A Trailer Sway Control (TSC) event occurs.
The driver switches ESC to Full Off mode.
The braking temperature exceeds normal
range (overheated).
The trailer brake is applied manually (if
equipped).
TO TURN OFF
The system will turn off and clear the set speed
in memory if:
The Adaptive Cruise Control (ACC) on/off
button is pushed.
The Normal (Fixed Speed) Cruise Control on/
off button is pushed.
The ignition is placed in the OFF position.
You switch to Four-Wheel Drive Low.
TO RESUME
If there is a set speed in memory push the RES
(+) button and then remove your foot from the
accelerator pedal. The instrument cluster
display will display the last set speed.
NOTE:
If your vehicle stays at standstill for longer
than two seconds, the driver will have to push
the RES (+) button to reengage the ACC to the
existing set speed.
ACC cannot be resumed if there is a
stationary vehicle in front of your vehicle in
close proximity.
5

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290STARTING AND OPERATING
DISPLAY WARNINGS AND
M
AINTENANCE
“Wipe Front Radar Sensor In Front Of
Vehicle” Warning
The “ACC/FCW Unavailable Wipe Front Radar
Sensor” warning will display and also a chime
will indicate when conditions temporarily limit
system performance.
This most often occurs at times of poor visibility,
such as in snow or heavy rain. The ACC system
may also become temporarily blinded due to
obstructions, such as mud, dirt or ice. In these
cases, the instrument cluster display will display
“ACC/FCW Unavailable Wipe Front Radar
Sensor” and the system will deactivate.
The “ACC/FCW Unavailable Wipe Front Radar
Sensor” message can sometimes be displayed
while driving in highly reflective areas (i.e.
tunnels with reflective tiles, or ice and snow).
The ACC system will recover after the vehicle
has left these areas. Under rare conditions,
when the radar is not tracking any vehicles or
objects in its path this warning may temporarily
occur. NOTE:
If the “ACC/FCW Unavailable Wipe Front Radar
Sensor” warning is active Normal (Fixed Speed)
Cruise Control is still available. For additional
information refer to “Normal (Fixed Speed)
Cruise Control Mode” in this section.
If weather conditions are not a factor, the driver
should examine the sensor. It may require
cleaning or removal of an obstruction. The
sensor is located in the camera in the center of
the windshield, on the forward side of the
rearview mirror.
To keep the ACC system operating properly, it is
important to note the following maintenance
items:
Always keep the sensor clean. Carefully clear
the windshield.
Do not remove any screws from the sensor.
Doing so could cause an ACC system
malfunction or failure and require a sensor
realignment.
Do not attach or install any accessories near
the sensor, including transparent material or
aftermarket grilles. Doing so could cause an
ACC system failure or malfunction.When the condition that deactivated the system
is no longer present, the system will return to
the “Adaptive Cruise Control Off” state and will
resume function by simply reactivating it.
NOTE:
If the “ACC/FCW Unavailable Wipe Front
Radar Sensor” message occurs frequently
(e.g. more than once on every trip) without
any snow, rain, mud, or other obstruction,
have the radar sensor realigned at your
authorized dealer.
Installing a snow plow, front-end protector,
an aftermarket grille or modifying the grille is
not recommended. Doing so may block the
sensor and inhibit ACC/FCW operation.
“Clean Front Windshield” Warning
The “ACC/FCW Limited Functionality Clean
Front Windshield” warning will display and also
a chime will indicate when conditions
temporarily limit system performance. This
most often occurs at times of poor visibility,
such as in snow or heavy rain and fog. The ACC
system may also become temporarily blinded
due to obstructions, such as mud, dirt, or ice on
windshield, driving directly into the sun and fog

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294STARTING AND OPERATING
GENERAL INFORMATION
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:

1. This device may not cause harmful
interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation.
Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l'appareil ne doit pas produire de brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro -
mettre le fonctionnement. La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no
cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.
NORMAL (FIXED SPEED) CRUISE
C
ONTROL MODE
In addition to Adaptive Cruise Control mode, a
Normal (Fixed Speed) Cruise Control mode is
available for cruising at fixed speeds. The
Normal (Fixed Speed) Cruise Control mode is
designed to maintain a set cruising speed
without requiring the driver to operate the
accelerator. Speed Control can only be
operated if the vehicle speed is above 20 mph
(32 km/h). To change between the different control modes,
push the Adaptive Cruise Control (ACC) on/off
button which turns the ACC on and the Normal
(Fixed Speed) Cruise Control off. Pushing of the
Normal (Fixed Speed) Cruise Control on/off
button will result in turning on (changing to) the
Normal (Fixed Speed) Cruise Control mode.
To Set A Desired Speed
Turn the Normal (Fixed Speed) Cruise
Control on. When the vehicle has
reached the desired speed, push the
RES (+) or SET (-) button and release.
Release the accelerator and the vehicle will
operate at the selected speed. Once a speed
WARNING!
In the Normal (Fixed Speed) Cruise Control
mode, the system will not react to vehicles
ahead. In addition, the proximity warning
does not activate and no alarm will sound
even if you are too close to the vehicle ahead
since neither the presence of the vehicle
ahead nor the vehicle-to-vehicle distance is
detected. Be sure to maintain a safe distance
between your vehicle and the vehicle ahead.
Always be aware which mode is selected.

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