steering wheel RAM CHASSIS CAB 2021 Repair Manual

IN CASE OF EMERGENCY335
When you must leave the vehicle to seek
assistance, the Hazard Warning Flashers will
continue to operate even though the ignition is
placed in the OFF position.
NOTE:
With extended use the Hazard Warning
Flashers may wear down your battery.
ASSIST AND SOS SYSTEM — IF EQUIPPED
NOTE:
Depending on the vehicles trim level, the over -
head console may vary.

Assist And SOS Buttons Assist And SOS Buttons

If equipped, the overhead console contains an
ASSIST and a SOS button. NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber Ú
page 449.
The SOS and ASSIST buttons will only func -
tion if you are connected to an operable LTE
(voice/data) or 4G (data) network, which
comes as a built in function. Other Uconnect
services will only be operable if your SiriusXM
Guardian™ service is active and you are
connected to an operable LTE (voice/data) or
4G (data) network.
ASSIST Call
The ASSIST Button is used to automatically
connect you to any one of the following support
centers:

Roadside Assistance – If you get a flat tire, or
need a tow, just push the ASSIST button and
you’ll be connected to someone who can help.
Roadside Assistance will know what vehicle
you’re driving and its location. Additional fees
may apply for roadside assistance.

1 — ASSIST Button
2 — SOS Button
1 — ASSIST Button
2 — SOS Button
WARNING!

ALWAYS obey traffic laws and pay attention to the
road. ALWAYS drive safely with your hands on the
steering wheel. You have full responsibility and
assume all risks related to the use of the features
and applications in this vehicle. Only use the
features and applications when it is safe to do so.
Failure to do so may result in an accident
involving serious injury or death.

7

21_DPF_OM_EN_USC_t.book Page 335

336IN CASE OF EMERGENCY
SiriusXM Guardian™ Customer Care –
In-vehicle support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all
other vehicle issues.
Uconnect Customer Care - Total support for
Radio, Phone and NAV issues.
SOS Call

1. Push the SOS Call button on the overhead console.

NOTE:
In case the SOS Call button is pushed in error,
there will be a 10 second delay before the SOS
Call system initiates a call to a SOS operator.
To cancel the SOS Call connection, push the
SOS call button on the overhead console or
press the cancellation button on the Device
Screen. Termination of the SOS Call will turn off
the green LED light on the overhead console.
2. The LED light located within the ASSIST and SOS buttons on the overhead console will
turn green once a connection to a SOS
operator has been made.
3. Once a connection between the vehicle and a
SOS operator is made, the SOS Call system
may transmit the following important vehicle
information to a SOS operator:
Indication that the occupant placed a
SOS Call.
The vehicle brand.
The last known GPS coordinates of the
vehicle.
4. You should be able to speak with the SOS operator through the vehicle audio system
to determine if additional help is needed. NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Once a connection is made between the
vehicle’s SOS Call system and the SOS oper
-
ator, the SOS operator may be able to open a
voice connection with the vehicle to deter -
mine if additional help is needed. Once the
SOS operator opens a voice connection with
the vehicle’s SOS Call system, the operator
should be able to speak with you or other
vehicle occupants and hear sounds occurring
in the vehicle. The vehicle’s SOS Call system
will attempt to remain connected with the
SOS operator until the SOS operator termi -
nates the connection.
5. The SOS operator may attempt to contact appropriate emergency responders and
provide them with important vehicle
information and GPS coordinates.
WARNING!

ALWAYS obey traffic laws and pay attention
to the road. ALWAYS drive safely with your
hands on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in this
vehicle. Only use the features and applications
when it is safe to do so. Failure to do so may
result in an accident involving serious injury or
death.

21_DPF_OM_EN_USC_t.book Page 336

338IN CASE OF EMERGENCY
Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may
prevent or stop the SOS Call system operation.
These include, but are not limited to, the
following factors:
The ignition is in the OFF position.
The vehicle’s electrical systems are not
intact.
The SOS Call system software and/or hard -
ware are damaged during a crash.
The vehicle battery loses power or becomes
disconnected during a vehicle crash.
LTE (voice/data) or 4G (data) network and/or
Global Positioning Satellite signals are
unavailable or obstructed.
Equipment malfunction at the SOS operator
facility.
Operator error by the SOS operator.

LTE (voice/data) or 4G (data) network
congestion.

Weather.
Buildings, structures, geographic terrain, or
tunnels. NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Never place anything on or near the vehicle’s
LTE (voice/data) or 4G (data) and GPS
antennas. You could prevent LTE (voice/
data) or 4G (data) and GPS signal reception,
which can prevent your vehicle from placing
an emergency call. An operable LTE (voice/
data) or 4G (data) network connection and a
GPS signal is required for the SOS Call
system to function properly.
Changes or modifications not expressly
approved by the party responsible for compli
-
ance could void the user's authority to
operate the equipment.
WARNING!
Ignoring the overhead console light could
mean you will not have SOS Call services.
If the overhead console light is illuminated,
have an authorized dealer service the SOS
Call system immediately.
The Occupant Restraint Control module
turns on the air bag Warning Light on the
instrument panel if a malfunction in any
part of the system is detected. If the Air Bag
Warning Light is illuminated, have an
authorized dealer service the Occupant
Restraint Control system immediately.
WARNING!

ALWAYS obey traffic laws and pay attention to the
road. ALWAYS drive safely with your hands on the
steering wheel. You have full responsibility and
assume all risks related to the use of the features
and applications in this vehicle. Only use the
features and applications when it is safe to do so.
Failure to do so may result in an accident
involving serious injury or death.
CAUTION!
To avoid damage to the mirror during
cleaning, never spray any cleaning solution
directly onto the mirror. Apply the solution
onto a clean cloth and wipe the mirror clean.

21_DPF_OM_EN_USC_t.book Page 338

IN CASE OF EMERGENCY347
GEAR SELECTOR OVERRIDE — 6–SPEED
TRANSMISSION
In order to move the vehicle in cases where the
transmission will not shift out of PARK (P) (such
as a depleted battery), a Manual Park Release
is available.

1. Turn the engine OFF.

2. Firmly apply the parking brake.
3. Tilt the steering wheel to the full up position.
4. Press and maintain firm pressure on the
brake pedal. 5. Insert a screwdriver or similar tool into the
access port (ringed circle) on the bottom of
the steering column, and push and hold the
override release lever up.

Gear Selector Override Access Port Location Gear Selector Override Access Port Engaging The Access Port

6. Move the gear selector to the NEUTRAL position.
7. The vehicle may then be started in NEUTRAL.
CAUTION!
Driving with a hot cooling system could
damage your vehicle. If the temperature
gauge reads HOT (H), pull over and stop the
vehicle. Idle the vehicle with the air
conditioner turned off until the pointer drops
back into the normal range. If the pointer
remains on HOT (H), and you hear continuous
chimes, turn the engine off immediately and
call for service.
7

21_DPF_OM_EN_USC_t.book Page 347

IN CASE OF EMERGENCY349
To Reset The Manual Park Release:

1. Push the locking tab to the right, to unlock
the lever.

2. Rotate the Manual Park Release lever forward to its original position, until the
locking tab snaps into place to secure the
lever.
3. Pull gently on the tether strap to confirm that the lever is locked in its stowed
position.
4. Re-install the access cover.
FREEING A STUCK VEHICLE

If your vehicle becomes stuck in mud, sand, or
snow, it can often be moved using a rocking
motion. Turn the steering wheel right and left to
clear the area around the front wheels. Then shift
back and forth between DRIVE (D) and REVERSE
(R), while gently pressing the accelerator. Use the
least amount of accelerator pedal pressure that
will maintain the rocking motion, without
spinning the wheels or racing the engine.
NOTE:
For trucks equipped with an 8–speed trans
-
mission, shifts between DRIVE and REVERSE
can only be achieved at wheel speeds of
5 mph (8 km/h) or less. Whenever the trans -
mission remains in NEUTRAL (N) for more
than two seconds, you must press the brake
pedal to engage DRIVE or REVERSE.

Push the ESC OFF switch, to place the
Electronic Stability Control (ESC) system in
“Partial Off” mode, before rocking the vehicle

Ú
page 274. Once the vehicle has been freed,
push the ESC OFF switch again to restore ESC
On mode.

WARNING!

Fast spinning tires can be dangerous. Forces
generated by excessive wheel speeds may
cause damage, or even failure, of the axle and
tires. A tire could explode and injure someone.
Do not spin your vehicle's wheels faster than
30 mph (48 km/h) or for longer than
30 seconds continuously without stopping
when you are stuck and do not let anyone near
a spinning wheel, no matter what the speed.

CAUTION!

Racing the engine or spinning the wheels
may lead to transmission overheating and
failure. Allow the engine to idle with the
transmission in NEUTRAL for at least one
minute after every five rocking-motion
cycles. This will minimize overheating and
reduce the risk of transmission failure during
prolonged efforts to free a stuck vehicle.

When “rocking” a stuck vehicle by shifting
between DRIVE and REVERSE, do not spin
the wheels faster than 15 mph (24 km/h), or drivetrain damage may result.
Revving the engine or spinning the wheels
too fast may lead to transmission over -
heating and failure. It can also damage the
tires. Do not spin the wheels above 30 mph
(48 km/h) while in gear (no transmission
shifting occurring).
7

21_DPF_OM_EN_USC_t.book Page 349

IN CASE OF EMERGENCY351
TWO-WHEEL DRIVE MODELS
FCA US LLC recommends towing your vehicle
with all four wheels OFF the ground using a
flatbed.
If flatbed equipment is not available, and the
transmission is operable, the vehicle may be
towed (with the rear wheels on the ground)
under the following conditions:
The transmission must be in NEUTRAL
Ú page 348.
The towing speed must not exceed 30 mph
(48 km/h).
The towing distance must not exceed
15 miles (24 km) for 6–speed transmission,
or 30 miles (48 km) for 8–speed transmis -
sion.
If the transmission is not operable, or the
vehicle must be towed faster than 30 mph
(48 km/h) or farther than 15 miles (24 km) for
6–speed transmission, or 30 miles (48 km) for 8–speed transmission, tow with the rear wheels
OFF the ground. Acceptable methods are to tow
the vehicle on a flatbed, or with the front wheels raised and the rear wheels on a towing dolly, or
(when using a suitable steering wheel stabilizer
to hold the front wheels in the straight position)
with rear wheels raised and the front wheels
ON
the ground.FOUR-WHEEL DRIVE MODELS

FCA US LLC recommends towing with all wheels
OFF the ground. Acceptable methods are to tow
the vehicle on a flatbed or with one end of vehicle
raised and the opposite end on a towing dolly.

If flatbed equipment is not available, and the
transfer case is operable, the vehicle may be
towed (in the forward direction, with ALL wheels
on the ground), IF the transfer case is in
NEUTRAL and the transmission is in PARK
Ú page 215.
CAUTION!
Towing this vehicle in violation of the above
requirements can cause severe engine and/
or transmission damage. Damage from
improper towing is not covered under the New
Vehicle Limited Warranty.
CAUTION!
Front or rear wheel lifts must not be used
(if the remaining wheels are on the ground).
Internal damage to the transmission or
transfer case will occur if a front or rear
wheel lift is used when towing.
Towing this vehicle in violation of the above
requirements can cause severe transmis -
sion and/or transfer case damage.
Damage from improper towing is not
covered under the New Vehicle Limited
Warranty.
7

21_DPF_OM_EN_USC_t.book Page 351

SERVICING AND MAINTENANCE397
F32– –Spare
F33 20 Amp Blue –Trans Control Module – If Equipped
F34 30 Amp Pink –Vehicle System Interface Module #2 – If Equipped
F35 30 Amp Pink –Sunroof – If Equipped
F36 30 Amp Pink –Electric Back Light – If Equipped
F37 30 Amp Pink –Diesel Frame / Fuel Heater #2– If Equipped
F38 30 Amp Pink –Integrated Trailer Brake Module – If Equipped
F39 – –Spare
F40 –10 Amp Red Ventilated Seats – If Equipped
F41 –10 Amp Red Active Grille Shutter / Active Air Dam – If Equipped
F42 –20 Amp Yellow Horn
F43 –15 Amp Blue Heated Steering Wheel – If Equipped
F44 –10 Amp Red Diagnostic Port
F46 –10 Amp Red Upfitters Relay Coil – If Equipped
F47 – –Spare
F48 – –Spare
F49 –10 Amp Red IP Cluster / CSG
F50 –20 Amp Yellow Air Suspension Control Module – If Equipped
F51 –10 Amp RedIgnition Node Module / Keyless Ignition Node Module, Radio Frequency
Hub Module / Electric Steering Column Lock - If Equipped
F52 –5 Amp Tan Battery Sensor
Cavity Cartridge Fuse Micro Fuse Description
8

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418SERVICING AND MAINTENANCE
(Continued)
If you ever replace a wheel, make sure that the
wheel’s specifications match those of the
original wheels.
It is recommended you contact an authorized
tire dealer or original equipment dealer with any
questions you may have on tire specifications
or capability. Failure to use equivalent
replacement tires may adversely affect the
safety, handling, and ride of your vehicle.TIRE TYPES
All Season Tires — If Equipped
All Season tires provide traction for all seasons
(Spring, Summer, Autumn, and Winter). Traction
levels may vary between different all season
tires. All season tires can be identified by the
M+S, M&S, M/S or MS designation on the tire
sidewall. Use all season tires only in sets of four;
failure to do so may adversely affect the safety
and handling of your vehicle.
Summer Or Three Season Tires — If
Equipped
Summer tires provide traction in both wet and
dry conditions, and are not intended to be
driven in snow or on ice. If your vehicle is
equipped with Summer tires, be aware these
tires are not designed for Winter or cold driving
conditions. Install Winter tires on your vehicle
when ambient temperatures are less than 40°F
(5°C) or if roads are covered with ice or snow.
For more information, contact an authorized
dealer.
WARNING!
Do not use a tire, wheel size, load rating, or
speed rating other than that specified for
your vehicle. Some combinations of unap -
proved tires and wheels may change
suspension dimensions and performance
characteristics, resulting in changes to
steering, handling, and braking of your
vehicle. This can cause unpredictable
handling and stress to steering and
suspension components. You could lose
control and have a collision resulting in
serious injury or death. Use only the tire and
wheel sizes with load ratings approved for
your vehicle.
Never use a tire with a smaller load index or
capacity, other than what was originally
equipped on your vehicle. Using a tire with
a smaller load index could result in tire
overloading and failure. You could lose
control and have a collision.
Failure to equip your vehicle with tires
having adequate speed capability can
result in sudden tire failure and loss of
vehicle control.
CAUTION!
Replacing original tires with tires of a
different size may result in false speedometer
and odometer readings.
WARNING! (Continued)

21_DPF_OM_EN_USC_t.book Page 418

451
Belts, Seat
..................................................... 330Bluetooth Connecting To A Particular Mobile Phone Or Audio Device After Pairing
................262Body Builders Guide........................................ 10Body Mechanism Lubrication........................ 380B-Pillar Location............................................. 411Brake Assist System...................................... 274Brake Control System.................................... 274Brake Fluid.......................................... 387, 444Brake System...................................... 387, 431Fluid Check............................................... 387Master Cylinder......................................... 387Parking...................................................... 137Warning Light............................................ 107Brake/Transmission Interlock....................... 141Bulb Replacement......................................... 401Bulbs, Light.......................................... 332, 401
C
Cab Top Clearance Lights.............................. 405Camera.......................................................... 186Camera, AUX........................................ 188, 194Camera, Rear...................................... 186, 189Capacities, Antifreeze (Engine Coolant)......... 439Capacities, Fluid............................................ 439Caps, FillerOil (Engine)................................................ 364Power Steering.......................................... 163Radiator (Coolant Pressure)...................... 385
Car Washes................................................... 428Carbon Monoxide Warning............................ 333Cargo Light....................................................... 54CD................................................................. 255Cellular Phone.............................................. 269Center High Mounted Stop Light................... 405Center Seat Storage Compartment.................. 67Changing A Flat Tire...................................... 339Charge Air Cooler.......................................... 386Chart, Tire Sizing........................................... 407Check Engine Light (Malfunction
Indicator Light).............................................. 117Checking Your Vehicle For Safety................. 330Checks, Safety.............................................. 330Child Restraint.............................................. 312Child RestraintsBooster Seats........................................... 315Child Seat Installation..................... 323, 325How To Stow An unused ALR Seat Belt.... 322Infant And Child Restraints....................... 313Locating The LATCH Anchorages.............. 320Lower Anchors And Tethers For Children.. 317Older Children And Child Restraints......... 314Seating Positions...................................... 316Clean Air Gasoline......................................... 433CleaningWheels..................................................... 421Climate Control................................................ 58Automatic.................................................... 59Manual........................................................ 62
Cold Weather Operation................................ 122Compact Spare Tire...................................... 419Contract, Service........................................... 446Controls........................................................ 247Cooling Pressure Cap (Radiator Cap)............ 385Cooling System............................................. 383Adding Coolant (Antifreeze)...................... 384Coolant Level................................... 384, 386Cooling Capacity....................................... 439Disposal Of Used Coolant......................... 385Drain, Flush, And Refill............................. 384Inspection................................................. 386Points To Remember................................ 386Pressure Cap............................................ 385Radiator Cap............................................. 385Selection Of Coolant (Antifreeze)..... 384, 440Corrosion Protection..................................... 427Cruise Control (Speed Control)............. 164, 166Cruise Light................................................... 115Customer Assistance.................................... 445Cybersecurity................................................ 220
D
Daytime Running Lights...................................51Dealer Service............................................... 367Defroster, Rear Window...................................62Defroster, Windshield............................ 62, 331Delay (Intermittent) Wipers..............................57Deleting A Phone........................................... 262Diagnostic System, Onboard......................... 116
11

21_DPF_OM_EN_USC_t.book Page 451

452 Diesel Exhaust Brake
.................................... 138Diesel Fuel..................................................... 436Diesel Fuel Requirements............................. 436Diesel Fuel System, Re-Priming..................... 378Differential, Limited Slip................................ 162Dipsticks Power Steering.......................................... 163Disabled Vehicle Towing................................ 350Disc Drive...................................................... 255Disconnecting................................................ 262DisposalAntifreeze (Engine Coolant)....................... 385Disturb........................................................... 265Door Ajar........................................................ 110Door Ajar Light............................................... 110Door LocksAutomatic.................................................... 28Doors............................................................... 24Draining Fuel/Water Separator Filter............ 375Driver Memory Presets.................................. 253Driver’s Seat Back Tilt..................................... 33DrivingThrough Flowing, Rising, Or Shallow Standing Water
.................................................... 218Dual Rear Wheels....................... 342, 425, 432
E
Electric Brake Control System....................... 274Anti-Lock Brake System............................. 273Electronic Roll Mitigation................. 275, 281
Electrical Power Outlets................................... 73Electronic Range Select (ERS)............. 145, 150Electronic Stability Control (ESC).................. 275Electronic Throttle Control Warning Light...... 109Electronically Shifted Transfer Case.... 153, 156Emergency Braking....................................... 137Emergency, In Case OfFreeing Vehicle When Stuck..................... 349Hazard Warning Flasher........................... 334Jacking..................................................... 339Jump Starting........................................... 344Emission Control System Maintenance........ 117Engine.................................................. 364, 365Air Cleaner................................................ 369Block Heater............................................. 125Break-In Recommendations............ 136, 137Compartment........................................... 365Compartment Identification...................... 364Coolant (Antifreeze).................................. 440Exhaust Gas Caution................................ 333Fails To Start............................................ 121Flooded, Starting...................................... 121Fuel Requirements................................... 433Identification............................................ 365Idling........................................................ 131Jump Starting........................................... 344Oil.................................................... 368, 440Oil Filler Cap............................................. 364Oil Filter.................................................... 369
Oil Reset......................................................91Oil Selection.............................................. 368Oil Synthetic.............................................. 368Overheating.............................................. 346Runaway................................................... 195Starting..................................................... 119Enhanced Accident Response
Feature................................................ 310, 352Entry System, Illuminated................................56Ethanol.......................................................... 434Exhaust Brake............................................... 138Exhaust Gas Cautions................................... 333Exhaust System..........................333, 382, 391Exterior Lighting...............................................50Exterior Lights........................................ 50, 332
F
FiltersAir Cleaner
................................................ 369Air Conditioning................................. 65, 372Engine Fuel...................................... 375, 440Engine Oil........................................ 369, 440Engine Oil Disposal................................... 369FlashersTurn Signals.............................. 54, 115, 332Flash-To-Pass...................................................52Flat Tire Stowage.......................................... 343Fluid Capacities............................................ 439Fluid Leaks.................................................... 332

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