TOYOTA HIGHLANDER HYBRID 2020 Owners Manual (in English)

4817-2. Steps to take in an emergency
HIGHLANDER HV_U
7
When trouble arises
your Toyota dealer.
1 Remove any dirt or foreign
matter from the wheel con-
tact surface.
If foreign matter is on the wheel
contact surface, the wheel nuts
may loosen while the vehicle is in
WA R N I N G
■Replacing a flat tire
●Do not touch the disc wheels or
the area around the brakes
immediately after the vehicle
has been driven.
After the vehicle has been
driven the disc wheels and the
area around the brakes will be
extremely hot. Touching these
areas with hands , feet or other
body parts while changing a tire,
etc. may result in burns.
●Failure to follow these precau-
tions could cause the wheel
nuts to loosen and the tire to fall
off, resulting in death or serious
injury.
• Never use oil or grease on the wheel bolts or wheel nuts.
Oil and grease may cause the
wheel nuts to be excessively
tightened, leading to bolt or disc
wheel damage. In addition, the
oil or grease can cause the
wheel nuts to loosen and the
wheel may fall off, causing an
accident and resulting in death
or serious injury. Remove any
oil or grease from the wheel
bolts or wheel nuts.
• Have the wheel nuts tightened with a torque wrench to 76 ft•lbf
(103 N•m, 10.5 kgf•m) as soon
as possible after changing
wheels.
• When installing a tire, only use wheel nuts that have been spe-
cifically designed for that wheel.
• If there are any cracks or defor-
mations in the bolt screws, nut
threads or bolt holes of the
wheel, have the vehicle
inspected by your Toyota
dealer.
• Do not attach a heavily dam-
aged wheel ornament, as it may
fly off the wheel while the vehi-
cle is moving.
●Observe the fo llowing precau-
tions.
Failure to do so may result in
serious injury:
• Do not try to remove the wheel ornament by hand. Take due
care in handling the ornament to
avoid unexpected personal
injury.
• Lower the spare tire completely to the ground before removing it
from under the vehicle.
■Replacing a flat tire for vehi-
cles with power back door
In cases such as when replacing
tires, make sure to turn off the
power back door main switch
(  P.526). Failure to do so may
cause the back door to operate
unintentionally if the power back
door switch is accidentally
touched, resulti ng in hands and
fingers being caught and injured.
Installing the spare tire

4827-2. Steps to take in an emergency
HIGHLANDER HV_Umotion, causing the tire to come off.
2
Install the spare tire and
loosely tighten each wheel
nut by hand by approximately
the same amount.
Turn the wheel nuts until the wash-
ers come into contact with the disc
wheel.
Disc wheel
Washer
3 Lower the vehicle.
4 Firmly tighten each wheel nut
two or three times in the order shown in the illustra-
tion.
Vehicles with wheel locks: Tighten
the wheel lock using the wheel lock
key after tightening the other wheel
nuts.
Tightening torque:
76 ft•lbf (103 N•m, 10.5 kgf•m)
1
Remove the center wheel
ornament by pushing from
the reverse side.
Be careful not to lose the wheel
ornament.
2Stand the tire against the
bumper with the inner sur-
face facing toward you. Pass
the hoist assembly and
WA R N I N G
■Stowing the flat tire
Failure to follow steps listed under
stowing the tire may result in
damage to the spare tire carrier
and loss of the tire, which could
result in serious injury or death.
Stowing the flat tire, jack
and all tools

4837-2. Steps to take in an emergency
HIGHLANDER HV_U
7
When trouble arises
holding bracket through
the wheel opening.
3 Fully depress the secondary
latch and install the
bracket to the hoist
assembly . 4
Lay the tire on the ground
with the outer surface (valve
stem) facing up.
5 Before raising the tire, make
sure that the hoist assembly
is perpendicular to the wheel
opening. (Try to place the tire
directly beneath the vehicle,
near where the wire cable is
hanging from.)
Valve stem
6 Using the jack handle and
adapter socket, tighten the
tire clamp bolt by turning it
clockwise until the tire is in
the correct position and two
clicks are heard as the jack
handle skips.

4847-2. Steps to take in an emergency
HIGHLANDER HV_U
7Confirm it is not loose after
tightening:
1 Push and pull the tire
2 Try rotating
Visually check to ensure tire is not
hung on surrounding parts.
If looseness or misassembly exists,
repeat steps 2 to 7.
8 Repeat step 7, any time the
tire is lowered or disturbed.
9 Stow the jack and all tools.
■The compact spare tire
●The compact spare tire is identi-
fied by the label “TEMPORARY
USE ONLY” on the tire sidewall.
Use the compact spare tire tempo-
rarily, and only in an emergency.
●Make sure to check the tire infla-
tion pressure of the compact
spare tire. ( P.511)
■When using the compact spare
tire
As the compact sp are tire is not
equipped with a tire pressure warn-
ing valve and transmitter, low infla-
tion pressur e of the spar e tire will
not be indicated by the tire pressure
warning system. Also, if you replace
the compact spare tire after the tire
pressure warning light comes on,
the light remains on.
■When the compact spare tire is
equipped
When driving wit h the compact spare tire installed, the vehicle
height will be diffe
rent than when
driving with standard tires.
■If you have a flat front tire on a
road covered with snow or ice
Install the compact spare tire on one
of the rear wheels of the vehicle.
Perform the following steps and fit
tire chains to the front tires:
1 Replace a rear tire with the com-
pact spare tire.
2 Replace the flat front tire with the
tire removed from the rear of the
vehicle.
3 Fit tire chains to the front tires.
WA R N I N G
■When using the compact
spare tire
●Remember that the compact
spare tire provided is specifi-
cally designed for use with your
vehicle. Do not use your com-
pact spare tire on another vehi-
cle.
●Do not use more than one com-
pact spare tire simultaneously.
●Replace the comp act spare tire
with a standard tire as soon as
possible.
●Avoid sudden acceleration,
abrupt steering, sudden brak-
ing and shifting operations that
cause sudden engine braking.
■When the compact spare tire
is attached
The vehicle speed may not be
correctly detected, and the follow-
ing systems may not operate cor-
rectly:
• ABS & Brake assist
• VSC
•TRAC
• EPS

4857-2. Steps to take in an emergency
HIGHLANDER HV_U
7
When trouble arises
WA R N I N G

4867-2. Steps to take in an emergency
HIGHLANDER HV_U
One of the following may be the
cause of the problem:
The electronic key may not be
functioning properly.
( P.489)
 There may not be sufficient
fuel in the vehicle’s tank.
Refuel the vehicle.
 There may be a malfunction
in the immobilizer system.
( P.79)
 There may be a malfunction
in the steering lock system.
 The hybrid system may be
malfunctioning due to an elec-
trical problem such as elec-
tronic key battery depletion or
a blown fuse. However,
depending on the type of mal-
function, an interim measure
is available to start the hybrid
system. ( P.487)
NOTICE
●Securely tighten the spare tire
clamp bolt to hold the spare
wheel carrier by the hook.
●Stow the flat tire in the spare tire
location. Failure to do so may
cause damage to the spare tire
carrier. Proper storage reduces
the possibility of i njury in a colli-
sion or during sudden braking.
●Have the flat tire repaired and
the spare tire replaced with it as
soon as possible.
■Proper storage of the spare
tire
●If the hoist assembly is slanted
when stowing a tire, the hoist
assembly may become stuck in
the wheel opening and the tire
may not be raised properly,
causing damage to the wheel or
the wire cable.
●Do not attempt to turn the spare
tire clamp bolt without a tire on
the hoist assembly, as doing so
may cause the wire cable to slip
off of the shaft inside the unit
and the wire cable may not be
able to be raised or lowered. If
the spare tire c lamp bolt has
been turned without a tire on the
hoist assembly and the wire
cable cannot be raised or low-
ered, contact your Toyota
dealer.
If the hybrid system
will not star t
Reasons for the hybrid sys-
tem not starting vary
depending on the situation.
Check the following and
perform the appropriate
procedure:
The hybrid system will not
start even though the cor-
rect starting procedure is
being followed. ( P.213)

4877-2. Steps to take in an emergency
HIGHLANDER HV_U
7
When trouble arises
One of the following may be the
cause of the problem:
 The 12-volt battery may be
discharged. ( P.491)
 The 12-volt battery terminal
connections may be loose or
corroded. ( P.416)
One of the following may be the
cause of the problem:
 One or both of the 12-volt bat-
tery terminals may be discon-
nected. ( P.416)
 The 12-volt battery may be
discharged. ( P.491)
Contact your Toyot a dealer if the
problem cannot be repaired, or if
repair procedures are unknown.
When the hybrid system does
not start, the following steps can
be used as an interim measure
to start the hybrid system if the
power switch is functioning nor-
mally.
Do not use this starting proce- dure except in cases of emer-
gency.
1
Pull the parking brake switch
to check that the parking
brake is set. ( P.224)
Parking brake indicator will come
on.
2 Shift the shift lever to P.
3 Turn the power switch to
ACC.
4 Press and hold the power
switch for about 15 seconds
while depressing the brake
pedal firmly.
Even if the hybrid system can be
started using the above steps,
the system may be malfunction-
ing. Have the vehicle inspected
by your Toyota dealer.
The interior lights and
headlights are dim, or the
horn does not sound or
sounds at a low volume.
The interior lights and
headlights do not turn on,
or the horn does not
sound.
Starting the hybrid sys-
tem in an emergency

4887-2. Steps to take in an emergency
HIGHLANDER HV_U
If the fuel filler door opener
switch cannot be operated,
remove the cover inside the
luggage compartment and
pull the lever to open the fuel
filler door.
 Using the lever to open the
fuel filler door may not allow
for an adequate reduction in
fuel tank pressure before refu-
eling. To prevent fuel from
If you lose your keys
New genuine mechanical
keys can be made by your
Toyota dealer using another
mechanical key and the key
number stamped on your
key number plate.
Keep the plate in a safe
place such as your wallet,
not in the vehicle.
NOTICE
■When an electronic key is lost
If the electronic key remains lost,
the risk of vehicle theft increases
significantly. Visit your Toyota
dealer immediately with all
remaining electronic keys that
were provided wit h your vehicle.
If the fuel filler door
cannot be opened
If the fuel filler door opener
switch cannot be operated,
contact your Toyota dealer
to service the vehicle. In
case where refueling is
urgently necessary, the fol-
lowing procedure can be
used to open the fuel filler
door.
Opening the fuel filler
door

4897-2. Steps to take in an emergency
HIGHLANDER HV_U
7
When trouble arises
spilling out, turn the cap
slowly when removing it.
During refueling, fuel may spill
out from the filler opening due
to air being discharged from
inside the fuel tank. There-
fore, fill the fuel tank carefully
and slowly.
■When the electronic key does
not work properly
●Make sure that the smart key sys-
tem has not been deactivated in
the customization setting. If it is
off, turn the functi on on. (Custom-
izable features: P.526)
●Check if battery-saving mode is
set. If it is set, cancel the function.
( P.147)
■Unlocking the door
Use the mechanical key
( P.130) in order to perform the
following operations:
If the electronic key
does not operate prop-
erly
If communication between
the electronic key and vehi-
cle is interrupted ( P.147)
or the electronic key cannot
be used because the battery
is depleted, the smart key
system and wireless remote
control cannot be used. In
such cases, the doors can
be opened and the hybrid
system can be started by
following the procedure
below.
Locking and unlocking
the doors

4907-2. Steps to take in an emergency
HIGHLANDER HV_U
1Locks all the doors
2 Unlocks all the doors
Turning the key unlocks the driver’s
door. Turning the key again unlocks
the other doors.
■Key linked functions
1 Closes the windows and the
moon roof
* (turn and hold)
2 Opens the windows and the
moon roof
* (turn and hold)
These settings must be customized
at your Toyota dealer.
*: If equipped
1 Ensure that the shift lever is
in P and depress the brake
pedal.
2 Touch the Toyota emblem
side of the electronic key to
the power switch.
When the electronic key is
detected, a buzzer sounds and the
power switch will turn to ON.
When the smart key system is
deactivated in customization set-
ting, the power s witch will turn to
ACC.
3 Firmly depress the brake
pedal and check that is
WA R N I N G
■When using the mechanical
key and operating the power
windows or moon roof (if
equipped)
Operate the power window or
moon roof after checking to make
sure that there is no possibility of
any passenger having any of their
body parts caught in the window
or moon roof. Also, do not allow
children to opera te the mechani-
cal key. It is possible for children
and other passengers to get
caught in the power window or
moon roof.
Starting the hybrid sys-
tem