RAM PROMASTER 2021 Owners Manual

TECHNICAL SPECIFICATIONS269
(Continued)
CAUTION!
Mixing of engine coolant (antifreeze) other
than specified Organic Additive Technology
(OAT) engine coolant (antifreeze), may
result in engine damage and may decrease
corrosion protection. Organic Additive Tech -
nology (OAT) engine coolant is different and
should not be mixed with Hybrid Organic
Additive Technology (HOAT) engine coolant
(antifreeze) or any “globally compatible”
coolant (antifreeze). If a non-OAT engine
coolant (antifreeze) is introduced into the
cooling system in an emergency, the
cooling system will need to be drained,
flushed, and refilled with fresh OAT coolant
(conforming to MS.90032), by an autho -
rized dealer as soon as possible.Do not use water alone or alcohol-based
engine coolant (antifreeze) products. Do
not use additional rust inhibitors or antirust
products, as they may not be compatible
with the radiator engine coolant and may
plug the radiator.
This vehicle has not been designed for use
with propylene glycol-based engine coolant
(antifreeze). Use of propylene glycol-based
engine coolant (antifreeze) is not recom -
mended.
CAUTION! (Continued)
9

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270TECHNICAL SPECIFICATIONS
CHASSIS FLUIDS AND LUBRICANTS
Component Fluid, Lubricant, Or Genuine Part
Automatic Transmission Use Only ATF+4 Automatic Transmission Fluid. Failure to use ATF+4 fluid
may affect the function or performance of your transmission.
We recommend Mopar ATF+4 Fluid.
Brake Master Cylinder We recommend you use Mopar DOT 4. DOT 4 brake fluid must be
changed every two years regardless of mileage.
Power Steering Reservoir Use Pentosin CHF 11S power steering fluid meeting FCA Material
Standard MS-11655.

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271
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by
the warranty. Discuss additional charges with
the service manager. Keep a maintenance log
of your vehicle's service history. This can often
provide a clue to the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized
dealers, you may obtain a rental vehicle
(additional charges may apply). If you need a
rental, it is advisable to make these
arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to
be happy with our products and services.
Warranty service must be done by an
authorized dealer. We strongly recommend that
you take the vehicle to an authorized dealer.
They know your vehicle the best, and are most
concerned that you get prompt and high quality
service. FCA US LLC's authorized dealers have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner.

This is why you should always talk to an
authorized dealer’s service manager first. If for
some reason you are still not satisfied, talk to
the general manager or owner of the
authorized dealer. They want to know if you
need assistance. If an authorized dealer is
unable to resolve the concern, you may
contact the FCA US LLC's Customer Assistance
center.

Any communication to FCA US LLC’s customer
center should include the following information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
10

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272CUSTOMER ASSISTANCE
FCA US LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English /
(800) 387-9983 French
MEXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52) 55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED (TDD/
TTY)
To assist customers who have hearing
difficulties, FCA US LLC has installed special
Telecommunication Devices for the Deaf (TDD)
equipment at its customer center. Any hearing
or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY)
in the United States, can communicate with
FCA US LLC by dialing 1-800-380-2479.
Canadian residents with hearing difficulties that
require assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
SERVICE CONTRACT
You may have purchased a service contract for
a vehicle to help protect you from the high cost
of unexpected repairs after FCA US LLC’s New
Vehicle Limited Warranty expires. The Mopar
Vehicle Protection plans are the ONLY vehicle
extended protection plans authorized,
endorsed and backed by FCA US LLC to provide
additional protection beyond your vehicle’s warranty. If you purchased a Mopar Vehicle
Protection Plan, you will receive Plan Provisions
and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date.
If you have any questions about the service
contract, call FCA US LLC's Service Contract
National Customer Hotline at 1-800-521-9922
(Canadian residents, call (800) 465-2001
English / (800) 387-9983 French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the
FCA US LLC New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those
documents.
We appreciate that you have made a major
investment when you purchased the vehicle.
An authorized dealer has also made a major
investment in facilities, tools, and training to
assure that you are absolutely delighted with
the ownership experience.

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CUSTOMER ASSISTANCE273
WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable
to this vehicle and market. Refer to
www.mopar.com/om for further information.
MOPAR PARTS
Mopar original equipment parts and
accessories and factory filled fluids are
available from an authorized dealer. They are
recommended for your vehicle to keep it
operating at its best and maintain its original
condition.
REPORTING SAFETY DEFECTS
IN THE 50 UNITED STATES AND
W
ASHINGTON, D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in
addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, an authorized
dealer, or FCA US LLC. To contact NHTSA, you may call the
Vehicle Safety Hotline toll free at
1-888-327-4236 (TTY:
1-800-424-9153); or go to
http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey
Avenue, SE., West Building,
Washington, D.C. 20590. You can also
obtain other information about motor
vehicle safety from
http://www.safercar.gov.
IN CANADA
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers who
wish to report a safety defect to the
Canadian government should contact
Transport Canada, Motor Vehicle Defect
Investigations and Recalls at
1-800-333-0510 or go to
wwwapps.tc.gc.ca/Saf-Sec-Sur/7/
PCDB-BDPP.
WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit,
chemicals known to the State of California to
cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids
contained in vehicles and certain products of
component wear contain, or emit, chemicals
known to the State of California to cause
cancer and birth defects, or other
reproductive harm.
10

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274CUSTOMER ASSISTANCE
PUBLICATION ORDER FORMS
To order the following manuals, you may use
either the website or the phone numbers listed
below.
Service Manuals
These comprehensive Service Manuals provide
a complete working knowledge of the vehicle,
system, and/or components and is written in
straightforward language with illustrations,
diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations.
These manuals make it easy to find and fix
problems on computer-controlled vehicle
systems and features. They show exactly how to
find and correct problems, using step-by-step
troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all
tools and equipment.
Owner's Manuals
These Owner's Manuals have been prepared
with the assistance of service and engineering
specialists to acquaint you with specific FCA US
LLC vehicles. To access your Owner's Information online, visit
www.mopar.com/om
To order a hard copy of your Owner's
Information, visit us at:
www.techauthority.com (US)
Or
Call Tech Authority toll free at:
1-800-890-4038 (US)
1-800-387-1143 (Canada)
GENERAL INFORMATION
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
CANADA
Model SRR3-B
Canada 310
This device complies with Industry Canada's
RSS - 310. Operation is subject to the condition
that this device must not cause harmful
interference and must accept any interference,
including interference that may cause
undesired operation of the device. Cet appareil est conforme au RSS - 310 d
'Industrie Canada. Le fonctionnement est
soumis à la condition que cet appareil ne
provoque pas d'interférences nuisibles et
accepte toute interférence, y compris les
interférences susceptibles de provoquer un
fonctionnement indésirable de l'appareil
US
FCC ID: OAYSRR3B

This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful
interference, and (2) This device must accept any
interference received, including interference that
may cause undesired operation.

Radio frequency radiation exposure
information: This equipment complies with
radiation exposure limits set forth for an
uncontrolled environment. This equipment
should be installed and operated with minimum
distance of 20 cm between the radiator and the
body of any persons, user or bystander.
FCC Notice: Changes or modifications not
expressly approved by the party responsible for
compliance could void the user's authority to
operate the equipment.

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275
INDEX
A
Adding Engine Coolant (Antifreeze)............... 224Adding Washing Fluid.................................... 217Additives, Fuel............................................... 266Advance Phone Connectivity......................... 121Air Bag........................................................... 174Air Bag Operation...................................... 175Air Bag Warning Light................................ 173Enhanced Accident Response...................210Event Data Recorder (EDR)....................... 210If Deployment Occurs................................ 178Maintaining Your Air Bag System.............. 179Maintenance............................................. 179Side Air Bags............................................. 175Transporting Pets...................................... 187Air Bag Light..................................48, 173, 187Air Cleaner, Engine
(Engine Air Cleaner Filter).............................. 219Air Conditioner Maintenance......................... 219Air Conditioner Refrigerant.................. 219, 220Air Conditioner System.................................. 219Air Conditioning Filter............................. 35, 220Air Conditioning, Operating Tips................ 34, 35Air Filter......................................................... 219Air PressureTires.......................................................... 249
AlarmSecurity Alarm...................................... 13, 50Alarm SystemSecurity Alarm............................................. 13Alterations/ModificationsVehicle........................................................... 7Antifreeze (Engine Coolant)................. 223, 268Disposal................................................... 225Anti-Lock Brake System (ABS)...................... 149Anti-Lock Warning Light................................... 53Assist, Hill Start............................................. 153Audio Settings............................................... 107Audio Systems (Radio)..................................... 88Auto Down Power Windows............................. 39Auto Up Power Windows.................................. 39Automatic Door Locks...................................... 15Automatic Transmission.........................60, 227Adding Fluid.............................................. 227Fluid And Filter Change............................ 227Fluid Change............................................ 227Fluid Level Check............................ 226, 227Fluid Type........................................ 226, 270Special Additives...................................... 227AUX Cord.......................................................... 37Auxiliary Driving Systems.............................. 155
B
Battery................................................... 48, 217Charging System Light.................................48Keyless Key Fob Replacement....................11Belts, Seat.................................................... 187Blind Spot Monitoring................................... 155BluetoothConnecting To A Particular Mobile PhoneOr Audio Device After Pairing
................ 116Body Builders Guide........................................... 7Body Mechanism Lubrication........................ 221B-Pillar Location............................................ 245Brake Assist System..................................... 150Brake Control System, Electronic.................. 150Brake Fluid........................................... 226, 270Brake System....................................... 226, 264Anti-Lock (ABS)......................................... 149Fluid Check............................................... 226Master Cylinder........................................ 226Parking........................................................59Warning Light...............................................49Brake, Parking.................................................59Brake/Transmission Interlock..........................60Bulb Replacement........................................ 235Bulbs, Light.......................................... 188, 23511

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276 C
Camera, Rear
.................................................. 73Capacities, Fluid............................................ 268Caps, Filler Fuel............................................................. 75Oil (Engine)................................................ 215Power Steering............................................ 67Radiator (Coolant Pressure)...................... 224Car Washes................................................... 261Carbon Monoxide Warning............................ 189Cargo Area Cover............................................. 41Cargo Compartment........................................ 41Cargo Light...................................................... 28Certification Label........................................... 76Change Oil Indicator........................................ 45Changing A Flat Tire....................................... 190Chart, Tire Sizing............................................ 241Check Engine Light
(Malfunction Indicator Light)........................... 56Checking Your Vehicle For Safety.................. 186Checks, Safety............................................... 186Child Restraint............................................... 181Child RestraintsBooster Seats............................................ 184Child Seat Installation............................... 186Infant And Child Restraints....................... 183Older Children And Child Restraints..........183Clean Air Gasoline......................................... 266CleaningWheels...................................................... 255
Climate Control................................................ 31Manual........................................................ 31Rear............................................................. 34Cold Weather Operation.................................. 57Compact Spare Tire...................................... 253Contract, Service.......................................... 272Cooling Pressure Cap (Radiator Cap)............ 224Cooling System............................................. 223Adding Coolant (Antifreeze)...................... 224Coolant Level................................... 223, 225Cooling Capacity....................................... 268Disposal Of Used Coolant......................... 225Drain, Flush, And Refill............................. 223Inspection................................................. 225Points To Remember................................ 225Pressure Cap............................................ 224Radiator Cap............................................ 224Selection Of Coolant (Antifreeze)..... 223, 268Corrosion Protection..................................... 260Cruise Control (Speed Control)........................ 67Cruise Light...................................................... 54Cupholders................................................... 263Customer Assistance.................................... 271Customer Programmable Features.................. 89Cybersecurity................................................... 88
D
Dealer Service.............................................. 218Defroster, Windshield................................... 187Deleting A Phone.......................................... 117
Diagnostic System, Onboard............................55Dimmer Control Switch....................................29Dimmer SwitchHeadlight.....................................................26DipsticksAutomatic Transmission........................... 227Oil (Engine)............................................... 216Power Steering............................................67Disable Vehicle Towing................................. 209Disconnecting............................................... 117DisposalAntifreeze (Engine Coolant)...................... 225Disturb.......................................................... 120Door Ajar..........................................................49Door Ajar Light.................................................49Door Locks.......................................................14Automatic....................................................15Doors...............................................................14Driver’s Seat Back Tilt......................................15DrivingThrough Flowing, Rising, Or Shallow Standing Water
..........................86
E
Electric Brake Control System....................... 150Electric Remote Mirrors...................................24Electrical Power Outlets...................................37Electronic Speed Control (Cruise Control)........67Electronic Stability Control (ESC)................... 150Electronic Throttle Control Warning Light.........49

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277
Emergency, In Case Of Freeing Vehicle When Stuck
...................... 208Jacking...................................................... 190Jump Starting............................................ 203Emission Control System Maintenance........... 56Engine........................................................... 215Air Cleaner................................................. 219Block Heater............................................... 58Break-In Recommendations........................ 58Checking Oil Level..................................... 216Compartment............................................ 215Compartment Identification...................... 215Coolant (Antifreeze)......................... 223, 268Cooling...................................................... 223Exhaust Gas Caution................................. 189Fails To Start............................................... 57Flooded, Starting......................................... 57Fuel Requirements.......................... 265, 268Jump Starting............................................ 203Oil.................................................... 218, 268Oil Filler Cap.............................................. 215Oil Filter..................................................... 219Oil Selection.................................... 218, 268Oil Synthetic.............................................. 218Overheating............................................... 206Starting....................................................... 57Enhanced Accident Response Feature..........210Entry System, Illuminated................................ 30
Ethanol......................................................... 266Exhaust Gas Cautions................................... 189Exhaust System................................... 189, 221Exterior Lights.........................................26, 188
F
FiltersAir Cleaner
................................................ 219Air Conditioning..................................35, 220Engine Oil........................................ 219, 268Engine Oil Disposal................................... 218FlashersHazard Warning........................................ 190Turn Signals.......................................54, 188Flat Tire Changing................................ 240, 253Flat Tire Stowage................................. 240, 253Flooded Engine Starting................................... 57Fluid Capacities............................................ 268Fluid Leaks................................................... 189Fluid Level ChecksAutomatic Transmission........................... 227Brake........................................................ 226Cooling System......................................... 223Engine Oil................................................. 216Power Steering............................................ 67Fog Lights........................................................ 27Fold-Flat Seats................................................. 15Forward Collision Warning............................ 159
Four-Way Hazard Flasher.............................. 190Freeing A Stuck Vehicle................................. 208Fuel............................................................... 265Additives................................................... 266Clean Air................................................... 266Ethanol..................................................... 266Filler Cap (Gas Cap).....................................75Gasoline................................................... 265Materials Added....................................... 266Methanol.................................................. 266Octane Rating.................................. 265, 268Requirements.................................. 265, 268Tank Capacity........................................... 268Fuses............................................................ 228
G
Gas Cap (Fuel Filler Cap)...........................75, 76Gasoline, Clean Air........................................ 266Gasoline, Reformulated................................ 266Gear Ranges....................................................62Gear Selector Override.................................. 207Glass Cleaning.............................................. 263Gross Axle Weight Rating.......................... 76, 78Gross Vehicle Weight Rating.....................76, 78GuideBody Builders................................................. 7GVWR...............................................................7611

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278 H
Hazard Driving Through Flowing, Rising, OrShallow Standing Water
.......................... 86Hazard Warning Flashers.............................. 190Head Restraints............................................... 20HeadlightsCleaning.................................................... 260High Beam.................................................. 26High Beam/Low Beam Select Switch.......... 26Passing........................................................ 26Switch......................................................... 26Heated Mirrors................................................ 25Heated Seats................................................... 19Heater, Engine Block....................................... 58High Beam/Low Beam Select (Dimmer)
Switch.............................................................. 26Hill Start Assist.............................................. 153HitchesTrailer Towing.............................................. 80Hood Prop........................................................ 40Hood Release.................................................. 40
I
Ignition............................................................ 12Key....................................................... 10, 12Switch......................................................... 12Ignition Key Removal....................................... 12Illuminated Entry............................................. 30
Immobilizer (Sentry Key).................................. 12Inside Rearview Mirror..................................... 23Instrument Cluster.................................... 42, 54Display......................................................... 44Instrument Panel Lens Cleaning................... 262Interior And Instrument Lights......................... 28Interior Appearance Care.............................. 261Interior Lights................................................... 28Intermittent Wipers (Delay Wipers).................. 30iPod/USB/MP3 Control.................................... 37
J
Jack Location................................................ 190Jack Operation.............................................. 190Jacking And Tire Changing............................ 190Jacking And Tire Changing Instructions........ 191Jump Starting............................................... 203
K
Key FobProgramming Additional Key Fobs
............... 11Key Fob Battery Service
(Remote Keyless Entry).................................... 11Key Fob Programming
(Remote Keyless Entry).................................... 11Key-In Reminder.............................................. 12Keys................................................................. 10Replacement............................................... 11Sentry (Immobilizer).................................... 12
L
Lane Change Assist..........................................27Lap/Shoulder Belts....................................... 166Latches......................................................... 188Hood............................................................40Lead Free Gasoline....................................... 265Leaks, Fluid................................................... 189Life Of Tires................................................... 251Light Bulbs........................................... 188, 235Lights............................................................ 188Air Bag...................................... 48, 173, 187Brake Assist Warning................................ 152Brake Warning.............................................49Bulb Replacement.................................... 235Cruise..........................................................54Daytime Running.........................................26Dimmer Switch, Headlight...........................26Electronic Stability Program(ESP) Indicator........................................ 49, 152Exterior.............................................. 26, 188Hazard Warning Flasher........................... 190Headlights...................................................26High Beam...................................................26Illuminated Entry.........................................30Interior.........................................................28Malfunction Indicator (Check Engine)..........52Park......................................................26, 54Passing........................................................26

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