steering wheel RAM CHASSIS CAB 2021 Service Manual

246MULTIMEDIA
SAFETY AND GENERAL INFORMATION
Safety Guidelines
Please read this manual carefully before using
the system. It contains instructions on how to
use the system in a safe and effective manner.
Do NOT attach any object to the touchscreen.
Doing so can result in damage to the
touchscreen.

Please read and follow these safety precautions.
Failure to do so may result in injury or property
damage.

Glance at the screen only when safe to do so.
If prolonged viewing of the screen is required,
park in a safe location and set the parking
brake.
Stop use immediately if a problem occurs.
Failure to do so may cause injury or damage
to the product. See an authorized dealer for
repair.
Ensure the volume level of the system is set
to a level that still allows you to hear outside
traffic and emergency vehicles.
Safe Usage Of The Uconnect System
The Uconnect system is a sophisticated elec -
tronic device. Do not let young children use
the system.
Permanent hearing loss may occur if you play
your music or sound system at loud volumes.
Exercise caution when setting the volume on
the system.
Keep drinks, rain and other sources of mois -
ture away from the system. Besides damage
to the system, moisture can cause electric
shocks as with any electronic device. NOTE:
Many features of this system are speed depen
-
dent. For your own safety, it is not possible to
use some of the touchscreen features while the
vehicle is in motion.
Care And Maintenance
Do not press the touchscreen with any hard
or sharp objects (pen, USB stick, jewelry,
etc.), which could scratch the surface.
Do not spray any liquid or chemicals directly
on the screen! Use a clean and dry microfiber
lens cleaning cloth in order to clean the
touchscreen.
If necessary, use a lint-free cloth dampened
with a cleaning solution, such as isopropyl
alcohol or an isopropyl alcohol and water
solution ratio of 50:50. Be sure to follow
the solvent manufacturer's precautions and
directions Ú page 449.
WARNING!
ALWAYS drive safely with your hands on the
steering wheel. You have full responsibility
and assume all risks related to the use of the
Uconnect features and applications in this
vehicle. Only use Uconnect when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.

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UCONNECT MODES
STEERING WHEEL AUDIO CONTROLS
The remote sound system controls are located
on the rear surface of the steering wheel at the
three and nine o’clock positions.

Remote Sound System Controls
The right-hand control is a rocker-type switch with
a push button in the center and controls the
volume and mode of the sound system. Pushing
the top of the rocker switch will increase the
volume, and pushing the bottom of the rocker
switch will decrease the volume.

Pushing the center button will make the radio
switch between the various modes available
(AM/FM/SXM or Media, etc.). The left-hand control is a rocker-type switch with
a push button in the center. The function of the
left-hand control is different depending on
which mode you are in.
The following describes the left-hand control
operation in each mode:
Radio Operation
Pushing the top of the switch will Seek Up for
the next available station and pushing the
bottom of the switch will Seek Down for the next
available station.
The button located in the center of the left-hand
control will tune to the next preset station that
you have programmed in the radio presets.
Media Mode

Pushing the top of the switch skips to the
next track on the selected media (AUX/USB/
Bluetooth®). Pushing the switch up twice will go
forward two tracks. Pushing the bottom switch
goes to the beginning of the current track, or the
beginning of the previous track if it is within eight
seconds after the current track begins to play.
Double pressing the bottom button switch will
skip to the previous track if it is after eight
seconds into the current track.

RADIO MODE
Radio Controls

Uconnect 3 With 5-inch Display

1 — Preset Radio Stations
2 — All Preset Radio Stations
3 — Radio Band (AM/FM)
4 — Seek Down
5 — Tune
6 — Station Info
7 — Seek Up
8 — Audio Settings
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248MULTIMEDIA
The radio is equipped with the following modes:
AM
FM
SiriusXM® Satellite Radio (if equipped)

Press the Radio button on the touchscreen to
enter the Radio Mode. The different tuner modes,
AM, FM, and SXM, can then be selected by
pressing the corresponding buttons in Radio
Mode.

Volume & On/Off Control
Push the Volume & On/Off control knob to turn
on and off the Uconnect system.
The electronic volume control turns
continuously (360 degrees) in either direction,
without stopping. Turning the Volume & On/Off
control knob clockwise increases the volume,
and counterclockwise decreases it.

When the audio system is turned on, the sound
will be set at the same volume level as last
played.

Mute Button
Push the Mute button to mute or unmute the
system. Tune/Scroll Control
Turn the rotary Tune/Scroll control knob
clockwise to increase or counterclockwise to
decrease the radio station frequency. Push the
Enter/Browse button to choose a selection.
Seek
The Seek Up and Down functions are activated
by pressing the double arrow buttons on the
touchscreen to the right and left of the radio
station display or by pressing the left steering
wheel audio control button up or down.
Seek Up and Seek Down
Press and release the Seek Up or Seek
Down button to tune the radio to the next
available station or channel. During a Seek Up/
Down function, if the radio reaches the starting
station after passing through the entire band
two times, the radio will stop at the station
where it began.
Fast Seek Up and Fast Seek Down

Press and hold, and then release the Seek
Up or Seek Down button to advance the
radio through the available stations or channels at a faster rate. The radio stops at the next
available station or channel when the button on
the touchscreen is released.
NOTE:
Pressing and holding either the Seek Up or
Seek Down button will scan the different
frequency bands at a slower rate.
Info — If Equipped
Press the Info button to display information
related to the currently playing song and radio
station.
Direct Tune
Press the Tune button located at the bottom of
the radio screen to directly tune to a desired
radio station or channel.
Press the available number button on the
touchscreen to begin selecting a desired
station. Once a number has been entered,
any numbers that are no longer possible
(stations that cannot be reached) will become
deactivated/grayed out.

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Undo
You can backspace an entry by pressing the
Back button on the touchscreen.
GO
Once the last digit of a station has been
entered, press “GO”. The Direct Tune screen will
close, and the system will automatically tune to
that station.
Radio Voice Commands
Use your voice to quickly get to the AM, FM, or
SiriusXM® Satellite Radio stations you would
like to hear. (Subscription or included
SiriusXM® Satellite Radio trial required.)
Push the VR button on the steering wheel
and wait for the beep to say a command.
See some examples below.
“Tune to ninety-five-point-five FM”
“Tune to Satellite Channel Hits 1”
Did You Know: At any time, if you are not sure of
what to say or want to learn a Voice Command,
push the VR button and say “ Help”. The
system provides you with a list of commands.
SiriusXM® Satellite Radio Mode — If
Equipped

Uconnect 3 With 5-inch Display Changing To SiriusXM®

SiriusXM® Satellite Radio uses direct
satellite-to-receiver broadcasting technology to
provide clear, coast-to-coast radio content.
SiriusXM® is a subscription-based service.
Visit siriusxm.com/getallaccess or review your
SiriusXM® Radio pamphlet in your Owner’s
Manual kit for more information.
SiriusXM® services require subscriptions, sold
separately after the trial included with the new
vehicle purchase. If you decide to continue your
service at the end of your trial subscription, the
plan you choose will automatically renew and bill at then-current rates until you call
SiriusXM® at 866-635-2349 to cancel.
See SiriusXM® Customer Agreement for
complete terms at www.siriusxm.com (US) or
www.siriusxm.ca (Canada).
All fees and programming subject to change.
SiriusXM® satellite service is available only to
those at least 18 and older in the 48 contiguous
USA and D.C. Our SiriusXM® satellite service is
also available in Canada and Puerto Rico (with
coverage limitations). SiriusXM® Internet radio
service is available throughout their satellite
service area and in AK. © 2020 SiriusXM®
Radio Inc. SiriusXM® and all related marks and
logos are trademarks of SiriusXM® Radio Inc.
This functionality is only available for radios
equipped with a Satellite receiver. In order to
receive satellite radio, the vehicle needs to be
outside with a clear view to the sky.
If the screen shows Acquiring Signal, you might
have to change the vehicle’s position in order to
receive a signal. In most cases, the satellite
radio does not receive a signal in underground
parking garages or tunnels.5

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Media Mode

In USB Mode, press the Media button on the
touchscreen to select the desired audio
source: USB.

In Bluetooth® Mode, press the Media button on
the touchscreen to select the desired audio
source: Bluetooth®.
In AUX Mode, press the Media button on
the touchscreen to select the desired audio
source: AUX.
Repeat
In USB Mode, press the Repeat button on the
touchscreen to toggle the repeat functionality.
The Repeat button on the touchscreen is
highlighted when active. The Radio will continue
to play the current track, repeatedly, as long as
the repeat is active. Press the Repeat button
again to enter Repeat All. The radio will continue
to play all the current tracks, repeatedly, as long
as the repeat function is active. To cancel
Repeat, press the Repeat button a third time. Shuffle

In USB Mode, press the Shuffle button on the
touchscreen to play the selections on the USB
device in random order to provide an interesting
change of pace. Press the Shuffle button on the
touchscreen a second time to turn this feature off.

Audio
Audio settings can be accessed by pressing the
Audio button Ú
page 247.
Info
In both Disc and USB Modes, press the Info
button on the touchscreen to display the
current track information. Press the Info or X
button on the touchscreen a second time to
cancel this feature.
Tracks
In both Disc and USB Modes, press the Tracks
button on the touchscreen to display a pop-up
with the Song List. The song currently playing is
indicated by an arrow and lines above and
below the song title. When in the Tracks List
screen you can rotate the Tune/Scroll knob to
highlight a track (indicated by the line above
and below the track name) and then push the
Enter/Browse knob to start playing that track. In Bluetooth® Mode, if the Bluetooth® device
supports this feature, press the Tracks button
on the touchscreen to display a pop-up with
the Song List. The currently playing song is
indicated by a red arrow and lines above and
below the song title.

Pressing the Tracks button on the touchscreen
while the pop-up is displayed will close the pop-up.

Media Voice Commands
Uconnect offers connections via USB,
Bluetooth®, and auxiliary (AUX) ports. Voice
operation is only available for connected USB
and AUX devices.
Push the VR button located on the steering
wheel. After the beep, say one of the following
commands and follow the prompts to switch
your media source or choose an artist.
“
Change source to Bluetooth®”
“Change source to AUX”
“Change source to USB”
“Play artist Beethoven”; “ Play album
Greatest Hits”; “ Play song Moonlight
Sonata”; “ Play genre Classical”
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Did You Know: Press the Browse button on the
touchscreen to see all of the music on your USB
device. Your Voice Command must match
exactly how the artist, album, song, and genre
information is displayed.
PHONE MODE
Overview
Uconnect Phone is a voice-activated,
hands-free, in-vehicle communications system.
It allows you to dial a phone number with your
mobile phone.
The feature supports the following:
Voice Activated Features
Hands-Free dialing via Voice (“Call John
Smith Mobile” or “Dial 248-555-1212”).
Hands-Free text-to-speech listening of your
incoming SMS messages.
Hands-Free Text Message Replying: Forward
one of 18 predefined SMS messages to
incoming calls/text messages.
Redialing last dialed numbers (“Redial”).
Calling Back the last incoming call number
(“Call Back”).
Viewing call logs on screen (“Show Incoming
Calls,” “Show Outgoing Calls,” “Show Missed
Calls,” or “Show Recent Calls”).
Searching Contacts phone number (“Search
for John Smith Mobile”).
Screen Activated Features
Dialing via Keypad using touchscreen.
Viewing and Calling contacts from Phone -
books displayed on the touchscreen.
Setting Favorite Contact phone numbers so
they are easily accessible on the Main Phone
screen.
Viewing and Calling contacts from Recent
Call logs.
Reviewing your recent Incoming SMS
Messages.
Pairing up to 10 phones/audio devices for
easy access to connect to them quickly.
NOTE:
Your phone must be capable of SMS messaging
via Bluetooth® for messaging features to work
properly. Your mobile phone’s audio is transmitted
through your vehicle’s audio system; the system
will automatically mute your radio when using
the Uconnect Phone.
For Uconnect customer support:
US visit UconnectPhone.com or call
877-855-8400
Canada visit UconnectPhone.com or call
800-465-2001 (English) or (French) call
800-387-9983
Uconnect Phone allows you to transfer calls
between the system and your mobile phone as
you enter or exit your vehicle and enables you to
mute the system's microphone for private
conversation.
WARNING!
ALWAYS drive safely with your hands on the
steering wheel. You have full responsibility
and assume all risks related to the use of the
Uconnect features and applications in this
vehicle. Only use Uconnect when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.

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The Phone feature is driven through your
Bluetooth® “Hands-Free Profile” mobile phone.
Uconnect features Bluetooth® technology — the
global standard that enables different electronic
devices to connect to each other without wires or
a docking station. Ensure you phone is turned on
with Bluetooth® active and has been paired to
the Uconnect system. Up to 10 mobile phones or
audio devices are allowed to be linked to the
system. Only one linked (or paired) mobile phone
and one audio device can be used with the
system at a time.

Phone Button
The Phone button on your steering wheel is
used to get into the Phone Mode and make
calls, show recent, incoming or outgoing calls,
view phonebook, etc. When you press the
button you will hear a BEEP. The BEEP is your
signal to give a command.
Voice Command Button

The Voice Command button on your steering
wheel is only used for “barge in” and when you are
already in a call or want to make another call.

The button on your steering wheel is also
used to access the Voice Commands for the
Uconnect Voice Command features if your
vehicle is equipped.Phone Operation
Operation
Voice commands can be used to operate the
Uconnect Phone and to navigate its menu
structure. Voice commands are required after
most Uconnect Phone prompts. There are two
general methods for how Voice Command
works:

1. Say compound commands like “Call John
Smith mobile”.

2. Say the individual commands and allow the system to guide you to complete the task.
You will be prompted for a specific command
and then guided through the available options.
Prior to giving a voice command, one must
wait for the beep, which follows the “Listen”
prompt or another prompt.
For certain operations, compound
commands can be used. For example,
instead of saying “Call” and then “John
Smith” and then “mobile”, the following
compound command can be said: “Call John
Smith mobile.”

For each feature explanation in this section, only
the compound command form of the voice
command is given. You can also break the
commands into parts and say each part of
the command when you are asked for it.
For example, you can use the compound
command form voice command “Search for
John Smith,” or you can break the compound
command form into two voice commands:
“Search Contacts” and when asked, “John
Smith.” Please remember, the Uconnect Phone
works best when you talk in a normal conversa -
tional tone, as if speaking to someone sitting a
few feet/meters away from you.

Natural Speech
Your Uconnect Phone Voice system uses a
Natural Language Voice Recognition (VR)
engine.

Natural speech allows the user to speak
commands in phrases or complete sentences.
The system filters out certain non-word
utterances and sounds such as “ah” and “eh.”
The system handles fill-in words such as “I would
like to”.

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The system handles multiple inputs in the same
phrase or sentence such as “make a phone call”
and “to Kelly Smith”. For multiple inputs in the
same phrase or sentence, the system identifies
the topic or context and provides the associated
follow-up prompt such as “Who do you want to
call?” in the case where a phone call was
requested but the specific name was not
recognized.

The system utilizes continuous dialog. When the
system requires more information from the
user, it will ask a question to which the user can
respond without pushing the Voice Command
button on the steering wheel.
Help Command
If you need assistance at any prompt, or if you
want to know your options at any prompt, say
“Help” following the beep.
To activate the Uconnect Phone from idle,
simply push the Phone button (if active) on your
steering wheel and say a command or say
“Help”. All Phone sessions begin with a push
of the VR button or the Phone button. Cancel Command
At any prompt, after the beep, you can say
“Cancel” and you will be returned to the main
menu.
You can also push the VR button or Phone
button on your steering wheel when the system
is listening for a command and be returned to
the main or previous menu.
Pair (Link) Uconnect Phone To A Mobile Phone
Use this QR code to access your
digital experience.
To begin using your Uconnect Phone, you must
pair your compatible Bluetooth®-enabled
mobile phone. Mobile phone pairing is the
process of establishing a wireless connection
between a cellular phone and the Uconnect
system.
To complete the pairing process, you will need
to reference your mobile phone’s manual. Please visit UconnectPhone.com for complete
mobile phone compatibility information.

Uconnect 3 With 5-inch Display

NOTE:
You must have Bluetooth® enabled on your
phone to complete this procedure.
The vehicle must be in PARK or at a standstill.
Follow the steps below to pair your phone:

1. Place the ignition in the ACC or ON/RUN position.

2. Press the Phone button.

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Phone Call Features
The following features can be accessed through
the Uconnect Phone if the feature(s) are
available and supported by Bluetooth® on your
mobile service plan. For example, if your mobile
service plan provides three-way calling, this
feature can be accessed through the Uconnect
Phone. Check with your mobile service provider
for the features that you have.
Listed below are the phone options with
Uconnect:
Redial
Dial by pressing in the number
Voice Commands (Dial by Saying a Name,
Call by Saying a Phonebook Name, Redial or
Call Back)
Favorites
Mobile Phonebook
Recent Call Log
SMS Message Viewer Call Controls
The touchscreen allows you to control the
following call features:

Uconnect 3 With 5-inch Display

Other phone call features include:End Call
Hold/Unhold/Resume
Swap two active calls Key Pad Number Entry

1. Press the Phone button.

2. Press the Dial/Keypad button on the
touchscreen.
3. The Touch-Tone screen will be displayed.
4. Use the numbered buttons on the touchscreens to enter the number and
press “Dial/Call”.
Recent Calls — If Equipped
You may browse a list of the most recent of each
of the following call types:
All Calls
Incoming Calls or Calls Received
Outgoing Calls or Calls Made
Missed Calls
These can be accessed by pressing the Recent
Calls button on the phone main screen.

You can also push the VR button on your steering
wheel and perform the above operation.
For example, say “Show my incoming calls”.

1 — Answer
2 — Mute/Unmute
3 — Ignore
4 — Transfer

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Answer Or Ignore An Incoming Call — No Call
Currently In Progress
When you receive a call on your mobile phone,
the Uconnect Phone will interrupt the vehicle
audio system. Push the Phone button on the
steering wheel, press the Answer button on the
touchscreen.

Uconnect 3 With 5-inch Display
Answer Or Ignore An Incoming Call — Call
Currently In Progress
If a call is currently in progress and you have
another incoming call, you will hear the same
network tones for call waiting that you normally
hear when using your mobile phone. Push the
Phone button on the steering wheel, press the
Answer button on the touchscreen, or press the
Caller ID box to place the current call on hold
and answer the incoming call.
NOTE:
Phones that are compatible with the Uconnect
system in the market today do not support
rejecting an incoming call when another call is
in progress. Therefore, the user can only answer
an incoming call or ignore it.
Do Not Disturb
With Do Not Disturb, you can disable
notifications from incoming calls and texts,
allowing you to keep your eyes on the road and
hands on the wheel. For your convenience,
there is a counter display to keep track of your
missed calls and text messages while Do Not
Disturb is active. Do Not Disturb can automatically reply with a
text message, a call, or both when declining an
incoming call and send it to voicemail.
Automatic reply messages can be:
“I am driving right now, I will get back to you
shortly”.
Create a custom auto reply message up to
160 characters.
NOTE:
Only the first 25 characters can be seen on the
touchscreen while typing a custom message.
While in Do Not Disturb, Conference Call can be
selected so you can still place a second call
without being interrupted by incoming calls.
NOTE:
Reply with text message is not compatible
with iPhones®.
Auto reply with text message is only available
on phones that support Bluetooth® Message
Access Profile (MAP).1 — Answer Button
2 — Caller ID Box
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