diagnostic menu RENAULT SCENIC 2008 J84 / 2.G Multimedia ITS Workshop Manual
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Page 11 of 71
MULTIMEDIA
Fault finding - Replacement of components86C
86C-11V5 MR-372-J84-86C050$312.mif
ITS
Program No.: 0020
Vdiag No.: 04MULTIMEDIA
Fault finding - Replacement of components
To remove and refit this computer (see MR 370 Mechanical, 83C, On-board telematics system, Navigation
computer: Removal - Refitting).
Procedures to be carried out before replacing the navigation computer:
1. Before replacing the computer (with the agreement of the Techline), read the faults and carry out a conformity
check to ensure that it is definitely faulty.
2. Eject the DVD.
3. Before removing the computer, clear the customer's data (telephone numbers, address book, etc.) using
command RZ003 Parameters and customer data in the diagnostic tool.
4. Remove the computer with the ignition off.
The navigation computers from the Parts Department are supplied unconfigured and in factory mode (receiver set to
162 kHz AM, and beeps for 2 minutes).
Procedures to be carried out after replacing the navigation computer:
1. Enter the unlocking code for the CARMINAT NAVIGATION AND COMMUNICATION system.
–How to obtain the unlocking code for the Carminat Navigation and Communication system
●switch on + after ignition feed,
●switch on the CARMINAT NAVIGATION and COMMUNICATION system,
●connect the Clip diagnostic tool,
●note the number of the navigation programming key written in the Identification menu,
●contact Techline with this navigation programming number to obtain the Carminat Navigation
and Communication system unlocking code,
●the unlocking code is requested 2 mins after the CARMINAT NAVIGATION and COMMUNICATION system
comes on,
●enter this code using the navigation central control.
2. Configure the computer (see Configurations and Programming).
–Enter the vehicle type via the CF001 Vehicle type command.
–For vehicles registered in the Netherlands only, complete the VP004 Netherlands Legislation configuration.
Note:
(only for vehicles registered in the Netherlands)
If the computer is replaced. Depending on the manufacturing date of the vehicle:
–BEFORE 01 JANUARY 2006, it is essential to run command VP004 Netherlands Legislation
(LC002 Netherlands)
–AFTER 01 JANUARY 2006, command VP004 Netherlands Legislation (LC002 Except Netherlands) must not
be run under any circumstances.
3. Enter the VIN code (see Dealing with commands).
–Use command VP002 Write VIN to enter the VIN. Note:
If the code is incorrect, you must wait for between 2 and 32 minutes before entering a new code.
Delete the incorrect code before entering the new one.
ITSJ84ph2V1.0
MR-372-J84-86C050$312.mif
Page 12 of 71
MULTIMEDIA
Fault finding - Configurations and programming86C
86C-12V5 MR-372-J84-86C050$364.mif
ITS
Program No.: 0020
Vdiag No.: 04MULTIMEDIA
Fault finding - Configurations and programming
Configurations available and operating mode
–Vehicle type (CF001):
This configuration enables the system to identify the vehicle in which it is installed.
–NETHERLANDS LEGISLATION (VP004):
List of individual configurations available on the diagnostic tool with the associated configuration reading
Procedure to follow to modify the Vehicle Type configuration.
●Establish dialogue with the computer.
●Select the menu repair mode.
●Select the Write configuration menu.
●Select the line corresponding to the configuration to be modified.
●Select the line in the drop-down menu that corresponds to the vehicle.
●Click on Confirm.
●Exit diagnostic mode (ends dialogue with the computer without switching off the tool), switch off the ignition for
5 seconds and then switch the ignition back on.
●Establish dialogue with the computer.
●In the Read configuration menu, check that the configuration has been completed.
Programming
Procedure to follow to modifiy the Country Type configuration (this programming only affects the Netherlands and is
irreversible).
●Establish dialogue with the computer.
●Select the menu repair mode.
●Select the Programming menu.
●Select the line corresponding to the configuration to be modified.
●Select the line in the drop-down menu that corresponds to the country.
●Exit diagnostic mode (ends dialogue with the computer without switching off the tool), switch off the ignition for
5 seconds and then switch the ignition back on.
●Establish dialogue with the computer.
●In the Read configuration menu, check that the configuration has been completed. IMPORTANT
Running command NETHERLANDS LEGISLATION initialises the computer according to this country's legislation.
This configuration is IRREVERSIBLE: it is not possible to clear this selection.
Note:
(only for vehicles registered in the Netherlands)
If the computer is replaced. Depending on the manufacturing date of the vehicle:
–BEFORE 01 JANUARY 2006, it is essential to run command VP004 Netherlands Legislation
(LC002 Netherlands)
–AFTER 01 JANUARY 2006, command VP004 Netherlands Legislation (LC002 Except Netherlands) must not
be run under any circumstances.
ConfigurationConfiguration
readingName of configuration Choice of configuration
CF001 LC001 Vehicle type Scenic II
VP004 LC002 Country typeExcept Netherlands
Netherlands
ITSJ84ph2V1.0
MR-372-J84-86C050$364.mif
Page 47 of 71
MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-47V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 3 No voice messages
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the navigation system correctly.
Use the Wiring Diagrams Technical Note, Scenic II.
Check that the sound from the radio is coming through the front and rear speakers.
Otherwise, adjust the sound for all vehicle speakers. Press the SET button, select the audio; balance or fader
menus.
Check that voice guidance is activated.
Press the SET button and select the Navigation;
Guidance preference; Voice guidance menus.
Has voice guidance been activated?
YES
Ensure that the voice guidance volume has been
properly adjusted.
Press the SET button and select the Volume
and beeps, and Guidance volume menus.
Has the voice guidance volume been properly
adjusted?
YES
Has the fault disappeared?
NO
NOActivate voice guidance.
NOAdjust the voice guidance volume.
YESEnd of fault finding.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP3ITSJ84ph2V1.0
Page 49 of 71
MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-49V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 4 No traffic information messages appear on the screen
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the navigation system correctly.
TMC road information is disseminated via the FM
band on the radio. The TMC pictogram should be
green in order for the traffic information to be
received.
What colour is the TMC pictogram?
Green
The system is operating correctly, but there is no
traffic information to be transmitted.
Check that the traffic information display has been
activated.
Press the INFO button and select the TMC traffic
information; Traffic information adjustment;
Card display menus.
Has the display been activated?
YES
Check that the traffic information settings are
correct.
Press the INFO button and select the TMC traffic
information; Traffic information adjustment;
Type of information to be displayed; Traffic
information service menus.
Make any necessary adjustments.
GreyNo traffic information is being received.
NOActivate the traffic information display.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP4ITSJ84ph2V1.0
Page 54 of 71
MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-54V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 8 The volume does not change with a change in vehicle speed
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the navigation system correctly.
Use the Wiring Diagrams Technical Note, Scenic II.
Check that volume according to speed function has
been activated.
Press the SET button and select the volume
correction menu.
Is the volume according to speed function
active?
YES
Carry out fault finding on the ABS/ESP (see 38C,
Anti-lock braking system).
Check the condition and connection of the receiver 32-track connector (component code 261) and of the navigation
computer 32-track connector (component code 662). If the connectors are faulty and if there is a repair method
(see Technical Note 6015A, Repairing electrical wiring, Wiring: Precautions for repair), repair
the connectors; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance of the connection 47F between
components 261 and 662. If the connection is faulty and if there is a repair method (see Technical Note 6015A,
Repairing electrical wiring, Wiring: Precautions for repair), repair the wiring; otherwise, replace the wiring.
NOActivate this function.
Carry out a road test and check that
the volume varies as the vehicle speed
varies.
Does the volume vary?
NO YES
End of fault finding.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP8ITSJ84ph2V1.0
Page 61 of 71
MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-61V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 13 Impossible to use the telephone with Bluetooth
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the system properly.
Check that fault DF009 Computer is not present or stored.
Note:
List of telephones researched and approved by Renault in March 2005: Nokia 6820, Nokia 6230, Siemens S65,
Motorola V500, Motorola V600.
For information on the latest list of telephones approved by Renault and the various operations to perform on these
telephones, see Technical Note 6024A Special features of mobile phones for the navigation
and communication system.
Check that Bluetooth mode is activated in the navigation and communication system.
Press the SET button and select the telephone; Bluetooth option; Bluetooth connection menus.
Has the telephone been researched by Renault?
YES
Check that the telephone software on the telephone
is compatible with the vehicle's navigation
and communication system.
The telephone software compatible with
the vehicle's navigation and communication system
is greater than or equal to:
Nokia 6230 and 6820: v 03.15
Motorola V500 and V600: Triplets_G_0B.09.44R
Siemens S65: v 12
Is the telephone software compatible with
the vehicle's navigation and communication
system?
YES
Command to find out the telephone's software
(see Technical Note 6024 Special features on mobile
phones used with the navigation and communication
system):
–Nokia: *#0000#
–Motorola: select configuration, telephone status then
version information
–Siemens: *#06# NOSuggest that the customer buy
a telephone approved by Renault.
NOAsk the customer to contact
the telephone vendor in order to install
a software version into the telephone
that would be compatible with
the navigation and communication
system.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP13ITSJ84ph2V1.0
Page 62 of 71
MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-62V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 13
CONTINUED 1
Activate the telephone's Bluetooth mode
(see NT 6024A Special features of mobile
phones used with the navigation
and communication system).
Match up the navigation and communication system
and the telephone.
Was the match successful?
YES NO
Test the Bluetooth terminal on
the navigation computer.
Check that the telephone does not need to be
confirmed before it is connected to the Bluetooth
system.
If this is the case, confirm in order to connect
the telephone then inhibit this function in the
telephone (not possible on Siemens telephones).
Procedure for activating the telephone's Bluetooth
mode:
–Nokia: Select Parameters, Connectivity, Bluetooth,
Activate in the main menu.
–Motorola: Select Configuration, Connection,
Bluetooth link, Configuration, Supply, Activated in
the main menu.
–Siemens: Select Adjustments, Mode/Data, Bluetooth,
then activate Bluetooth mode.
Procedure for matching the communication system
and the telephone:
On the navigation and communication system:
–Press the SET button.
–Enter the telephone menu.
–Select the Bluetooth option line.
–Select the save a Bluetooth telephone line.
On the telephone:
–Enter the menu to find a Bluetooth accessory.
–In the list of found accessories, select My CAR.
Enter the PIN code given on the vehicle's navigation
display
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITSJ84ph2V1.0
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MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-66V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 16 Communication is subject to interference with Bluetooth
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the system properly.
Check that the telephone network signal is strong enough to make a call.
For information on the latest list of telephones approved by Renault and the various
operations to perform on these telephones, see Technical Note 6024A Special
features of mobile phones for the navigation and communication system.
Make a call to a fixed line.
Is the interference still present?
YES
Deactivate Bluetooth mode on the telephone.
If the telephone is not listed opposite (see Technical
Note 6024A Special features of mobile phones
used with the navigation and communication
system).
Deactivate Bluetooth mode in the navigation
and communication system.
Press the SET button and select the telephone;
Bluetooth option; Bluetooth connection menus.
Make a call to a fixed line.
Is the interference still present?
YES
Procedure for activating the telephone's Bluetooth
mode:
–Nokia: Select Parameters, Connectivity, Bluetooth,
Deactivate in the main menu.
–Motorola: Select Configuration, Connection,
Bluetooth link, Configuration, Supply, Deactivated in
the main menu.
–Siemens: Select Adjustments, Mode/Data, Bluetooth,
then deactivate Bluetooth mode.NOThe fault is linked to the number
the customer is calling or to a localised
lack of network availability.
NOThe fault is linked to the customer's
telephone.
Ask the customer to carry out a fault
finding procedure on the telephone with
the vendor.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP16ITSJ84ph2V1.0
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MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-67V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 16
CONTINUED
Place the telephone close to the navigation
computer.
If the fault is still present, check the condition
and connection of the connectors on the navigation
computer and the radio.
Is the interference still present?
YES
Match up another telephone and make a call.
Is the interference still present?
YES NO
If the fault is still present, contact the
Techline.
Fault solved, end of fault finding.
Procedure for matching the communication system
and the telephone:
On the navigation and communication system:
–Press the SET button.
–Enter the telephone menu.
–Select the Bluetooth option line.
–Select the save a Bluetooth telephone line.
On the telephone:
–Enter the menu to find a Bluetooth accessory.
–In the list of found accessories, select My CAR.
–Enter the PIN code given on the vehicle's navigation
display.NOEnd of fault finding.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITSJ84ph2V1.0
Page 68 of 71
MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-68V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 17The person calling using the communication system cannot hear
me very well or cannot hear me at all (with Bluetooth)
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the system properly.
Check that the telephone network signal is strong enough to make a call.
For information on the latest list of telephones approved by Renault and the various
operations to perform on these telephones, see Technical Note 6024A Special
features of mobile phones for the navigation and communication system.
Make a call to a fixed line.
Is the fault still present?
YES
With the engine stopped, is voice recognition of
the words Directory and Dial working?
YES
Check the condition and connection of the
connectors of the telephone support base plate,
the navigation computer and the radio.
Match up another telephone and make a call.
Is the fault still present?
YES NO
If the fault is still present, contact the
Techline.
NOThe fault is linked to the number the
customer is calling or to a localised lack of
network availability.
Procedure for matching the communication system and the
telephone:
On the navigation and communication system:
–Press the SET button.
–Enter the telephone menu.
–Select the Bluetooth option line.
–Select the save a Bluetooth telephone line.
On the telephone:
–Enter the menu to find a Bluetooth accessory.
–In the list of found accessories, select My CAR.
–Enter the PIN code given on the vehicle's navigation
display.NOCheck the condition and connection of
the microphone connector.
Check that the microphone part number is
correct. If not, replace the microphone.
The fault is probably caused by the telephone. Ask the customer to carry
out a fault finding procedure on the telephone.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP17ITSJ84ph2V1.0