MAZDA MODEL CX-3 2017 Owner's Manual - RHD (UK, Australia) (in English)

7–5
If Trouble Arises
Mazda ERA-GLONASS (Russia)
CAUTION
  Do not disassemble the Mazda ERA-GLONASS. Otherwise, it could become damaged
and may not function in an emergency.
  The Mazda ERA-GLONASS has a special built-in battery so that it can operate even if
the power supply from the vehicle is cut such as in an accident.
 Heed the following cautions. If the Mazda ERA-GLONASS is not used correctly it
may not operate.
 


 The built-in battery is not a rechargeable type battery. Do not attempt to recharge the
battery.
 


 If the built-in battery power is low due to natural discharge and the system
determines that there is a problem, the Mazda ERA-GLONASS cannot be used. If
the system determines that there is a problem, the indicator light (red) in the Mazda
ERA-GLONASS switch turns on to notify the driver. Have the vehicle inspected at
an Authorised Mazda Repairer. Refer to Indicator light/Beep sound on page 7-11 .

7–6
If Trouble Arises
Mazda ERA-GLONASS (Russia)
NOTE
  The Mazda ERA-GLONASS can be used when the ignition is switched ON. 
 There are two ways the Mazda ERA-GLONASS makes calls; automatically or
manually.
  The Mazda ERA-GLONASS may not operate in the following cases: If the Mazda
ERA-GLONASS does not operate, make a call from another telephone such as the
nearest available public telephone.
 


 The vehicle is outside of a mobile phone network area



 The vehicle is in a weak radio wave transmission environment (such as inside
tunnels, underground parking areas, shadow of buildings, and mountain areas)
 


 The vehicle does not receive an impact of a certain level or more even if an accident
has occurred.
 


 An extremely serious collision occurs resulting in damage to the Mazda ERA-
GLONASS.
 


 Signals cannot be received from the GPS, GLONASS satellites (voice call is
possible even if position information is not obtainable)


 When a voice call is made by the Mazda ERA-GLONASS, the audio system is muted
so that it does not interfere with the call.
  It may take some time for the call centre to respond after the Mazda ERA-GLONASS
¿ rst starts operating.

 If you are unable to respond to an operator's questions after the voice call begins, the
operator may proceed with emergency procedures at their own discretion.
  Even if it is dif¿ cult for you to hear the operator's voice, your voice may be heard by
the call centre. Continue explaining your circumstances.
  If the Mazda ERA-GLONASS operates while you are making a call with your mobile
phone using Bluetooth ® Hands-Free, the call may be interrupted.   It may not be possible to receive a call using the Bluetooth ® Hands-Free normally
while the Mazda ERA-GLONASS is operating.
  A voice call with an operator may not be possible if the speaker or microphone is
broken. If the speaker or microphone is broken, always have the vehicle inspected at
an Authorised Mazda Repairer.
  The Mazda ERA-GLONASS may not operate normally outside of the following
temperature range: If the Mazda ERA-GLONASS does not operate normally, make a
call from another telephone such as the nearest available public telephone.
 Operation temperature range: -40 °C (-40 °F) to 85 °C (185 °F)   There may be a difference between the position information sent to the call centre and
the actual position of the vehicle where the call was made. Indicate landmarks around
the position of the vehicle where the call is being made to the operator during the voice
call.

7–7
If Trouble Arises
Mazda ERA-GLONASS (Russia)
Automatic emergency calls
If the vehicle receives an impact of a certain level or more in a collision, vehicle information
is automatically sent to the call centre.
When the transmission of the vehicle information is completed or about 20 seconds have
elapsed since the transmission began, the voice call with the call centre starts.
CAUTION
If an automatic call is made, the built-in battery power may be depleted and emergency
calls may not be possible in the event that an emergency occurs again. After an automatic
emergency call has been made, have the built-in battery replaced by an Authorised Mazda
Repairer.
NOTE
  Automatic emergency calls cannot be cancelled by the user. 
 The call centre will end an emergency call. The user cannot end the emergency call. 
 If the vehicle receives an impact of a certain level or more in a collision, an automatic
call is made even if the air bags do not deploy.
1. If the vehicle receives an impact of a certain level or more in a collision, the Mazda
ERA-GLONASS begins operating automatically.
2. The indicator light (green) on the Mazda ERA-GLONASS switch À ashes slowly (0.5
second intervals) and the call is made to the call centre.


Green

3. When the connection is established with the call centre, the indicator light (green) À ashes
somewhat quickly (0.3 second intervals) and the beep sounds simultaneously, and the
transmission of the vehicle information begins.

7–8
If Trouble Arises
Mazda ERA-GLONASS (Russia)
4. When the transmission of the vehicle information is completed or about 20 seconds have
elapsed since the transmission began, the beep sounds and the voice call with the call
centre starts.
5. If the connection fails, the indicator light (red) turns on and the indicator light (green)
À ashes quickly (0.15 second intervals) and the beep sounds simultaneously.
In this case, make a manual connection using the Mazda ERA-GLONASS switch
because an automatic connection is not possible.


Green
(Flashes)Red
(Turns
on)

7–9
If Trouble Arises
Mazda ERA-GLONASS (Russia)
Manual emergency calls
With the ignition switched ON, long-press the Mazda ERA-GLONASS switch and after
releasing your ¿ nger from the switch, the vehicle information is automatically transmitted to
the call centre.
When the transmission of the vehicle information is completed or about 20 seconds have
elapsed since the transmission began, the voice call with the call centre starts.
NOTE
  Only make calls manually for conditions requiring urgent treatment such as illness or
serious injury.
  When making emergency calls manually, stop the vehicle in a safe location before
making the call.
  A manual emergency call can be cancelled even after the Mazda ERA-GLONASS
switch has been pressed by pressing the switch again, as long as the call with the call
centre has not begun. If the call cannot be cancelled and the call with the call centre
has begun, tell the operator that the call is mistaken.
  The call centre will end an emergency call. The user cannot end the emergency call.
1. Make sure that the ignition is switched ON.
2. Long-press the Mazda ERA-GLONASS switch on the overhead console and then release
your ¿ nger from the switch.


Mazda ERA-GLONASS switch

7–10
If Trouble Arises
Mazda ERA-GLONASS (Russia)
3. The indicator light (green) on the Mazda ERA-GLONASS switch À ashes slowly (0.5
second intervals) and the call is made to the call centre.


Green

4. When the connection is established with the call centre, the indicator light (green) À ashes
somewhat quickly (0.3 second intervals) and the beep sounds simultaneously, and the
transmission of the vehicle information begins.
5. When the transmission of the vehicle information is completed or about 20 seconds have
elapsed since the transmission began, the beep sounds and the voice call with the call
centre starts.
6. If the connection fails, the indicator light (red) turns on and the indicator light (green)
À ashes quickly (0.15 second intervals), and the beep sounds simultaneously.
Make a manual emergency call again.


Green
(Flashes)Red
(Turns
on)

NOTE
If a call to the call centre does not connect even though the indicator light shows a call is
possible, make a call to the police or other authority by means other than the Mazda ERA-
GLONASS.

7–11
If Trouble Arises
Mazda ERA-GLONASS (Russia)
Indicator Light/Beep Sound
The indicator light turns on/À ashes and beep sounds are activated to notify the driver of the
system operation status or if there is a problem with the system.

Status Indicator light
Beep sound
status On/À ashing conditions
Green Red Flash interval
Diagnosis Turns on Turns on — — When the ignition is switched
ON, it turns on and then turns
off after a few seconds.
NOTE
A manual emergency call is
not possible during diagnosis.
Normal Turns off Turns off — — The system is operating
normally.
Malfunction Turns off Turns on — 3 beeps
( S l o w
intermittent
sound)
A system malfunction is
detected.

The remaining power of the
built-in battery is low.
CAUTION
If the indicator light (red)
remains on constantly, the
system will not operate
normally. Have the vehicle
inspected at an Authorised
Mazda Repairer as soon as
possible.
Call being made
with call centre Flashes Turns off Slow
(0.5 second
intervals) The beep does
not sound, but
the ringback
tone can be
heard. An emergency call is being
made by the Mazda ERA-
GLONASS.
Vehicle
information is
being transmitted Flashes Turns off Somewhat
quick
(0.3 second
intervals) Continuous
intermittent
sound Vehicle information is being
transmitted to the call centre.
Start of voice call Turns on Turns off — 1 beep
During a voice call with the call
centre.
During voice call Turns on Turns off — —
Connection
failure Flashes Turns on Quick
(0.15 second
intervals) 3 beeps
(Fast
intermittent
sound) When an emergency call fails to
connect.

7–12
If Trouble Arises
Mazda ERA-GLONASS (Russia)
Test Mode
The test mode function makes sure that the Mazda ERA-GLONASS can operate normally.
Have your vehicle tested at an Authorised Mazda Repairer when performing the test mode.

7–13
If Trouble Arises
Mazda ERA-GLONASS (Russia)
Method to start test mode
Switch the ignition ON while the parking brake is applied, and wait two minutes with the
vehicle stopped.
After that, perform the following procedure.

Move the signal lever up to right
turn
Move the signal lever up to right
turnMove the signal lever down
to left turn
Move the signal lever down
to left turn Return the signal lever to offReturn the signal lever to off
Return the signal lever to off
Return the signal lever to off Return the signal lever to off Move the signal lever up to right
turnWithin five seconds
Within one second Within one second Within one second Within one second
Within one second
Within one second
Within one second
Within one second Within five seconds
Within five second
Within one second Turn on the hazard warning
lights.
Turn off the hazard warning
lights.
Both red and green Mazda
ERA-GLONASS switch
indicator lights turn on.
Press the Mazda
ERA-GLONASS switch for
one second or longer and
release it.

7–14
If Trouble Arises
Mazda ERA-GLONASS (Russia)
After the procedure is completed, the test mode is performed in the following order
automatically.

Switch to test mode Procedure is completed
Voice guidance from the call
centre is played Call is placed to call centre
Start of voice call Vehicle information is sent

NOTE
Communication with the call centre may fail if the reception is poor. Perform the test
mode in a location with good reception.
The test mode ¿ nishes automatically.