front VOLKSWAGEN T-ROC 2021 Owner´s Manual

WARNING
The front passenger front airbag should be switched off only in exceptional circumstances.
To prevent damage to the airbag system, switch the front passenger front airbag on and off only
when the ignition is switched off.
It is the driver's responsibility to ensure that the key-operated switch is set to the correct position.
Switch off the front passenger front airbag only if in exceptional circumstances a child seat is fitted
on the front passenger seat.
Switch the front passenger front airbag back on again as soon as the child seat on the front
passenger seat is no longer being used.

WARNING
Do not leave the vehicle key in the key switch while driving.
Strong vibrations may cause the vehicle key to turn in the key switch, which could cause the front
passenger front airbag to be activated.
Untimely inflation of the front passenger front airbag could lead to serious or fatal injuries.

NOTICE
If the key bit is not inserted far enough, the key switch could be damaged when the key is turned.

NOTICE
Do not leave the vehicle key in the key switch, as this could result in damage to the interior door
trim, dash panel, key switch or vehicle key when the front passenger door is closed.
Safe transport of children
Introduction
This chapter contains information on the followingsubjects:
⇒ Types of child seat 
⇒ Fitting and using child seats 
⇒ Securing systems 
⇒ Securing a child seat with ISOFIX 
⇒ Securing child seats with a seat belt 

Using child seats can reduce the risk of injury to the child if there is an accident. Always use child
seats when driving with children.
Note the following:
Child seats are classified into groups depending on the size, age and weight of child for which they
are designed.
Various securing systems are used to secure child seats in the vehicle.
For safety reasons, child seats must always be fitted to the rear seats ⇒ Fitting and using child seats .
Volkswagen recommends child seats from the Volkswagen range of accessories. These child seats
have been developed and approved for use in Volkswagen vehicles.

WARNING
If children are not secured or are inadequately secured, they are at greater risk of serious or even
fatal injury. Please note the following:
Children who are either under twelve years of age or less than 150 cm tall must not be carried in the
vehicle if they are not secured in a suitable child seat while the vehicle is in motion. Regulations in
some countries may differ and must be complied with.
Always secure children in the vehicle in a suitable child seat. The seat used must be appropriate to
the child's height, weight and age.
Never fasten more than one child into one child seat.
Under no circumstances should children or babies be held in a passenger's or drivers lap while
driving.
Never leave a child unsupervised in a child seat.
Never allow a child to be carried in a vehicle without being properly secured, and never allow a child
to stand up or to kneel on a seat, or to sit incorrectly while the car is in motion. This is particularly
important for children carried on the front passenger seat. In an accident, children may sustain
serious injuries to themselves and others.
The child seat can provide maximum protection only if the seat belt is routed correctly around it.
Always ensure that the seat belt is routed as specified in the instructions provided by the child seat
manufacturer. If the seat belt is routed incorrectly, injuries may occur even in a minor accident.
After an accident, it is vital to replace any child seats that were in use during the accident, as they
could have sustained non-visible damage.
Types of child seat

Fig. 45 Illustration: airbag label on the B-pillar.
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Country-specific requirements
The standards and regulations governing the use of child seats and child seat securing mechanisms
differ from country to country. Not all countries allow you to transport children on the front
passenger seat. Legislation and legal requirements take precedence over the information given in
this owner's manual.
Information on fitting a child seat
Observe the following general information when fitting a child seat. This information is relevant
whatever child seat securing system is being used.
Read and follow the instructions provided by the child seat manufacturer ⇒ .
Whenever possible, fit all child seats to the rear seat behind the front passenger seat so that
children can exit the vehicle on the kerb side.
Adjust the seat belt height adjuster to the highest position.
When fitting on the front passenger seat, push the front passenger seat back fully and adjust the
seat to the highest position. Adjust the backrest to an upright position ⇒ Sitting position .
Always leave sufficient space around the child seat. If necessary, adjust the position of the seat in
front of it. When doing so, ensure that the driver or front passenger can still maintain a correct
sitting position ⇒ Sitting position .
The backrest of the child seat must lay as flat as possible against the vehicle seat backrest. If
necessary, adjust the seat backrest angle so that the child seat lies flush against the backrest. Once it
has been installed, if the child seat is touching the head restraint and therefore cannot be positioned
flush against the backrest, push the head restraint all the way up, or remove it and stow it securely
in the vehicle ⇒ Sitting position .
Airbag sticker
The vehicle may be provided with stickers giving important information about the front passenger
front airbag. The information on these stickers may vary from country to country. The stickers may
be provided at the following locations:
On the driver and/or front passenger sun visor ⇒ Fig. 44 .

On the B-pillar on the front passenger side ⇒ Fig. 45 .
It is essential to note the warning information shown on these stickers before installing a rear-facing
child seat ⇒ .
Risks involved in carrying children on the front passenger seat
If you are using a rear-facing child seat, the front passenger front airbag can cause critical or
potentially fatal injuries when it inflates ⇒ .
Rear-facing child seats may be used on the front passenger seat only if the front passenger front
airbag has been deactivated. A deactivated front passenger front airbag is indicated by the
continuously lit PASSENGER AIR BAG indicator lamp in the driver's field of vision.
PASSENGER AIR BAG indicator lamp ⇒ Indicator lamp .
If using a front-facing child seat, do not deactivate the front passenger front airbag. When fitting the
child seat, ensure that it is as far away as possible from the front passenger front airbag. The front
passenger front airbag can cause severe injuries when it inflates ⇒ .
Some child seats are not suitable for use on the front passenger seat. The child seat must be
specially approved by the manufacturer for use on the front passenger seat in vehicles with front
and side airbags. Volkswagen dealerships keep an up-to-date list of approved child seats.

DANGER
If you use a rear-facing child seat on the front passenger seat, the child in it is at increased risk of
sustaining critical or fatal injuries in the event of an accident.
Deactivate the front passenger front airbag. If the front passenger front airbag cannot be
deactivated, no rear-facing child seat may be used.
Move the front passenger seat as far back as possible and adjust to its highest position to create the
largest possible distance between the child seat and the front passenger front airbag.
Move the backrest to the upright position.
Adjust the seat belt height adjuster to the highest position.
Use only child seats that have been approved by the child seat manufacturer for use on a front
passenger seat with front and side airbags.

WARNING
There is a risk of injury if child seats are installed incorrectly.
Always read and follow the installation instructions and warning information provided by the child
seat manufacturer.

WARNING

There is a risk of injury if a front-facing child seat is on the front passenger seat.
Move the front passenger seat as far back as possible and adjust to its highest position to create the
largest possible distance between the child seat and the front passenger front airbag.
Move the backrest to the upright position.
Adjust the seat belt height adjuster to the highest position.
Use only child seats that have been approved by the child seat manufacturer for use on a front
passenger seat with front and side airbags.

WARNING
To help avoid injuries caused by inflation of a curtain airbag or side airbag:
Ensure that no children are seated within the airbag deployment zones ⇒ Airbag system .
Do not place any objects in the side airbag deployment zones.
Securing systems
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Different countries use different securing systems for safely fitting child seats in the vehicle.
Overview of securing systems
ISOFIX: ISOFIX is a standardised securing system for fitting child seats in the vehicle quickly and
safely. The ISOFIX attachment system creates a rigid connection between the child seat and the
vehicle body.
Compatible child seats have two rigid attachment arms that engage in ISOFIX attachment points at
the bottom of the backrest (on the outer rear seats). The ISOFIX securing system as described here is
specific to Europe ⇒ Securing a child seat with ISOFIX . An upper strap (top tether) and/or support
foot may sometimes have to be used in addition to the ISOFIX anchor points described above.
Three-point automatic seat belt. It is preferable to secure child seats using the ISOFIX system, if
available, rather than with a three-point automatic seat belt ⇒ Securing child seats with a seat belt .
Additional securing points:
Recommended child seat securing systems
Volkswagen recommends that child seats are secured as follows:
Infant carrier or rear-facing child seat: ISOFIX and support foot.
Front-facing child seat: ISOFIX and top tether and possibly also support foot.

WARNING

Incorrect use of the support foot can cause severe or fatal injuries.
Ensure that the support foot is always correctly and safely installed.
Securing a child seat with ISOFIX

Fig. 46 Markings identifying the ISOFIX anchor points for child seats.

Fig. 47 Illustration: fitting an ISOFIX child seat with attachment arms.
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Overview of child seat installation with ISOFIX and i-Size
The table below shows the options for securing ISOFIX or i-Size child seats to the ISOFIX anchor
points at the various possible seats in the vehicle.
Group Size class Front passenger seat Outer rear seats Centre rear seat
Group 0: up to 10 kg E X IL-SU X
Group 0+: up to 13 kg E X IL-SU X
D X X
C X X
Group 1: 9 to 18 kg D X IL-SU, IUF X

Group Size class Front passenger seat Outer rear seats Centre rear seat
C X X
B X X
B1 X X
A X X
Group 2: 15 to 25 kg – X IL-SU X
Group 3: 22 to 36 kg – X IL-SU X
i-Size child restraint system – X i-U X
Size class: the size class shown corresponds to the permissible weight range of the child using the
seat. The size class is indicated on the ECE approval label for child seats with universal or semi-
universal approval. The size class label is affixed to the child seat.
X: seat not suitable for securing an ISOFIX or i-Size child seat in this group.
IL-SU: seat suitable for installing an ISOFIX child seat with "semi-universal" approval. Refer to the
vehicle list supplied by the child seat manufacturer.
IUF: seat suitable for installing an ISOFIX child seat with "universal" approval.
i-U: seat suitable for installing a front-facing or rear-facing i-Size child seat with "universal" approval.
i-UF: seat suitable for installing a front-facing i-Size child seat with "universal" approval.
Installing child seats with ISOFIX/i-Size
Observe and follow the instructions ⇒ Fitting and using child seats .
Pull on both sides of the child seat to check whether the seat has clicked properly into place.
Securing child seats with a seat belt
First read and observe the introductoryinformation and safety warnings⇒Introduction 
If you want to fit a child seat from the "universal" (u) approval category in your vehicle, you must
first ensure that it is approved for the seat position in question. Important information is given on
the orange ECE approval label on the child seat. Installation options are shown in the table below.
Securing a child seat with a seat belt
Observe and follow the instructions ⇒ Fitting and using child seats .
Fasten the seat belt and guide it through the child seat as described in the child seat manufacturer's
instructions.
Ensure that the seat belt is not twisted.

Depending on the vehicle equipment, the high-visibility waistcoat may be located in a stowage
compartment in the front door trim or in the stowage compartment on the front passenger side
⇒ Driver door , ⇒ Front passenger side .
The high-visibility waistcoat must comply with legal requirements.
Fire extinguisher
Depending on the equipment, a fire extinguisher may be located in a holder in the footwell under
the front passenger seat.
The fire extinguisher must meet legal requirements, be ready for use at all times and be checked on
a regular basis (see inspection seal on the fire extinguisher).

WARNING
In the event of a sudden driving or braking manoeuvre or accident, loose objects could be flung
though the vehicle and cause severe injuries.
Always secure the first-aid kit, warning triangle and fire extinguisher safely in the holders in the
vehicle.
Stow the high-visibility waistcoat in the stowage compartments so that it can be easily accessed.
Information call, breakdown call and emergency call service

Fig. 49 In the roof console: control for voice services.
With some equipment levels, a control may be installed in the roof console. Pressing the buttons ,
and ⇒ Fig. 49  enables you to access the following voice services: information call,
breakdown call and emergency call service.
The required connection is established by a factory-fitted control unit. A connection to a telephone
call centre will be established when you initiate one of the voice services.
Indicator lamp
The control is equipped with an indicator lamp ⇒ Fig. 49  (arrow). This displays the following
statuses:
Off: all voice services are deactivated.
Flashing red for approx. 20 seconds after the ignition is switched on: at least one voice service is
disabled.

Keyless locking and starting system Keyless Access
Introduction
This chapter contains information on the followingsubjects:
⇒ Unlocking or locking the vehicle with  
⇒ Troubleshooting 
The Keyless Access locking and starting system enables the vehicle to be locked and unlocked
without active use of the key. For this purpose, a valid vehicle key must be within the vehicle's
range.
Unlocking or locking the vehicle with Keyless Access

Fig. 52 Keyless Access: operating ranges.

Fig. 53 In the door handle: sensors.
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Unlocking and locking the vehicle
Touch the sensor ⇒ Fig. 53Ⓐ  on the inside of the driver or front passenger door handle.
Switch off the ignition.
Close driver or front passenger door.
Touch the sensor ⇒ Fig. 53Ⓑ  on the outside of the driver or front passenger door handle.

Vehicle unlocking is confirmed by all the turn signals flashing twice and locking by the turn signals
flashing once.
Locking and unlocking the boot lid
When the vehicle is locked, the boot lid will be unlocked automatically if you open it when a vehicle
key is located within the operating range of the boot lid ⇒ Fig. 52 .
The boot lid is locked automatically after it is closed.
If the vehicle is completely unlocked, the boot lid will not lock automatically when closed.
Temporarily deactivating Keyless Access
Keyless Access can be deactivated temporarily as described below so that the vehicle cannot be
unlocked and started due to misuse by unauthorised third parties.
Lock the vehicle with the button in the vehicle key.
In addition, touch the sensor on the outside of the door handle ⇒ Fig. 53Ⓑ  once within five
seconds. Do not reach into the door handle.
Keyless Access is temporarily deactivated.
Check deactivation by waiting for at least ten seconds and then pull the door handle again. It should
not be possible to open the door.
When the vehicle is next unlocked, it can be unlocked only using the vehicle key. The Keyless Access
locking and starting system is reactivated the next time the vehicle is unlocked.
Operating the convenience functions
All electric windows and the glass roof can be closed automatically.
Keep a finger on the sensor ⇒ Fig. 53Ⓑ  of the driver or front passenger door handle for a few
seconds until the windows and glass roof are closed.
The sensor functions can be set in the Vehicle settings menu in the Infotainment system
⇒ Infotainment system controls and displays .

The unlocking function is deactivated for a few seconds so that you can check that the vehicle has
been locked successfully.

If the message Keyless Access system faulty appears on the instrument cluster display, there may be
a malfunction in the Keyless Access system. Go to a qualified workshop.

If there is no vehicle key in the vehicle or if it is not detected, a message will be shown on the
instrument cluster display. This may occur if the vehicle key is subject to interference by another