TOYOTA RAV4 HYBRID 2018 Owners Manual (in English)

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RAV4-HV_OM_OM42B81U_(U)
8When trouble arises
8-1. Essential informationEmergency flashers .......... 542
If your vehicle has to be stopped in an
emergency ...................... 543
8-2. Steps to take in an emergency
If your vehicle needs to be towed ..................... 544
If you think something is wrong ......... 550
If a warning light turns on or a warning buzzer
sounds ............................ 551
If a warning message is displayed......................... 560
If you have a flat tire.......... 581
If the hybrid system will not start ..................... 593
If the electronic key does not operate properly........ 595
If the 12-volt battery is discharged ................... 597
If your vehicle overheats ... 602
If the vehicle becomes stuck ............................... 607

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8-1. Essential information
Emergency flashers
Press the switch.
All the turn signals will flash.
To turn them off, press the switch
once again.
■Emergency flashers
If the emergency flashers are used for a long time while the hybrid system is
not operating (while the “READY” indicator is not illuminated), the 12-volt \
bat-
tery may discharge.
The emergency flashers are used to warn other drivers when the
vehicle has to be stopped in the road to a breakdown, etc.

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8-1. Essential information
8
When trouble arises
If your vehicle has to be stopped in an
emergency
Steadily step on the brake pedal with both feet and firmly depress it.
Do not pump the brake pedal repeatedly as this will increase the effort
required to slow the vehicle.
Shift the shift lever to N.
If the shift lever is shifted to N
After slowing down, stop the vehicle in a safe place by the road.
Stop the hybrid system.
If the shift lever cannot be shifted to N
Keep depressing the brake pedal with both feet to reduce vehicle
speed as much as possible.
To stop the hybrid system,
press and hold the power
switch for 2 consecutive sec-
onds or more, or press it briefly
3 times or more in succession.
Stop the vehicle in a safe place by the road.
Only in an emergency, such as if it becomes impossible to stop
the vehicle in the normal way, st op the vehicle using the follow-
ing procedure:
1
2
3
4
3
Press and hold for 2 seconds or more,
or press briefly 3 times or more
4
WARNING
■ If the hybrid system has to be turned off while driving
Power assist for the steering wheel will be lost, making the steering wheel
heavier to turn. Decelerate as much as possible before turning off the hybrid
system.
5

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8-2. Steps to take in an emergency
If your vehicle needs to be towed
The following may indicate a problem with your transmission. Contact
your Toyota dealer or commercial towing service before towing.
● The hybrid system warning message is displayed on the multi-infor-
mation display and the vehicle does not move.
● The vehicle makes an abnormal sound.
Do not tow with a sling-type truck
to prevent body damage.
If towing is necessary, we re commend having your vehicle
towed by your Toyota dealer or commercial towing service,
using a wheel-lift type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
If towing your vehicle with a wheel-lift type truck, use a towing
dolly. (→ P. 545, 548)
Situations when it is necessary to contact dealers before towing
Towing with a sling-type truck

5458-2. Steps to take in an emergency
RAV4-HV_OM_OM42B81U_(U)
8
When trouble arises
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45°.
Do not overly tighten the tie
downs or the vehicle may be dam-
aged.
Towing with a wheel-lift type truck
From the frontFrom the rear
Use a towing dolly under the rear
wheels. Use a towing dolly under the
front wheels.
Using a flatbed truck

5468-2. Steps to take in an emergency
RAV4-HV_OM_OM42B81U_(U)
If a tow truck is not available in an emergency, your vehicle may be
temporarily towed using cables or chains secured to the emergency
towing eyelets. This should only be attempted on hard surfaced roads
for at most short distance at under 18 mph (30 km/h).
A driver must be in the vehicle to steer and operate the brakes. The
vehicle’s wheels, drive train, axles, steering and brakes must be in
good condition.
Take out the towing eyelet.
Remove the eyelet cover using
a flathead screwdriver.
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body as shown in the
illustration.
Insert the towing eyelet into the
hole and tighten partially by
hand.
Emergency towing (vehicles with a towing eyelet)
Emergency towing procedure (veh icles with a towing eyelet)
1
2
3

5478-2. Steps to take in an emergency
RAV4-HV_OM_OM42B81U_(U)
8
When trouble arises
Tighten down the towing eyelet
securely using a wheel nut
wrench or hard metal bar.
Securely attach cables and chains to the towing eyelet.
Take care not to damage the vehicle body.
Enter the vehicle being towed and start the hybrid system.
If the hybrid system does not start, turn the power switch to ON mode.
Shift the shift lever to N and release the parking brake.
When the shift lever cannot be shifted: →P. 212
■While towing (vehicles with a towing eyelet)
If the hybrid system is off, the power assist for the brakes and steering will not
function, making steering and braking more difficult.
■ Wheel nut wrench (vehic les with a towing eyelet)
Wheel nut wrench is installed in the tool bag. ( →P. 582)
4
5
6
7

5488-2. Steps to take in an emergency
RAV4-HV_OM_OM42B81U_(U)
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■When towing the vehicle
■ While towing (vehicles with a towing eyelet)
● When towing using cables or chains, avoid sudden starts, etc. which place
excessive stress on the towing eyelets, cables or chains. The towing eye-
lets, cables or chains may become damaged, broken debris may hit peo-
ple, and cause serious damage.
● Do not turn the power switch off.
There is a possibility that the steering wheel is locked and cannot be oper-
ated.
■ Installing towing eyelets to the vehic le (vehicles with a towing eyelet)
Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing.
Be sure to transport the vehicle with all
four wheels raised off the ground. If the
vehicle is towed with the tires contacting
the ground, the drivetrain or related parts
may be damaged, the vehicle may fly off
the truck, or electricity generated by the
operation of the motor may cause a fire
to occur depending on the nature of the
damage or malfunction.

5498-2. Steps to take in an emergency
RAV4-HV_OM_OM42B81U_(U)
8
When trouble arises
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type
truck
● Do not tow the vehicle from the rear when the power switch is off. The
steering lock mechanism is not strong enough to hold the front wheels
straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle wh en towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■ To prevent damage to the vehic le during emergency towing
Do not secure cables or chains to the suspension components.
■ Recreational towing (beh ind motor home, etc.)
Never dinghy tow your vehicle to prevent
causing serious damage to the hybrid
transmission and AWD system.
(→P. 200)

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8-2. Steps to take in an emergency
If you think something is wrong
●Fluid leaks under the vehicle
(Water dripping from the air co nditioning after use is normal.)
● Flat-looking tires or uneven tire wear
● Engine coolant temperature gauge needle continually points higher
than normal
● Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the hybrid system
● Engine missing, stumbling or running roughly
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one side when driving on a level road
● Loss of brake effectiveness, spon gy feeling, pedal almost touches
the floor
If you notice any of the follow ing symptoms, your vehicle proba-
bly needs adjustment or repair. Contact your Toyota dealer as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms