key fob RAM PROMASTER CITY 2021 Owners Manual

2
INTRODUCTION
Symbols Key ............................................................ 7
WARNINGS AND CAUTIONS ................................. 7
VAN CONVERSIONS/CAMPERS ............................ 7
VEHICLE MODIFICATIONS/ALTERATIONS .......... 8
Symbol Glossary ..................................................... 8
GETTING TO KNOW YOUR VEHICLE
KEYS ......................................................................10
Key Fob......................................................... 10
SENTRY KEY ..........................................................12
IGNITION SWITCH ................................................12
VEHICLE SECURITY SYSTEM — IF EQUIPPED ...13
To Arm The System ...................................... 13
To Disarm The System................................. 13
Rearming Of The System............................. 13
Security System Manual Override .............. 13
DOORS ..................................................................14
Power Door Locks ....................................... 14
Auto Unlock Doors ....................................... 14
Sliding Side Door ......................................... 14
Double Rear Swing Doors ........................... 16
Child-Protection Door Lock System ............ 17
SEATS ....................................................................17
Manual Adjustment (Front Seats)............... 18
Folding Rear Seat — If Equipped ................ 20
Heated Seats — If Equipped........................ 20 HEAD RESTRAINTS ............................................. 21
Front Adjustment ......................................... 21
Rear Adjustment — If Equipped .................. 22
Front Removal.............................................. 22
Rear Removal — If Equipped....................... 23
STEERING WHEEL ................................................ 23
Tilt/Telescoping Steering Column .............. 23
UCONNECT VOICE RECOGNITION QUICK
TIPS ........................................................................ 24
Introducing Voice Recognition .................... 24
Get Started ................................................... 24
Basic Voice Commands............................... 24
Additional Information ................................. 24
MIRRORS ............................................................. 25
Inside Rearview Mirror ................................ 25
Outside Mirrors ........................................... 25
Vanity Mirror................................................. 26
EXTERIOR LIGHTS ................................................ 27
Multifunction Lever...................................... 27
Headlights ................................................... 27
Daytime Running Lights (DRLs) —
If Equipped .................................................. 27 High/Low Beam Switch ............................... 28
Flash-To-Pass .............................................. 28
Parking Lights ............................................. 28
Follow Me Home/Headlight Delay .............. 28
Fog Lights — If Equipped ............................ 28
Turn Signals ................................................. 28
Lane Change Assist ..................................... 28
INTERIOR LIGHTS ................................................ 29
Courtesy/Interior Lights .............................. 29 WIPERS AND WASHERS .....................................30
Front Wiper Operation ................................. 30
Rear Wiper Operation — If Equipped .......... 31
CLIMATE CONTROLS ...........................................31
Manual Climate Control Descriptions And
Functions ..................................................... 31 Operating Tips.............................................. 33
WINDOWS ............................................................35
Power Window Controls — If Equipped ...... 35
Automatic Window Features ....................... 35
Power Windows System Initialization......... 36
Window Bar Grates — If Equipped .............. 36
Wind Buffeting ............................................ 36
HOOD .....................................................................37
Opening ........................................................ 37
Closing.......................................................... 37
CARGO AREA FEATURES .....................................38
Rear Cargo Tie-Downs ................................. 38
INTERIOR STORAGE AND EQUIPMENT ..............38
Storage ......................................................... 38
USB Control — If Equipped .......................... 40
Power Outlets .............................................. 40
ROOF RACK — IF EQUIPPED................................41
GETTING TO KNOW YOUR INSTRUMENT PANEL
INSTRUMENT CLUSTER........................................43
Instrument Cluster Descriptions................. 44

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10
GETTING TO KNOW YOUR VEHICLE
KEYS
Key Fob
Your vehicle uses a key start ignition system
which supports Remote Keyless Entry (RKE).
The key fob allows you to lock or unlock the
doors from distances up to approximately 66 ft
(20 m). The key fob does not need to be pointed
at the vehicle to activate the system. The key
fob also contains an integrated mechanical key,
which can be accessed by pushing the
mechanical key release button.
NOTE:
The key fob may not be able to be detected by
the vehicle if it is located next to a mobile
phone, laptop or other electronic device; these
devices may block the key fob’s wireless signal.
Key Fob With Integrated Mechanical Key

To Lock/Unlock The Doors
Push and release the unlock button to unlock all
doors (on passenger vehicles and U.S. cargo
vehicles) or unlock the front two doors (Canada
cargo vehicles). To lock the doors, push and
release the lock button once. The doors can
also be locked and unlocked manually by using
the mechanical key.
When the doors are unlocked, the turn signals
will flash. When the doors are locked, the turn
signals will flash and the horn will chirp (if
activated through the Uconnect Settings
Úpage 87). If a door is open when the lock
button is pushed, the turn signal lights will flash
at an increased rate to indicate that a door is
still open.
1 — Mechanical Key Release Button
2 — Driver/Passenger Unlock Button
3 — Lock Button
4 — Cargo Lock/Unlock Button

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GETTING TO KNOW YOUR VEHICLE11
Replacing The Battery In The Key Fob
The recommended replacement battery is
CR2032.
NOTE:
Customers are recommended to use a
battery obtained from Mopar. Aftermarket
coin battery dimensions may not meet the
original OEM coin battery dimensions.
Perchlorate Material – special handling may
apply. See www.dtsc.ca.gov/hazard-
ouswaste/perchlorate.

1. Push the mechanical key release button and release the mechanical key to access
the battery case screw located on the side
of the key fob.

2. Rotate the screw located on the side of the key fob using a small screwdriver.
Key Fob Screw Location

3. Take out the battery case. Remove and replace the battery observing its polarity.
4. Refit the battery case inside the key fob and turn the screw to lock it into place.
Programming And Requesting Additional Key
Fobs
Programming the key fob may be performed by
an authorized dealer.
NOTE:
Once a key fob is programmed to a vehicle, it
cannot be re-purposed and reprogrammed to
another vehicle. Duplication of keys may be performed at an
authorized dealer. The VIN is required for
authorized dealer replacement of keys.
NOTE:
Only keys that have been programmed to the
vehicle electronics can be used to start the
vehicle. Once a Sentry Key has been
programmed to a vehicle, it cannot be
programmed to any other vehicle. When having
the Sentry Key Immobilizer system serviced,
bring all vehicle keys with you to an authorized
dealer.
WARNING!
Always remove the key fobs from the
vehicle and lock all doors when leaving the
vehicle unattended.
Always remember to place the ignition in
the OFF mode.2

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12GETTING TO KNOW YOUR VEHICLE
(Continued)
SENTRY KEY
The Sentry Key Immobilizer system prevents
unauthorized vehicle operation by disabling the
engine. The system does not need to be armed
or activated. Operation is automatic, regardless
of whether the vehicle is locked or unlocked.
The system uses ignition keys which have an
embedded electronic chip (transponder) to
prevent unauthorized vehicle operation.
Therefore, only keys that are programmed to
the vehicle can be used to start and operate the
vehicle.
If the vehicle security light is on after the key is
placed in the MAR (ACC/ON/RUN) position, it
indicates that there is a problem with the
electronics.
All of the keys provided with your new vehicle
have been programmed to the vehicle
electronics.NOTE:
A key which has not been programmed is also
considered an invalid key, even if it is cut to fit
the ignition switch lock cylinder for that vehicle
Ú
page 265.
IGNITION SWITCH

1. Place the gear selector in PARK.

2. Rotate the key to the STOP (OFF/LOCK)
position.
3. Remove the key from the ignition switch lock cylinder.

Ignition Switch Positions

CAUTION!
The Sentry Key Immobilizer system is not
compatible with some aftermarket remote
starting systems. Use of these systems may
result in vehicle starting problems and loss of
security protection.
1 — STOP (OFF/LOCK)
2 — MAR (ACC/ON/RUN)
3 — AVV (START)
WARNING!
Before exiting a vehicle, always shift the
transmission into PARK, apply the parking
brake, and remove the key fob from the
vehicle. When leaving the vehicle, always
lock your vehicle. In case you switch off the
vehicle and the transmission is not in
PARK, a warning message will appear on
the cluster which suggests you to shift the
transmission into PARK and, then, you can
remove the key within 15 seconds. If
15 seconds expire, you have to rotate the
key from the OFF/LOCK position to the ON/
RUN position and come back to the OFF/
LOCK position in order to remove the key.
Never leave children alone in a vehicle, or
with access to an unlocked vehicle.
Allowing children to be in a vehicle unat -
tended is dangerous for a number of
reasons. A child or others could be seriously
or fatally injured. Children should be
warned not to touch the parking brake,
brake pedal or the gear selector.

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GETTING TO KNOW YOUR VEHICLE13
NOTE:
When opening the driver’s door with the key in
the ignition and the ignition placed in the STOP
(OFF/LOCK) position, a chime will sound to
remind you to remove the key.
VEHICLE SECURITY SYSTEM — IF EQUIPPED
The Vehicle Security system monitors the
vehicle doors and ignition for unauthorized
operation. When the Vehicle Security system is
activated, interior switches for door locks are
disabled. The system provides both audible and
visible signals. Every intrusion attempt causes
six continuous alarm cycles. Every alarm cycle
lasts for 30 seconds. For 26 seconds, the horn
will sound, and the turn signal lights will flash.
For four seconds, it will pause. After a maximum
of 10 alarm cycles, only the turn signal lights will
flash until the next alarm activation.
To Arm The System
The Vehicle Security system will arm when you
use the key fob to lock the doors. If a door or the
hood is not properly shut, the alarm system will
not be armed.
To Disarm The System
Use the key fob to unlock the door and disarm
the system. The Vehicle Security system will also disarm if a
programmed Sentry Key is inserted into the
ignition switch. To exit the alarm mode, push
the key fob unlock button, or insert a
programmed Sentry Key into the ignition switch.
The Vehicle Security system is designed to
protect your vehicle. However, you can create
conditions where the system will give you a false
alarm. If one of the previously described arming
sequences has occurred, the Vehicle Security
system will arm regardless of whether you are in
the vehicle or not. If you remain in the vehicle
and open a door, the alarm will sound. If this
occurs, disarm the Vehicle Security system.
Rearming Of The System
If the system has not been disabled, the Vehicle
Security system will rearm itself after the
15 additional minutes of turn lamps flashing. If
the condition which initiated the alarm is still
present, the system will ignore that condition
and monitor the remaining doors and ignition.
Security System Manual Override
The Vehicle Security system will not arm if you
lock the doors using the manual door lock.
Do not leave the key fob in or near the
vehicle, or in a location accessible to chil-
dren. A child could operate power windows,
other controls, or move the vehicle.
Do not leave children or animals inside
parked vehicles in hot weather. Interior
heat build-up may cause serious injury or
death.
CAUTION!
An unlocked vehicle is an invitation. Always
remove the key from the ignition and lock all
the doors when leaving the vehicle
unattended.
WARNING!
(Continued)
2

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14GETTING TO KNOW YOUR VEHICLE
DOORS
Power Door Locks

Door Lock/Unlock Switch

The doors can be locked or unlocked from
inside the vehicle by using the door lock/unlock
switch.
To lock the doors, push down on the switch.
To unlock the doors, pull up on the switch.
Auto Unlock Doors
This feature unlocks both front doors (on
Canada cargo vehicles), or all doors (on
passenger and U.S. cargo vehicles) when the
driver door is opened. NOTE:
If the front passenger door, or the rear or side
door is opened, only the rear or side door is
unlocked.
Sliding Side Door
On cargo versions, the sliding side door is fitted
with a spring-loaded latch that stops the door
from opening any further. To lock the door in
place, simply push the door as far as it will go;
to release it, pull forward firmly.
Opening And Closing From Outside The
Vehicle
Opening/Unlocking With A Key Fob In the
Passenger Vehicle And U.S. Cargo Vehicle — If
Equipped
Push and release the unlock button on the key
fob to unlock all doors. Push and release the
cargo unlock button on the key fob to unlock
only the rear cargo doors. To open one of the
sliding side doors, pull the handle out from the
bottom, then slide the door towards the rear of
the vehicle until it locks into place and cannot
go any further. The turn signal lights will flash to
acknowledge the unlock signal.Opening/Unlocking With A Key Fob In the
Canadian Cargo Vehicle — If Equipped
Push and release the unlock button on the key
fob to unlock the front two doors. Push and
release the cargo unlock button on the key fob
once to unlock the passenger/cargo area (side
lateral sliding doors and rear doors). The turn
signal lights will flash to acknowledge the
unlock signal.
Unlocking With The Mechanical Key In
Passenger Vehicle
Push the mechanical key release button to
expose the mechanical key, insert the key into
the driver door exterior lock cylinder and turn
the key counterclockwise to unlock all doors.
Unlocking With The Mechanical Key In Cargo
Vehicle
Push the mechanical key release button to
expose the mechanical key and insert the key
into the driver door exterior lock cylinder and
turn the key counterclockwise to unlock the
front doors. Insert the key into the rear door
exterior lock cylinder and turn the key
counterclockwise to unlock the rear doors.

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GETTING TO KNOW YOUR VEHICLE15
Closing/Locking With A Key Fob
Push and release the lock button on the key fob
to lock all doors, including the cargo area (side
lateral sliding doors and rear doors). The turn
signal lights will flash to acknowledge the lock
signal.
Horn activation settings after a key fob lock
command can be adjusted manually through
the Uconnect system Úpage 87.
Locking With The Mechanical Key In Passenger
Vehicle
Push the mechanical key release button to
expose the mechanical key, insert the key into
the driver door exterior lock cylinder and turn
the key clockwise to lock all doors.
Locking With The Mechanical Key In Cargo
Vehicle
Push the mechanical key release button to
expose the mechanical key, insert the key into
the driver door exterior lock cylinder and turn
the key clockwise to lock the front doors. Insert
the key into the rear door exterior lock cylinder
and turn the key clockwise to lock the rear
doors. Closing And Locking From Outside
Grab the side door handle and push towards
the front of the vehicle. Once the side door is
secured in the full closed position, use one of
the prior locking methods to lock the sliding
side doors.
Opening And Closing From The Inside
Opening:
Pull the interior door handle to unlock the door,
then pull the handle and slide the door towards
the rear of the vehicle until it can go no further.
Closing:
Pull the interior door handle to release the door
and then push it towards the front of the
vehicle.
Key Emergency Lock (KEL) Device
The sliding side doors are provided with a
device for locking all the doors using an
emergency lock in case of a power fault.
The device can be engaged with the sliding side
doors open in one of the following positions:
KEL Device not engaged (doors unlocked)
KEL Device engaged (insert the ignition key
blade into the lock and rotate clockwise),
doors locked

Key Emergency Lock Device

2

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16GETTING TO KNOW YOUR VEHICLE
The device is released and the doors can be
opened as follows:
If the power is restored:
By remote control.
Opening a front door by inserting the key into
the key cylinder.
If the power is not restored:
Opening the driver side door by mechanical
key and the other doors (passenger's side
and sliding side door) by pulling the inner
handle.
If the child lock was engaged and the previously
described locking procedure was carried out,
operating the internal handle will not open the
door but will only realign the door lock knob. To
open the door, the outside handle must be
pulled. The door lock/unlock button is not
disabled by the engagement of the emergency
lock.
Double Rear Swing Doors
The rear double swing doors are fitted through
a fastening system which stops them when they
reach an opening angle of approximately
90 degrees.
Rear Door Check Strap Location

To open them wider to an angle of 180 degrees,
push the locking device (one on each side) and
simultaneously open the doors.
Using the key fob, you can do the following:
For cargo versions with swing door/cargo
doors: centrally unlock the load compart -
ment (sliding side doors + rear swing doors),
centrally lock all the doors.
For versions with swing door: local unlocking/
locking.
Opening/Closing The First Swing Door From
The Outside
To open the door, turn the key in the lock or
push the cargo unlock button on the key fob and
then pull the exterior handle to the left. To close
the door, turn the key in the lock or push the
lock button on the key fob.
Emergency Opening Of The First Swing Door
From The Inside
From inside the vehicle, use the interior door
release mechanism located on the left rear trim
panel.
Opening The Second Swing Door
After having opened the first door, pull the
handle located on the door face toward the rear
of the vehicle.

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GETTING TO KNOW YOUR VEHICLE35
WINDOWS
Power Window Controls — If Equipped
The window switches on the driver’s door
control all door windows.

Power Window Switch Panel

The passenger door windows can also be
operated by using the single window switch on
the passenger door trim panel. If the vehicle is
equipped with rear power windows, a single
opening and closing switch on the rear
passenger doors for passenger window control
is provided. NOTE:
The key off power delay feature will allow the
power windows to operate for up to three
minutes after the ignition is turned off. This
feature is canceled when either front door is
opened.
The power window switches remain active for
up to three minutes after the ignition switch
has been turned off. Opening either of the
vehicle’s front doors will cancel this feature.
Automatic Window Features
Auto-Down Feature
The driver and passenger door power window
switches have an Auto-Down feature. Push the
window switch down for a short period of time,
then release, and the window will go down
automatically.
To stop the window from going all the way down
during the Auto-Down operation, pull up or push
down on the switch briefly.
Auto-Up Feature With Anti-Pinch Protection
Lift the window switch up for a short period of
time and release; the window will go up
automatically.
To stop the window from going all the way up
during the Auto-Up operation, push down on the
switch briefly.
To close the window part way, lift the window
switch briefly and release it when you want the
window to stop.
1 — Rear Window Control Buttons (If Equipped)
2 — Rear Window Lock Button
3 — Driver Passenger Window Control Buttons
WARNING!
Never leave children alone in a vehicle, or
with access to an unlocked vehicle.
Allowing children to be in a vehicle unat
-
tended is dangerous for a number of
reasons. A child or others could be seriously
or fatally injured. Children should be
warned not to touch the parking brake,
brake pedal or the gear selector.
Do not leave the key fob in or near the
vehicle or in a location accessible to chil -
dren. A child could operate power windows,
other controls, or move the vehicle.
2

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58
STARTING AND OPERATING
STARTING THE ENGINE
Before starting your vehicle, adjust your seat,
adjust both inside and outside mirrors, and
fasten your seat belts.
Automatic Transmission
The gear selector must be in the PARK (P) or
NEUTRAL (N) position before you can start the
engine. Press the brake pedal before shifting to
any driving gear.
NOTE:
You must press the brake pedal before shifting
out of PARK.
Normal Starting
Turn the ignition switch to the AVV (START)
position and release it when the engine starts.
If the engine fails to start within 10 seconds,
turn the ignition switch to the STOP (OFF/LOCK)
position, wait 10 to 15 seconds, then repeat
this procedure.
Cold Weather Operation
To ensure reliable starting at low temperatures,
use of an externally powered electric engine
block heater (available from an authorized
dealer) is recommended.To prevent possible engine damage while
starting at low temperatures, this vehicle will
inhibit engine cranking when the ambient
temperature is less than -31°F (-35° C) and the
oil temperature sensor reading indicates an
engine block heater has not been used. The
message “plug in engine heater” will be
displayed in the instrument cluster when the
ambient temperature is below -25°F (-32° C) at
the time the engine is shut off as a reminder.
Extended Park Starting
NOTE:
Extended Park condition occurs when the
vehicle has not been started or driven for at
least 30 days.

1. Install a battery charger or jumper cables
to the battery to ensure a full battery
charge during the crank cycle.

2. Place the ignition in the AVV (START) position and release it when the engine
starts.
WARNING!
Never leave children alone in a vehicle, or
with access to an unlocked vehicle.
Allowing children to be in a vehicle unat -
tended is dangerous for a number of
reasons. A child or others could be seriously
or fatally injured. Children should be
warned not to touch the parking brake,
brake pedal or the transmission gear
selector.
Do not leave the key fob in or near the
vehicle (or in a location accessible to chil -
dren). A child could operate power
windows, other controls, or move the
vehicle.

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