key RAM PROMASTER CITY 2022 Owners Manual

2022 RAM PROMASTER CITY
OWNER’S MANUAL
2022 RAM PROMASTER CITY
©2022 FCA US LLC. All Rights Reserved. Tous droits réservés. Ram is a registered trademark of FCA US LLC. Ram est une marque déposée de FCA US LLC. App Store is a registered trademark of Apple Inc. Google Play Store is a registered trademark of Google.First Edition 22_VM_OM_EN_USC
Whether it is providing information about specific product features, taking a tour through your vehicle’s heritage, knowing what steps to
take following an accident or scheduling your next appointment, we know you will find the app an important extension of your Ram vehicle.
Simply download the app, select your make and model and enjoy the ride. To get this app, go directly to the App Store® or Google Play®
Store and enter the search keyword “ram toolbox” (U.S. residents only).
DOWNLOAD THE MOST UP-TO-DATE OWNER’S MANUAL,
RADIO AND WARRANTY BOOKS
OWNERS.MOPAR.CA
CANADA
MOPAR.COM/OM
U.S.

2
INTRODUCTION
SYMBOLS KEY ...........................................................7
VAN CONVERSIONS/CAMPERS ..............................7
VEHICLE MODIFICATIONS/ALTERATIONS .............7
SYMBOL GLOSSARY.................................................8
GETTING TO KNOW YOUR VEHICLE
KEYS ....................................................................... 10 Key Fob .............................................................10
SENTRY KEY ........................................................... 12
IGNITION SWITCH .................................................. 12
DOORS ................................................................... 13
Power Door Locks ............................................13
Auto Unlock Doors ............................................13
Sliding Side Door ..............................................13
Double Rear Swing Doors ................................15
Child-Protection Door Lock System.................15
STEERING WHEEL.................................................. 16
Tilt/Telescoping Steering Column ...................16
SEATS ...................................................................... 16
Manual Adjustment (Front Seats) ...................16
Folding Rear Seat — If Equipped .....................17
Heated Seats — If Equipped ............................18
Head Restraints ...............................................19 UCONNECT VOICE RECOGNITION ........................21
Introducing Voice Recognition.........................21
Basic Voice Commands ...................................21
Get Started .......................................................21
Additional Information .....................................21
MIRRORS ...............................................................22
Inside Rearview Mirror .....................................22
Vanity Mirror .....................................................22
Outside Mirrors ................................................22
EXTERIOR LIGHTS ..................................................24
Multifunction Lever ..........................................24
Headlights ........................................................24
Daytime Running Lights (DRLs) —
If Equipped .......................................................24
High/Low Beam Switch....................................24
Flash-To-Pass ..................................................24
Parking Lights ..................................................24
Follow Me Home/Headlight Delay ..................24
Fog Lights — If Equipped .................................25
Turn Signals ......................................................25
Lane Change Assist..........................................25
INTERIOR LIGHTS ..................................................25
Courtesy/Interior Lights ...................................25
WIPERS AND WASHERS ......................................26
Front Wiper Operation......................................27
Rear Wiper And Washer —If Equipped ............28 CLIMATE CONTROLS ............................................ 28
Manual Climate Control Descriptions And
Functions .......................................................... 28
Operating Tips .................................................. 30
INTERIOR STORAGE AND EQUIPMENT ............... 31
Storage ............................................................. 31
USB Control — If Equipped .............................. 32
Power Outlets .................................................. 32
WINDOWS ............................................................. 34
Power Window Controls —If Equipped ........... 34
Window Bar Grates — If Equipped .................. 35
Wind Buffeting .................................................35
HOOD....................................................................... 36
Opening............................................................. 36
Closing ..............................................................36
CARGO AREA FEATURES ...................................... 37
Rear Cargo Tie-Downs ..................................... 37
ROOF RACK — IF EQUIPPED................................. 37
GETTING TO KNOW YOUR
INSTRUMENT PANEL
INSTRUMENT CLUSTER......................................... 39
Instrument Cluster Descriptions ..................... 40
INSTRUMENT CLUSTER DISPLAY ....................... 40
Location And Controls...................................... 40
Change Engine Oil — If Equipped ................... 41
Instrument Cluster Display Menu Items ......... 42

22_VM_OM_EN_USC_t.book Page 2

3
TRIP COMPUTER .................................................... 43 Trip Button ........................................................43
Trip Functions ..................................................43
Values Displayed ..............................................44
WARNING LIGHTS AND MESSAGES ................... 44
Red Warning Lights ..........................................44
Yellow Warning Lights ......................................47
Green Indicator Lights......................................49
Blue Indicator Lights ........................................50
White Indicator Lights ......................................50
ONBOARD DIAGNOSTIC SYSTEM — OBD II ....... 50
Onboard Diagnostic System
(OBD II) Cybersecurity ......................................51
EMISSIONS INSPECTION AND MAINTENANCE
PROGRAMS ............................................................ 51
STARTING AND OPERATING
STARTING THE ENGINE ........................................ 52
Automatic Transmission ..................................52
Normal Starting ................................................52
Cold Weather Operation .................................52
Extended Park Starting ....................................52
If Engine Fails To Start .....................................53
After Starting.....................................................53
ENGINE BLOCK HEATER — IF EQUIPPED ............ 53
ENGINE BREAK-IN RECOMMENDATIONS .......... 54
PARKING BRAKE .................................................. 54 AUTOMATIC TRANSMISSION ...............................55
Key Ignition Park Interlock...............................56
Brake/Transmission Shift Interlock (BTSI)
System .............................................................56
9-Speed Automatic Transmission ..................56
POWER STEERING ................................................60
Power Steering Fluid Check ............................60
CRUISE CONTROL — IF EQUIPPED .......................60
To Activate ........................................................61
To Set A Desired Speed ...................................61
To Vary The Speed Setting...............................61
To Accelerate For Passing ...............................61
To Resume Speed ............................................62
To Deactivate ...................................................62
PARKSENSE REAR PARK ASSIST —
IF EQUIPPED ...........................................................62
ParkSense Rear Park Assist Sensors .............62
ParkSense Rear Park Assist Alerts .................63
ParkSense Rear Park Assist Failure
Indications ........................................................64
Cleaning The ParkSense Rear Park Assist
System ..............................................................64
ParkSense Rear Park Assist System Usage
Precautions.......................................................64
PARKVIEW REAR BACK UP CAMERA .................65
REFUELING THE VEHICLE .....................................66 VEHICLE LOADING ................................................. 67
Vehicle Certification Label............................... 67
Gross Vehicle Weight Rating (GVWR) ............. 67
Gross Axle Weight Rating (GAWR) .................. 67
Tire Size ............................................................ 67
Rim Size ............................................................ 67
Inflation Pressure ............................................. 67
Curb Weight ...................................................... 67
Overloading ...................................................... 68
Loading ............................................................ 68
TRAILER TOWING .................................................. 68
Common Towing Definitions............................ 68
Trailer Hitch Classification............................... 70
Trailer Towing Weights (Maximum Trailer
Weight Ratings) ............................................... 71
Trailer And Tongue Weight .............................71
Towing Requirements ..................................... 71
Towing Tips ...................................................... 74
RECREATIONAL TOWING
(BEHIND MOTORHOME) ....................................... 75

Towing This Vehicle Behind Another Vehicle .... 75

Recreational Towing — Automatic Transmission .. 76

DRIVING TIPS ......................................................... 76
Driving On Slippery Surfaces .......................... 76
Driving Through Water ....................................76

22_VM_OM_EN_USC_t.book Page 3

4
MULTIMEDIA
UCONNECT SYSTEMS ........................................... 78
CYBERSECURITY ................................................... 78
UCONNECT SETTINGS .......................................... 79 Uconnect 3/3 NAV Settings .............................79
UCONNECT INTRODUCTION.................................. 88
Identifying Your Radio ......................................88
Safety And General Information ......................90
UCONNECT MODES ............................................... 91
Radio Mode ......................................................91
Media Mode......................................................98
Phone Mode ................................................. 100
NAVIGATION MODE — IF EQUIPPED ..................110
Operating Navigation Mode —If Equipped ... 110
STEERING WHEEL AUDIO CONTROLS —
IF EQUIPPED ........................................................ 128
Radio Operation ............................................ 128
Media Mode................................................... 129
RAM TELEMATICS - IF EQUIPPED ...................... 129
Ram Telematics General Information .......... 129
RADIO OPERATION AND MOBILE PHONES ..... 130
Regulatory And Safety Information .............. 130
SAFETY
SAFETY FEATURES .............................................. 131Four-Wheel Anti-Lock Brake System (ABS).. 131
Electronic Brake Control (EBC) System ...... 132
AUXILIARY DRIVING SYSTEMS.......................... 135
Tire Pressure Monitoring System (TPMS) .... 135
OCCUPANT RESTRAINT SYSTEMS ................... 137
Occupant Restraint Systems ........................ 137
Important Safety Precautions ...................... 137Seat Belt Systems ........................................ 138Supplemental Restraint Systems (SRS) ...... 144Child Restraints ............................................. 152
SAFETY TIPS ....................................................... 168
Transporting Passengers .............................. 168Transporting Pets ......................................... 168
Safety Checks You Should Make Inside
The Vehicle ................................................... 168
Periodic Safety Checks You Should Make
Outside The Vehicle ...................................... 169
Exhaust Gas................................................... 170
Carbon Monoxide Warnings ........................ 170
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS......................... 171
JACKING AND TIRE CHANGING ......................... 171
Preparations For Jacking ............................. 171
Jack Location — If Equipped ......................... 172
Removing The Spare Tire —If Equipped....... 172 Jacking Instructions ...................................... 174
Vehicles With Alloy Wheels ........................... 177
Vehicles Equipped With Wheel Covers ........ 178
TIRE SERVICE KIT — IF EQUIPPED .................... 179
Tire Service Kit Storage ................................ 179Tire Service Kit Usage ................................... 179
JUMP STARTING .................................................. 181
Preparations For Jump Starting ................... 181Jump Starting Procedure .............................. 182
IF YOUR ENGINE OVERHEATS ........................... 183
IGNITION KEY REMOVAL OVERRIDE ................. 184
GEAR SELECTOR OVERRIDE .............................. 184
FREEING A STUCK VEHICLE .............................. 185
TOWING A DISABLED VEHICLE .......................... 187
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) .................................................................. 188
EVENT DATA RECORDER (EDR) ......................... 188
SERVICING AND MAINTENANCE
SCHEDULED SERVICING .................................... 189
Maintenance Plan ......................................... 190
ENGINE COMPARTMENT .................................... 193
Engine Compartment — 2.4L ....................... 193
Checking Oil Level ........................................ 194
Adding Washer Fluid .................................... 194
Maintenance-Free Battery ........................... 194
Pressure Washing ......................................... 195

22_VM_OM_EN_USC_t.book Page 4

7
SYMBOLS KEY
If you do not read this entire Owner’s Manual, you may miss important
information. Observe all Cautions and Warnings.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to body modifications or
special equipment installed by van conversion/camper manufacturers/body
builders. U.S. residents refer to the Warranty Information, Section 2.1.C.
Canadian residents refer to the “What Is Not Covered” section of the Warranty
Information. Such equipment includes video monitors, DVD/Blu-ray™,
heaters, stoves, refrigerators, etc. For warranty coverage and service on these
items, contact the applicable manufacturer.
Operating instructions for the special equipment installed by the conversion/
camper manufacturer should also be supplied with your vehicle. If these
instructions are missing, please contact an authorized dealer for assistance in
obtaining replacement documents from the applicable manufacturer.
For information on the Body Builder’s Guide refer to
www.rambodybuilder.com. This website contains dimensional and technical
specifications for your vehicle. It is intended for Second Stage Manufacturer's
technical support. For service issues, contact an authorized dealer.
VEHICLE MODIFICATIONS/ALTERATIONS
WARNING! These statements are against operating
procedures that could result in a collision, bodily
injury and/or death.
CAUTION! These statements are against procedures that
could result in damage to your vehicle.
NOTE: A suggestion which will improve installation,
operation, and reliability. If not followed, may
result in damage.
TIP: General ideas/solutions/suggestions on easier
use of the product or functionality.
PAGE REFERENCE
ARROW
Follow this reference for additional information on
a particular feature.
FOOTNOTE Supplementary and relevant information
pertaining to the topic.
WARNING!
Any modifications or alterations to this vehicle could seriously affect its
roadworthiness and safety and may lead to a collision resulting in serious
injury or death.
1

22_VM_OM_EN_USC_t.book Page 7

10
GETTING TO KNOW YOUR VEHICLE
KEYS
KEY FOB
Your vehicle uses a key start ignition system which
supports Remote Keyless Entry (RKE). The key fob
allows you to lock or unlock the doors from
distances up to approximately 66 ft (20 m). The
key fob does not need to be pointed at the vehicle
to activate the system. The key fob also contains
an integrated mechanical key, which can be
accessed by pushing the mechanical key release
button.
NOTE:The key fob may not be able to be detected by the
vehicle if it is located next to a mobile phone,
laptop or other electronic device; these devices
may block the key fob’s wireless signal
Úpage 245.
Key Fob With Integrated Mechanical Key

To Lock/Unlock The Doors
Push and release the unlock button to unlock all
doors (on passenger vehicles and U.S. cargo
vehicles) or unlock the front two doors (Canada
cargo vehicles). To lock the doors, push and
release the lock button once. The doors can also
be locked and unlocked manually by using the
mechanical key.
When the doors are unlocked, the turn signals will
flash. When the doors are locked, the turn signals
will flash and the horn will chirp (if activated
through the Uconnect Settings Ú
page 79). If a
door is open when the lock button is pushed, the
turn signal lights will flash at an increased rate to
indicate that a door is still open.
Replacing The Battery In The Key Fob
The recommended replacement battery is
CR2032.
1 — Mechanical Key Release Button
2 — Driver/Passenger Unlock Button
3 — Lock Button
4 — Cargo Lock/Unlock Button

22_VM_OM_EN_USC_t.book Page 10

GETTING TO KNOW YOUR VEHICLE11
NOTE:
Customers are recommended to use a battery
obtained from Mopar®. Aftermarket coin
battery dimensions may not meet the original
OEM coin battery dimensions.
Perchlorate Material – special handling may
apply. See www.dtsc.ca.gov/hazard-
ouswaste/perchlorate.

1. Push the mechanical key release button and release the mechanical key to access the
battery case screw located on the side of the
key fob.

2. Rotate the screw located on the side of the key fob using a small screwdriver.

Key Fob Screw Location
3. Take out the battery case. Remove and
replace the battery observing its polarity.
4. Refit the battery case inside the key fob and turn the screw to lock it into place.
Programming And Requesting Additional
Key Fobs
Programming the key fob may be performed by an
authorized dealer.
NOTE:
Once a key fob is programmed to a vehicle, it
cannot be repurposed and reprogrammed to
another vehicle.
Only key fobs that are programmed to the
vehicle electronics can be used to start and
operate the vehicle. Once a key fob is
programmed to a vehicle, it cannot be
programmed to any other vehicle.
Duplication of keys may be performed at an
authorized dealer. The VIN is required for
authorized dealer replacement of keys.
NOTE:
When having the Sentry Key Immobilizer system
serviced, bring all vehicle keys with you to an
authorized dealer.
Keys must be ordered to the correct key cut to
match the vehicle locks.
WARNING!
The integrated key fob contains a coin cell
battery. Do not ingest the battery; there is a
chemical burn hazard. If the coin cell battery is
swallowed, it can cause severe internal burns
in just two hours and can lead to death.
If you think a battery may have been swal-
lowed or placed inside any part of the body,
seek immediate medical attention.
Keep new and used batteries away from chil -
dren. If the battery compartment does not
close securely, stop using the product and
keep it away from children.
WARNING!
Always remove the key fobs from the vehicle
and lock all doors when leaving the vehicle
unattended.
Always remember to place the ignition in the
OFF position.
2

22_VM_OM_EN_USC_t.book Page 11

12GETTING TO KNOW YOUR VEHICLE
SENTRY KEY
The Sentry Key Immobilizer system prevents
unauthorized vehicle operation by disabling the
engine. The system does not need to be armed or
activated. Operation is automatic, regardless of
whether the vehicle is locked or unlocked.
The system uses ignition keys which have an
embedded electronic chip (transponder) to
prevent unauthorized vehicle operation. Therefore,
only keys that are programmed to the vehicle can
be used to start and operate the vehicle.
If the Vehicle Security Light is on after the key is
placed in the MAR (ACC/ON/RUN) position, it
indicates that there is a problem with the
electronics.
All of the keys provided with your new vehicle have
been programmed to the vehicle electronics.
NOTE:A key which has not been programmed is also
considered an invalid key, even if it is cut to fit the
ignition switch lock cylinder for that vehicle
Úpage 245.
IGNITION SWITCH

1. Place the gear selector in PARK.

2. Rotate the key to the STOP (OFF/LOCK)
position.
3. Remove the key from the ignition switch lock cylinder.

Ignition Switch Positions

CAUTION!
The Sentry Key Immobilizer system is not
compatible with some aftermarket Remote
Starting systems. Use of these systems may
result in vehicle starting problems and loss of
security protection.
1 — AVV (START)
2 — MAR (ACC/ON/RUN)
3 — STOP (OFF/LOCK)
WARNING!

Before exiting a vehicle, always shift the trans -
mission into PARK, apply the parking brake, and
remove the key fob from the vehicle. When
leaving the vehicle, always lock your vehicle. In
case you switch off the vehicle and the transmis -
sion is not in PARK, a warning message will
appear on the cluster which indicates you to shift
the transmission into PARK and then you can
remove the key within 15 seconds. If 15 seconds
expire, you have to rotate the key from the STOP
(OFF/LOCK) position to the MAR (ACC/ON/RUN)
position and come back to the STOP (OFF/LOCK)
position in order to remove the key.

Never leave children alone in a vehicle, or with
access to an unlocked vehicle. Allowing chil -
dren to be in a vehicle unattended is dangerous
for a number of reasons. A child or others could
be seriously or fatally injured. Children should
be warned not to touch the parking brake,
brake pedal or the gear selector.

Do not leave the key fob in or near the vehicle,
or in a location accessible to children. A child
could operate power windows, other controls,
or move the vehicle.
Do not leave children or animals inside parked
vehicles in hot weather. Interior heat buildup
may cause serious injury or death.

22_VM_OM_EN_USC_t.book Page 12

GETTING TO KNOW YOUR VEHICLE13
NOTE:When opening the driver’s door with the key in the
ignition and the ignition placed in the STOP (OFF/
LOCK) position, a chime will sound to remind you to
remove the key.
DOORS
POWER DOOR LOCKS

Door Lock/Unlock Switch
The doors can be locked or unlocked from inside
the vehicle by using the door lock/unlock switch.
To lock the doors, push down on the switch.
To unlock the doors, pull up on the switch.
AUTO UNLOCK DOORS
This feature unlocks both front doors (on Canada
cargo vehicles), or all doors (on passenger and U.S.
cargo vehicles) when the driver door is opened.
NOTE:If the front passenger door, or the rear or side door
is opened, only the rear or side door is unlocked.
SLIDING SIDE DOOR
On cargo versions, the sliding side door is fitted
with a spring-loaded latch that stops the door from
opening any farther. To lock the door in place,
simply push the door as far as it will go; to release
it, pull forward firmly.
Opening And Closing From Outside The
Vehicle
Opening/Unlocking With A Key Fob In the
Passenger Vehicle And U.S. Cargo Vehicle —
If Equipped
Push and release the unlock button on the key fob
to unlock all doors. Push and release the cargo
unlock button on the key fob to unlock only the rear
cargo doors. To open one of the sliding side doors, pull the handle out from the bottom, then slide the
door towards the rear of the vehicle until it locks
into place and cannot go any farther. The turn
signal lights will flash to acknowledge the unlock
signal.
Opening/Unlocking With A Key Fob In the
Canadian Cargo Vehicle — If Equipped
Push and release the unlock button on the key fob
to unlock the front two doors. Push and release the
cargo unlock button on the key fob once to unlock
the passenger/cargo area (side lateral sliding
doors and rear doors). The turn signal lights will
flash to acknowledge the unlock signal.
Unlocking With The Mechanical Key In Passenger
Vehicle
Push the mechanical key release button to expose
the mechanical key, insert the key into the driver
door exterior lock cylinder and turn the key
counterclockwise to unlock all doors.
Unlocking With The Mechanical Key In Cargo
Vehicle
Push the mechanical key release button to expose
the mechanical key and insert the key into the
driver door exterior lock cylinder and turn the key
counterclockwise to unlock the front doors. Insert
the key into the rear door exterior lock cylinder and
turn the key counterclockwise to unlock the rear
doors.
CAUTION!
An unlocked vehicle is an invitation. Always
remove the key from the ignition and lock all the
doors when leaving the vehicle unattended.
2

22_VM_OM_EN_USC_t.book Page 13

14GETTING TO KNOW YOUR VEHICLE
Closing/Locking With A Key Fob
Push and release the lock button on the key fob to
lock all doors, including the cargo area (side lateral
sliding doors and rear doors). The turn signal lights
will flash to acknowledge the lock signal.
Horn activation settings after a key fob lock
command can be adjusted manually through the
Uconnect system Ú page 79.
Locking With The Mechanical Key In Passenger
Vehicle
Push the mechanical key release button to expose
the mechanical key, insert the key into the driver
door exterior lock cylinder and turn the key
clockwise to lock all doors.
Locking With The Mechanical Key In Cargo Vehicle
Push the mechanical key release button to expose
the mechanical key, insert the key into the driver
door exterior lock cylinder and turn the key
clockwise to lock the front doors. Insert the key into
the rear door exterior lock cylinder and turn the key
clockwise to lock the rear doors.
Closing And Locking From Outside
Grab the side door handle and push towards the
front of the vehicle. Once the side door is secured
in the full closed position, use one of the prior
locking methods to lock the sliding side doors.
Opening And Closing From The Inside
Opening:
Pull the interior door handle to unlock the door,
then pull the handle and slide the door towards the
rear of the vehicle until it can go no farther.
Closing:
Pull the interior door handle to release the door
and then push it towards the front of the vehicle.
Key Emergency Lock (KEL) Device
The sliding side doors are provided with a device
for locking all the doors using an emergency lock in
case of a power fault. The device is located on the
rear of the sliding door.
The device can be engaged with the sliding side
doors open in one of the following positions:
KEL Device not engaged (doors unlocked)
KEL Device engaged (insert the ignition key
blade into the lock and rotate clockwise), doors
locked
Key Emergency Lock Device

The device is released and the doors can be
opened as follows:
If the power is restored:
By remote control.
Opening a front door by inserting the key into
the key cylinder.
If the power is not restored:
Opening the driver side door by mechanical key
and the other doors (passenger's side and
sliding side door) by pulling the inner handle.
If the child lock was engaged and the previously
described locking procedure was carried out,
operating the internal handle will not open the door
but will only realign the door lock knob. To open the
door, the outside handle must be pulled. The door
lock/unlock button is not disabled by the
engagement of the emergency lock.

22_VM_OM_EN_USC_t.book Page 14