TOYOTA RAV4 2020 Owners Manual (in English)

RAV4_OM_OM0R024U_(U)
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Pictorial indexSearch by illustration
For safety
and securityMake sure to read through them
(Main topics: Child seat, theft deterrent system)
Vehicle status
information and
indicatorsReading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows,
adjustment before driving
(Main topics: Keys, doors, seats)
Driving
Operations and advice which are necessary for
driving
(Main topics: Starting engine, refueling)
AudioOperating the Audio
(Main topics: Audio/visual, phone, Connected Services)
Interior featuresUsage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance
and careCaring for your vehicle and maintenance
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble
arisesWhat to do in case of malfunction and emergency
(Main topics: Battery discharge, flat tire)
Vehicle
specificationsVehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For ownersReporting safety defects for U.S. owners, and seat
belt and SRS airbag instructions for Canadian
owners
IndexSearch by symptom
Search alphabetically

2TABLE OF CONTENTS
For your information...................8
Reading this manual ................ 12
How to search .......................... 13
Pictorial index .......................... 14
1-1. For safe use Before driving ................... 26
For safe driving ................ 27
Seat belts ......................... 29
SRS airbags ..................... 33
Front passenger occupant classification system ...... 43
Exhaust gas precautions.. 48
1-2. Child safety Riding with children .......... 49
Child restraint systems..... 50
1-3. Emergency assistance Safety Connect ................ 65
1-4. Theft deterrent system Engine immobilizer system....................................... 70
Alarm................................ 73
2-1. Instrument cluster Warning lights and indicators....................................... 76
Gauges and meters (with 4.2- inch display) ................... 82
Gauges and meters (with 7- inch display) ................... 85
Multi-information display .. 89Fuel consumption information
....................................... 99
3-1. Key information Keys .............................. 102
3-2. Opening, closing and lock- ing the doors
Side doors ..................... 108
Back door ...................... 114
Smart key system .......... 128
3-3. Adjusting the seats Front seats .................... 134
Rear seats ..................... 135
Driving position memory 137
Head restraints .............. 140
3-4. Adjusting the steering wheel and mirrors
Steering wheel............... 142
Inside rear view mirror ... 143
Digital Rear-view Mirror . 145
Outside rear view mirrors .................................... 154
3-5. Opening, closing the win- dows and moon roof
Power windows ............. 156
Moon roof ...................... 159
Panoramic moon roof .... 162
4-1. Before driving Driving the vehicle ......... 169
Cargo and luggage ........ 175
Vehicle load limits .......... 178
1For safety and security
2
Vehicle status
information and
indicators
3Before driving
4Driving

3TABLE OF CONTENTS
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Trailer towing.................179
Dinghy towing ............... 191
4-2. Driving procedures Engine (ignition) switch (vehi-cles without smart key sys-
tem) ............................. 193
Engine (ignition) switch (vehi- cles with smart key system)
.................................... 194
Automatic transmission . 199
Turn signal lever............ 202
Parking brake ................ 203
Brake Hold .................... 206
4-3. Operating the lights and wipers
Headlight switch ............ 209
AHB (Automatic High Beam) .................................... 212
Fog light switch ............. 215
Windshield wipers and washer......................... 215
Rear window wiper and washer......................... 218
4-4. Refueling Opening the fuel tank cap.................................... 220
4-5. Using the driving support
systems
Toyota Safety Sense 2.0 223
PCS (Pre-Collision System) .................................... 229
LTA (Lane Tracing Assist) .................................... 237
RSA (Road Sign Assist) 247
Dynamic radar cruise control with full-speed range ... 250BSM (Blind Spot Monitor)
.................................... 260
Intuitive parking assist ... 270
PKSB (Parking Support Brake) .......................... 277
Parking Support Brake func- tion (static objects) ...... 282
Parking Support Brake func- tion (rear-crossing vehicles)
.................................... 288
Rear view monitor system .................................... 292
Toyota parking assist monitor .................................... 300
Panoramic view monitor 313
Stop & Start system....... 345
Driving mode s elect switch
.................................... 351
Multi-terrain Select (AWD vehicles) ...................... 353
Snow mode switch (AWD vehicles) ...................... 357
Downhill assist control sys- tem .............................. 358
Driving assist systems ... 360
4-6. Driving tips Winter driving tips .......... 367
Utility vehicle precautions ....

................................ 370
5-1. Basic function Buttons overview ........... 375
Menu screen.................. 377
Status icon..................... 378
“Setup” screen ............... 380
5Audio

4TABLE OF CONTENTS
5-2. Basic information before operation
Initial screen .................. 381
Touch screen................. 382
Home screen................. 384
Entering letters and num- bers/list screen operation
.................................... 385
Screen adjustment ........ 388
Linking multi-information dis- play and the system .... 389
5-3. Connectivity settings Registering/Connecting a Bluetooth
® device ....... 390
Setting Bluetooth
® details
.................................... 394
Wi-Fi
® Hotspot .............. 402
5-4. Apple CarPlay/Android Auto
Apple CarPlay
®/Android Auto
.................................... 407
5-5. Other settings General settings ............ 414
Voice settings ................ 418
Vehicle settings ............. 419
5-6. Using the audio/visual sys- tem
Quick reference............. 420
Some basics ................. 421
5-7. Radio operation AM/FM/SiriusXM (SXM) radio.................................... 425
5-8. Media operation USB memory................. 432
iPod/iPhone (Apple CarPlay) ........... 434Android Auto ..................
437
Bluetooth
® audio ........... 438
5-9. Audio/visual remote con- trols
Steering switches .......... 442
5-10.Audio settings Setup ............................. 444
5-11.Tips for operating the audio/visual system
Operating information .... 446
5-12.Voice command system operation
Voice command system 458
Command list ................ 461
5-13.Phone operation (Hands- free system for cellular
phones)
Quick reference ............. 465
Some basics .................. 466
Placing a call using the Blue- tooth
® hands-free system
.................................... 470
Receiving a call using the Bluetooth
® hands-free sys-
tem .............................. 473
Talking on the Bluetooth
®
hands-free system ....... 474
Bluetooth
® phone message
function ........................ 476
5-14.Phone settings Setup ............................. 481
5-15.What to do if... (Blue- tooth
®)
Troubleshooting............. 491

5TABLE OF CONTENTS
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5-16.Connected Services over-view
Connected Services ...... 495
Type A: Function achieved by using a smartphone or DCM.................................... 496
Type B: Function achieved by using DCM and the system
.................................... 498
Type C: Function achieved by using DCM .................. 499
Type D: Function achieved by using DCM and a smart-
phone .......................... 502
5-17.Connected Services opera- tion
Toyota Apps .................. 504
5-18.Setup Toyota Apps settings ..... 508
6-1. Using the air conditioning
system and defogger
Manual air conditioning sys- tem .............................. 510
Automatic air conditioning system ......................... 515
Heated steering wheel/seat heaters/seat ventilators 522
6-2. Using the interior lights Interior lights list ............ 525
6-3. Using the storage features List of storage features . 528
Luggage compartment fea- tures ............................ 5326-4. Using the other interior fea-
tures
Other interior features ... 537
Garage door opener ...... 548
7-1. Maintenance and care Cleaning and protecting the vehicle exterior ............ 558
Cleaning and protecting the vehicle interior ............. 561
7-2. Maintenance Maintenance requirements.................................... 564
General maintenance .... 565
Emission inspection and maintenance (I/M) programs.................................... 568
7-3. Do-it-yourself maintenance Do-it-yourself service precau-tions ............................. 569
Hood .............................. 571
Positioning a floor jack .. 572
Engine compartment ..... 574
Tires .............................. 581
Tire inflation pressure .... 595
Wheels .......................... 597
Air conditioning filter ...... 599
Wiper insert replacement .................................... 601
Wireless remote control/elec- tronic key battery ......... 604
Checking and replacing fuses .................................... 607
Light bulbs ..................... 609
6Interior features
7Maintenance and care

6TABLE OF CONTENTS
8-1. Essential informationEmergency flashers ...... 618
If your vehicle has to be stopped in an emergency.................................... 618
If the vehicle is trapped in ris- ing water...................... 619
8-2. Steps to take in an emer- gency
If your vehicle needs to be
towed........................... 621
If you think something is wrong .......................... 626
Fuel pump shut off system .................................... 627
If a warning light turns on or a warning buzzer sounds 628
If a warning message is dis- played.......................... 639
If you have a flat tire...... 642
If the engine will not start 651
If you lose your keys ..... 653
If the electronic key does not operate properly (vehicles
with smart key system) 653
If the vehicle battery is dis- charged ....................... 655
If your vehicle overheats 659
If the vehicle becomes stuck .................................... 6619-1. Specifications
Maintenance data (fuel, oil level, etc.) .................... 664
Fuel information............. 676
Tire information ............. 678
9-2. Customization Customizable features... 688
9-3. Initialization Items to initialize ............ 699
10-1.For owners Reporting safet y defects for
U.S. owners ................. 702
Seat belt instructions for Canadian owners (in
French) ........................ 703
SRS airbag instructions for Canadian owners (in
French) ........................ 704
What to do if... (Troubleshoot- ing) ............................. 714
Alphabetical Index ........ 717
8When trouble arises9Vehicle specifications
10For owners
Index

7TABLE OF CONTENTS
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Please note that this manual
applies to all models and
explains all equipment, including
options. Therefore, you may find
some explanations for equip-
ment not installed on your vehi-
cle.
All specifications provided in this
manual are current at the time of
printing. However, because of
the Toyota policy of continual
product improvement, we
reserve the right to make
changes at any time without
notice.
Depending on specifications,
the vehicle shown in the illustra-
tions may differ from your vehi-
cle in terms of equipment.
Approximately five hours after
the engine is turned off, you
may hear sound coming from
under the vehicle for several
minutes. This is the sound of a
fuel evaporation leakage check
and, it does not indicate a mal-
function.A wide variety of non-genuine
spare parts and accessories for
Toyota vehicles are currently
available in the market. You
should know that Toyota does
not warrant these products and
is not responsible for their per-
formance, repair, or replace-
ment, or for any damage they
may cause to, or adverse effect
they may have on, your Toyota
vehicle.
This vehicle should not be modi-
fied with non-genuine Toyota
products. Modification with non-
genuine Toyota products could
affect its performance, safety or
durability, and may even violate
governmental regulations. In
addition, damage or perfor-
mance problems resulting from
the modification may not be cov-
ered under warranty.
The installation of a mobile two-
way radio system in your vehicle
could affect electronic systems
such as:

Multiport fuel injection sys-
tem/sequential multiport fuel
injection system
 Toyota Safety Sense 2.0
For your information
Main Owner’s Manual
Noise from under vehicle
after turning off the engine
Accessories, spare parts
and modification of your
To y o t a
Installation of a mobile
two-way radio system

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Anti-lock brake system
 SRS airbag system
 Seat belt pretensioner system
Be sure to check with your Toy-
ota dealer for precautionary
measures or special instructions
regarding installation of a mobile
two-way radio system.
The vehicle is equipped with
sophisticated computers that will
record certain data, such as:
• Engine speed/ Electric motor speed (traction motor speed)
• Accelerator status
• Brake status
• Vehicle speed
• Operation status of the driving assist systems
• Images from the front camera (available only when certain
safety systems are activated,
which varies depending on
the vehicle specifications).
The recorded data varies
according to the vehicle grade
level and options with which it is
equipped.
These computers do not record
conversations or sounds, and
only record images outside of
the vehicle in certain situations.
 Data Transmission
Your vehicle may transmit the data
recorded in these computers to
Toyota without notification to you.
Data usage
Toyota may use the data recorded
in this computer to diagnose mal-
functions, conduct research and
development, and improve quality.
Toyota will not disclose the
recorded data to a third party
except:
• With the consen t of the vehicle
owner or with the consent of the
lessee if the vehicle is leased
• In response to an official request by the police, a court of law or a
government agency
• For use by Toyota in a lawsuit
• For research purposes where the data is not tied to a specific vehi-
cle or vehicle owner
 Recorded image information
can be erased by your Toyota
dealer.
The image recording function can
be disabled. However, if the func-
tion is disabled, data from when the
system operates will not be avail-
able.
To learn more about the vehi-
cle data collected, used and
shared by Toyota, please visit
www.toyota.com/privacyvts/
.
If your Toyota has Safety Con-
nect and if you have subscribed
to those services, please refer to
the Safety Connect Telematics
Subscription Service Agreement
Vehicle data recording
Usage of data collected
through Safety Connect
(U.S.mainland only)

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for information on data collected
and its usage.
To learn more about the vehi-
cle data collected, used and
shared by Toyota, please visit
www.toyota.com/privacyvts/
.
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an
air bag deployment or hitting a
road obstacle, data that will
assist in understanding how a
vehicle’s systems performed.
The EDR is designed to record
data related to vehicle dynamics
and safety systems for a short
period of time, typically 30 sec-
onds or less.
The EDR in this vehicle is
designed to record such data
as:
 How various systems in your
vehicle were operating;
 Whether or not the driver and
passenger safety belts were
buckled/fastened;
 How far (if at all) the driver
was depressing the accelera-
tor and/or brake pedal; and,
 How fast the vehicle was trav-
eling.
These data can help provide a
better understanding of the cir- cumstances in which crashes
and injuries occur.
NOTE: EDR data are recorded
by your vehicle only if a non-triv-
ial crash situation occurs; no
data are recorded by the EDR
under normal driving conditions
and no personal data (e.g.,
name, gender, age, and crash
location) are recorded. How-
ever, other parties, such as law
enforcement, could combine the
EDR data with the type of per-
sonally identifying data rou-
tinely acquired during a crash
investigation.
To read data recorded by an
EDR, special equipment is
required, and access to the
vehicle or the EDR is needed. In
addition to the vehicle manufac-
turer, other parties, such as law
enforcement, that have the spe-
cial equipment, can read the
information if they have access
to the vehicle or the EDR.

Disclosure of the EDR data
Toyota will not disclose the data
recorded in an EDR to a third party
except when:
• An agreement from the vehicle’s
owner (or the lessee for a leased
vehicle) is obtained
• In response to an official request by the police, a court of law or a
government agency
• For use by Toyota in a lawsuit
However, if necessary, Toyota may:
• Use the data for research on
Event data recorder