ECU TOYOTA C-HR 2023 Service Manual

971-3. Emergency assistance
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■Automatic Emergency Calls
If any airbag deploys, the system is designed to automatically call
the eCall control center.* The answering operator receives the vehi-
cle’s location, the time of the incident and the vehicle VIN, a nd
attempts to speak with the vehicle occupants to assess the situ a-
tion. If the occupants are unable to communicate, the operator
automatically treats the call as an emergency and contacts the
nearest emergency services provider (112 system, etc.) to descr ibe
the situation and request that assistance be sent to the locati on.
*: In some cases, the call cannot be made. (P. 9 9 )
■Manual Emergency Calls
In the event of an emergency,
press the “SOS” button to call
the eCall control center.* The
answering operator will deter-
mine your vehicle’s location,
assess the situation, and dis-
patch the necessary assis-
tance required.
Make sure to open the cover
before pressing the “SOS” but-
ton.
If you accidentally press the “SOS” button, tell the operator t hat you are
not experiencing an emergency.
*: In some cases, the call cannot be made. ( P. 9 9 )
Emergency Notification Services

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WARNING
■When the Emergency Call may not be made
● It may not be possible to make Emergency Calls in any of the following sit-
uations. In such cases, report to emergency services provider ( 112 sys-
tem, etc.) by other means such as nearby public phones.
• Even when the vehicle is in the cellular phone service area, i t may be
difficult to connect to the eCall control center if the recepti on is poor or
the line is busy. In such cases, even though the system attempt s to con-
nect to the eCall control center, you may not be able to connec t to the
eCall control center to make Emergency Calls and contact emerge ncy
services.
• When the vehicle is out of the cellular phone service area, th e Emer-
gency Calls cannot be made.
• When any related equipment (such as the “SOS” button panel, in dicator
lights, microphone, speaker, DCM, antenna, or any wires connect ing
the equipment) is malfunctioning, damaged or broken, the Emerge ncy
Call cannot be made.
• During an Emergency Call, the system makes repeated attempts t o
connect to the eCall control center. However, if it cannot conn ect to the
eCall control center due to poor radio wave reception, the syst em may
not be able to connect to the cellular network and the call may finish
without connecting. The red indicator light will blink for appr oximately 30
seconds to indicate this disconnection.
● If the 12-volt battery’s voltage decreases or there is a disconnection, the
system may not be able to connect to the eCall control center.
● The Emergency Call system might not work outside of EU area, depend-
ing on the available infrastructure in the country.
■ When the Emergency Call system is replaced with a new one
The Emergency Call system should be registered. Contact any aut horized
Toyota retailer or Toyota authorized repairer, or any reliable repairer.

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NOTICE
■To prevent damage
Do not pour any liquids onto the “SOS” button panel, etc., and do not impact
it.
■ If the “SOS” button panel, speaker or microphone malfunctions during
an Emergency Call or manual maintenance check
It may not be possible to make Emergency Calls, confirm the sys tem status,
or communicate with the eCall control center operator. If any o f the above
equipment is damaged, please consult any authorized Toyota reta iler or
Toyota authorized repairer, or any reliable repairer.

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Implementing Regulation
Implementing Regulation Annex1 PART3 User InformationConformity
1. DESCRIPTION OF THE ECALL IN-VEHICLE SYSTEM
1.1.Overview of the 112-based eCall in-vehicle
system, its operation and functionalities O
1.2.
The 112-based eCall service is a public ser-
vice of general interest and is accessible free
of charge.
O
1.3.
The 112-based eCall in-vehicle system is acti-
vated by default. It is activated automatically
by means of in-vehicle sensors in the event of
a severe accident. It will also be triggered
automatically when the vehicle is equipped
with a TPS system which does not function in
the event of a severe accident.
O
1.4.
The 112-based eCall in-vehicle system can
also be triggered manually, if needed. Instruc-
tions for manual activation of the system
O
1.5.
In the event of a critical system failure that
would disable the 112-based eCall in-vehicle
system, the following warning will be given to
the occupants of the vehicle
O

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2.4. Arrangements for data processing
2.4.1.
The 112-based eCall in-vehicle system is
designed in such a way as to ensure that the
data contained in the system memory is not
available outside the system before an eCall is
triggered. Additional remarks (if any):
O
2.4.2.
The 112-based eCall in-vehicle system is
designed in such a way as to ensure that it is
not traceable and not subject to any constant
tracking in its normal operation status. Addi-
tional remarks (if any):
O
2.4.3.
The 112-based eCall in-vehicle system is
designed in such a way as to ensure that data
in the system internal memory is automatically
and continuously removed.
O
2.4.3.1.
The vehicle location data is constantly over-
written in the internal memory of the system so
as always to keep maximum of the last three
up-to-date locations of the vehicle necessary
for the normal functioning of the system.
O
2.4.3.2.
The log of activity data in the 112-based eCall
in-vehicle system is kept for no longer than
necessary for attaining the purpose of han-
dling the emergency eCall and in any case not
beyond 13 hours from the moment an emer-
gency eCall was initiated.
O
Implementing Regulation Annex1 PART3 User InformationConformity

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3. INFORMATION ON THIRD PARTY SERVICES AND OTHER ADDED
VALUE SERVICES (IF FITTED)
3.1.Description of the operation and the functional-
ities of the TPS system/added value service  P. 102
3.2.
Any processing of personal data through the
TPS system/other added value service shall
comply with the personal data protection rules
provided for in Directives 95/46/EC and 2002/
58/EC.
O
3.2.1.
Legal basis for the use of TPS system and/or
added value services and for processing data
through them
The Euro-
pean Union
General
Data Pro-
tection Reg-
ulation
3.3.
The TPS system and/or other added value ser-
vices shall process personal data only on the
base of the explicit consent of the data subject
(the vehicle’s owner or owners).
O
3.4.
Modalities for data processing through TPS
system and/or other added value services,
including any necessary additional information
regarding traceability, tracking and processing
of personal data
 P. 102
3.5.
The owner of a vehicle equipped with a TPS
eCall system and/or other added value service
in addition to the 112-based eCall in-vehicle
system has the right to choose to use the 112-
based eCall in-vehicle system rather than the
TPS eCall system and the other added value
service.
O
3.5.1.Contact details for handling TPS eCall system
deactivation requests N/A
Implementing Regulation Annex1 PART3 User InformationConformity

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■ Certification for eCall

1111-3. Emergency assistance
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1131-3. Emergency assistance
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1151-3. Emergency assistance
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