wheel Ram ProMaster 2020 Owner's Manual

2
INTRODUCTION

INTRODUCTION ......................................................... 7
HOW TO USE THIS MANUAL ................................... 8
Essential Information ........................................... 8
Symbols ................................................................. 8

WARNINGS AND CAUTIONS ................................... 8
VAN CONVERSIONS/CAMPERS .............................. 8
VEHICLE MODIFICATIONS/ALTERATIONS ............. 8

GETTING TO KNOW YOUR VEHICLE

KEYS .......................................................................... 9
Key Fob ................................................................. 9

IGNITION SWITCH ................................................... 11

Mechanical Ignition Switch ................................ 11
Key-In-Ignition Reminder ................................... 12

SENTRY KEY............................................................. 12

Replacement Keys ............................................ 12
General Information ........................................... 12

VEHICLE SECURITY ALARM — IF EQUIPPED ....... 13

To Arm The System ............................................. 13
To Disarm The System ....................................... 13
Rearming Of The System ................................... 14
Security System Manual Override ..................... 14

DOORS ..................................................................... 14

Power Door Locks .............................................. 14
Auto Unlock Doors .............................................. 15
Automatic Door Locks ........................................ 15
SEATS .......................................................................15

Manual Adjustments .......................................... 15
Heated Seats — If Equipped .............................. 18
Fold Down Tray — If Equipped ........................... 19
Adjustable Armrests — If Equipped ................... 19

HEAD RESTRAINTS ................................................20

Front Head Restraint Adjustment ..................... 20
Front Head Restraint Removal .......................... 20

STEERING WHEEL ...................................................21

Telescoping Steering Column ............................ 21

MIRRORS .................................................................21

Inside Day/Night Mirror — If Equipped ............ 21
Outside Mirrors .................................................. 21
Power Mirrors — If Equipped ............................. 22
Power Folding Mirrors — If Equipped ................ 22
Heated Mirrors — If Equipped............................ 23

EXTERIOR LIGHTS ...................................................23

Multifunction Lever ........................................... 23
Headlights .......................................................... 23
Daytime Running Lights (DRLs) —
If Equipped ......................................................... 24 High Beam/Low Beam Select Switch .............. 24
Flash-To-Pass ..................................................... 24
Parking Lights .................................................... 24
Follow Me Home/Headlight Delay .................... 24
Fog Lights — If Equipped ................................... 25
Turn Signals ........................................................ 25
Lane Change Assist............................................ 25
Battery Saver ...................................................... 25
INTERIOR LIGHTS ................................................... 25

Courtesy Lights....................................................25
Illuminated Entry .................................................27

WIPERS AND WASHERS ........................................ 27

Front Wiper Operation .......................................27

CLIMATE CONTROLS .............................................. 28

Manual Climate Control Overview......................28
Climate Control Functions ..................................33
Operating Tips .....................................................33

WINDOWS ............................................................... 35

Power Windows ..................................................35
Window Bar Grates — If Equipped .....................36
Wind Buffeting ....................................................36

HOOD ........................................................................ 36

Opening ...............................................................36
Closing .................................................................37

CARGO AREA FEATURES ....................................... 37
INTERNAL EQUIPMENT .......................................... 37

Storage ................................................................37
Cupholders ..........................................................38
Power Outlets ......................................................39
Auxiliary Switches — If Equipped ........................40

20_VF_OM_EN_US_t.book Page 2

3
GETTING TO KNOW YOUR INSTRUMENT
PANEL

INSTRUMENT CLUSTER .......................................... 41
Instrument Cluster Descriptions........................ 42

INSTRUMENT CLUSTER DISPLAY ......................... 43

Location And Controls ........................................ 43
Change Engine Oil .............................................. 44
Display Setup Menu ........................................... 44
Values Displayed ................................................ 45
Personal Settings (Customer-Programmable
Features) ............................................................. 46

TRIP COMPUTER ..................................................... 46

Trip Button .......................................................... 46
Trip Functions ..................................................... 46

WARNING LIGHTS AND MESSAGES ..................... 47

Red Warning Lights ............................................ 47
Yellow Warning Lights ........................................ 50
Yellow Indicator Lights ....................................... 52
Green Indicator Lights ........................................ 53
Blue Indicator Lights .......................................... 53

ONBOARD DIAGNOSTIC SYSTEM — OBD II ........ 54

Onboard Diagnostic System (OBD II)
Cybersecurity ...................................................... 54

EMISSIONS INSPECTION AND MAINTENANCE
PROGRAMS ............................................................. 55

SAFETY

SAFETY FEATURES ..................................................56

Four-Wheel Anti-Lock Brake System (ABS) ....... 56
Electronic Brake Control (EBC) System ........... 57

AUXILIARY DRIVING SYSTEMS ..............................61

Tire Pressure Monitoring System (TPMS) ......... 61

OCCUPANT RESTRAINT SYSTEMS .......................64

Occupant Restraint Systems Features ............ 64
Important Safety Precautions............................ 65
Seat Belt Systems ............................................. 66
Supplemental Restraint Systems (SRS) ........... 73
Child Restraints .................................................. 83
Transporting Pets .............................................. 89

SAFETY TIPS ............................................................89

Transporting Passengers ................................... 89
Exhaust Gas ........................................................ 89
Safety Checks You Should Make Inside
The Vehicle ........................................................ 90 Periodic Safety Checks You Should Make
Outside The Vehicle ........................................... 91

STARTING AND OPERATING

STARTING THE ENGINE ..........................................92

Automatic Transmission .................................... 92
Normal Starting .................................................. 92
Cold Weather Operation
(Below –22°F Or −30°C) ................................. 92 If Engine Fails To Start ....................................... 92
After Starting ...................................................... 93
ENGINE BLOCK HEATER — IF EQUIPPED ............ 93
ENGINE BREAK-IN RECOMMENDATIONS ........... 93
PARKING BRAKE ................................................... 94
AUTOMATIC TRANSMISSION ................................ 95

Key Ignition Park Interlock .................................96
Brake/Transmission Shift Interlock System ....96
Six-Speed Automatic Transmission ...................96

POWER STEERING ............................................... 102

Power Steering Fluid Check ........................... 103

SPEED CONTROL — IF EQUIPPED ......................103

To Activate ........................................................ 103
To Set A Desired Speed ................................... 104
To Vary The Speed Setting .............................. 104
To Accelerate For Passing ............................... 105
To Resume Speed ............................................ 105
To Deactivate ................................................... 105

PARKSENSE REAR PARK ASSIST —
IF EQUIPPED ..........................................................105

ParkSense Rear Park Assist Sensors ............. 106
ParkSense Rear Park Assist Alerts ................. 106
ParkSense Rear Park Assist Failure
Indications ........................................................ 108 Cleaning The ParkSense System .................... 108
ParkSense Rear Park Assist System Usage
Precautions ...................................................... 108

PARKVIEW REAR BACK UP CAMERA ............... 109
REFUELING THE VEHICLE.....................................111

Loose Fuel Filler Cap Message ....................... 111

20_VF_OM_EN_US_t.book Page 3

4

VEHICLE LOADING ................................................112
Vehicle Certification Label ............................... 112
Gross Vehicle Weight Rating (GVWR) .............. 112
Gross Axle Weight Rating (GAWR) .................. 112
Tire Size .............................................................112
Rim Size ............................................................ 112
Inflation Pressure ............................................. 112
Curb Weight ...................................................... 112
Overloading ....................................................... 112
Loading .............................................................113

TRAILER TOWING ..................................................113

Common Towing Definitions ............................113
Trailer Hitch Classification ............................... 114
Trailer Towing Weights
(Maximum Trailer Weight Ratings) ................. 115 Trailer And Tongue Weight ..............................115Towing Requirements ..................................... 116
Towing Tips ...................................................... 118

RECREATIONAL TOWING
(BEHIND MOTORHOME, ETC.) ............................120

Towing This Vehicle Behind Another Vehicle .. 120
Recreational Towing ......................................... 120

DRIVING TIPS.........................................................121

Driving On Slippery Surfaces ..........................121
Driving Through Water ....................................121

IN CASE OF EMERGENCY

HAZARD WARNING FLASHERS ..........................123 BULB REPLACEMENT ........................................... 123

Replacement Bulbs .......................................... 123
Replacing Exterior Bulbs .................................. 125
Replacing Interior Bulbs .................................. 127

FUSES..................................................................... 128

Underhood Fuses ............................................. 128
Interior Fuses.................................................... 131
Right Central Pillar Fuses ................................ 132

JACKING AND TIRE CHANGING .......................... 133

Jack Location .................................................... 133
Spare Tire Removal .......................................... 134
Preparations For Jacking ................................. 135
Jacking Instructions ......................................... 136Wheel Covers .................................................... 139

TIRE SERVICE KIT — IF EQUIPPED ...................... 139

Tire Service Kit Storage ................................... 139
Tire Service Kit Components And Operation .. 140Tire Service Kit Usage Precautions ................. 140
Sealing A Tire With Tire Service Kit ................. 142

JUMP STARTING ................................................... 145

Preparations For Jump Start ........................... 145
Jump Starting Procedure ................................. 146
Battery Location ............................................... 147

IF YOUR ENGINE OVERHEATS ............................ 147
GEAR SELECTOR OVERRIDE .............................. 148FREEING A STUCK VEHICLE ............................... 149
TOWING A DISABLED VEHICLE........................... 149
Automatic Transmission .................................. 150
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) ....................................................................151
EVENT DATA RECORDER (EDR) .......................... 151

SERVICING AND MAINTENANCE

SCHEDULED SERVICING .....................................152

Maintenance Plan ............................................ 152
Heavy Duty Use Of The Vehicle ....................... 155

ENGINE COMPARTMENT...................................... 156

3.6L Engine ..................................................... 156
Checking Oil Level — Gas Engine ................... 157
Adding Washer Fluid ........................................ 157Maintenance-Free Battery .............................. 157
Pressure Washing ............................................ 158

DEALER SERVICE ................................................. 158

Engine Oil ......................................................... 158Engine Oil Filter ................................................ 159
Engine Air Cleaner Filter ................................. 159
Air Conditioner Maintenance ......................... 160
Body Lubrication .............................................. 161
Windshield Wiper Blades ................................ 162
Exhaust System ............................................... 162
Cooling System................................................. 163
Brake System .................................................. 166
Automatic Transmission
(3.6L Gasoline Engine Only) ............................ 167

RAISING THE VEHICLE..........................................168

20_VF_OM_EN_US_t.book Page 4

5

TIRES .....................................................................168
Tire Safety Information ....................................168
Tires — General Information ........................... 176
Tire Types .......................................................... 180
Spare Tires — If Equipped ............................... 181
Wheel And Wheel Trim Care ........................... 183
Tire Chains And Traction Devices ................... 184
Tire Rotation Recommendations..................... 185

DEPARTMENT OF TRANSPORTATION
UNIFORM TIRE QUALITY GRADES .....................185

Treadwear .........................................................186
Traction Grades ................................................ 186
Temperature Grades ........................................186

STORING THE VEHICLE ........................................186
BODYWORK ...........................................................187
Protection From Atmospheric Agents.............. 187
Body And Underbody Maintenance ................. 187
Preserving The Bodywork................................. 187

INTERIORS ............................................................188

Seats And Fabric Parts ..................................... 188
Plastic And Coated Parts..................................189
Leather Parts .................................................... 190Glass Surfaces ................................................. 190
Cleaning The Instrument Panel Cupholders ...190

TECHNICAL SPECIFICATIONS

IDENTIFICATION DATA ......................................... 191

Vehicle Identification Number ........................ 191

BRAKE SYSTEM .................................................... 191
WHEEL AND TIRE TORQUE SPECIFICATIONS ... 191
Torque Specifications ...................................... 191

FUEL REQUIREMENTS.......................................... 192

3.6L Engine....................................................... 192
Reformulated Gasoline ................................... 192
Materials Added To Fuel .................................. 193
Gasoline/Oxygenate Blends ............................ 193
Do Not Use E-85 In Non-Flex Fuel Vehicles .... 193
CNG And LP Fuel System Modifications ......... 193
MMT In Gasoline .............................................. 194Fuel System Cautions ...................................... 194
Carbon Monoxide Warnings ............................ 194

FLUID CAPACITIES................................................ 195
FLUIDS AND LUBRICANTS .................................. 195

Engine ............................................................... 195Chassis ............................................................. 197

MULTIMEDIA

CYBERSECURITY .................................................. 198
UCONNECT SETTINGS ......................................... 199
Uconnect 3/3 NAV Settings............................. 199

SAFETY AND GENERAL INFORMATION ............. 208

Safety Guidelines ............................................. 208
UCONNECT 3/3 NAV WITH 5-INCH DISPLAY ....209

Introduction To The Uconnect 3/3 NAV
With 5-Inch Display System ............................. 209 Radio Mode ...................................................... 211
Media Mode ..................................................... 214
Phone Mode ..................................................... 216
Navigation Mode — If Equipped ...................... 221

STEERING WHEEL AUDIO CONTROLS ............... 238

Radio Operation ............................................... 238
Player Operation............................................... 238

IPOD®/USB/MP3 CONTROL —
IF EQUIPPED ......................................................... 238

USB Charging Port............................................ 239

RAM TELEMATICS - IF EQUIPPED ....................... 239

Ram Telematics General Information............. 239

RADIO OPERATION AND MOBILE PHONES ......240

Regulatory And Safety Information ................. 240

UCONNECT VOICE RECOGNITION ......................241

Introducing Uconnect....................................... 241
Get Started ....................................................... 241
Basic Voice Commands ................................... 242
Radio ................................................................. 242
Media ................................................................ 243
Phone................................................................ 243
Voice Text Reply ............................................... 244
General Information......................................... 245
Additional Information ..................................... 245

20_VF_OM_EN_US_t.book Page 5

GETTING TO KNOW YOUR VEHICLE19
Fold Down Tray — If Equipped
If your vehicle is equipped with a bench seat,
the seat is equipped with a fold-down tray that
can be used as a document support surface. To
use the fold-down tray, grasp the pull tab and
lower the tray. Fold-Down Pull Tab
The fold-down tray is equipped with two cup
holders and a support surface with a paper
holder clip.
Fold-Down Tray
Adjustable Armrests — If Equipped
The seat adjustable armrest can be raised and
adjusted for height. Underneath the front of the armrest is the adjuster wheel which will adjust
the height of the armrest up or down.
Adjuster Wheel Location
Turn the adjuster wheel to the right or left to
adjust the height of the armrest up or down.
Adjuster Wheel
WARNING!
Persons who are unable to feel pain to the
skin because of advanced age, chronic
illness, diabetes, spinal cord injury, medica -
tion, alcohol use, exhaustion or other phys -
ical condition must exercise care when
using the seat heater. It may cause burns
even at low temperatures, especially if
used for long periods of time.
Do not place anything on the seat or seat -
back that insulates against heat, such as a
blanket or cushion. This may cause the seat
heater to overheat. Sitting in a seat that has
been overheated could cause serious
burns due to the increased surface
temperature of the seat.
2

20_VF_OM_EN_US_t.book Page 19

GETTING TO KNOW YOUR VEHICLE21
STEERING WHEEL
Telescoping Steering Column
This feature allows you to lengthen or shorten
the steering column. The telescoping control
handle is located below the steering wheel at
the end of the steering column.
Telescoping Control Handle
To unlock the steering column, pull the control
handle up. To lengthen or shorten the steering
column, pull the steering wheel outward or push
it inward as desired. To lock the steering column
in position, push the control handle down until
fully engaged.
MIRRORS
Inside Day/Night Mirror — If Equipped
A two-point pivot system allows for horizontal
and vertical adjustment of the mirror. Adjust the
mirror to center on the view through the rear
window.
Headlight glare can be reduced by moving the
small control under the mirror to the night posi -
tion (toward the rear of the vehicle). The mirror
should be adjusted while set in the day position
(toward the windshield). Adjusting Rearview Mirror
Outside Mirrors
To receive maximum benefit, adjust the outside
mirror(s) to center on the adjacent lane of traffic
with a slight overlap of the view obtained on the
inside mirror.
WARNING!
Do not adjust the steering column while
driving. Adjusting the steering column while
driving or driving with the steering column
unlocked, could cause the driver to lose
control of the vehicle. Failure to follow this
warning may result in serious injury or death.
WARNING!
Vehicles and other objects seen in an outside
convex mirror will look smaller and farther
away than they really are. Relying too much
on side convex mirrors could cause you to
collide with another vehicle or other object.
Use your inside mirror when judging the size
or distance of a vehicle seen in a side convex
mirror.
2

20_VF_OM_EN_US_t.book Page 21

24GETTING TO KNOW YOUR VEHICLE
Daytime Running Lights (DRLs) — If
Equipped
NOTE:
When the headlights are turned on, the Daytime
Running Lights will be deactivated.
To activate the Daytime Running Lights (DRLs),
rotate the end of the multifunction lever to the
O (off) position.
NOTE:
The low beams and side/taillights will not be
on with DRLs.
In certain markets, the DRLs may be optional
and can be programmed to be on or off
through the Uconnect system screen. Refer
to “Uconnect Settings” in “Multimedia” for
further information.
The Daytime Running Lights will come on when -
ever the ignition is ON, the headlight switch is
off, and the turn signal is off.
High Beam/Low Beam Select Switch
With the low beams activated, pull the multi -
function lever toward the steering wheel to
switch the headlights to high beam. A high
beam symbol will be illuminated in the cluster to
indicate the high beams are on. Pull the lever a
second time to switch the headlights back to
low beam.
NOTE:
If the vehicle’s ignition is placed in the STOP
(OFF/LOCK) position, both high and low beam
headlights will also be turned off.
Flash-To-Pass
You can signal another vehicle with your head -
lights by partially pulling the multifunction lever
toward the steering wheel. This will cause the
high beam headlights to turn on until the lever
is released.
Parking Lights
These lights can only be turned on with ignition
key in the STOP (OFF/LOCK) position or
removed, by moving the end of the multifunc -
tion lever to O (off) position and then to the
headlight position. The warning light telltale in the instrument
panel comes on. The lights stay on until the next
ignition cycle is performed.
Follow Me Home/Headlight Delay
When this feature is selected, the driver can
choose to have the headlights remain on for a
preset period of time.
Activation
Remove the key or turn the ignition to the STOP
(OFF/LOCK) position, and pull the multifunction
lever toward the steering wheel, within two
minutes. Each time the lever is pulled, the acti
-
vation of the lights will be extended by 30
seconds. The activation of the lights can be
extended to a maximum of 210 seconds.
The warning light on the instrument panel will
light up and the corresponding message will
appear in the instrument cluster display for as
long as the function is activated. The warning
light comes on when the lever is operated and
stays on until the function is automatically deac -
tivated. Each movement of the lever only
increases the amount of time the lights stay on.
Deactivation
Pull the multifunction lever toward the steering
wheel and hold it for more than two seconds.

20_VF_OM_EN_US_t.book Page 24

28GETTING TO KNOW YOUR VEHICLE
Intermittent Wiper System
Push the lever downward to the first detent and
rotate the center ring to use one of the four
intermittent wiper settings when weather condi -
tions make a single wiping cycle, with a variable
delay between cycles, desirable.
Low Speed
Push the lever downward to the second detent.
The wipers will operate at low speed.
High Speed
Push the lever downward to the third detent.
The wipers will operate at high speed.
Windshield Washer Operation
To use the washer, pull the windshield wiper/
washer lever toward the steering wheel to acti -
vate. The wipers will activate automatically for
three cycles after the lever is released, and then
resume the intermittent interval previously
selected.
If the lever is pulled while in the off position, the
wipers will operate for three cycles and then
turn off.
Mist Feature
Use the Mist feature when weather conditions
make occasional usage of the wipers neces -
sary. Push the lever upward to the MIST position
and release for a single wiping cycle.
NOTE:
The mist feature does not activate the washer
pump; therefore, no washer fluid will be sprayed
on the windshield. The wash function must be
used in order to spray the windshield with
washer fluid.
CLIMATE CONTROLS
The Climate Control System allows you to regu -
late the temperature, air flow, and direction of
air circulating throughout the vehicle. The
controls are located on the touchscreen (if
equipped) and on the instrument panel below
the radio.
Manual Climate Control Overview
The Manual Temperature Controls consist of a
series of three outer rotary dials (blower speed,
temperature and mode) and three inner push
buttons (Recirculation, A/C, Rear Window
Defroster).
Manual Temperature Controls
WARNING!
Sudden loss of visibility through the
windshield could lead to a collision. You might
not see other vehicles or other obstacles. To
avoid sudden icing of the windshield during
freezing weather, warm the windshield with
the defroster before and during windshield
washer use.

20_VF_OM_EN_US_t.book Page 28

30GETTING TO KNOW YOUR VEHICLE
Blower Control
Blower Control regulates the amount of air forced through the climate system. There are seven blower speeds available.
The blower speed increases as you turn the blower control knob clockwise from the lowest blower setting. The blower
speed decreases as you turn the blower control knob counterclockwise.
NOTE:
Depending on the configuration, your vehicle may be equipped with four blower speeds.
Mode Control
Turn the mode control knob to change the airflow distribution mode. The airflow distribution mode can be adjusted so air
comes from the instrument panel outlets, floor outlets, defrost outlets and demist outlets. The Mode settings are as
follows:
Panel Mode Panel Mode Air comes from the outlets in the instrument panel. Each of these outlets can be individually adjusted to direct the flow of
air. The air vanes of the center outlets and outboard outlets can be moved up and down or side to side to regulate airflow
direction. There is a shut off wheel located below the air vents to shut off or adjust the amount of airflow from these
outlets.
Icon Description

20_VF_OM_EN_US_t.book Page 30

GETTING TO KNOW YOUR INSTRUMENT PANEL43
5. Fuel Gauge
The pointer shows the level of fuel in the
fuel tank when the ignition switch is in
the ON/RUN position.
 The fuel pump symbol points to the
side of the vehicle where the fuel door is
located.
INSTRUMENT CLUSTER DISPLAY
Your vehicle will be equipped with an instru -
ment cluster display, which offers useful infor -
mation to the driver. With the ignition in the
STOP (OFF/LOCK) mode, opening/closing of a
door will activate the display for viewing, and
display the total miles, or kilometers, in the
odometer. Your instrument cluster display is
designed to display important information
about your vehicle’s systems and features.
Using a driver interactive display located on the
instrument panel, your instrument cluster
display can show you how systems are working
and give you warnings when they are not. The
steering wheel mounted controls allow you to
scroll through the main menus and submenus.
You can access the specific information you
want and make selections and adjustments.
Location And Controls
The instrument cluster display features a driver
interactive display that is located in the instru -
ment cluster.
Instrument Cluster Display
This system allows the driver to select a variety
of useful information by pushing the switches
mounted on the instrument panel. Examples of
menu items are:
Speed Beep
Buzzer Volume
Seat Belt Buzzer (Just Available After SBR
Disable Made By CHR Service)
Exit Menu If equipped with a Uconnect system, some
customer programmable features will display in
the radio. Refer to the “Uconnect Settings” in
“Multimedia” for further information.
The system allows the driver to select informa
-
tion by pushing the following buttons mounted
on the instrument panel to the left of the
steering column:
Display Control Buttons
NOTE:
The MODE button must be pushed prior to
pressing the up arrow and down arrow buttons.
3

20_VF_OM_EN_US_t.book Page 43