key not detected TOYOTA RAV4 HYBRID 2020 Owners Manual (in English)

1303-2. Opening, closing and locking the doors
Vehicles with alarm: To prevent
unintended triggering of the alarm,
unlock the doors using the wireless
remote control and open and close
a door once after t he settings have
been changed. (If a door is not
opened within 60 seconds after
is pressed, the doors will be
locked again a nd the alarm will
automatically be set.)
In a case that the alarm is triggered,
immediately stop the alarm. ( P. 8 5 )
■Operation signals
Doors: A buzzer sounds and the
emergency flashers flash to indicate
that the doors have been
locked/unlocked using the entry
function or wireless remote control.
(Locked: Once; Unlocked: Twice)
Side windows and moon roof (if
equipped) or panoramic moon roof
(if equipped): A buzzer sounds to
indicate that the side windows and
moon roof or panoramic moon roof are operating us
ing the wireless
remote control.
■Security feature
Vehicles without smart key system
If a door is not opened within
approximately 60 s econds after the
vehicle is unlocked using the wire-
less remote control, the security fea-
ture automatically locks the vehicle
again.
Vehicles with smart key system
If a door is not opened within
approximately 60 s econds after the
vehicle is unlocked using the entry
function or wireles s remote control,
the security featur e automatically
locks the vehicle again. (However,
depending on the location of the
electronic key, the key may be
detected as being in the vehicle. In
this case, vehicle may be unlocked.)
■When the door cannot be
locked by the lock sensor on
the upper part of the door han-
dle (vehicles with smart key
system)
If the door will not lock even when
the topside sensor area is touched,
try touching both the topside and
underside sensor areas at the same
time.
When gloves are being worn,
remove the gloves.
■Door lock buzzer (vehicles with
smart key system)
If an attempt to lock the doors using
the entry function or wireless remote
control is made when a door is not
fully closed, a buzzer sounds contin-
uously for 5 seconds. Fully close the
door to stop the buzzer, and lock the
Multi-informa- tion dis-
play/BeepUnlocking func- tion
Exterior: Beeps 3 times
Interior: Pings once
Holding the
driver’s door han-
dle unlocks only
the driver’s door.
Holding the pas-
senger’s door
handle or press-
ing the back door
opener switch
unlocks all the
doors.
Exterior: Beeps twice
Interior: Pings once
Holding a door
handle or press-
ing the back door
opener switch
unlocks all the
doors.

1323-2. Opening, closing and locking the doors
■Using the door lock switch
1 Locks all the doors
2 Unlocks all the doors
■Using the inside lock but-
tons
1 Locks the door
2 Unlocks the door
The front doors can be opened by
pulling the inside ha ndle even if the
lock buttons are in the lock position.
■Locking the front doors from
the outside without a key
1 Move the inside lock button to
the lock position.
2 Close the door.
Vehicles without smart key system
The door cannot be locked if the key
is in the po wer switch.
Vehicles with smart key system
The door cannot be locked if the
power switch is in ACC or ON, or
the electronic key is left inside the
vehicle.
Depending on the position of the
electronic key, the key may not be
detected correctly and the door may
be locked.
■Open door warning buzzer
If the vehicle speed reaches 3 mph
(5 km/h), a buzzer sounds to indi-
cate that the door( s) or the hood is
not fully closed.
The open door(s) or hood is dis-
played on the multi-information dis-
play.
■When all the doors are locked
with the entry function (vehicles
with smart key system), wire-
less remote control or key
●The doors cannot be unlocked
with the door lock switch.
●The door lock switch can be reset
by unlocking all the doors with the
entry function (vehicles with smart
key system), wireless remote con-
trol or key.
The door cannot be opened
from inside the vehicle when the
lock is set.
Unlocking and locking the
doors from the inside
Rear door child-protector
lock

1363-2. Opening, closing and locking the doors
1Unlocks all the doors
The doors cannot be unlocked for 3
seconds after the doors are locked.
2Locks all the doors
Check that the door is securely
locked.
■Using the wireless remote
control
 P. 1 2 8
■Operation signals
A buzzer sounds and the emer-
gency flashers flash to indicate that
the doors have been
locked/unlocked using the entry
function (if equipped) or wireless
remote control. (Locked: once;
Unlocked: twice)
■Security feature
Vehicles without smart key system
If a door is not opened within
approximately 60 seconds after the
vehicle is unlocked using the wire-
less remote control, the security fea-
ture automatically locks the vehicle
again.
Vehicles with smart key system
If a door is not opened within
approximately 60 seconds after the
vehicle is unlocked using the entry
function or wireless remote control,
the security featu re automatically
locks the vehicle again. (However,
depending on the location of the electronic key, the key may be
detected as being
in the vehicle. In
this case, vehicle may be unlocked.)
■Using the door lock switch
 P.132
■Open
Raise the back door while
pressing up the back door
opener switch.
■Close
Lower the back door using the
back door handle , and make
sure to push the back door
down from the outside to close
it.
Be careful not to pull the back door
sideways when closing the back
door with the handle.
Unlocking and locking the
back door from the inside
Opening/closing the back
door (vehicles without
power back door)
A

1403-2. Opening, closing and locking the doors
(30 to 50 cm) from the rear
bumper.
Kick sensor
Hands Free Power Back
Door operation detection
area
Smart key system operation
detection area (P.148)
2 Perform a kick operation by
moving your foot to within
approximately 3.9 in. (10 cm)
of the rear bumper and then
pulling it back.
Perform the entire kick operation
within 1 second.
The back door will not start operat-
ing while a foot is detected under
the rear bumper.
Operate the Hands Free Power
Back Door without contacting the
rear bumper with your foot.
If another electronic key is in the
cabin or luggage compartment, it
may take slightly longer than nor- mal for the operation to occur.
Kick sensor
Hands Free Power Back
Door operation detection
area
3 When the kick sensor detects
that your foot is pulled back,
a buzzer will sound and the
back door will automatically
fully open/close.
If a foot is moved under the rear
bumper while the back door is
opening/closing, the back door will
stop moving.
If a foot is moved under the rear
bumper again during the halted
operation, the ba ck door will per-
form the rever se operation.
■Luggage compartment light
The luggage compartment light
turns on when the back door is
opened with the luggage compart-
ment light switch on.
When the power switch is turned to
OFF, the light will go off automati-
cally after 20 minutes.
A
B
C
A
B

1413-2. Opening, closing and locking the doors
3
Before driving
1On
2 Off
■Back door closer
In the event that the back door is left
slightly open, the back door closer
will automatically close it to the fully
closed position.
Whatever the state of the power
switch, the back door closer oper-
ates.
■Power back door operating con-
ditions
The power back door can automati-
cally open and close under the fol-
lowing conditions:
●When the power back door sys-
tem is enabled. ( P.108)
●When the power switch is in ON,
in addition to the above for the
opening operations, the back door
operates for any of the following
conditions:
• Parking brake is engaged
• The brake pedal is depressed
• The shift lever is in P.
■Operation of the power back
door
●A buzzer sounds and the emer-
gency flashers flash twice to indi-
cate that the back door is
opening/closing.
●When the power back door sys-
tem is disabled, the power back
door does not ope rate but it can
be opened and closed by hand.
●When the power back door auto-
matically opens, if an abnormality
due to people or objects is
detected, oper ation will stop.
■Jam protection function
Sensors are equipped on both sides
of the power back door. If anything
obstructs the power back door while
it is closing, the b ack door will auto-
matically operate in the opposite
direction or stop.
■Fall-down protection function
While the power back door is open-
ing automatically, applying exces-
sive force to it will stop the opening
operation to prevent the power back
door from suddenly shutting.
■Back door closing assist
If the back door is lowered manually
when the back door is stopped at an
open position, the back door will
fully close automatically.
■Back door reserve lock function
This function is a function which
reserves locking of all doors, before-
hand, when the power back door is
open.
When the following procedure is
performed, all the doors except the
power back door are locked and
then power back door will also be
locked at the same time it is closed.
1 Close all doors, except the back
door.
2 During the power back door clos-
ing operation, lock the doors
using the smart key system from
the side doors ( P.128) or the
wireless remote control.
(  P.128)
A buzzer sounds and the emer-
gency flashers flash to indicate that
all the doors have been closed and
locked.
●If the electronic key is placed
inside the vehicle after starting a
close operation via the door
reserve lock function, the elec-
tronic key may become locked
inside the vehicle.
●If the power back door does not
fully close due to the operation of

1503-2. Opening, closing and locking the doors
tact with, or is covered by the fol-
lowing metallic objects
• Cards to which al uminum foil is
attached
• Cigarette boxes that have alumi- num foil inside
• Metallic wallets or bags
• Coins
• Hand warmers made of metal
• Media such as CDs and DVDs
●When other wireless key (that
emits radio waves) is being used
nearby
●When carrying the electronic key
together with the following devices
that emit radio waves
• Portable radio, cellular phone, cordless phone or other wireless
communication devices
• Another vehicle’s electronic key or a wireless key that emits radio
waves
• Personal computers or personal digital assistants (PDAs)
• Digital audio players
• Portable game systems
●If window tint with a metallic con-
tent or metallic objects are
attached to the rear window
●When the electronic key is placed
near a battery charger or elec-
tronic devices
●When parking in a coin-operated
parking lot (Radio waves used to
detect vehicles may affect the
smart key system.)
■Note for the entry function
●Even when the electronic key is
within the effective range (detec-
tion areas), the system may not
operate properly in the following
cases:
• The electronic key is too close to the window or outside door han-
dle, near the ground, or in a high
place when the doors are locked
or unlocked.
• The electronic key is on the instru- ment panel, luggage cover or
floor, or in the door pockets or
glove box when the hybrid system is started or power switch modes
are changed.
●Do not leave the electronic key on
top of the instrument panel or near
the door pockets when exiting the
vehicle. Depending on the radio
wave reception conditions, it may
be detected by the antenna out-
side the cabin and the door will
become lockable from the outside,
possibly trapping the electronic
key inside the vehicle.
●As long as the electronic key is
within the effective range, the
doors may be locked or unlocked
by anyone. However, only the
doors detecting the electronic key
can be used to unlock the vehicle.
●Even if the electro
nic key is not
inside the vehicle, it may be possi-
ble to start the hybrid system if the
electronic key is near the window.
●The doors may unlock if a large
amount of water splashes on the
door handle, such as in the rain or
in a car wash when the electronic
key is within the effective range.
(The doors will au tomatically be
locked after approximately 60 sec-
onds if the doors are not opened
and closed.)
●If the wireless remote control is
used to lock the doors when the
electronic key is near the vehicle,
there is a possib ility that the door
may not be unlocked by the entry
function. (Use the wireless remote
control to unlock the doors.)
●Touching the door lock sensor
while wearing gloves may delay or
prevent lock operation. Remove
the gloves and touch the lock sen-
sor again.
●When the lock operation is per-
formed using the lock sensor, rec-
ognition signals will be shown up
to two consecutive times. After
this, no recognition signals will be
given.
●If the door handle becomes wet
while the electronic key is within

1513-2. Opening, closing and locking the doors
3
Before driving
the effective range, the door may
lock and unlock repeatedly. In that
case, follow the fo llowing correc-
tion procedures to wash the vehi-
cle:
• Place the electronic key in a loca-
tion 6 ft. (2 m) or more away from
the vehicle. (Take care to ensure
that the key is not stolen.)
• Set the electronic key to battery- saving mode to disable the smart
key system. ( P.149)
●If the electronic key is inside the
vehicle and a door handle
becomes wet during a car wash, a
message may be shown on the
multi-informatio n display and a
buzzer will sound outside the vehi-
cle. To turn off the alarm, lock all
the doors.
●The lock sensor may not work
properly if it com es into contact
with ice, snow, mud, etc. Clean
the lock sensor and attempt to
operate it again, or use the lock
sensor on the lower part of the
door handle.
●A sudden approach to the effec-
tive range or door handle may pre-
vent the doors from being
unlocked. In this case, return the
door handle to the original position
and check that the doors unlock
before pulling the door handle
again.
●If there is another electronic key in
the detection area, it may take
slightly longer to unlock the doors
after the door handle is gripped.
■When the vehicle is not driven
for extended periods
●To prevent theft of the vehicle, do
not leave the electronic key within
6 ft. (2 m) of the vehicle.
●The smart key system can be
deactivated in advance. ( P.700)
●Battery-saving mode can reduce
the power consumption of elec-
tronic keys. ( P.149)
■To operate the system properly
Make sure to carry the electronic
key when operating the system. Do
not get the electronic key too close
to the vehicle when operating the
system from the out side of the vehi-
cle.
Depending on the position and hold-
ing condition of the electronic key,
the key may not be detected cor-
rectly and the system may not oper-
ate properly. (The alarm may go off
accidentally, or the door lock pre-
vention may not operate.)
■If the smart key system does
not operate properly
●Locking and unlocking the doors:
Use the mechanical key. ( P.663)
●Starting the hybrid system:
P. 6 6 4
■Customization
Settings (e.g. smart key system)
can be changed.
(Customizable features: P.700)
If the smart key system has been
deactivated in a customized setting,
refer to the explanations for the fol-
lowing operations.
●Locking and unlocking the doors:
Use the wireless remote control or
mechanical key. ( P.128, 663)
●Starting the hybr id system and
changing power switch modes:
 P. 6 6 4
●Stopping the hybrid system:
P. 2 1 4

5476-4. Using the other interior features
6
Interior features
■Usable portable devices
Qi standard wireless charge stan-
dard can be used on compatible
devices.
However, not all Qi standard
devices and compat ibility are guar-
anteed.
Starting with mobile phones and
smartphones, it is aimed for low
power electrically s upplied portable
devices of no more than 5W.
■When covers and accessories
are attached to portable devices
Do not charge in situations where
cover and accessories not able to
handle Qi are attached to the porta-
ble device. Depending on the type
of cover and accessory, it may not
be possible to charge. When
charging is not performed even with
the portable devic e placed on the
charge area, remove the cover and
accessories.
■While charging, noise enters
the AM radio
Turn off the wireless charger and
confirm that the noise has
decreased. If the noise decreases,
continuously pushing the power
supply switch of the wireless char- ger for 2 seconds, the frequency of
the charger can be changed and the
noise can be reduced.Also, on that
occasion, the operation indicator
light will flash or
ange 2 times.
■Important points of the wire-
less charger
●If the electronic key cannot be
detected within the vehicle inte-
rior, charging cannot be done.
When the door is opened and
closed, charging may be tempo-
rarily suspended.
●When charging, the wireless
charging device and portable
device will get wa rmer, however
this is not a malfunction.
When a portable device gets
warm while char ging, charging
may stop due to the protection
function on the portable device
side. In this case, when the tem-
perature of the portable device
drops significantly, charge again.
■Operation sounds
When the power supply is turned
on, while searching for the portable
device a sound will be produced,
however this is not a malfunction.
■Certification for the wireless charger

6648-2. Steps to take in an emergency
1Ensure that the shift lever is
in P and depress the brake
pedal.
2 Touch the Toyota emblem
side of the electronic key to
the power switch.
When the electronic key is
detected, a buzzer sounds and the
power switch will turn to ON.
When the smart key system is
deactivated in customization set-
ting, the power switch will turn to
ACC.
3Firmly depress the brake
pedal and check that
is displayed on the multi-
information display.
4 Press the power switch
shortly and firmly.
In the event that t he hybrid system
still cannot be star ted, contact your
Toyota dealer.
■Stopping the hybrid system
Shift the shift lever to P, set the park-
ing brake and press the power
switch as you normally do when
stopping the hybrid system.
■Replacing the key battery
As the above proce dure is a tempo-
rary measure, it is recommended
that the electronic key battery be
replaced immediatel y when the bat-
tery is depleted. ( P.613)
■Alarm (if equipped)
Using the mechanical key to lock
the doors will not set the alarm sys-
tem.
If a door is unl ocked using the
mechanical key when the alarm sys-
tem is set, the alarm may be trig-
gered. ( P.85)
■Changing power switch modes
Release the brake pedal and press
the power switch in step 3 above.
The hybrid system does not start
and modes will be changed each
time the switch is pressed. ( P.216)
WA R N I N G
■When using the mechanical
key and operating the power
windows or the moon roof (if
equipped) or panoramic
moon roof (if equipped)
Operate the power window or the
moon roof or panoramic moon
roof after checking to make sure
that there is no possibility of any
passenger having any of their
body parts caught in the window
or the moon roof or panoramic
moon roof. Also, do not allow chil-
dren to operate the mechanical
key. It is possible for children and
other passengers to get caught in
the power window or the moon
roof or panoramic moon roof.
Starting the hybrid sys-
tem