flat tire TOYOTA RAV4 2020 Owners Manual (in English)

RAV4_OM_OM0R024U_(U)
1
2
3
4
5
6
7
8
9
10
Pictorial indexSearch by illustration
For safety
and securityMake sure to read through them
(Main topics: Child seat, theft deterrent system)
Vehicle status
information and
indicatorsReading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows,
adjustment before driving
(Main topics: Keys, doors, seats)
Driving
Operations and advice which are necessary for
driving
(Main topics: Starting engine, refueling)
AudioOperating the Audio
(Main topics: Audio/visual, phone, Connected Services)
Interior featuresUsage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance
and careCaring for your vehicle and maintenance
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble
arisesWhat to do in case of malfunction and emergency
(Main topics: Battery discharge, flat tire)
Vehicle
specificationsVehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For ownersReporting safety defects for U.S. owners, and seat
belt and SRS airbag instructions for Canadian
owners
IndexSearch by symptom
Search alphabetically

5TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
5-16.Connected Services over-view
Connected Services ...... 495
Type A: Function achieved by using a smartphone or DCM.................................... 496
Type B: Function achieved by using DCM and the system
.................................... 498
Type C: Function achieved by using DCM .................. 499
Type D: Function achieved by using DCM and a smart-
phone .......................... 502
5-17.Connected Services opera- tion
Toyota Apps .................. 504
5-18.Setup Toyota Apps settings ..... 508
6-1. Using the air conditioning
system and defogger
Manual air conditioning sys- tem .............................. 510
Automatic air conditioning system ......................... 515
Heated steering wheel/seat heaters/seat ventilators 522
6-2. Using the interior lights Interior lights list ............ 525
6-3. Using the storage features List of storage features . 528
Luggage compartment fea- tures ............................ 5326-4. Using the other interior fea-
tures
Other interior features ... 537
Garage door opener ...... 548
7-1. Maintenance and care Cleaning and protecting the vehicle exterior ............ 558
Cleaning and protecting the vehicle interior ............. 561
7-2. Maintenance Maintenance requirements.................................... 564
General maintenance .... 565
Emission inspection and maintenance (I/M) programs.................................... 568
7-3. Do-it-yourself maintenance Do-it-yourself service precau-tions ............................. 569
Hood .............................. 571
Positioning a floor jack .. 572
Engine compartment ..... 574
Tires .............................. 581
Tire inflation pressure .... 595
Wheels .......................... 597
Air conditioning filter ...... 599
Wiper insert replacement .................................... 601
Wireless remote control/elec- tronic key battery ......... 604
Checking and replacing fuses .................................... 607
Light bulbs ..................... 609
6Interior features
7Maintenance and care

6TABLE OF CONTENTS
8-1. Essential informationEmergency flashers ...... 618
If your vehicle has to be stopped in an emergency.................................... 618
If the vehicle is trapped in ris- ing water...................... 619
8-2. Steps to take in an emer- gency
If your vehicle needs to be
towed........................... 621
If you think something is wrong .......................... 626
Fuel pump shut off system .................................... 627
If a warning light turns on or a warning buzzer sounds 628
If a warning message is dis- played.......................... 639
If you have a flat tire...... 642
If the engine will not start 651
If you lose your keys ..... 653
If the electronic key does not operate properly (vehicles
with smart key system) 653
If the vehicle battery is dis- charged ....................... 655
If your vehicle overheats 659
If the vehicle becomes stuck .................................... 6619-1. Specifications
Maintenance data (fuel, oil level, etc.) .................... 664
Fuel information............. 676
Tire information ............. 678
9-2. Customization Customizable features... 688
9-3. Initialization Items to initialize ............ 699
10-1.For owners Reporting safet y defects for
U.S. owners ................. 702
Seat belt instructions for Canadian owners (in
French) ........................ 703
SRS airbag instructions for Canadian owners (in
French) ........................ 704
What to do if... (Troubleshoot- ing) ............................. 714
Alphabetical Index ........ 717
8When trouble arises9Vehicle specifications
10For owners
Index

15Pictorial index
Precautions against winter season ...................................... P.367
To prevent freezing (windshield wiper de-icer)
*.................... P.520
Precautions against car wash
(Rain-sensing windshield wipers)
*....................................... P.559
Replacing the wiper insert ..................................... ............... P.601
Fuel filler door ............................................... ..................... P.220
Refueling method ............................................... .................. P.220
Fuel type/fuel tan k capacity ................................... .............. P.666
Tires.......................................................... ........................... P.581
Tire size/inflation pressure ................................... ................ P.671
Winter tires/tire chain ........................................ ................... P.367
Checking/rotation/tire pressure warning system
*................. P.581
Coping with flat tires......................................... .................... P.642
Hood ........................................................... ......................... P.571
Opening ............................................................................... P.571
Engine oil ..................................................... ........................ P.666
Coping with overheat ........................................... ................ P.659
Warning messages ............................................... ............... P.639
Headlights..................................................... ...................... P.209
Turn signal lights ............................................. .................. P.202
Parking lights ................................................. .................... P.209
Daytime running lights .. .................................................... P.209
Side marker lights ............................................. ................. P.209
Fog lights
*............................................................... ............ P.437
Stop lights/tail lights/turn s ignal lights .................... P.202, 209
Tail lights.................................................... ......................... P.209
Back-up lights
Light bulbs of the exterior lights for driving
(Replacing method: P.609, Watts: P.675)
E
F
G
H
I
J
K
L
M
N
O

691-3. Emergency assistance
1
For safety and security
ing agent will determine your
vehicle’s location, assess the
emergency, and dispatch the
necessary assistance required.
If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
Important! Read this informa-
tion before using Safety Con-
nect.
■Exposure to radio fre-
quency signals
The Safety Connect system
installed in your vehicle is a low- power radio transmitter and
receiver. It receives and also
sends out radio frequency (RF)
signals.
In August 1996, the Federal
Communications Commission
(FCC) adopted RF exposure
guidelines with safety levels for
mobile wireless phones. Those
guidelines are consistent with
the safety standards previously
set by the following U.S. and
international standards bodies.

ANSI (American National
Standards Institute) C95.1
[1992]
 NCRP (National Council on
Radiation Protection and
Measurement) Report 86
[1986]
 ICNIRP (International Com-
mission on Non-Ionizing Radi-
ation Protection) [1996]
Those standards were based on
comprehensive and periodic
evaluations of the relevant sci-
entific literature. Over 120 scien-
tists, engineers, and physicians
from universities, and govern-
ment health agencies and
industries reviewed the avail-
able body of research to
develop the ANSI Standard
(C95.1).
The design of Safety Connect
complies with the FCC guide-
lines in addition to those stan-
dards.
Safety information for
Safety Connect

962-1. Instrument cluster
Select to change each notification
method used to warn the driver
when the system recognizes
excess speed, no overtaking and
no-entry sign.
 “Notification Level”
Select to change e ach notification
level used to warn the driver when
the system recognizes a speed limit
sign.
■ Vehicle Settings
 PBD (Power Back Door)
(if equipped) ( P.118)
Select to set up the following items.
• System settings
Select to enable/disable the power
back door system.
• “Kick Sensor”
*
Select to enable/disable the kick
sensor.
• “Opening Adjustment”
Select the open position when
power back door is fully open.
•“Volume”
Select to set the volume of the
buzzer which sounds when the
power back door system operates.
*: Vehicles with hands free power
back door
 (Stop & Start system) (if
equipped) ( P.345)
Select to set the length of time the
Stop & Start system will operate
when the “A/C” switch of the air
conditioning system is on.
 “TPWS” (Tire Pressure Warn-
ing System) (if equipped) (
P.584)
• “Set Pressure”
Select to initialize the tire pressure
warning system.
• “Change Wheel” (except for mod-
els made in Japan
* without tire
inflation pressure display func-
tion)
Select to register the ID codes of
the tire pressure se nsors to the tire
pressure warning system.
• “Change Wheel” (for models
made in Japan
* without tire infla-
tion pressure display function)
Select to change the tire pressure
warning system sen sor ID code set.
To enable this function, a second
set of tire pressure warning system
sensor ID codes must be registered
by a Toyota dealer. For information
regarding changing the registered
ID code set, contact your Toyota
dealer.
*: The country of production is writ- ten on the Certification Regula-
tion label. ( P.665)
 “Scheduled Maintenance”
( P.565)
Select to reset the scheduled main-
tenance information (message indi-
cating maintenance is required and
distance until the next mainte-
nance) after all ma intenance is per-
formed.
■ Settings
 “Language”
Select to change the language on
the multi-information display.
“Units”

1744-1. Before driving
WA R N I N G
■When braking
●When the brakes are wet, drive
more cautiously.
Braking distance increases
when the brakes are wet, and
this may cause one side of the
vehicle to brake differently than
the other side. Also, the parking
brake may not securely hold the
vehicle.
●If the brake booster device does
not operate, do not follow other
vehicles closely and avoid hills
or sharp turns that require brak-
ing.
In this case, braking is still pos-
sible, but the brake pedal
should be depressed more
firmly than usual. Also, the brak-
ing distance will increase. Have
your brakes fixed immediately.
●Do not pump the brake pedal if
the engine stalls.
Each push on the brake pedal
uses up the reserve for the
power-assisted brakes.
●The brake system consists of 2
individual hydraulic systems; if
one of the systems fails, the
other will still operate. In this
case, the brake pedal should be
depressed more firmly than
usual and the braking distance
will increase. Have your brakes
fixed immediately.
■If the vehicle becomes stuck
(AWD models)
Do not spin the wheels exces-
sively when any of the tires is up
in the air, or the vehicle is stuck in
sand, mud, etc. This may damage
the driveline components or pro-
pel the vehicle forward or back-
ward, causing an accident.
NOTICE
■When driving the vehicle
●Do not depress the accelerator
and brake pedals at the same
time during driving, as this may
restrain the engine output.
●Do not use the accelerator
pedal or depress the accelera-
tor and brake pedals at the
same time to hold the vehicle on
a hill.
■Avoiding damage to vehicle
parts
●Do not turn the steering wheel
fully in either direction and hold
it there for an extended period
of time.
Doing so may damage the
power steering motor.
●When driving over bumps in the
road, drive as slowly as possible
to avoid damaging the wheels,
underside of the vehicle, etc.
■If you get a flat tire while driv-
ing
A flat or damaged tire may cause
the following situations.
●It may be difficult to control your
vehicle.
●The vehicle will make abnormal
sounds or vibrations.
●The vehicle will lean abnor-
mally.
Hold the steering wheel firmly and
gradually depress the brake pedal
to slow down the vehicle.
Information on what to do in case
of a flat tire ( P.642)

1804-1. Before driving
■Before towing
Check that the following conditions
are met:
●Ensure that your vehicle’s tires
are properly inflated. ( P.671)
●Trailer tires are inflated according
to the trailer manufacturer’s rec-
ommendation.
●All trailer lights work as required
by law.
●All lights work each time you con-
nect them.
●The trailer ball is set at the proper
height for the coupler on the
trailer.
●The trailer is level when it is
hitched.
Do not drive if the trailer is not
level, and check for improper
tongue weight, overloading, worn
suspension, or other possible
causes.
●The trailer cargo is securely
loaded.
●The rear view mirrors conform to
all applicable federal, state/provin-
cial or local regu lations. If they do
not, install rear view mirrors
appropriate for towing purposes.
Toyota warranties do not
apply to damage or mal-
function caused by towing a
trailer for commercial pur-
poses.
Contact your Toyota dealer for
further information about addi-
tional requirements such as a
towing kit, etc.WA R N I N G
■Trailer towing precautions
To tow a traile r safely, use
extreme care and drive the vehi-
cle in accordance with the trailer’s
characteristics and operating con-
ditions. Failure to do so could
cause an accident resulting in
death or serious injury. Vehicle
stability and brak ing performance
are affected by trailer stability,
brake setting and performance,
and the hitch. Your vehicle will
handle differently when towing a
trailer.
■To avoid accident or injury
●Do not exceed the TWR,
unbraked TWR, GCWR, GVWR
or GAWR.
●Vehicles with towing package: If
the gross trailer weight is over
2000 lb. (907 kg), a sway con-
trol device with sufficient capac-
ity is required.
●Adjust the tongue weight within
the appropriate range. Place
heavier loads as close to the
trailer axle as possible.
●Do not exceed 65 mph (104
km/h), the posted towing speed
limit or the spee d limit for your
trailer as set forth in your trailer
owner’s manual, whichever is
lowest. Slow down sufficiently
before making a turn, in cross
winds, on wet or slippery sur-
face, etc. to help avoid an acci-
dent. If you experience a
vehicle-trailer instability from
reducing a certain speed, slow
down and make sure you keep
your vehicle speed under the
speed of which you experience
the instability.
●Do not make jerky, abrupt or
sharp turns.

1884-1. Before driving
Please consult your dealer
when installing trailer lights, as
incorrect installation may cause
damage to the vehicle’s lights.
Please take care to comply with
your state’s laws when install-
ing trailer lights.
Your vehicle will handle differ-
ently when towing a trailer. Help
to avoid an accident, death or
serious injury, keep the following
in mind when towing:
Speed limits for towing a
trailer vary by state or prov-
ince. Do not exceed the
posted towing speed limit.
 Toyota recommends that the
vehicle-trailer speed limit is 65
mph (104 km/h) on a flat,
straight, dry road. Do not
exceed this limit, the posted
towing speed limit or the
speed limit for your trailer as
set forth in your trailer owner’s
manual, whichever is lowest.
Instability of the towing vehi-
cle-trailer combination (trailer
sway) increases as speed increases. Exceeding speed
limits may cause loss of con-
trol.
 Before starting out, check the
trailer lights, tires and the
vehicle-trailer connections.
Recheck after driving a short
distance.
 Practice turning, stopping and
reversing with the trailer
attached in an area away
from traffic until you become
accustomed to the feel of the
vehicle-trailer combination.
 Reversing with a trailer
attached is difficult and
requires practice. Grip the
bottom of the steering wheel
and move your hand to the
left to move the trailer to the
left. Move your hand to the
right to move the trailer to
right. (This is generally oppo-
site to reversing without a
trailer attached.) Avoid sharp
or prolonged turning. Have
someone guide you when
reversing to reduce the risk of
an accident.
 As stopping distance is
increased when towing a
trailer, vehicle-to vehicle dis-
tance should be increased.
For each 10 mph (16 km/h) of
speed, allow at least one
vehicle and trailer length.
 Avoid sudden braking as you
may skid, resulting in the
trailer jackknifing and a loss of
Connecting trailer lights
NOTICE
■Do not directly splice trailer
lights
Do not directly splice trailer lights.
Directly splicing trailer lights may
damage your vehicle’s electrical
system and cause a malfunction.
Trailer towing tips

2134-3. Operating the lights and wipers
4
Driving
• When the vehicle is cut in front of
by another vehicle
• When vehicles ahead are hidden
from sight due to repeated curves,
road dividers or roadside trees
• When vehicles ahead appear from
the faraway lane on a wide road
• When vehicles ahead have no lights
●The high beam may be turned off
if a vehicle ahead that is using fog
lights without using the headlights
is detected.
●House lights, street lights, traffic
signals, and illumi nated billboards
or signs may cause the high beam
to switch to the low beams, or the
low beams to remain on.
●The following factors may affect
the amount of time taken to turn
the high beam on or off:
• The brightness of headlights, fog lights, and tail lig hts of vehicles
ahead
• The movement and direction of vehicles ahead
• When a vehicle ahead only has
operational lights on one side
• When a vehicle ahead is a two- wheeled vehicle
• The condition of the road (gradi-
ent, curve, condi tion of the road
surface etc.)
• The number of passengers and amount of luggage
●The high beam may be turned on
or off when the driver does not
expect it.
●Bicycles or similar objects may not
be detected.
●In the situations shown below, the
system may not be able to accu-
rately detect surrounding bright-
ness levels. This may cause the
low beams to remain on or the
high beams to cause problems for
pedestrians, vehicles ahead or
other parties. In these cases,
manually switch between the high
and low beams.
• In bad weather ( rain, snow, fog,
sandstorms, etc.) • The windshield is obscured by
fog, mist, i ce, dirt, etc.
• The windshield is cracked or dam-
aged
• The camera sensor is deformed or dirty
• When the temperature of the cam- era sensor is extremely high
• Surrounding brightness levels are
equal to those of headlights, tail
lights or fog lights
• When headlights or tail lights of
vehicles ahead are turned off,
dirty, changing color, or not aimed
properly
• When the vehicle is hit by water,
snow, dust, etc. from a preceding
vehicle
• When driving through an area of intermittently changing brightness
and darkness
• When frequently and repeatedly driving ascending/descending
roads, or roads with rough, bumpy
or uneven surfaces (such as
stone-paved roads, gravel roads,
etc.)
• When frequently and repeatedly taking curves or driving on a wind-
ing road
• There is a highly reflective object ahead of the vehicle, such as a
sign or mirror
• The back of a vehicle ahead is highly reflective, such as a con-
tainer on a truck
• The vehicle’s headlights are dam- aged or dirty, or are not aimed
properly
• The vehicle is listing or titling due to a flat tire, a trailer being towed,
etc.
• The high beam and low beam are repeatedly being switched
between in an abnormal manner
• The driver believes that the high beam may be causing problems
or distress to other drivers or
pedestrians nearby