TESLA MODEL S 2014 Owner's manual (North America)

Uniform Tire Quality Grading
The following information relates to the tire
grading system developed by the National
Highway Traffic Safety Administration
(NHTSA), which grades tires by tread wear,
traction and temperature performance. Tires
that have deep tread, and winter tires, are
exempt from these marking requirements.
Where applicable, quality grades are found on
the tire’s sidewall between the tread shoulder and maximum section width. For example:
• TREADWEAR 180
• TRACTION AA
• TEMPERATURE A
The quality grades are descibed next.
Note: In addition to the marking requirements,
passenger car tires must conform to Federal
Safety Requirements.
Treadwear
The treadwear grade is a comparative rating
based on the wear rate of the tire when tested
under controlled conditions on a specified government test course.
For example, a tire graded 150 wears one and
a half times better on a government test course than a tire graded 100. The relative
performance of tires depends on the actual
conditions of their use, however, and can depart significantly from the norm due to
variations in driving habits, service practices, road characteristics, and climate.
Traction
The traction grades, from highest to lowest,
are: AA, A, B, and C. These grades represent a
tire’s ability to stop on wet pavement as
measured under controlled conditions on test
surfaces of asphalt and concrete. A tire
marked C might have poor traction performance.Warning: Defective tires are dangerous.
Do not drive if a tire is damaged,
excessively worn, or is inflated to an
incorrect pressure. The safety of the
vehicle and occupants can be adversely
affected. Check tires regularly for wear
and to ensure there are no cuts, bulges or
exposure of the ply/cord structure.Warning: The traction grade assigned to
the tire is based on straight-ahead
braking tests, and doesn’t include:acceleration, cornering, hydroplaning or
peak traction characteristics.
Temperature
The temperature grades are A (the highest), B, and C, representing the tire’s resistance tothe generation of heat and its ability to
dissipate heat when tested under controlled
conditions on a specified indoor laboratory test wheel. Sustained high temperature cancause the tire to degenerate and reduce tirelife, and excessive temperature can lead to
sudden tire failure.
The grade C corresponds to the minimum
level of performance that all passenger car
tires must meet under the Federal Motor Safety Standard No. 109. Grades B and A
represent levels of performance on the
laboratory test wheel that exceed the
minimum requirements.
Warning: A tire’s temperature grade is
established for a tire that is properly
inflated and not overloaded. Excessive
speed, under-inflation, or excessive
loading, either separately or in
combination, can cause heat buildup and
possible tire failure.
Wheels and Tires
Specifications139

Wheels and Tires GlossaryAccessory WeightThe combined weight (in excess of those items replaced) of
items available as factory installed equipment.BeadThe inner edge of a tire that is shaped to fit to the rim and form an air tight seal. The bead is constructed of steel wires which
are wrapped, or reinforced, by the ply cords.Cold Tire PressureThe air pressure in a tire that has been standing in excess of three hours, or driven for less than one mile.Curb WeightThe weight of a standard vehicle, including any optional
equipment fitted, and with the correct fluid levels.Gross Vehicle WeightThe maximum permissible weight of a vehicle with driver,
passengers, load, luggage, and equipment.kPa (kilo pascal)A metric unit used to measure pressure. One kilo pascal equals
approximately 0.145 psi.Maximum Inflation PressureThe maximum pressure to which the tire should be inflated. This pressure is given on the tire side wall in psi (lbf/in).Caution: This pressure marked on the tire is the maximum
allowed by the tire manufacturer. It is not the pressure Tesla recommends using for Model S.Maximum Loaded Vehicle
WeightThe sum of curb weight, accessory weight, vehicle capacity
weight, and production options weight.Production Options WeightThe combined weight of options installed which weigh in
excess of 3 lb more than the standard items that they replaced, and are not already considered in curb or accessory weights.PSI (lbf/in)Pounds per square inch (the unit used to measure tirepressure).Recommended Tire Inflation
PressureTire inflation pressure, established by Tesla, which is based on the type of tires that are mounted on the vehicle at the factory.
This information can be found on the Tire and Loading
Information label located on the door pillar.RimThe metal support for a tire, or tire and tube, upon which the
tire beads are seated.Vehicle Capacity WeightThe number of seats multiplied by 150 lbs plus the rated amount of load/luggage.
Wheels and Tires
140Model S Owner's Manual

Tesla Roadside Assistance is available to you, 24 hours a day, 365 days a year, for the duration of
your warranty period.
To contact Roadside Assistance, call:
1-877-79TESLA (1-877-798-3752)
Advise the representative of the vehicle identification number (VIN), license plate number, mileage, your location, and the nature of the problem. The VIN is on the upper dashboard on thedriver’s side of your vehicle and is visible through the windshield.
Roadside Assistance covers transportation of Model S for up to 50 miles (80 kms) in the event of
a flat tire. However, owners are responsible for transportation expenses if the Battery is over- discharged. For a complete description of the terms and conditions of the Tesla RoadsideAssistance Program, refer to the policy that was provided to you by Tesla when you purchasedModel S.
It is your responsibility to provide vehicle transporters with instructions on how to transport
Model S (see Instructions for Transporters on page 142).
Contacting Roadside Assistance
Roadside Assistance141

Use a Flatbed Only
Use a flatbed trailer only, unless otherwise
specified by Tesla. Do not transport Model S with the tires directly on the ground.Caution: Damage caused by transporting
is not covered by the warranty.Caution: To transport Model S, follow the
instructions exactly as described next.
Disable Self-Leveling (air
suspension vehicles only)
If Model S is equipped with Smart Air
Suspension, it automatically self-levels, even when power is off. To prevent damage, you
must activate Jack mode to disable self- leveling:
1. Touch Controls > Driving on the
touchscreen.
2. Press the brake pedal, then touch Very
High to maximize height.
3. Touch Jack.
When Jack mode is active,
Model S displays this indicator
light on the instrument panel,
along with a message telling you
that active suspension is
disabled.
Note: Jack mode cancels when Model S is
driven over 4.5 mph (7 km/h).
Warning: Failure to activate Jack mode
on a Model S equipped with Smart Air
Suspension can result in the vehicle becoming loose during transport, which
may cause significant damage.Activate Tow Mode
Model S may automatically shift into Park
when it detects the driver leaving the vehicle, even if it has previously been shifted into
Neutral. To keep Model S in Neutral (which disengages the parking brake), you must use
the touchscreen to activate Tow mode:
1. Shift into Park.
2. Press the brake pedal, then on the
touchscreen, touch Controls > E-Brake &
Power Off > Tow Mode .When Tow mode is active, Model S
displays this indicator light on the
instrument panel, along with a
message telling you that Model S is
free-rolling.
Note: Tow mode cancels when Model S is
shifted into Park.
Caution: If the electrical system is not
working, and you therefore cannot
release the electric parking brake,
attempt to quick start the 12V battery.
For instructions, call Tesla. If a situation
occurs where you cannot disengage the
parking brake, use tire skids or transport
Model S for the shortest possible distance
using wheeled dollies. Before doing so,
always check the dolly manufacturer’s specifications and recommended load
capacity.
Instructions for Transporters
142Model S Owner's Manual

Connect the Tow Chain
The method used to connect the tow chain depends on whether Model S is equipped with
a towing eye (located in the front trunk).
If not equipped with a towing eye:
1. Attach the tow chains to the large hole on
each of the rearmost lower suspension arms underneath the front of the vehicle.
2. To protect the underbody from any
damage that could be caused by the tow
chains, place a 2" x 4" piece of wood
between the tow chains and the
underbody.
Caution: Before pulling, position the
wood between the tow chain and the
underbody to ensure the underbody is protected from any damage that couldbe caused by the tow chain.If equipped with a towing eye:
1. Remove the nose cone.
Insert a plastic pry tool into the top right
corner, and gently pry the nose cone
toward you. When the clip releases, pull
the nose cone toward you, without
twisting or bending, to release the three
remaining clips.
2. Insert the towing eye.
Fully insert the towing eye (found in the
front trunk) into the opening on the right
side, then turn it counter-clockwise until securely fastened.
3. Attach the tow chain to the towing eye.
Caution:
Before pulling, make sure the
towing eye is securely tightened.
Instructions for Transporters
Roadside Assistance143

Pull Onto the Trailer and Secure theWheels
Secure wheels using chocks and tie-down
straps:
• Ensure any metal parts on the tie-down straps do not contact painted surfaces or
the face of the wheels.
• Do not place straps over body panels or through the wheels.Caution: Attaching straps to the chassis,
suspension or other parts of the vehicle's
body may cause damage.Caution: To prevent damage, do not
transport Model S with the tires directly
on the ground.
Instructions for Transporters
144Model S Owner's Manual

Illustrations
Illustrations are provided for demonstration
purposes only. Depending on vehicle options,
software version, region of purchase, and
specific vehicle settings, your Model S may
appear slightly different.
Although the owner information is applicable
to both right-hand drive and and left-hand
drive vehicles, many illustrations show only
left-hand drive vehicles. However, the
essential information that the illustrations are
providing is correct.
Errors or Inaccuracies
All specifications and descriptions are known
to be accurate at time of publishing. However, because continuous improvement is a goal atTesla, we reserve the right to make product
modifications at any time. To communicate any inaccuracies or omissions, or to provide
general feedback or suggestions regarding
the quality of this owner information, send an
email to:
[email protected]
Location of ComponentsThe owner information may specify the
location of a component as being on the left
or right side of the vehicle. As shown here, left
(1) and right (2) represent the side of the vehicle when sitting inside Model S in a front-
facing seat.Document Applicability
Owner information is updated on a regular
basis to reflect updates to your Model S. However, in some cases, recently releasedfeatures may not be described. To displayinformation about recently released features,
view the Release Notes on the Model S
touchscreen. Release Notes are displayed on
the touchscreen after a software update, and
can be displayed at any time by touching the
Tesla "T" at the top center of the touchscreen,
then touching the Release Notes link. If information related to how to use the Model S
touchscreen conflicts with information in the
Release Notes, the Release Notes take
precedence.
About this Owner Information
Consumer Information145

Copyrights and Trademarks
All information in this document and all
Model S ®
software is subject to copyright and
other intellectual property rights of Tesla
Motors, Inc. and its licensors. This material may not be modified, reproduced or copied, in
whole or in part, without the prior written permission of Tesla Motors, Inc. and its
licensors. Additional information is available upon request. The following are trademarks orregistered trademarks of Tesla Motors, Inc. in
the United States and other countries:
All other trademarks contained in this
document are the property of their respective owners and their use herein does not implysponsorship or endorsement of their products
or services. The unauthorized use of any
trademark displayed in this document or on the vehicle is strictly prohibited.
About this Owner Information
146Model S Owner's Manual

Vehicle Telematics/Data Recorders
This vehicle is equipped with electronic
modules that monitor and record data from
various vehicle systems, including the motor, Battery, braking and electrical systems. The
electronic modules record information about
various driving and vehicle conditions,
including braking, acceleration, trip and other
related information regarding your vehicle.
These modules also record information about the vehicle’s features such as charging events
and status, the enabling/disabling of various systems, diagnostic trouble codes, VIN, speed,direction and location.
The data is stored by the vehicle and may be accessed, used and stored by Tesla service
technicians during vehicle servicing or
periodically transmitted to Tesla wirelessly
through the vehicle’s telematics system. This data may be used by Tesla for various
purposes, including, but not limited to:
providing you with Tesla telematics services; troubleshooting; evaluation of your vehicle’s
quality, functionality and performance;
analysis and research by Tesla and its partners
for the improvement and design of our
vehicles and systems; and as otherwise may be required by law. In servicing your vehicle,
we can potentially resolve issues remotely
simply by reviewing your vehicle’s data log.
Tesla’s telematics system wirelessly transmits
vehicle information to Tesla on a periodic
basis. The data is used as described above and helps ensure the proper maintenance of
your vehicle. Additional Model S features may
use your vehicle’s telematics system and the
information provided, including features such
as charging reminders, software updates, and
remote access to, and control of, various
systems of your vehicle.
Tesla does not disclose the data recorded in
your vehicle to any third party except when:
• An agreement or consent from the vehicle’s owner (or the leasing companyfor a leased vehicle) is obtained.
• Officially requested by the police or other authorities.
• Used as a defense for Tesla in a lawsuit. • Ordered by a court of law.
• Used for research purposes without disclosing details of the vehicle owner or
identification information.
• Disclosed to a Tesla affiliated company, including their successors or assigns, or
our information systems and data
management providers.In addition, Tesla does not disclose the data
recorded to an owner unless it pertains to a
non-warranty repair service and in this case,
will disclose only the data that is related to the repair.
Quality Control
You might notice a few miles/km on the
odometer when you take delivery of your Model S. This is a result of a comprehensivetesting process that ensures the quality ofyour Model S.
The testing process includes extensive
inspections during and after production. The final inspection takes place at Tesla Motors
and includes a road test conducted by a
technician.
California Proposition 65Warning: Certain vehicle components
contain or emit chemicals known to the State of California to cause cancer and
birth defects or other reproductive harm.
In addition, certain fluids contained in vehicles and certain products of
component wear contain or emit
chemicals known to the State of
California to cause cancer and birth
defects or other reproductive harm.Warning: Certain components of this
vehicle such as airbag modules and seat
belt pre-tensioners may contain
Perchlorate Material. Special handling
may be required for service or vehicle
end of life disposal. See http://
www.dtsc.ca.gov/hazardouswaste/
perchlorate.Warning: Battery posts, terminals, and
related accessories contain lead and lead
compounds. Wash hands after handling.
Disclaimers
Consumer Information147

Contacting Tesla
For detailed information about your Model S,
go to www.teslamotors.com, click the
MY TESLA link, then enter your login credentials (or sign up to get these
credentials).
If you have any questions or concerns about
your Model S, call 1-877-79TESLA
(1-877 ‑798-3752).
Note: You can also use voice commands to
provide feedback to Tesla. Say "Note", "Report", "Bug note", or "Bug report" followed
by your brief comments. Model S takes a
snapshot of its systems, including screen
captures of the touchscreen and instrument
panel. Tesla periodically reviews these notes
and uses them to continue improving Model S. For details, see Using Voice Commands on
page 37).
Reporting Safety Defects - USIf you believe that Model S has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Tesla Motors.
If NHTSA receives similar complaints, it may
open an investigation. If it finds that a safety
defect exists in a group of vehicles, it may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your dealer,
or Tesla Motors.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to http://
www.safercar.gov; or write to: Administrator,
National Highway Traffic Safety, 1200 New
Jersey Avenue SE., Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from http://
www.safercar.gov.
Reporting Safety Defects - Canada
If you believe that your Model S has a defect
which could cause a crash or could cause injury or death, you should immediatelyinform Transport Canada, in addition tonotifying Tesla. To contact Transport Canada,
call their toll-free number: 1-800-333-0510.
Reporting Concerns
148Model S Owner's Manual