check engine TOYOTA HIGHLANDER 2020 Owners Manual (in English)

4TABLE OF CONTENTS
HIGHLANDER_U
Emission inspection and mainte-nance (I/M) programs....... 398
6-3. Do-it-yourself maintenance Do-it-yourself service precau-tions ................................. 400
Hood .................................. 402
Positioning a floor jack ....... 403
Engine compartment .......... 404
Tires ................................... 411
Tire inflation pressure......... 423
Wheels ............................... 425
Air conditioning filter ........... 426
Electronic key battery ......... 428
Checking and replacing fuses ......................................... 429
Headlight aim ..................... 431
Light bulbs .......................... 432
7-1. Essential information Emergency flashers ........... 442
If your vehicle has to be stopped in an emergency .............. 442
If the vehicle is trapped in rising water ................................ 443
7-2. Steps to take in an emergency If your vehicle needs to be towed......................................... 445
If you think something is wrong ......................................... 448
Fuel pump shut off system ......................................... 449
If a warning light turns on or a warning buzzer sounds .... 450
If a warning message is dis- played .............................. 460
If you have a flat tire ........... 464
If the engine will not start ... 478
If you lose your keys .......... 479If the fuel filler door cannot be
opened ............................. 480
If the electronic key does not operate properly............... 481
If the vehicle battery is dis- charged ............................ 483
If your vehicle overheats .... 487
If the vehicle becomes stuck ......................................... 489
8-1. Specifications Maintenance data (fuel, oil level, etc.) .................................. 492
Fuel information ................. 503
Tire information .................. 505
8-2. Customization Customizable features ....... 515
8-3. Initialization Items to initialize ................ 527
9-1. For owners Reporting safety defects for U.S. owners ............................. 530
Seat belt instructions for Cana- dian owners (in French) ... 530
SRS airbag instructions for Canadian owners (in French)......................................... 532
Headlight aim instructions for Canadian owners (in French)
........ ................................. 53

9
What to do if... (Troubleshooting) ......................................... 542
Alphabetical Index.............. 545
7When trouble arises
8Vehicle specifications
9For owners
Index

5
HIGHLANDER_U
Please note that this manual
applies to explains all models
and all equipment, including
options. Therefore, you may find
some explanations for equip-
ment not installed on your vehi-
cle.
All specifications provided in this
manual are current at the time of
printing. However, because of
the Toyota policy of continual
product improvement, we
reserve the right to make
changes at any time without
notice.
Depending on specifications,
the vehicle shown in the illustra-
tions may differ from your vehi-
cle in terms of color and
equipment.
Approximately five hours after
the engine is turned off, you
may hear sound coming from
under the vehicle for several
minutes. This is the sound of a
fuel evaporation leakage check
and, it does not indicate a mal-
function.A wide variety of non-genuine
spare parts and accessories for
Toyota vehicles are currently
available in the market. You
should know that Toyota does
not warrant these products and
is not responsible for their per-
formance, repair, or replace-
ment, or for any damage they
may cause to, or adverse effect
they may have on, your Toyota
vehicle.
This vehicle should not be modi-
fied with non-genuine Toyota
products. Modification with
non-genuine Toyota products
could affect its performance,
safety or durability, and may
even violate governmental regu-
lations. In addition, damage or
performance problems resulting
from the modification may not
be covered under warranty.
The installation of a mobile
two-way radio system in your
vehicle could affect electronic
systems such as:

Multiport fuel injection sys-
tem/sequential multiport fuel
injection system
 Toyota Safety Sense 2.0
For your information
Main Owner’s Manual
Noise from under vehicle
after turning off the engine
Accessories, spare parts
and modification of your
To y o t a
Installation of a mobile
two-way radio system

6
HIGHLANDER_U
Anti-lock brake system
 SRS airbag system
 Seat belt pretensioner system
Be sure to check with your Toy-
ota dealer for precautionary
measures or special instructions
regarding installation of a mobile
two-way radio system.
The vehicle is equipped with
sophisticated computers that will
record certain data, such as:
• Engine speed/Electric motor speed (traction motor speed)
• Accelerator status
• Brake status
• Vehicle speed
• Operation status of the driving assist systems
• Images from the cameras
Your vehicle is equipped with cam-
eras. Contact your Toyota dealer for
the location of recording cameras.
The recorded data varies
according to the vehicle grade
level and options with which it is
equipped.
These computers do not record
conversations or sounds, and
only record images outside of
the vehicle in certain situations.
Data Transmission
Your vehicle may transmit the data
recorded in these computers to
Toyota without notification to you.
Data usage
Toyota may use the data recorded
in this computer to diagnose mal-
functions, conduct research and
development, and improve quality.
Toyota will not disclose the
recorded data to a third party
except:
• With the consent of the vehicle
owner or with the consent of the
lessee if the vehicle is leased
• In response to an official request by the police, a court of law or a
government agency
• For use by Toyota in a lawsuit
• For research purposes where the data is not tied to a specific vehi-
cle or vehicle owner
 Recorded image information
can be erased by your Toyota
dealer.
The image recording function can
be disabled. However, if the func-
tion is disabled, data from when the
system operates will not be avail-
able.
To learn more about the vehi-
cle data collected, used and
shared by Toyota, please visit
www.toyota.com/privacyvts/
.
If your Toyota has Safety Con-
nect and if you have subscribed
to those services, please refer to
the Safety Connect Telematics
Subscription Service Agreement
for information on data collected
Vehicle data recording
Usage of data collected
through Safety Connect
(U.S. mainland only)

12Pictorial index
HIGHLANDER_U
Precautions for winter season.... .......................................... P.319
To prevent freezing (windshield wiper de-icer) ............. P.330, 335
Precautions for car wash
*.................................................... P.389
Fuel filler door .................................................................... P.225
Refueling method ................................................................. P.225
Fuel type/fuel tank capacity ................................................. P.495
Tires..................................................................................... P.411
Tire size/inflation pressure ........................................... P.411, 499
Winter tires/tire chains ......................................................... P.319
Checking/rotation/tire pressure warning system .................. P.411
Coping with flat tires............................................................. P.464
Hood .................................................................................... P.402
Opening ............................................................................... P.402
Engine oil ............................................................................. P.495
Coping with overheating ...................................................... P.487
Warning messages .............................................................. P.460
Headlights........................................................................... P.214
Parking lights ..................................................................... P.214
Front turn signal lights ...................................................... P.208
Parking lights
*/daytime running lights............................. P.214
Front side marker lights .................................................... P.214
Front fog lights
*.................................................................. P.220
Stop/tail lights .................................................................... P.214
Tail lights............................................................................. P.214
Back-up lights
Shifting the shift lever to R ................................................... P.204
License plate lights............................................................ P.214
Rear turn signal lights ....................................................... P.208
Light bulbs of the exterior lights for driving
(Replacing method: P.432, Watts: P.501)

231-1. For safe use
HIGHLANDER_U
1
For safety and security
Adjust the angle of the seat-
back so that you are sitting
straight up and so that you do
not have to lean forward to
steer. ( P.138)
Adjust the seat so that you
can depress the pedals fully
and so that your arms bend
slightly at the elbow when
gripping the steering wheel.
( P.138)
Lock the head restraint in
place with the center of the
head restraint closest to the
top of your ears. ( P.147)
Wear the seat belt correctly.
( P.25)
WARNING
■Before driving
●Check that the floor mat is
securely fixed in the correct
place with all the provided
retaining hooks (c lips). Be espe-
cially careful to perform this
check after cleaning the floor.
●With the engine stopped and
the shift lever in P, fully depress
each pedal to the floor to make
sure it does not interfere with
the floor mat.
For safe driving
For safe driving, adjust the
seat and mirror to an appro-
priate position before driv-
ing.
Correct driving posture

461-1. For safe use
HIGHLANDER_U
Exhaust gas precau-
tions
Harmful substance to the
human body is included in
exhaust gases if inhaled.
WARNING
Exhaust gases include harmful
carbon monoxide (CO), which is
colorless and odorless. Observe
the following precautions.
Failure to do so may cause
exhaust gases enter the vehicle
and may lead to an accident
caused by light-headedness, or
may lead to death or a serious
health hazard.
■Important points while driving
●Keep the back door closed.
●If you smell exhaust gases in
the vehicle even when the ba
ckdoo
r is closed, open the win-
dows and have the vehicle
inspected at your Toyota dealer
as soon as possible.
■When parking
●If the vehicle is in a poorly venti-
lated area or a closed area,
s

uch as a garage, stop the
engine.
●Do not leave the vehicle with
the engine running for a long
tim

e.
If such a situation cannot
beavoide

d, park the vehicle in an
open space and ensure that
exhaust fumes do not enter th
eve

hicle interior.
●Do not leave the engine runningin an area with snow build-up,
or where it is snowing. If snow-
banks build up around the vehi-
cle while the engine is running,
exhaust gases may collect a
nd
e

nter the vehicle.
■Exhaust pipe
The exhaust system needs to be
checked periodically. If there is a
hole or crack caused by corro-
sion, damage to a joint or abnor-
mal exhaust noise, be sure to
have the vehicle inspected and
repaired by your Toyota dealer.

711-4. Theft deterrent system
HIGHLANDER_U
1
For safety and security
*: If equipped
■Items to check before lock-
ing the vehicle
To prevent unexpected trigger-
ing of the alarm and vehicle
theft, make sure of the following:
 Nobody is in the vehicle.
 The windows, moon roof (if
equipped) and panoramic
moon roof (if equipped) are
closed before the alarm is set.
 No valuables or other per-
sonal items are left in the
vehicle.
■Setting
Close the doors and hood, and
lock all the doors. The system will be set automatically after 30
seconds.
The security indicator changes from
being on to flashing when the sys-
tem is set.
■Canceling or stopping
Do one of the following to deac-
tivate or stop the alarms:
 Unlock the doors.
 Turn the engine switch to
ACC or ON, or start the
engine. (The alarm will be
deactivated or stopped after a
few seconds.)
■System maintenance
The vehicle has a mainte-
nance-free type alarm system.
■Triggering of the alarm
The alarm may be triggered in the
following situations:
(Stopping the alarm deactivates the
alarm system.)
●A person inside the vehicle opens
a door or hood, or unlocks the
vehicle.
Alarm*
The alarm uses light and
sound to give an alert when
an intrusion is detected.
The alarm is triggered in the
following situations when
the alarm is set:
 A locked door is unlocked or
opened in any way other
than using the entry func-
tion, wireless remote control
or mechanical key. (The
doors will lock again auto-
matically.)
 The hood is opened.
Setting/canceling/stop-
ping the alarm system

762-1. Instrument cluster
HIGHLANDER_U
*1: These lights turn on when the engine switch is turned to ON to
indicate that a system check is
being performed. They will turn off after the engine is started, or
after a few sec
onds. There may
be a malfunction in a system if a
light does not come on, or turn
off. Have the vehicle inspected
by your Toyota dealer.
*2: This light illuminates on the multi-information display.
*3: 7-inch display only : This light illu-
minates on the mu lti-information
display.
*4: This light comes on when the system is turned off.
*5: 4.2-inch display only: These lights turn on when the engine
switch is turned to ON to indicate
that a system check is being per-
formed. They will turn off after
the engine is started, or after a
few seconds. There may be a
malfunction in a system if a light
does not come on, or turn off.
Have the vehicle inspected by
your Toyota dealer.
*6: 7-inch display only
The indicators inform the driver
of the operating state of the
Rear passengers’ seat
belt reminder light
*2
(  P.453)
Tire pressure warning
light
*1 (  P.454)
(orange)
LTA indicator*2 ( P.454)
(flashes)
Stop & Start cancel indica-
tor
*3, 4, 5 (if equipped)
(  P.454)
(flashes)
Intuitive parking assist
OFF indicator
*1, 4, 6 (if
equipped) ( P.455)
(flashes)
RCTA OFF indicator*2, 4 (if
equipped) ( P.455)
(flashes)
PKSB OFF indicator*1, 4, 6
(if equipped) ( P.455)
(flashes or
illumi-
nates)PCS warning light*1
(  P.456)
Slip indicator
*1 (  P.456)
(flashes)
(U.S.A.)
Parking brake indicator*1
(  P.457)
(flashes)
(Canada)
Parking brake indicator*1
(  P.457)
(flashes)
Brake hold operated indi-
cator
*1 ( P.457)
WARNING
■If a safety system warning
light does not come on
Should a safety system light such
as the ABS and SRS warning
lights not come on when you start
the engine, this could mean that
these systems are not available to
help protect you in an accident,
which could result in death or seri-
ous injury. Have the vehicle
inspected by your Toyota dealer
immediately if this occurs.
Indicators

782-1. Instrument cluster
HIGHLANDER_U
Drive mode indicators
*1: 7-inch display only: This light illu-
minates on the multi-information
display.
*2: This light illuminates on the multi-information display.
*3: This light comes on when the system is turned off.
*4: These lights turn on when the engine switch is turned to ON to
indicate that a system check is
being performed. They will turn
off after the engine is started, or
after a few seconds. There may
be a malfunction in a system if a
light does not come on, or turn
off. Have the vehicle inspected
by your Toyota dealer.
*5: In order to confirm operation, the BSM outside rear view mirror
indicators illumina te in the follow-
ing situations:
 When the BSM function is
enabled on of the
multi-information display, the
engine switch is turned to ON.
 When the engine switch is in
ON, the BSM function is
enabled on of the
multi-information display. If the system is functioning cor-
rectly, the BSM outside rear
view mirror indicators will turn
off after a few seconds. If the
BSM outside rear view mirror
indicators do not illuminate or do
not turn off, there may be a mal-
function in the system. If this
occurs, have the vehicle
inspected by your Toyota dealer.
*6: This light illuminates on the out-
side rear view mirrors.
*7: When the outside temperature is approximately 37°F (3°C) or
lower, this indicator will flash for
approximately 10 seconds, then
stay on.
*8: This light illuminates on the cen-ter panel.
*9: 4.2-inch display only: These lights turn on when the engine
switch is turned to ON to indicate
that a system check is being per-
formed. They will turn off after
the engine is started, or after a
few seconds. There may be a
malfunction in a system if a light
does not come on, or turn off.
Have the vehicle inspected by
your Toyota dealer.
*10:7-inch display only
Eco drive mode indicator
*2
(  P.306)
Sport mode indicator
*2
(  P.306)
Mud & sand mode indica-
tor
*2 (if equipped)
(  P.308)
Rock & dirt mode indica-
tor
*2 (if equipped)
(  P.308)

812-1. Instrument cluster
HIGHLANDER_U
2
Vehicle status information and indicators
■Display items
 Odometer
Displays the total distance the vehi-
cle has been driven.
Trip meter A/trip meter B
Displays the distance the vehicle
has been driven since the meter
was last reset. Trip meters A and B
can be used to record and display
different distances independently.
Distance until next engine oil
change
Displays the distance the vehicle
can be driven until an oil change is
necessary.
■Changing the display
Each time the “ODO TRIP”
switch is pressed, the displayed
item will be changed. When the
trip meter is displayed, pressing
and holding the switch will reset
the trip meter.
■Pop-up display
In some situations the following
will be temporarily displayed:
Distance until next engine oil
change
Displays the distance until the next
engine oil change. This display will
be displayed in the following situa-
tions:
 When the engine switch is
turned to ON.
 When a warning message
indicating that oil mainte-
nance should be performed
soon or is required is dis-
played.
The brightness of the instrument
panel lights can be adjusted.
NOTICE
●The engine may be overheating
if the engine coolant tempera-
ture gauge is in the red zone
(H). In this case, immediately
stop the vehicle in a safe place,
and check the engine after it
has cooled completely.
(  P.487)
Odometer and trip meter
display
Changing the instrument
panel light brightness