VOLKSWAGEN GOLF 2010 User Guide

Consumer Protection
your aut ho rized Volkswagen dealer or gen Customer Represen tative has been
wagen offers additio na l assis ta nce th rough BBB a dispute resolution program adminis­
t ered by the Counc il of Better Business Bureaus.
The BBB
program is free of cha rge to
yo u but there are some vehicle age and mileage
so please BBB f o r
more
1
BBB please be prepa red to
p ro vide the inform atio n:
Your name and address
The Vehicle
The make, model, and model year of your
The date and current mileage of you r
veh ic le
A description of the concern with your
Th e BBB prog ram consists of two
parts: mediation and arbitration. Mediation means
that BBB staff
acce ptabl e re sol ution.
bitration hea ring.
Arbitratio n is a pr ocess
by which an impartial son makes a decision on you r claim. The arbitra­
tors are not connecte d wit h the automobile industry
and serve on a volun tary basis .
may attend
the hearing in perso n, be represented by an ney, bring witnesses, and give supporting of appearing in per son, you may quest a wri tten or even a teleph one arbit ration heari ng. Th e BBB mak e every effort to obtain
a final resol ution of your within 5 busi ness days of the hear ing (th at is, wit hin days of w hen your claim was unless state or Federal law
provides otherwise. then have the opportunity
to accept or reject the decision.
you accept the decision, the manufact ure r be required to its within the timeframe specified by
the arb itra to r.
al law, and the manufacturer not be required to
com ply with any part of the decision. State-Specific Warranty Enforcement Laws
Each sta te has enacted warranty enforcement
l aws (commo nly referred to as "lemon that
permit owners to obtain a replacement vehicle or a
refund of the purchase price under certain circum­
stances. Although the provisions of these laws
vary fr om state to state, their intent is to provide
owners wit h certain rights if they experience signifi­
ca nt service-relate d difficult ies with their new
To the extent
Volks- wage
n the opportunity to make any needed repairs
before the owner pursues other remed ies provided
by that state's
law (in req uired by state quests that the owner provide the written notifica­
tion) . Th e ow ner should send written notificat ion to:
Volkswagen Group of America, Customer CARE Hamlin Road Auburn Ml 4B326
Telephon e: 1 B22-B9B7
Consumer Protection

remedies. Please refer to the BBB
Volkswagen participates in BBB a
mediation/arbit ration program administered by the
Council
of Better Business Bureaus Wilson
Boulevard,
you have a problem arising under any Volkswa­gen written warranty , we request that you bring it
Volkswagen's attention. we are unable to resolve
it, you may a claim with BBB Claims must be with BBB within
six (6) months after the expiration of the warranty .
To file a claim with BBB
1
you have to provide your name and address , the
brand name and Vehicle
you are seeki ng.
BBB
staff may try to help reso lve your
d ispu te through mediation. mediation is not suc­
cessful , or if you do not wish to participate in medi­
ation , claims within the program's jurisdiction may
be presented to
an arbitrator at an informa l hear­
ing. The arbitrator's decision should ordinarily be
issued within
days from the time your complaint
is filed ; the re may be a delay of 7 days if you did
not first contact Volkswagen about your problem ,
or a delay of up to days if the arbitrator requests
an inspection /r eport by an impartial technical ex­
pert
or further investigation and report by BBB AU­
are requi red to use BBB
before pursu­
ing rights and remedies under any other state or Federal law.
California Emissions Warranties Californ
ia
1793.22(b ) creates a pre­
sumption that Volkswagen has had a reasonable
number
of attempts to conform the vehicle to its
applicable express warranties if, w ithin 18 months
from delivery to the buyer or
The same nonconformity (a failure to con form
to the written warranty that substantially impairs
the use, value . or safety
of the vehicle) results in a
condition that is to cause death or serious
bodily injury if the vehicle is driven AND the non­
conformity has been subject to repair two
or more
times by Volkswagen or its agents AND the buyer
or lesse e ha s dire ctly notified Volkswagen of the
need for the repair of the nonconformity;
The same nonconform ity has been subject to
repair 4 or more times by Volkswagen or its agents
AND the buyer has notified Volkswagen of the
need for the repair of the nonconformity ;
BE
Volkswagen Group of Ame ri ca,
repairs , re imbu rsement for money paid
to repair a veh icle or other expenses incurred as a
result of a vehicle nonconformity , repurchase or re­
placement of your vehicle , and compensation for
damages and remedies available under Volkswa -
gen's written warranty or applicable law.

Afterword
has always been Volkswagen 's policy to ously improve its products. Volkswagen, therefore,
reserves the right to make changes in design and
specifications , and to make additions or ments to its products without incurring any tion to factured.
Specif ica tions are subject
to change without notice. T
ext a
nd specifications in this manual are based on information and knowledge available at the time of printing.
May not be reproduced or translated in whole or
in part without consent of Volkswagen AG.
Volkswagen Group of America
For the environment
on environmentally friendly paper

California Emissions Warranties:
Edition :
English Part#: MY12CAEMWAR .23

that should always
b e heeded.
A rrow indicating that the section is contin­
ued on the next page .
Arrow marki
ng the end of a sec tio n .
This symb ol ind icates situa tions in which
t he vehicle must be stopped as quic kly as
possible.
Thi s sym bol indica tes regist ered trade­
mark
s. H owever, the absence of this sym-does not const itut e a wa iver of any
rights associated with intellectual property.
Cross referen ce to a warning of poten tial
property damage, in the same sec tion or
on the given page.
T ex ts
with this symbol contain information regarding hazardous situations which cause death or severe injuries if ignored.
Texts with this symbol contain information
regarding hazardous situations which could
cau se death or severe injuries if ignored.
Texts with this symbol contain information regarding hazardous situations which could cause minor to severe injuries if ignored .
Texts with this symbol contain information re­
garding situation s which could cause vehicle damage if ignored.
Texts with this symbol contain informa tion about the envi ronmen t and how you can
Texts wit h this symb ol co ntain supplementary info rmati on.

2
Before using . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
instructions . . . . . . . . . . . . . . . . . . . . . . 3
Device overview . . . . . . . . . . . . . . . . . . . . . . . . 6
Operation basics . . . . . . . . . . . . . . . . . . . . . . . 8
Audio mode
Radio mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Media mode . . . . . . . . . . . . . . . . . . . . . . . . . . .
CD changer . . . . . . . . . . . . . . . . . . . 34
Navigation
. .
.
to . . . . . . . . . 59
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Settings (SETUP)
........ .......... .............. 76

About this
At the end of this manual , you
A
Directions refer to the driving direction.
are only for orientation and are
merely used to help explain the text descriptions
and instruct ions.
options and models are described without being identified as optional equipment or model versions .
information in this manua l was corre ct at the
time of printing and only applies to factory fitted de­
vices. Discrepanc ies between the displays and
features
of the device and the descriptions in thi s
manual may be due to contin ued development of the devi ce and possible firmware updates. No commitment can be der ived from th e information ,
figures or descriptions in this manual.
you or lend your vehicle, please ensure that
this manual is in the vehicle and tha t any data or

steps extent:
basic safety instructions =>page 8.
Use data media suit able for Media mode =>page driving can distract the driver from traffic situations.
cles).
Setting the too high can damage
hearing . This can sure of the ears to
Sudden may occur when the audio source is changed or connected.
Please lower the volume before changing or connecting to an audio source .
Driving recommendations and traffic signs in the navigation system may differ from th e actual traffic situation.
and displays.
adjust your speed and driving style to road, traffic, weather, and visibility conditions.
data media tract the driver from traffic and to
Connecting cables of devices may obstruct the drive r.
Unmounted or improperly mounted external
devi ces can be thrown through the
on the stee ring wheel, strument panel , seat backs or between these
areas and the occupants. External devices
can cause serious injury in the event of an
acciden t, if th e airbag s
The center armrest can interfere with the e r' s elbow movement and thus cause
Always keep the armrest while driving.
can be caused by laser beam s if the housing of the CD is open ed .