LINCOLN NAVIGATOR 2015 Owners Manual

To install the floor mats, position the floor
mat eyelet over the retention post and
press down to lock in position.
To remove the floor mat, reverse the
installation procedure.
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States: Getting Roadside Assistance
If you ever need help on the road, the Lincoln Motor Company is there
for you with nationwide, 24-hours-a-day, seven-days-a-week assistance.
The service is available:
•Throughout the life of the vehicle for original owners.
• For six years or 70000 miles (112655 kilometers) (whichever comes
first) within the extended powertrain warranty coverage period for
subsequent owners.
• For the coverage period listed on the Roadside Assistance Card
included in your Owner’s Manual portfolio.
This complimentary Roadside Assistance program is separate from the
New Vehicle Limited Warranty, and includes:
• A flat tire change with a good spare (except vehicles supplied with a
tire inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement cost is the customer’s
responsibility).
• Fuel delivery – independent service contractors, if not prohibited by
state, local or municipal law, shall deliver up to 2.0 gallons (7.5 liters)
of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel delivery service to two
no-charge occurrences within a 12-month period.
• Winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
• Towing – Lincoln eligible vehicles to the client’s selling or preferred
dealer within 100 miles (161 kilometers) of the disablement location
or to the nearest Lincoln dealer. If a client requests a tow to a selling
or preferred dealer that is more than 100 miles (161 kilometers) from
the disablement location, the client shall be responsible for any
mileage costs in excess of 100 miles (161 kilometers).
Roadside Assistance will include up to $200 coverage for a towed trailer
if the disabled eligible vehicle requires service at the nearest authorized
dealer. If the towing vehicle is operational but the trailer is not, then the
trailer does not qualify for any roadside services.
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Vehicles sold in the United States: Using roadside assistance
United States Lincoln vehicle clients who require Roadside Assistance,
call 1-800-521-4140. If you need to arrange roadside assistance for
yourself, Ford Motor Company will reimburse a reasonable amount for
towing to the nearest Lincoln dealership within 100 miles
(161 kilometers). To obtain reimbursement information, United States
Lincoln vehicle clients, call 1-800-521-4140. Clients will be asked to
submit their original receipts.
Vehicles Sold in Canada: Getting Roadside Assistance
Canadian clients who require roadside assistance, call 1-800-387-9333.
Vehicles Sold in Canada: Using Roadside Assistance
For your convenience, you may complete the roadside assistance
identification card found in the centerfold of this warranty guide and
retain for future reference.
Canadian roadside coverage and benefits may differ from the U.S.
coverage. If you require more information, please refer to the coverage
section of your warranty guide, call us in Canada at 1-800-387-9333 or
visit our website at www.lincolncanada.com.
Sykes Assistance Services Corporation administers the Roadside
Assistance program. You must receive covered services in Canada or the
continental United States. Coverage extends to vehicles that use public,
non-seasonal, annually traveled roadways. Roadside Assistance coverage
does not extend to vehicles involved in cross-country driving, logging,
autocross and any other form of off-road use. Well maintained roads and
surfaces help ensure safe travel for the Supplier, and allow their
representatives to perform service as per the standard operating
procedures.
In Remote Locations
If our supplier cannot take your vehicle by road to the nearest
authorized dealership, transportation by rail or water may be necessary.
The program covers a tow to the dock or rail terminal and also to the
dealership at the end of the trip. For rail or water transportation,
however, contact your authorized dealer to confirm if you are eligible for
additional coverage before you authorize or pay for the service. Call the
Lincoln Roadside Assistance at 1-800-387-9333 for additional information.
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HAZARD WARNING FLASHERSThe hazard flasher control is located on the instrument panel
by the radio. Use it when your vehicle is disabled and is
creating a safety hazard for other motorists.
•
Press the flasher control and all front and rear direction signals will flash.
• Press the flasher control again to turn them off.
Note:
With extended use, the flashers may run down your 12–volt battery.
FUEL SHUTOFF
WARNING: Failure to inspect and, if necessary, repair fuel leaks
after a collision may increase the risk of fire and serious injury.
Ford Motor Company recommends that the fuel system be inspected by
an authorized dealer after any collision.
In the event of a moderate to severe collision, this vehicle includes a fuel
pump shut-off feature that stops the flow of fuel to the engine. Not every
impact will cause a shut off.
Should your vehicle shut off after a collision, you may restart your
vehicle by doing the following:
1. Switch off the ignition.
2. Switch on the ignition.
3. Repeat Steps 1 and 2 to re-enable the fuel pump.
For vehicles equipped with a push button start system:
1. Press the START/STOP button to switch off the ignition.
2. Press the brake pedal and press the START/STOP button to start the
vehicle.
3. Remove your foot from the brake pedal and press the START/STOP
button to switch off the ignition.
4. You can either attempt to start the engine by pressing the brake pedal
and the START/STOP button, or switch on the ignition only by pressing
the START/STOP button without pressing the brake pedal. Both ways
re-enable the fuel system.
Note: When you try to restart your vehicle after a fuel shutoff, the
vehicle makes sure that various systems are safe to restart. Once your
vehicle determines that the systems are safe, then the vehicle will allow
you to restart.
Note: In the event that your vehicle does not restart after your third
attempt, contact an authorized dealer.
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JUMP-STARTING THE VEHICLE
WARNING:The gases around the battery can explode if exposed
to flames, sparks, or lit cigarettes. An explosion could result in
injury or vehicle damage.
WARNING: Batteries contain sulfuric acid which can burn skin,
eyes and clothing, if contacted.
Do not attempt to push-start your automatic transmission vehicle.
Automatic transmissions do not have push-start capability. Attempting to
push-start a vehicle with an automatic transmission may cause
transmission damage.
When the battery is disconnected or a new battery is installed, the
automatic transmission must relearn its shift strategy. As a result, the
transmission may exhibit a combination of firm and soft shifts. This
operation is considered normal and will not affect function or durability
of the transmission. Over time, the adaptive learning process will fully
update transmission operation.
Preparing Your Vehicle
Note: Use only a 12–volt supply to start your vehicle.
Note: Do not disconnect the battery of the disabled vehicle as this could
damage the vehicle’s electrical system.
1. Park the booster vehicle close to the hood of the disabled vehicle
making sure the two vehicles do not touch. Set the parking brake on
both vehicles and stay clear of the engine cooling fan and other moving
parts.
2. Check all battery terminals. Remove the positive terminal cover (if
equipped) and any excessive corrosion before you attach the battery
cables. Ensure that vent caps are tight and level.
3. Turn the heater fan on in both vehicles to protect from any electrical
surges. Turn all other accessories off.
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Connecting the Jumper Cables
WARNING:Do not connect the end of the second cable to the
negative (-) terminal of the battery to be jumped. A spark may
cause an explosion of the gases that surround the battery.
Note: Do not attach the negative (-) cable to fuel lines, engine rocker
covers, the intake manifold or electrical components as grounding points.
Note: In the illustration, the vehicle on the bottom is used to designate
the assisting (boosting) battery.
1. Connect the positive (+) jumper
cable to the positive (+) terminal of
the discharged battery.
2. Connect the other end of the
positive (+) cable to the positive
(+) terminal of the assisting battery.
3. Connect the negative (-) cable to
the negative (-) terminal of the
assisting battery.
4. Make the final connection of the
negative (-) cable to an exposed
metal part of the stalled vehicle’s
engine, away from the battery and
the carburetor or fuel injection
system.
Ensure that the cables are clear of fan blades, belts, moving parts of both
engines, or any fuel delivery system parts.
Jump Starting
1. Start the engine of the booster vehicle and run the engine at a
moderately increased speed.
2. Start the engine of the disabled vehicle.
3. Once the disabled vehicle has been started, run both engines for an
additional three minutes before disconnecting the jumper cables.
4
2
1
3
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Removing the Jumper Cables
Note:In the illustration, the vehicle on the bottom is used to designate
the assisting (boosting) battery.
Remove the jumper cables in the reverse order that they were
connected.
1. Remove the jumper cable from
the ground metal surface.
2. Remove the jumper cable on the
negative (-) terminal of the booster
vehicle’s battery.
3. Remove the jumper cable from
the positive (+) terminal of the
booster vehicle’s battery.
4. Remove the jumper cable from
the positive (+) terminal of the
disabled vehicle’s battery.
After the disabled vehicle has been started and the jumper cables
removed, allow it to idle for several minutes so the engine computer can
relearn its idle conditions.
4
1
3
2
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GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training,
equipment or both, so not all authorized dealers are authorized to perform
all warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized by
Ford.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.lincolnowner.com
•U.S. dealer locator by Dealer Name, City/State, or Zip Code
• Owner Guides
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories
• Service specials and promotions.
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In Canada:
Mailing address
Lincoln Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 1C8
Telephone
1-800-387-9333
Online
www.lincolncanada.com
Twitter English
@LincolnMotorCA
Twitter French
@LincolnQC
Instagram
@LincolnMotorCA
Facebook
/LincolnMotorCA
Additional assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center
In order to help you serve you better, please have the following
information available when contacting a Customer Relationship Center:
•Vehicle Identification Number (VIN)
• Your telephone number (home and business)
• The name of the authorized dealer and city where located
• The vehicle’s current odometer reading
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
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In the United States, a warranty dispute must be submitted to the BBB
AUTO LINE before taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before pursuing replacement
or repurchase remedies provided by certain state laws. This dispute
handling procedure is not required prior to enforcing state created rights
or other rights which are independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 18000 mi (29 000 km), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time).
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
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