service AUDI Q7 2020 Owner´s Manual

4M1012721BA
Foreword
Thank you for choosing an Audi - we value your trust in us.
Your new Audi will allow you to experience the best in groundbreaking technology and premium quality
equipment that a vehicle has to offer. We recommend that you read your Owner's Manual thoroughly
so that you quickly become acquainted with your Audi and make use of all of its features.
In addition to explaining how the different features work, we provide many useful tips and information
concerning your safety, how to care for your vehicle, and how to maintain your vehicle's value. We also
give you useful tips and information on how to drive your vehicle more efficiently and in an environ-
mentally-friendly manner.
We hope you enjoy driving your Audi and we wish you safe and pleasant motoring.
AUDI AG

A WARNING
Operating, servicing and maintaining a passenger vehicle or
off-highway motor vehicle can expose you to chemicals includ-
ing engine exhaust, carbon monoxide, phthalates, and lead,
which are known to the State of California to cause cancer and
birth defects or other reproductive harm. To minimize expo-
sure, avoid breathing exhaust, do not idle the engine except as
necessary, service your vehicle in a well-ventilated area and
wear gloves or wash your hands frequently when servicing
your vehicle. For more information go to www.P65Warnings.
ca.gov/passenger-vehicle.

4M1012721BA
Table of contents

Assist systems...................
Assist systems...................
General informationiie: « . cies. ene es
Surrounding area detection............
Switching the systems on and off.......
Driving information..............
Speed warning system..............-.
Camera-based traffic sign recognition...
Traffic light information..............
Night vision assist... .........0..000.
Integrated Toll Module...............
Driver assistance.................
Cruise control system.............0--
EfTClenGyOSSISt saws « « cawe « x caw « « aaw
Adaptive cruise assist................
Distance warning.................0-5
Lane departure warning...............
Audi pressense « swiss se seca « seuve » srevese
Side assist... 0.0... cece eee ee eee
Exit WarKING sees 5 x meus 5 2 eee 5 oe eee es
Intersection assistant................
Emergency assist.............0..0...
Parking and maneuvering.......
TintrOGUCHION s & amano: « x sanwese « = smossen a w asians
Parking aid plus.................0005
Rearview camera and peripheral cameras .
Rear cross-traffic assist. ..........00..
Infotainment system............
Telephone)... « - cseswis ss eee oo eave 6 vee
Introduction................ 0.00 eee
Using the Audi phone box.............
Using the telephone..................
M@SSaQ@S ans = : eenu sy eRe ys aeeS so ees
SOttinG Sica sa aus oe seca + warems ¥ wee
Instrument cluster...............000.
Troubleshooting sass ss eee ss ees ss ees
PIC P-COM TE CG occ. 5 5 soseeee 6 5 serie oo eee
Generalinformation.................
Audi connect Infotainment............
Using a Wi-Fi hotspot................
Audi connect Infotainment services.....
Audi connect vehicle control services. ...
SOPGINGS sacs +o aeowens w evewens a x euswoe a» eemeoe 182
Troubleshooting..............2.ee eee 183
Errengenieycalls: « «ec i vais sean s 184
Overview... .. 02... eee eee eee 184
Emergency call «is. .cesess eesu es reese 184
Online roadside assistance............ 185
Navigation................0 eee eee 186
Opening navigation.................. 186
myAudi navigation................04. 186
Entering adestination................ 187
Stopping route guidance.............. 191
Ma picwsns s % suweave a & sumcous ¥ & semeaus wo canes a a ona 192
Personal route assistance............. 194
Alternative routes’. << ses << eee + + verre 194
Additional functions................. 195
Satellite map............... 02 eee 196
Map Update: « eves 2» exaw ¢ » eee cv cea 197
Traffic informationies « ¢ osc +o eee sv ewe 198
Options and settings...............0. 199
REGO). coasic. i 2 siscie 2 6 weswees oats oo aves 202
Openingthe:radios. « cers « » sess w + anenece 202
Radio functions..................--. 203
Online fadiOwes « » ssa x e eas a & ewe 3 2 Ee 206
Options and settings................. 207
Troubleshooting............+-eeee eee 209
a) fo! be ee re 210
General
information................. 210
SD card reader&#39;s = esas < ¢ cows < eae s x Hee 210
DYD:diive
« ssc: © 2 sence © o couwoe wo evenene © oe 210
Bluetooth audio player............... 211
Online Media : : eves se sees se eeen te oes 212
AmazoniAlex@ios: « cim «2 en se wns a 2 213:
Multimedia connections.............. 213
Rear Seat Entertainment preparation.... 214
Playing Medias « «sss 4 6 srenne a 6 aves ¥ & we 215
Options and settings................. 219
Supported media and file formats...... 221
Troubleshooting esc 2 2 wee ts wie oo wee 222

Table of contents


Audi smartphone interface...... Z23,
Setup... eect ee 223
TrOuUBLESHOOtING wees « & wees « 2 eos so eee 224
Additional settings.............. 225
System settingS.......0seeecceeveees 225
Connected devices ...... 0.0... 000 e eee 226
Legalinformation..................5 227
Maintenance and Care........... 229
Checking and Filling............. 229
Fuel... 2. cece eee eee eee eee 229
Refuelingjecs ss sees se ane + eeee § s peme 230
Emissions control system...........4. 232
Engine compartment................. 233
ERGINGOtls seus 2 x seme « ¥ neue =e oRBER Fae 236
Cooling:system . « sscses v < ssesens vo eevee so ave 239
Brake fluid... 2... eee eee eee 241
Electrical SySteMi wis ¢ scm ae mews eg ey 242
Battery: « & cess 6 6 ceva © 5 mews « wenn ¥ © oi 242
Windshield washer system...........- 244
Service interval display............... 245
Wheels ........ 0... eee 246
Wheels and Tires . . 246
Tire pressure monitoring system....... 263
RUMMFLAR EINES: « cose = x once 2m seuse = 0 sees 265
Care and cleaning................ 267
General
information wo. ceo saeco es 267
Car washes...............2..20.00005 267
Cleaning and care information......... 268
Taking your vehicle out of service....... 272
Troubleshooting................. 273
Emergency assistance........... 273
General information................. 273
EQUIPITICNE sass ¢ ¢ eens + eeen a 3 ces 3s He 273
Tire mobility kit ose: <2 cere ae eee se ees 273
Replacing wheels..............000005 275
Jump starting.....................0. 278
TOWING scsvss = ¢ wesos « § eeons & 2 Keres 4 = HES 280
Fuses and bulbs.................. 283
FUSES an + x css 5 © ames + © eRe = Beem He 283
BULDSisi0e svowave 4 6 oniuen a a stants a Hanon w 8 ave 287
Customer information........... 288
Data privacy..................000. 288
Image recording............seeeeeees 288
Datamemoniesy. « s sscams sv sume ov ene a 0s 288
Transmitted information.............. 289
Accessories and technical
CHANGES... 1... eee eee eee 292
Warranty......... 00-000. e eee eee 292
Audi Literature Shop..............00. 292
Driving in other countries............. 292
Maintenance, repairs, and technical
MOGIFIcAatIONS vase x x mem = x saw x 2 sue 292
Accessories and parts................ 294
Reporting Safety Defects.............. 294
Declaration of compliance for
telecommunications equipment and
electronic systems............---0000- 295
Technical data..................8. 297
Identification data................00. 297
Vehicle dataiscs: = s xews 2s eens sp oes ye 297
Index... 0.2... eee 299

4M1012721BA

Instrument cluster

Instrument cluster
Instrument cluster overview
3:50™
12/5/2019
2800 mi
CHL Oe
Fig. 2 Instrument cluster overview (Audi virtual cockpit)
Depending on the vehicle equipment, the follow-
ing items may appear in the instrument cluster:

@) Display
— Engine coolant temperature =E . . 13
(2) Left dial
13 12 12
(S) Status line (one or two lines)
) Right dial
— Convenience display
— Speedometer
Fuellevel VY ......... 0... e ee eee 231
Right additional display with speed-
ometer
(9) Left additional display with:
— Gear... eee eee ee eee eee 96
— Audi drive select mode ......... 108
Z\ WARNING
If there is a severe malfunction in the instru-
ment cluster, the display may turn off. The
indicator light may also turn on. Stop the ve-
hicle safely. See an authorized Audi dealer or
authorized Audi Service Facility for assistance.



Par
Pa

@) Tips
— You can select the units used for tempera-
ture, speed, and other measurements in the
Infotainment system > page 225.
— Speeds are displayed in mph (miles per
hour) or km/h (kilometers per hour).
— If there is a malfunction in the instrument
cluster, DEF will appear in the trip odometer
display. Have the malfunction corrected as
soon as possible.
— Certain instrument cluster content can also
be displayed in the head-up display*
=> page 24.
— Certain settings are stored automatically in
the active personal profile.
Loading a personal
profile
Coton}
Stare ce re RC
Eater)
lol 4
Switch profile Ps
Fig. 3 Instrument cluster: loading a personal profile >
11

4M1012721BA
Instrument cluster

Switching the view
> Press the VIEW button to switch between the
default view @ and the enhanced view (2).
Adjusting the layout
Depending on the vehicle equipment, various lay-
outs may be available.
> Applies to: MMI: Select on the home screen:
SETTINGS > Display & brightness > Virtual
cockpit.
> To adjust the desired layout, press @).
Adjusting the additional display
Depending on the vehicle equipment, the addi-
tional displays that can be selected may vary.
> Applies to: MMI: Select on the home screen:
SETTINGS > Display & brightness > Virtual
cockpit > (Configure).
> Select the desired additional display.
Reducing the display
Depending on the vehicle equipment, you can
hide the central area in the instrument cluster.
> Select on the instrument cluster: vehicle func-
tions tab > EE] button > Reduced display.
Coolant temperature
display
The coolant temperature display @) > page 11
only functions when the ignition is switched on.
To reduce the risk of engine damage, please ob-
serve the following notes about the temperature
ranges.
Cold range
If only the LEDs at the bottom of the gauge turn
on, the engine has not reached operating tem-
perature yet. Avoid high engine speeds, full accel-
eration, and heavy engine loads.
Normal range
The engine has reached its operating tempera-
ture once the LEDs up to the center of the gauge
turn on. If the || indicator light in the instru-
ment cluster display turns on, the coolant tem-
perature is too high > page 239.
CG) Note
— Auxiliary headlights and other accessories in
front of the air intake impair the cooling ef-
fect of the coolant. This increases the risk of
the engine overheating during high outside
temperatures and heavy engine load.
—The front spoiler also helps to distribute
cooling air correctly while driving. If the
spoiler is damaged, the cooling effect will
be impaired and the risk of the engine over-
heating will increase. See an authorized
Audi dealer or authorized Audi Service Fa-
cility for assistance.
Tachometer
The tachometer 2) > page 11 displays the engine
speed in revolutions per minute (RPM). The be-
ginning of the red zone in the tachometer indi-
cates the maximum permissible engine speed for
all gears once the engine has been broken in. Be-
fore reaching the red zone, you should shift into
the next higher gear, select the &#34;D&#34; or &#34;S&#34; selec-
tor lever position, or remove your foot from the
accelerator pedal.
Engine speed limitation
If the Ay indicator light turns on, the engine will
be automatically limited to the RPM displayed in
the instrument cluster. This will protect the en-
gine components, for example during a cold start
or from overheating.
The engine speed limitation will be deactivated
once the engine has reached its normal operating
temperature and you have released the accelera-
tor pedal.
If the engine speed limitation was activated by
an engine control malfunction, the By indicator
light also turns on. Make sure the engine speed
does not go above the speed displayed, for exam-
ple when downshifting. Drive to an authorized
Audi dealer or authorized Audi Service Facility im-
mediately to have the malfunction corrected.
() Note
The needle in the tachometer may only be in
the red area of the gauge for a short period of >
13

Voice recognition system

voice recognition. A supported menu language
must be selected. When there is an active Inter-
net connection, the spoken command is evaluat-
ed in the vehicle and online.
> When you switch on the voice recognition sys-
tem for the first time, a menu for the online
recognizer opens. Or:
> Applies to MMI: Select on the home screen:
SETTINGS > General > Speech dialog system >
Consent to online speech recognizer.
> Read the licensing agreements and accept
them.
Activating Amazon Alexa!)
Applies to: vehicles with Amazon Alexa Integration
You can activate Amazon Alexa to access special
additional functions. A supported menu lan-
guage must be selected. A reduced number of
commands are available during this.
Requirement: you must be logged in to your
myAudi account in the vehicle. The online recog-
nizer must be activated.
> Applies to: MMI: Select on the home screen:
USER > Connect to Amazon Alexa.
> Follow the instructions in the display.
> After connecting successfully, turn on the voice
recognition system as normal > page 25,
Switching the voice recognition system on or
off, say the activation word “Alexa”, and then
say the desired command.
() Note
Read the information about Audi connect, and
be sure to note the connectivity costs section
=@ in General information on page 178.
External voice operation
Applies to: vehicles with external speech dialog system
You can access and control the voice operation on
a connected mobile device through your vehicle.

2) AUDI AG provides access to services from third party pro-
viders. Permanent availability cannot be guaranteed, be-
cause that depends on the third party provider.
26
Switching external voice operation on or off
Requirement: the ignition and the MMI must be
switched on. A mobile device must be connected
to the MMI with the Handsfree profile
= page 165. The mobile device being connected
must have voice control that can be controlled
externally. There must be no phone calls in prog-
ress and the parking aid must not be active.
> To switch on the external voice operation, press
and hold the «€ button longer on the multifunc-
tion steering wheel.
> To switch off the external voice operation, press
and hold the «€ button longer on the multifunc-
tion steering wheel or press Cancel.
Using external voice operation
> Say the desired command after the signal tone.
> To reactivate voice recognition when it is
paused, press the «¢ button briefly on the mul-
tifunction steering wheel or press Resume.
(i) Tips
AUDI AG simply provides access to control
your mobile device with voice operation and
does not assume any responsibility for the
content and commands within the external
voice control.

4M1012721BA
Global functions

Global functions
Additional function
buttons





Fig. 20 MMI On/Off knob with joystick function
Adjusting the volume
You can adjust the volume of an audio source or a
system message (for example, from the voice
recognition system) when the sound is playing.
> To increase or decrease the volume, turn the
right
thumbwheel @) > fig. 19 upward or
downward, or turn the On/Off knob @) > fig. 20
to the right or left.
> To mute, push the right thumbwheel or the
On/Off knob.
Selecting the previous/next track or station
> Press the l<J/ DDI button @ or briefly press
the On/Off knob to the Left or right.
Fast forward/rewind
> Press and hold the </>] button @, or
press the On/Off knob to the left or right until
the desired playback position is reached.
Quick access steering wheel button
Depending on vehicle equipment, the button @)
may provide quick access to various functions.
You can program the >K button with various func-
tions.
> To bring up the function that is currently set,
press the >K button.
> To perform the function that is currently set,
press and hold the >K button, or:
> Applies to MMI: Select on the home screen: VE-
HICLE > Settings & Service > Steering wheel
button assignment.
» Select and confirm the desired function.
Switching the voice recognition system on or
off
w€ button @), see > page 25.
Using the telephone functions
F button @, see > page 169.

ZA WarNING
Adjust the volume of the audio system so that
signals from outside the vehicle, such as po-
lice and fire sirens, can be heard easily at all
times.

27

4M1012721BA
Personalization

— Bluetooth device 1/Bluetooth device 2*: Re-
quirement: after a Bluetooth device has been
paired with the MMI, you must be logged in to
myAudi in the vehicle. Follow the system in-
structions and save the desired Bluetooth de-
vice. You will be automatically logged in when
your Bluetooth device is connected to the MMI,
and automatically logged out when the Blue-
tooth connection to your mobile device is dis-
connected.
@ Tips
— For some Audi connect Infotainment serv-
ices, you may also have to enter your myAu-
di access information when accessing serv-
ices in the MMI.
— Regardless of the key user and additional
users, you can only connect one myAudi ac-
count to your vehicle.
User management
Applies to: vehicles with user management
The vehicle owner must be set up as the key user
for some Audi connect vehicle control services,
which depend on the vehicle equipment.
Setting the key user
Requirement: a key user must not be set yet.
> To set a key user for the vehicle, you will need a
myAudi account. Register at my.audi.com.
> Add your vehicle at my.audi.com and then veri-
fy your myAudi account using the verification
process that is provided.
» Applies to MMI: Select on the home screen:
USER > User management > (Key user) > Set
key user.
> Applies to: MMI: Follow the system instructions
and enter the 10-digit vehicle code > page 34.
The key user is set. You have the rights to use
the
Audi connect vehicle control services
=> page 180 that depend on vehicle equipment
as well as the ability to manage other vehicle
functions and any other users.
Managing additional users
Depending on the vehicle equipment, you can
grant authorization for additional users to use
Audi connect vehicle control services at my.audi.
com.
Removing the key user
If you remove the key user, all other users and
their authorizations will be deleted. It will no
longer be possible to use the Audi connect vehi-
cle control services, depending on the vehicle
equipment.
Requirement: a key user must be set.
>» Applies to: MMI: Select on the home screen:
USER > User management > (Key user) > Re-
move key user.
@) Tips
— Depending on the country, you may be able
to use the myAudi app or my.audi.com.
— Depending on the vehicle equipment, you
may be able to reset specific functions to
the factory default settings.
— Depending on the vehicle equipment, log-
ging into myAudi in the vehicle may not be
required to use Audi connect vehicle control
services.
— If you sell your vehicle, remove the key user
and reset all settings to the factory set-
tings.
— Store the vehicle code in a secure place. It
may be necessary to re-enter the vehicle
code.
— Pay attention to upper- and lower-case let-
ters when entering the vehicle code.
— If you do not have the 10-digit vehicle code,
contact an authorized Audi dealer or author-
ized Audi Service Facility.
29

4M1012721BA
Opening and closing


ZA\ WARNING
Follow the safety precautions > page 30.


Z\ WARNING
Applies to: vehicles with power closing
—To reduce the risk of injury, make sure that
the
area where the door is closing is clear
during the closing process.
— The closing process can be stopped at any
time by pulling on the outer or inner door
handle.

@) Note
The following applies when locking the vehi-
cle:
— If the vehicle key that was last used is de-
tected inside the passenger compartment,
then the vehicle cannot be locked from the
outside using the sensor. Take the vehicle
key with you and lock the vehicle again. Oth-
erwise, the vehicle will not be protected
against unauthorized access.
— If you try to lock the vehicle using the but-
ton on the vehicle key while the front pas-
senger&#39;s or rear door is open, and you acci-
dentally place the vehicle key inside the pas-
senger compartment and close the door,
the vehicle will lock at first. But if the key-
less system detects a vehicle key inside the
vehicle after it locks, then the vehicle will
unlock again. The turn signals will flash sev-
eral times to indicate this. If you do not
open the vehicle to remove the vehicle key
within a brief period, then the vehicle will
lock automatically. This prevents the vehicle
from being left unlocked for long periods of
time. The vehicle key will then be locked in-
side the vehicle.
— If the luggage compartment lid closes and
the system detects that the last vehicle key
that was used is inside the luggage com-
partment, then the luggage compartment
lid will open again. The turn signals will
flash several times to indicate this. The
doors will lock. Always take the vehicle key
with you, or unauthorized persons may be
able to enter the vehicle.
@) Tips
— Do not leave valuables unattended in the ve-
hicle. A locked vehicle is not a safe!
—The LED in the driver&#39;s door rail blinks when
you lock the vehicle. If the LED turns on for
approximately 30 seconds after locking,
there is a malfunction in the central locking
system. Have the problem corrected by an
authorized Audi dealer or authorized Audi
Service Facility.
Setting the central locking system
You can adjust the central locking system to your
preferences. The settings depend on the vehicle
equipment.
> Applies to MMI: Select on the home screen: VE-
HICLE > Settings & Service > Central locking.
Door unlocking
—If you select All, all doors and the luggage
compartment lid will be unlocked when unlock-
ing the vehicle.
— If you select Driver&#39;s door, only the driver&#39;s
door will be unlocked. To unlock all doors and
the luggage compartment lid, press the & but-
ton on the vehicle key twice. In vehicles with a
convenience key”, only the driver&#39;s door will un-
lock when you pull the driver&#39;s door handle. If
you pull another door handle, the entire vehicle
will be unlocked.
The entire vehicle will always be locked when you
press the f button.
Long press to open windows
You can select if all windows and the panoramic
glass roof* should open using the vehicle key
= page 41, Convenience opening and closing. If
you press and hold the ff button on the vehicle
key, all of the windows and the panoramic glass
roof* will close.
Disable rear lid handle
You can select if the luggage compartment lid
can open with the handle. If you activate this
function, the luggage compartment lid can only
be opened with the 4s button on the vehicle key >
31

Opening and closing

or in the driver&#39;s door. In vehicles with a conven-
ience key*, you can still open the luggage com-
partment lid using the handle if an authorized
convenience key is detected > page 36.
Fold mirrors
You can select if the exterior mirrors automatical-
ly fold in when locking.
Tone when locking)
You can select if an audio signal sounds when
locking the vehicle.
Open with convenience key
Applies to: vehicles with convenience key
You can deactivate the feature for unlocking us-
ing
the sensor. The function for locking via the
sensor will still be enabled > page 35.
@ Tips
The settings are automatically stored and as-
signed to the active personal profile.
Central locking s


Fig. 21 Driver&#39;s door: central locking switch
> To lock or unlock the vehicle, press the @ or B
button > /\.
When locking the vehicle with the central locking
switch, the following applies:
— The doors and the luggage compartment lid
cannot be opened from the outside for security
reasons, for example, to reduce the risk of un-
authorized entry while stopped at a light.

D This function is not available in all countries.
32
— The LED in the central locking switch turns on
when all doors are closed and locked.
— You can open the doors individually from the in-
side by pulling the door handle one time. To
open the rear doors individually, you must pull
the door handle twice.
— In the event of a crash with airbag deployment,
the doors unlock automatically to allow access
to the vehicle.


ZX WARNING
— Follow the safety precautions > page 30.
— The central locking button works when the
ignition is switched off.
— The central locking switch is inoperative
when the vehicle is locked from the outside.
Messages
3} Driver&#39;s door: malfunction! Shift to P before
leaving vehicle. See owner&#39;s manual

There is a malfunction in the driver&#39;s door. Secure
the vehicle before exiting by selecting the “P” se-
lector lever position. Drive immediately to an au-
thorized Audi dealer or authorized Audi Service
Facility to have the malfunction repaired.
2B Central locking: malfunction! See owner&#39;s
manual
There is a central locking malfunction. If the
doors cannot lock, you can emergency lock the
doors > page 33. Drive to an authorized Audi
dealer or authorized Audi Service Facility immedi-
ately to have the malfunction corrected.
B Door lock: opening while driving is only pos-
sible with the emergency release. See owner&#39;s
manual
It is not possible to power unlock the doors at
speeds above approximately 9 mph (15 km/h). If
you must open doors at higher speeds in cases of
emergency, you can manually unlock the door by
forcefully pulling the door handle beyond its no-
ticeable resistance two times. Then press the
door handle back into its original position, if nec-
essary.