steering RAM PROMASTER CITY 2021 Owner's Guide

162SAFETY
The Air Bag Warning Light does not come on
during the four to eight seconds when the
ignition switch is first in the MAR/ACC/ON/
RUN position.
The Air Bag Warning Light remains on after
the four to eight-second interval.
The Air Bag Warning Light comes on intermit -
tently or remains on while driving.
NOTE:
If the speedometer, tachometer, or any engine
related gauges are not working, the Occupant
Restraint Controller (ORC) may also be
disabled. In this condition the air bags may not
be ready to inflate for your protection. Have an
authorized dealer service the air bag system
immediately.
Front Air Bags
This vehicle has front air bags and lap/shoulder
belts for both the driver and front passenger.
The front air bags are a supplement to the seat
belt restraint systems. The driver front air bag is
mounted in the center of the steering wheel.
The passenger front air bag is mounted in the
instrument panel, above the glove
compartment. The words “SRS AIRBAG” or
“AIRBAG” are embossed on the air bag covers.

Front Air Bag/Knee Impact Bolster Locations

WARNING!
Ignoring the Air Bag Warning Light in your
instrument panel could mean you won’t have
the air bag system to protect you in a collision.
If the light does not come on as a bulb check
when the ignition is first turned on, stays on
after you start the vehicle, or if it comes on as
you drive, have an authorized dealer service
the air bag system immediately.
1 — Driver And Passenger Front Air Bags
2 — Passenger Knee Impact Bolster
3 — Driver Knee Impact Bolster/Supplemental
Driver Knee Air Bag
WARNING!
Being too close to the steering wheel or
instrument panel during front air bag
deployment could cause serious injury,
including death. Air bags need room to
inflate. Sit back, comfortably extending
your arms to reach the steering wheel or
instrument panel.
Never place a rear-facing child restraint in
front of an air bag. A deploying passenger
front air bag can cause death or serious
injury to a child 12 years or younger,
including a child in a rear-facing child
restraint.
Never install a rear-facing child restraint in
the front seat of a vehicle. Only use a
rear-facing child restraint in the rear seat. If
the vehicle does not have a rear seat, do
not transport a rear-facing child restraint in
that vehicle.

21_VM_OM_EN_USC_t.book Page 162

SAFETY163
Driver and Passenger Front Air Bag Features
The Advanced Front Air Bag system has
multistage driver and front passenger air bags.
This system provides output appropriate to the
severity and type of collision as determined by
the Occupant Restraint Controller (ORC), which
may receive information from the front impact
sensors (if equipped) or other system
components.
The first stage inflator is triggered immediately
during an impact that requires air bag
deployment. A low energy output is used in less
severe collisions. A higher energy output is used
for more severe collisions.
This vehicle may be equipped with a driver and/
or front passenger seat belt buckle switch that
detects whether the driver or front passenger
seat belt is buckled. The seat belt buckle switch
may adjust the inflation rate of the Advanced
Front Air Bags.
Front Air Bag Operation
Front Air Bags are designed to provide
additional protection by supplementing the seat
belts. Front air bags are not expected to reduce
the risk of injury in rear, side, or rollover
collisions. The front air bags will not deploy in all
frontal collisions, including some that may
produce substantial vehicle damage — for
example, some pole collisions, truck
underrides, and angle offset collisions.
On the other hand, depending on the type and
location of impact, front air bags may deploy in
crashes with little vehicle front-end damage but
that produce a severe initial deceleration.
Because air bag sensors measure vehicle
deceleration over time, vehicle speed and
damage by themselves are not good indicators
of whether or not an air bag should have
deployed.
Seat belts are necessary for your protection in
all collisions, and also are needed to help keep
you in position, away from an inflating air bag.
When the Occupant Restraint Controller (ORC)
detects a collision requiring the front air bags, it
signals the inflator units. A large quantity of
non-toxic gas is generated to inflate the front air
bags.WARNING!
No objects should be placed over or near
the air bag on the instrument panel or
steering wheel because any such objects
could cause harm if the vehicle is in a colli -
sion severe enough to cause the air bag to
inflate.
Do not put anything on or around the air
bag covers or attempt to open them manu -
ally. You may damage the air bags and you
could be injured because the air bags may
no longer be functional. The protective
covers for the air bag cushions are
designed to open only when the air bags
are inflating.
Relying on the air bags alone could lead to
more severe injuries in a collision. The air
bags work with your seat belt to restrain you
properly. In some collisions, air bags won’t
deploy at all. Always wear your seat belts
even though you have air bags.
6

21_VM_OM_EN_USC_t.book Page 163

164SAFETY
The steering wheel hub trim cover and the
upper passenger side of the instrument panel
separate and fold out of the way as the air bags
inflate to their full size. The front air bags fully
inflate in less time than it takes to blink your
eyes. The front air bags then quickly deflate
while helping to restrain the driver and front
passenger.
Knee Impact Bolsters
The Knee Impact Bolsters help protect the
knees of the driver and front passenger, and
position the front occupants for improved
interaction with the front air bags.
Supplemental Driver Knee Air Bag
This vehicle is equipped with a Supplemental
Driver Knee Air Bag mounted in the instrument
panel below the steering column. The
Supplemental Driver Knee Air Bag provides enhanced protection during a frontal impact by
working together with the seat belts,
pretensioners, and front air bags.
Supplemental Side Air Bags
Supplemental Seat-Mounted Side Air Bags
(SABs)
This vehicle is equipped with Supplemental
Seat-Mounted Side Air Bags (SABs).
Supplemental Seat-Mounted Side Air Bags
(SABs) are located in the outboard side of the
front seats. The SABs are marked with “SRS
AIRBAG” or “AIRBAG” on a label or on the seat
trim on the outboard side of the seats.

Supplemental Seat-Mounted Side Air Bag Label
The SABs may help to reduce the risk of
occupant injury during certain side impacts, in
addition to the injury reduction potential
provided by the seat belts and body structure.
When the SAB deploys, it opens the seam on
the outboard side of the seatback’s trim cover.
The inflating SAB deploys through the seat
seam into the space between the occupant and
the door. The SAB moves at a very high speed
and with such a high force that it could injure
occupants if they are not seated properly, or if
items are positioned in the area where the SAB
inflates. Children are at an even greater risk of
injury from a deploying air bag.
WARNING!
Do not drill, cut, or tamper with the knee
impact bolsters in any way.
Do not mount any accessories to the knee
impact bolsters such as alarm lights,
stereos, citizen band radios, etc.
WARNING!
Do not use accessory seat covers or place
objects between you and the Side Air Bags;
the performance could be adversely affected
and/or objects could be pushed into you,
causing serious injury.

21_VM_OM_EN_USC_t.book Page 164

SAFETY167
Air Bag System Components
NOTE:
The Occupant Restraint Controller (ORC) moni -
tors the internal circuits and interconnecting
wiring associated with electrical Air Bag System
Components listed below:
Occupant Restraint Controller (ORC)
Air Bag Warning Light
Steering Wheel and Column
Instrument Panel
Knee Impact Bolsters
Driver and Front Passenger Air Bags
Seat Belt Buckle Switch
Supplemental Side Air Bags
Supplemental Knee Air Bags
Front and Side Impact Sensors
Seat Belt Pretensioners
If A Deployment Occurs
The front air bags are designed to deflate
immediately after deployment.
NOTE:
Front and/or side air bags will not deploy in all
collisions. This does not mean something is
wrong with the air bag system.
If you do have a collision which deploys the air
bags, any or all of the following may occur:
The air bag material may sometimes cause
abrasions and/or skin reddening to the occu -
pants as the air bags deploy and unfold. The
abrasions are similar to friction rope burns or
those you might get sliding along a carpet or
gymnasium floor. They are not caused by
contact with chemicals. They are not perma -
nent and normally heal quickly. However, if
you haven’t healed significantly within a few
days, or if you have any blistering, see your
doctor immediately.
As the air bags deflate, you may see some
smoke-like particles. The particles are a
normal by-product of the process that gener -
ates the non-toxic gas used for air bag infla -
tion. These airborne particles may irritate the
skin, eyes, nose, or throat. If you have skin or eye irritation, rinse the area with cool water.
For nose or throat irritation, move to fresh air.
If the irritation continues, see your doctor. If
these particles settle on your clothing, follow
the garment manufacturer’s instructions for
cleaning.
Do not drive your vehicle after the air bags have
deployed. If you are involved in another
collision, the air bags will not be in place to
protect you.
NOTE:Air bag covers may not be obvious in the inte -
rior trim, but they will open during air bag
deployment.
After any collision, the vehicle should be
taken to an authorized dealer immediately.
WARNING!
Deployed air bags and seat belt
pretensioners cannot protect you in another
collision. Have the air bags, seat belt
pretensioners, and the seat belt retractor
assemblies replaced by an authorized dealer
immediately. Also, have the Occupant
Restraint Controller System serviced as well.
6

21_VM_OM_EN_USC_t.book Page 167

168SAFETY
Enhanced Accident Response System
In the event of an impact, if the communication
network remains intact, and the power remains
intact, depending on the nature of the event,
the Occupant Restraint Controller (ORC) will
determine whether to have the Enhanced
Accident Response System perform the
following functions:
Cut off fuel to the engine (if equipped)
Cut off battery power to the electric motor (if
equipped)
Flash hazard lights as long as the battery has
power
Turn on the interior lights, which remain on
as long as the battery has power or for
15 minutes from the intervention of the
Enhanced Accident Response System
Unlock the power door locks
Your vehicle may also be designed to perform
any of these other functions in response to the
Enhanced Accident Response System:
Turn off the Fuel Filter Heater, Turn off the
HVAC Blower Motor, Close the HVAC Circula -
tion Door
Cut off battery power to the:
Engine
Electric Motor (if equipped)
Electric Power Steering
Brake booster
Electric park brake
Automatic transmission gear selector
Horn
Front wiper
Headlamp washer pump
NOTE:
After an accident, remember to cycle the igni -
tion to the STOP/OFF position and remove the
key from the ignition switch to avoid draining
the battery. Carefully check the vehicle for fuel
leaks in the engine compartment and on the
ground near the engine compartment and fuel
tank before resetting the system and starting
the engine. If there are no fuel leaks or damage
to the vehicle electrical devices (e.g. headlights)
after an accident, reset the system by following
the procedure described below. If you have any
doubt, contact an authorized dealer.
Enhanced Accident Response System Reset
Procedure
In order to reset the Enhanced Accident
Response System functions after an event, the
ignition switch must be changed from ignition
AVV/START or MAR/RUN to ignition STOP/OFF.
Carefully check the vehicle for fuel leaks in the
engine compartment and on the ground near
the engine compartment and fuel tank before
resetting the system and starting the engine.
After a crash, if the vehicle will not start after
performing the reset procedure, the vehicle
must be towed to an authorized dealer to be
inspected and to have the Enhanced Accident
Response System reset.

21_VM_OM_EN_USC_t.book Page 168

SAFETY169
(Continued)
Maintaining Your Air Bag System Event Data Recorder (EDR)
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR is
to record, in certain crash or near crash-like
situations, such as an air bag deployment or
hitting a road obstacle, data that will assist in
understanding how a vehicle’s systems
performed. The EDR is designed to record data related to vehicle dynamics and safety systems
for a short period of time, typically 30 seconds
or less. The EDR in this vehicle is designed to
record such data as:
How various systems in your vehicle were
operating;
Whether or not the driver and passenger
safety belts were buckled/fastened;
How far (if at all) the driver was depressing
the accelerator and/or brake pedal; and,
How fast the vehicle was traveling.
This data can help provide a better
understanding of the circumstances in which
crashes and injuries occur.
NOTE:
EDR data are recorded by your vehicle only if a
non-trivial crash situation occurs; no data are
recorded by the EDR under normal driving
conditions and no personal data (e.g., name,
gender, age, and crash location) are recorded.
However, other parties, such as law enforce -
ment, could combine the EDR data with the type
of personally identifying data routinely acquired
during a crash investigation.
WARNING!
Modifications to any part of the air bag
system could cause it to fail when you need
it. You could be injured if the air bag system
is not there to protect you. Do not modify
the components or wiring, including adding
any kind of badges or stickers to the
steering wheel hub trim cover or the upper
passenger side of the instrument panel. Do
not modify the front fascia/bumper, vehicle
body structure, or add aftermarket side
steps or running boards.
It is dangerous to try to repair any part of
the air bag system yourself. Be sure to tell
anyone who works on your vehicle that it
has an air bag system.
Do not attempt to modify any part of your
air bag system. The air bag may inflate acci -
dentally or may not function properly if
modifications are made. Take your vehicle
to an authorized dealer for any air bag
system service. If your seat, including your
trim cover and cushion, needs to be
serviced in any way (including removal or
loosening/tightening of seat attachment
bolts), take the vehicle to an authorized
dealer. Only manufacturer approved seat
accessories may be used. If it is necessary
to modify the air bag system for persons
with disabilities, contact an authorized
dealer.
WARNING! (Continued)
6

21_VM_OM_EN_USC_t.book Page 169

IN CASE OF EMERGENCY189
The fuses protect electrical systems against
excessive current.
When a device does not work, you must check
the fuse element inside the blade fuse for a
break/melt. Also, please be aware that when using power
outlets for extended periods of time with the
engine off may result in vehicle battery
discharge.

Blade Fuses

Underhood Fuses
The Front Distribution Unit is located on the
right side of the engine compartment, next to
the battery. To access the fuses, remove
fasteners and remove the cover.
Front Distribution Unit

The ID number of the electrical component
corresponding to each fuse can be found on the
back of the cover.If the replaced fuse blows again, contact an
authorized dealer.
If a general protection fuse for safety
systems (air bag system, braking system),
power unit systems (engine system, trans -
mission system) or steering system blows,
contact an authorized dealer.
CAUTION!
If it is necessary to wash the engine
compartment, take care not to directly hit the
fuse box, and the windshield wiper motors
with water.
WARNING! (Continued)
1 — Fuse Element
2 — Blade Fuse with a good/functional fuse ele -
ment
3 — Blade fuse with a bad/not functional fuse el -
ement (blown fuse)
7

21_VM_OM_EN_USC_t.book Page 189

IN CASE OF EMERGENCY191
F20 –30 Amp Green Rear Defroster (If Equipped)
F21 –5 Amp TanKey Unlock
F22 –10 Amp RedPrimary ECM Loads
F23 –20 Amp Yellow BSM System
F24 –5 Amp TanBSM System, Positive Key and Steering Angle Sensor
F30 –15 Amp Blue2nd Instrument Panel Power Outlet (Battery)
F83 20 Amp Yellow –Fuel Pump
F84 –15 Amp BlueAT Module
F85 –15 Amp BlueRear Power Outlet 12 Volts (ACC/ON/RUN)
F86 –15 Amp BlueIP Power Outlet 12 Volts (ACC/ON/RUN)
F87 –5 Amp TanIBS
F88 –7.5 Amp Brown External Mirror Defrost (If Equipped)
CavityMaxi Fuse Mini Fuse Description
7

21_VM_OM_EN_USC_t.book Page 191

208IN CASE OF EMERGENCY
IGNITION KEY REMOVAL OVERRIDE
This vehicle is equipped with a Key Ignition Park
Interlock which requires the transmission to be
in PARK (P) before the ignition switch can be
turned to the OFF/LOCK (key removal) position.
To remove the key manually, proceed as
follows:

1. Firmly apply the parking brake.

2. Remove the Allen Key located in the rear
cargo area, in the tool bag (if equipped) or
on the left side in the cargo box.
3. Unlock the steering column, pull the tilt/ telescoping control handle down. 4. Pull the steering wheel outward until it is in
the end of the travel position, then lock the
steering column in position, push the
control handle up until fully engaged.
5. Using the Allen Key, undo the lower steering column cover screws, and remove the lower
cover.

Lower Steering Column Screw Locations

6. Pull the release tab downwards using one hand and with the other one remove the
key, sliding it outwards.
Release Tab Location

7. Once the key is removed, reinstall the steering column cover.
CAUTION!
Driving with a hot cooling system could
damage your vehicle. If the temperature
gauge reads HOT (H), pull over and stop the
vehicle. Idle the vehicle with the air
conditioner turned off until the pointer drops
back into the normal range. If the pointer
remains on HOT (H), and you hear continuous
chimes, turn the engine off immediately and
call for service.
CAUTION!
It is advisable to contact an authorized dealer
to have the reinstall procedure carried out. If
you would like to proceed in performing the
reinstall procedure special attention must be
paid to the correct coupling of the clips.
Otherwise damage to the cover or noise
might be heard due to incorrect fastening of
the lower cover.

21_VM_OM_EN_USC_t.book Page 208

IN CASE OF EMERGENCY209
GEAR SELECTOR OVERRIDE
If a malfunction occurs and the gear selector
cannot be moved out of the PARK (P) position,
you can use the following procedure to
temporarily move the gear selector:

1. Turn the engine OFF.

2. Firmly apply the parking brake.
3. Using a screwdriver or similar tool, carefully
separate the gear selector boot from the
center console.

Gear Selector Boot Location

4. Press and maintain firm pressure on the brake pedal. 5. Insert a small screwdriver or a similar tool
into the gear selector override access hole
(at the right front corner of the gear selector
assembly), then push and hold the override
release lever down. While holding the
override release lever down, push the lock
button on the gear selector and move the
gear selector to the NEUTRAL (N) position.

Gear Selector Override Access Hole

6. The vehicle may then be started in NEUTRAL (N).
7. Reinstall the gear selector boot.
FREEING A STUCK VEHICLE
If your vehicle becomes stuck in mud, sand, or
snow, it can often be moved using a rocking
motion. Turn the steering wheel right and left to
clear the area around the front wheels. Push
and hold the lock button on the gear selector.
Then shift back and forth between DRIVE (D)
and REVERSE (R), while gently pressing the
accelerator. Use the least amount of
accelerator pedal pressure that will maintain
the rocking motion, without spinning the wheels
or racing the engine.
NOTE:
Shifts between DRIVE (D) and REVERSE (R) can
only be achieved at wheel speeds of 5 mph
(8 km/h) or less. Whenever the transmission
remains in NEUTRAL (N) for more than two
seconds, you must press the brake pedal to
engage DRIVE (D) or REVERSE (R).
7

21_VM_OM_EN_USC_t.book Page 209