Ram ProMaster 2019 Owner's Manual

CUSTOMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ....................... .310
▫ Prepare For The Appointment ..............310
▫ Prepare A List ........................ .310
▫ Be Reasonable With Requests ..............310
 IF YOU NEED ASSISTANCE ................310
▫ FCA US LLC Customer Center .............311
▫ FCA Canada Inc. Customer Center ...........311
▫ In Mexico Contact ......................311
▫ Puerto Rico And U.S. Virgin Islands ..........311▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ....................311
▫ Service Contract ...................... .312
 WARRANTY INFORMATION ...............313
 MOPARPARTS .........................313
 REPORTING SAFETY DEFECTS .............313
▫ In The 50 United States And Washington, D.C. . .313
▫ In Canada ........................... .313
 PUBLICATION ORDER FORMS .............314
11

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
310 CUSTOMER ASSISTANCE

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109 Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
Puerto Rico And U.S. Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
11
CUSTOMER ASSISTANCE 311

Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have any
questions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New VehicleLimited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
312 CUSTOMER ASSISTANCE

WARRANTY INFORMATION
See the Warranty Information Booklet for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying
FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists ina group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, an authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
11
CUSTOMER ASSISTANCE 313

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
314 CUSTOMER ASSISTANCE

INDEX
12

Adding Engine Coolant (Antifreeze).............240
Adding Washing Fluid ...................... .230
Additives, Fuel ........................... .279
AirBag..................................112 Air Bag Operation ........................114
Air Bag Warning Light .....................111
Enhanced Accident Response ................222
Event Data Recorder (EDR) .................222
If Deployment Occurs .....................119
Maintaining Your Air Bag System .............122
Maintenance ........................... .122
Side Air Bags ...........................115
Transporting Pets ....................... .129
Air Bag Light ....................... .74, 111, 131
Air Cleaner, Engine (Engine Air Cleaner Filter) ......233
Air Conditioner Maintenance ..................234
Air Conditioner Refrigerant ................234, 235
Air Conditioner System ..................... .234
Air Conditioning Filter ....................52, 235
Air Conditioning, Operating Tips .............51, 53
Air Filter ............................... .233
Air Pressure Tires................................. .256
Alarm Security Alarm ........................ .21, 77Alarm System
Security Alarm ...........................21
Alterations/Modifications Vehicle .................................6
Antifreeze (Engine Coolant) ................239, 282
Disposal .............................. .242
Anti-Lock Brake System (ABS) ..................88
Anti-Lock Warning Light ......................80
Assist, Hill Start ............................94
Audio Systems (Radio) ...................... .286
Auto Down Power Windows ...................54
Automatic Door Locks ........................23
Automatic Transmission ..................141, 245
Adding Fluid .......................... .245
Fluid And Filter Change ...................245
Fluid Change .......................... .245
Fluid Level Check .....................244,
245
Fluid Type ......................... .244, 284
Special Additives ........................ .244
AUXCord .............................. .298
Auxiliary Driving Systems .....................95
Battery .............................. .74, 230
Charging System Light .....................74
Keyless Key Fob Replacement ................17
316 INDEX

Belts, Seat............................... .131
Body Builders Guide ..........................5
Body Mechanism Lubrication ..................236
B-Pillar Location .......................... .251
Brake Assist System .........................90
Brake Control System, Electronic ................89
Brake Fluid .......................... .243, 284
Brake, Parking ............................ .139
Brake System ......................... .243, 276
Anti-Lock (ABS) ..........................88
Fluid Check ........................... .243
Master Cylinder ........................ .243
Parking .............................. .139
Warning Light ...........................75
Brake/Transmission Interlock ..................142
Bulb Replacement ......................... .179
Bulbs, Light .......................... .133, 179
Camera, Rear ............................ .158
Capacities, Fluid .......................... .282
Caps, Filler Fuel ................................. .160
Oil (Engine) ........................... .229
Power Steering ......................... .150
Radiator (Coolant Pressure) .................241 Carbon Monoxide Warning
................130, 281
Cargo Area Cover ...........................57
Cargo Compartment .........................57
Cargo Light ...............................42
Car Washes .............................. .270
Certification Label ......................... .161
Change Oil Indicator .........................70
Changing A Flat Tire .....................194, 245
Chart, Tire Sizing .......................... .247
Check Engine Light (Malfunction Indicator Light) ....84
Checking Your Vehicle For Safety ...............130
Checks, Safety ............................ .130
Child Restraint ........................... .123
Child Restraints Booster Seats ........................... .126
Child

Seat Installation .....................128
Infant And Child Restraints .................125
Older Children And Child Restraints ...........125
Clean Air Gasoline ........................ .278
Cleaning Wheels ............................... .265
Climate Control ............................45
Manual ................................46
Rear ..................................49
Cold Weather Operation ..................... .137
12
INDEX 317

Compact Spare Tire........................ .263
Contract, Service .......................... .312
Cooling Pressure Cap (Radiator Cap) ............241
Cooling System ........................... .238
Adding Coolant (Antifreeze) .................240
Coolant Level ....................... .239, 242
Cooling Capacity ........................ .282
Disposal Of Used Coolant ..................242
Drain, Flush, And Refill ....................239
Inspection ............................. .242
Points To Remember ..................... .242
Pressure Cap ........................... .241
Radiator Cap .......................... .241
Selection Of Coolant (Antifreeze) ..........239, 282
Corrosion Protection ....................... .269
Cruise Light ...............................82
Cupholders ........................... .60, 273
Customer Assistance ....................... .310
Customer Programmable Features ...............287
Cybersecurity ............................ .286
Dealer Service ............................ .231
Defroster, Windshield ....................... .131
Diagnostic System, Onboard ....................83
Dimmer Control Switch .......................43 Dimmer Switch
Headlight ...............................39
Dipsticks Automatic Transmission ....................245
Power Steering ......................... .150
Disable Vehicle Towing ..................... .220
Disposal Antifreeze (Engine Coolant) .................242
Door Ajar .................................75
Door Ajar Light ............................75
Door Locks ................................22
Automatic ..............................23
Doors ....................................22
Driver ’s Seat Back Tilt ........................23
Driving Through Flowing, Rising, Or Shallow Standing
Water ................................ .175
Electrical

Power Outlets .......................60
Electric Brake Control System ...................89
Electric Remote Mirrors .......................36
Electronic Speed Control (Cruise Control) .........151
Electronic Stability Control (ESC) ................90
Electronic Throttle Control Warning Light ..........75
318 INDEX